I am not sure why I still patronage this location. I only occasionally visit this store when I need something right away. They rarely have everything I need. The store is clean but the staff member that I have encountered the last two times that I stopped by this location is not friendly. She was very chatty with the person before me but somewhat acerbic in tone when assisting me. Instead of roaming around the store aimlessly, I thought it would be easier to request assistance. I am not sure if that was an issue but it appeared that way. I will stick with online purchases or visit another location. read more

I'm not ashamed to admit that I bought a bunch of vitamins and self care in the discount shelf. I didn't specifically go there to look at that shelf... but that is where I ended up getting things to buy. Originally, we went there to pick up B12 vitamins in the lowest mcg for my dad because his doctor said 1,000 mcg was too much for him. Most places I looked had 1,000 and above. We found the right kind of vitamins here. The price was decent. When we first walked in the lady working at the counter looked soooo ready to go home. They must have had a shift change in between because I eventually saw her huffing walking towards an employee only room and then huffing on the way out. She clearly was in a huff. On the plus side, the girl who checked us out was nice. I liked her! Now back to these discount items! I ended up purchasing two Dr. Bronner's bar soaps, two African black soap deodorant, Mega Food daily vitamin, two Mega Food Elderberry immune support gummies, and a plant based rest and repair nighttime power you add to water. The discount ranged from 25-75% off! The store has so many choices of vitamins that it is very overwhelming unless you know exactly what you are going there for. The prices are high compared to other places that I would pick up my vitamins (ie Costco, Amazon, Target, CVS). The location is a tad out of the way to just pick up vitamins, but I'm glad I stopped in for those discount items which BTW all expires late 2022. read more

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Came in today around 12:15 and was not greeted or asked if I needed help. I was the only one in the store so they weren't busy. One girl is standing front and center at the register, looked right at me and didn't speak. The other employee is sitting on her behind reading a magazine to busy to look up. After 3 minutes of looking around with no help I decided to leave and spend my money at a different location. I won't be back. read more

Ever since I saw a documentary on the benefits of vitamins, I've been popping them like a good boy who loves the Flintstones kind. It was a nice little shop of vitamins for men, women, healthy aging, sexual enhancement, bones, brains, muscles, digestion and whatever you can think of. However, there were some vitamins that didn't even explain what they were for. Some, you could guess by looking at other similar bottles nearby. Secondly, I thought some of the bottles (especially the those containing smaller quantities) were kinda pricey. You're better off at Safeway or Giant or even economical sizes at Costco or at BJs. Heck, you can get them 2 for 1 at grocery stores. To be fair, this place does offer vitamins that are not available elsewhere. Who knew catnip (in liquid form) could aid digestion?!?! The staff were friendly and attentive. I'll definitely come back when I have money to splurge! read more

I would expect better customer service from a well known vendor. The guy working was too busy discussing Vitamin Shoppe drama than provide basic customer service. He was discussing how his manager wants to meet with him on Monday and he doesn't know why and the Alexandra store "she can run it how she wants". This lets me know I was in the store 3 minutes too long. Paying customers deserve better, that drama could have waited until he was alone in the store. read more

When I walked in a Spanish girl was on the phone now she did greet me and smiled but failed to ask me if I needed help I mean no big deal right we'll customer service that is what your supposed to do.... Well I love the one in glen Burnie they r helpful and go above n beyond read more

For a vitamin and supplements...this place rocks. It' huge and has virtually anything you might be looking for. The staff is super friendly and their pretty knowledgeable as well. I really just came in for some Vitamin C and ended up with some other goodies besides and was pleasantly surprised when the bill didn't break the bank like some other vitamin places. They also have a free loyalty program which I signed up for which includes discounts and the like. All in all, I was pretty pleased with this place. read more

