1. The Water Heater Guy

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Los Alamitos, CA

Updated 2 months ago

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Paul A.

We have our tankless water heater blow out Friday at 2ish. I call one company and the quoted me $8,000 and not until next week. I was feeling gouge so I call Tim The Water Heater Guy. I told him I had guess from overseas and needed this done ASAP. I think he laughed at the price I told him the others quoted. He quoted $4,200 unseen and he said he would get it done that night. He deliver did a great job and our guests were saved from taking cold showers.

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9 days ago

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Timothy N.

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7 months ago

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2 months ago

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1 year ago

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3 months ago

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3 months ago

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1 year ago

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1 year ago

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1 year ago

I would highly recommend Tim. He did a great job on fixing my tankless water heater. Arrived on time and was really fair on pricing.

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Ionfaucet - Accessories.

Ionfaucet

(7 reviews)

Amazing customer service from Katrese and Dylan!…read more This place is really great. They have everything you need for your machine and and all other accessories for your KANGEN Water. I was just in there this week to purchase some bottles and gallons for myself and some friends. Katrese was at the desk and answering all of my questions. She had great energy and was very kind, patient, and helpful. Dylan came out and assisted Katrese in packaging my items and even looked for a box to put my items in and carried the box out for me. He was really kind and willing to help. Thanks guys! Your positive and kind energies made my day. I really

Thank you for your response. Unfortunately, it still fails to address the central issue that led me…read moreto hire IonFaucet in the first place. My complaint was never about whether filters were replaced or whether water flowed through the machine. My complaint was that the water tasted bad, which has been an ongoing issue for years. Nowhere in your response do you explain whether your technician actually verified that the original problem had been resolved. At no point did he ask me to taste the water with him, nor did he independently evaluate whether the water tasted normal after completing the service. Replacing filters is only one part of servicing a filtration system. Confirming that the customer's original complaint has been corrected is equally important. If I bring my car to a mechanic because the brakes are making noise, I don't simply expect new parts to be installed. I expect the mechanic to test-drive the vehicle to confirm the problem has been fixed. The same principle applies here. You also state that I failed to disclose that the system had been disconnected for several months. Even if that were true, it does not change your responsibility to verify that the water quality issue I hired you to resolve had actually been corrected before leaving my home. You mention that I voluntarily tipped your technician. I did. He spent a considerable amount of time at my home, and I appreciated his effort. A gratuity is a reflection of courtesy toward the technician--it is not confirmation that the service successfully resolved my problem. You also state that this is the first complaint. That is simply inaccurate. I have experienced poor-tasting water with this system for years, and this was not the first time I sought assistance regarding this issue. My review reflects a long-standing pattern, not a single isolated incident. Finally, your response spends considerable time discussing pricing, installation charges, and the timing of my review. None of those points address the fundamental issue: the water began tasting bad again almost immediately after spending over $780 on service. The purpose of hiring a professional service company is not merely to replace filters; it is to diagnose the customer's complaint, verify that the system is functioning properly, and ensure the problem has actually been resolved before the technician leaves. That did not happen in my case, which is why I stand by my review. Thank you for your response. However, it does not address the central issue of my complaint. My complaint has never been that the technician was courteous or that the system produced water immediately after the service. My complaint is that I paid over $750 to resolve an ongoing problem--poor-tasting water--and the water continued to taste bad almost immediately after the service was completed. You acknowledge that your technician was unable to verify whether the repair actually resolved the problem because the reverse osmosis tank required time to refill. That is precisely my concern. A repair should be confirmed to have corrected the customer's complaint. If verification could not be performed during the appointment, then a follow-up should have been scheduled to ensure the system was functioning properly. This is especially important because this was not the first time I reported poor water quality. I have experienced issues with this system for approximately three years and have repeatedly sought assistance. Your response makes this appear to be an isolated complaint, when in reality it has been an ongoing issue. Rather than addressing whether the filtration system was actually producing clean, good-tasting water, your response focuses on my decision to leave a review. Consumers have every right to share their experiences, particularly after paying a substantial amount for a repair that did not resolve the original problem. My comparison to an automotive repair remains valid. Regardless of the industry, when a customer pays for a repair, the expectation is that the original complaint has been resolved. If immediate verification is impossible due to the nature of the equipment, then the responsibility falls on the service provider to establish a reasonable process for confirming the repair afterward--not on the customer to discover that the problem still exists. I appreciate your offer of a refund. However, my review accurately reflects my experience: I paid a significant amount of money, the original problem was not resolved, and no verification was performed to confirm that the repair actually fixed the issue. I believe prospective customers deserve to know that. Given that the issue has persisted for years without resolution, I will gladly accept a full refund and request that your equipment be removed from my home as soon as possible.

The Water Heater Guy - waterheaterinstallrepair - Updated October 2026

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