Our water softener was quiet old and we had brown water regularly. When searching for someone to…read morecome out and inspect our water softener, we reached out to Yelp and Ameri-Kim was highly rated. We had a great experience with Dave and Kim. Dave did a great job of walking me through the process and how to use the new softener. They were quick, responsive and easy to work with. I would highly recommend Ameri-Kim and would hire them again.

Great company! Great service. And price cannot be beat. We had a softener and reverse osmosis…read moresystem installed. Total cost for this was so much less than the other four local companies I received estimates from. The owner Dave is super responsive. Answers texts very quickly. I highly recommend this company!! Our water is soft and the r.o. water tastes great!

My water softener was not working. Wayne came out and told me he care for the problem. He gave me a…read more30 day guarantee. After about 3 weeks told him it wasn't working still he told me to get crystal salt not pellet I did that. Still nothing he told me he'd come back out and never showed up. After countless tries (which I have text message to prove) to get him to care for this I hired another plumber that actually did the work and got me a working water softener! I feel ripped off and taken advantage of!

By far, the best service, price and quality of any water treatment company we have ever used. Wayne…read moreensured that we had quality water treatment systems in our home to handle iron, hard water and bad tasting water. He spent more than 5 hours installing and equipping our home with the finest products available. He is meticulous and very trustworthy. We highly recommend him above the other well advertised large water treatment company in Burlington based on his integrity, quality and reasonable pricing

Completely unprofessional office staff, scheduled a removal of their equipment and had Amanda…read morereschedule without my approval, necessitating an additional phone call to them. You can save SO MUCH MONEY by installing a water softener yourself. So much easier than you might expect - YouTube it!!

I had the Culligan Advantage Plus Plan and was paid up through mid-2026 when I received a letter in…read morethe mail saying Culligan was discontinuing the plan as of July 31, 2025. No mention about a refund of my prepaid amount and one week's prior notice. I had to call to find out what was going on and they blamed corporate. Typical of their usual poor customer service. They're only concerned with money -- and they nickel and dime you for everything and you never know what's included and what's extra. I had been a customer for 17 years. No more. Do yourself a favor and find a better company.

They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

I couldn't be happier with Bassett Plumbing. I called on a Wednesday, Tom came right out to take a…read morelook at the plumbing under my kitchen sink that need to be reconfigured and even offered to come back that day after he finished his scheduled repair. He also only quoted me $150, this being after I had already received (2) quotes for $450 and $495. I had Tom come back on Friday to do the reconfiguration and unfortunately he ran into a problem. He left to get the materials that he needed, came back and fixed it and was only going to charge me $125, less than what he originally quoted. Tom was very professional, friendly, and very honest. Definitely call Tom if you need anything!! If I could give him 10 stars I would!

Bassett Plumbing installed out water heater without a dielectric union between the cooper pipe and…read moresteel pipe. These two metals corrode each other without this piece. We did not notice this until the water heater started leaking where is began to corrode. I have called and left multiple messages and still have not heard back. We bought this Rheem water heater less than a year ago and it is already in bad shape.

After a lot of research, we decided that a water softener and reverse osmosis system was the right…read moresolution for our home. We initially looked into Costco and their recommended company, but were surprised when their quote was nearly double what we ultimately paid. That's when we called Culligan of Crystal Lake, and Stewart Gow came out to meet us, his license plate read "CLGN MAN," which made us smile. Stewart has been with Culligan for 20 years and it really shows. He never tried to upsell us or push anything we didn't need. Instead, he patiently explained the whole system, answered all our questions without any pressure, and gave us a straightforward price we felt great about. The installation was handled professionally, and after a week of using the system we couldn't be happier. Today, Stewart even stopped by to double check that everything was working perfectly. The other company offered a discount if we wrote a review before even using their product. This review, I'm writing because I'm genuinely thankful for the outstanding service, quality product, and personal touch we received from Stewart Gow and Culligan of Crystal Lake. Thank you!

We moved into our house in 2021. There was already a Culligan Mark 89 with the flow meter so it ran…read morewhen needed (after 800 gallons). It softened the well water. I added salt, it softened the water. Comed power would come and go, I would reset the clock so that it would cycle at night. 22 years passed. It softened the water. Recently noticed a very slight change in water from activated carbon filter water in refrigerator (sourced directly from unsoftened water). Also started getting harder water in shower, Asked Culligan Water of Crystal Lake to inspect for their standard service fee. Tested the water and found that it was cycling correctly by testing the warm water (hard) and the cold water (soft), compared to the un-softened well water (really hard). Adjusted the cycle to run at 600 gallons instead of 800 gallons. Soft water again after the hard water finally cleared from water heater. Technician was super polite, technically strong, didn't want to sell me anything new, assured me that the system was working great and that they could service all but the flow meter (hasn't been manufactured for years, appears to be separate supplier - fleck). Very happy, hopefully won't have to call them again because the product just works that well. PS try to find a picture of a Mark 89 with a flow meter on the web. Rare as hen's teeth. From patent on flow meter, appears to be a very old Fleck.

I called Culligan with an issue with our water softener. The receptionist said hang, let me ask a…read moretech about your issue. A tech got on the line about 2 mins later, and I explained to him what was happening. He walked me through what I need to do, to get it back on line and - it worked! THANK YOU. Saved us $$$ on a visit.

They don't even deserve one star! I cancelled my delivery over a month ago due to terrible service…read moreand they refuse to return my bottle deposit. I even wrote a letter last week and no response. I now have to file a complaint with the State. DO NOT USE THIS COMPANY!!

I've had 4+ experiences with Hands On Professionals (H.O.P.) over the past 3 years ranging from…read morerooting clogged lines due to tree roots, which are inevitable, to replacing an entire water heater. Kyle and Andrew and absolute professionals. Most importantly, they are ETHICAL, TRUSTWORTHY, and have INCREDIBLE WORK ETHICS. They walk you through the entire process, nothing's "in the dark", they are extremely knowledgeable and their work shows. I can't recommend them enough. They are also extremely fairly priced compared to the larger corporations. Be sure to know that they have their work cut out for them and are fairly busy, but will try their absolute best to come out during emergencies. Don't be shy by these YOUNG BUCKS because they have a wealth of knowledge, experience, and the right tools for the job. I will ALWAYS give them, and only them (H.O.P.) our business. 11/10 stars

I have had Kyle and his team come for many projects. I have been happy with them all. Kyle…read moredoesn't quit until the work is done correctly. I have a 70's house with an original front door. When Kyle replaced the whole frame nothing was level or plumb. He worked so long and hard to make sure it was done right, and never changed the estimate. I've had him replace my water heater, sink, toilet and so many other projects. His prices are fair, he is very responsive and never leaves you with an incomplete job. Highly recommend!

Aaron was referred to us we called him to schedule an appointment he was able to fit us in within a…read moreday, he was on time and he was so very helpful and knowledgable and he fixed our problem. His prices are also extremely reasonable plus he is the NICEST guy ever. We HIGHLY recommend him.

From the owner: As a family owned and operated business, we at Pure Home Filtration take pride in educating our…read morecustomers and providing them with honest recommendations. We understand the importance of making an educated decision which is why we never utilize high pressure sales tactics and want you you feel comfortable making the best decision for you and your family. As an AO Smith Specialized Solutions dealer we are able to offer industry leading technology and equipment to handle all types of water issues.