It was my first time in the Vitamin Shoppe, it was very clean, organized, had numerous items and the staff who helped me was amazing! I had no idea that they would have so many things especially personal care items and pet care..that is wonderful. As to why I gave this establishment 2 stars? I received help from a wonderful knowledgable staff member who l met previously and encouraged me to stop by the store for remedies for my stomach ulcer. One of the staff members who I am guessing was perhaps a manager of some sort had followed me all throughout the entire store when there was so many other people in the store. She asked me if I needed any help numerous times AFTER the other staff helped me and once again the store was packed with other customers who may have needed help. I had already received help from the other very knowledgable staff member. I was there with another person who had noticed the same thing of this staff member being very weird perhaps racial profiling of some sort as she also followed my friend. When I went to the register to purchase my item she was very awkward as she did not allow the other staff to ring me up and wanted to ring us up personally. I wasn't sure if the other staff was in training or she perhaps was just a very rude person. I loved the store itself but this woman made my entire time in the store very uncomfortable if she is a manager I hope she is reviewed as I found my time in this store to be very weird and uncomfortable. She did not seem like a friendly people person and I felt as if I was being profiled which is very unfortuntate. I loved this place but I don't think I would come there when she's working. read more

Yesterday ( Friday July 3) I was at the Arundel Mills Mall location. I witnessed something very disturbing and I'm horrified that Vitamin Shoppe hired disgusting people to work for them. This skinny tall black male approached his female co worker and asked her if she heard what another customer called her. He began to laugh and told her that he calls you a big person. I was horrified that he would say that to his female co-worker. He kept laughing and joking with her about her weight. I do applaud her and how she handled the situation. But looking at her face she was very embarrassed. The other male employee is white short with red hair. He was laughing a little bit. I guess she was about to leave the store and when she left; I did see tears coming out her eyes. I made it to the point to know who this guy was. On his name tag his name is Jordan. I would never shop at Vitamin Shoppe again. This place doesn't represent health but body shaming people. I'm definitely going to put this on social media so people would know not to shop at this location. read more

Always greeted when coming into the door and the always honor prices that are noted cheaper on the website! Can't say I've had a bad experience as of yet and I live up the street so I'm in here often. Also got introduced to 2 products that are awesome! The citrus Castile soap by Dr. Bronner and the Raw shea butter body lotion! Try em out. The young girl with the natural hair style is always pleasant! read more

I would give this zero stars if I could. The latest experience I had while shopping here involved a very demeaning sales associate by the name of Natalie. She was rude, snarky, and overall mean to my entire family. Her comments to my wife and 3 year old child are unacceptable. Needless to say, I will not be returning to this location and am rethinking where I purchase my supplements as a whole. read more

I've been shopping at the store for many years but unfortunately I do have to write a review based on poor customer service. On Sunday around 11:45 AM I had to the store and I was looking for a certain type of vitamin. It appeared that there were no other vitamins left on the shelf and they were sold out. So I politely asked the employee did they have any in stock she said no because of the hi demand on vitamin C they had nothing in stock. I asked if she would be able to see if there was stock in another store nearby. She said she was unable to do that because of the coronavirus. I guess she thought the coronavirus impacted the computer systems. While standing in the store I went online and checked myself. It showed clearly online that there was inventory in stock in that store. After asking her once again she was able to locate what I needed. The store was not crowded and during and after my check out she appeared to be bothered. As this was not a free product, I believe that my expectations for high customer service is warranted. read more

I have been going to this location for at least 2 years now and in the past I have had great customer service assistance there. Never an issue really. However the lady that served me today was terrible. First off, I got no greeting. I had to say hello to her first. The store was completely empty and this Vitamin shoppe is never crowded or that busy so you can at least greet your customers. Secondly I was returning two items ,one of the items I returned was amino acid powder. The last time I purchased this product it was blue, this time it was white and I didn't know why. I tried researching it before I took it back, but found nothing. So I mentioned this to her and she didn't have anything to say, not an I'm sorry I don't know why it changed or you're the first person that's come in about that, I'll make sure I let other customers know, anything would have been better than the radio silence she gave me. I felt like I was talking to myself the whole time, no acknowledgement of anything I was saying. All she said was "do you have your receipt." If you work in a store like Vitamin shoppe you should have some knowledge of the products you sell at least. I wasn't blaming her for the product being different, I was sharing my confusion and looking for some knowledge or reason if she had one. I am a member of the store and I felt very unvalued. Sad to say I will probably not be going back to this location as long as she is there, it was like talking to a zombie. Very very disappointed. Normally I would give this store 4 and a half stars. read more