The whole staff is wonderful.Dr. Shin is very thorough and the optician is very diligent and…read morefriendly. The convenience and quality of service are second to none!

If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!

It's been a couple years since my last appointment here. I had a change in insurance and when I…read morebooked the appointment over a month ago I mentioned on the phone that it would be through Medicaid. I made sure before calling on the site for the vision coverage that they were covered. On there it clearly has them listed. Anyways I got the appointment scheduled. When I arrived on time today I was told that they don't accept the medic aid vision insurance. I'm very disappointed that they did not inform me of this when I set up the appointment nor prior to the appointment. It was very unprofessional. I don't appreciate my time and gas being wasted like that. I definitely will not be returning after that experience.

AMAZING doctor and wonderful staff. Super accommodating and friendly. Husband went here a few years…read moreback when he got a sliver of metal in his eye welding. He had always remembered the doctor so we went back for our son to get his eyes checked and it was quick and easy! Definitely recommend.

Dr. Hamashige no longer works at this office. And they give no information as to his whereabouts…read more Very strange

Sean Hamashige is a really good optometrist. He's polite and easy to talk to. I always came out…read moreof the appointment in a good mood. Unfortunately Accent Vision Specialists which is the place where he worked didn't inform me that he had resigned. I'm not going back there but I would go back to Sean if I could.

Dodged a very pricey bullet here. My experience with the receptionist and the other person who…read morelooked up insurance was excellent, but I couldn't believe all of the additional charges I would have to pay vs my old eye Dr. I only called here because my insurance changed and they were on the list. I would literally pay 200 less for my simple needs if I just went to my old Dr. and even payed out of pocket, skipping my insurance entirely. It was disconcerting to hear so many warnings, disclaimers and "fine print" from an eye Dr. I just wanted a simple frame and contact prescription renewed and have no eye problems. They wanted my medical insurance info up front in case they found a problem and warned there would be additional charges they would have to bill my medical insurance for if they found anything. That made me feel uneasy. Never had to do that before, and what did that mean exactly? In addition, seems like they have a state of the art retinal scanner that I'd have to pay out of pocket for that was another 40.00 or so. It's not necessary to get because dilation is covered by insurance on most exams. Dilation is still gold standard for eye exams. It allows the doctor to see the far edges of your retina in 3 d vs 2 d. This is allows for spotting issues like retinal tears, tumors, or early signs of diabetes and high blood pressure. Anyhow, they also have their own tier system on how they book you, and they charge you a 150 to 250+ for a simple contact lens scrip and fitting, and mentioned other possible fees. The straw for me was the automatic 42.00 "booking fee" on top of a copay, 160 for contacts exam, another 49 for scan, possible other charges before even getting glasses/contacts I'm sorry, what? Obviously their priority is profit..and while that may be normal as a business, this is excessive and insulting. While doctors cannot legally manufacture a fake diagnosis (as falsifying records to bill insurance is a severe criminal offense), aggressive practices can exploit gray areas by up-billing for minor, harmless findings like standard eye strain or slight dryness, itchyness from environmental allergy, etc. I'm not saying the care is bad, I'm sure they are highly qualified but you had better get a quote in writing before receiving care to avoid surprises. Check your insurance carefully. I'd estimate an out of pocket cost for the appointment, glasses and contacts.. assuming they will let you choose pretty basic would be 650 to 1000 when all is said and done. I did some research and found that vision insurance companies have drastically cut payouts. Routine vision plans (like VSP or EyeMed) often pay doctors incredibly low rates for an exam. Conversely, medical insurance payouts have generally kept closer pace with inflation. I don't know if that's what's happening overall, but it's concerning that it's just something else to be aware of in the healthcare battles we increasingly face.

Do not order from this store. I called the store to check on inventory I was placed on hold for…read moreseveral minutes and then was told they did have inventory and it was OK to place the order. I placed the order within five minutes of hanging up the phone. Less than 24 hours later I am sent an email that saying they don't have stock have no ETA on New stock and are canceling my order. What a joke I should have checked the yelp reviews before I placed the order I should've known better don't make my mistake!

Needed to find an eye doctor and randomly and hesitantly chose one. It was Dr. Bigelow. What a…read morepleasant appointment! Dr. Bigelow was extremely thorough, easily to understand, explained each test he did on my eyes and most of all was very personable, relatable and easy to chat with; about both the appointment and everyday conversation. He printed my prescription so that I could find frames I liked at any other frame shop. The wait was a little longer than I would like at a doctors office (20+ minutes after my scheduled time), even with arriving 15 minutes early.

I have never had to return more lenses/glassware in my life! In over five cases, I have had to…read morereturn at least three EACH of the lenses due to either bad prescription or poor manufacturing. It takes MONTHS (not days or weeks) for replacements to arrive. I am still awaiting a correct prescription in May 2026 from a November 2025 visit!!!! In addition, i have had numerous cases where "after refurbishment" the lenses fall out. I highly recommend any provider over this one!!

Amazing place great staff one of the best eye exams I've ever had. I have noticed that Los Alamos…read morehas some great doctors and I doctors in Denison medical. I am happy to be a part of the state now but if you want some glasses and you want your throw I check I totally Recommend this orbit eyecare

Located in Rio Rancho surrounded by a family friendly neighborhood. We…read moreMade an appointment a month ago and finally got in. Dr. Davis was okay. Not super friendly but seemed knowledgeable. Everyone in the office was strictly business which is fine but it made the environment dull. The office itself was nice and clean. They have their own optical department with many choices of good looking glasses to choose from. Nice big parking lot and they didn't keep us waiting the the lobby for too long. Overall, it was a decent experience.

The eye exam went well, I have no complaints. When I went to choose my frames, I assumed I would…read moreget the same type of service that I received from Eye associates. The employee at Eye Associates allowed me to look around and then had me sit down where she had 4 to 5 frames that were frames she felt best suited my face shape. We went from there. At Modern Eyez, I looked around while the employees was finishing up another customer. When I was finished looking, I sat down at one of the stations and the employee asked me if I had found the frames I was interested in. No help. If I wanted, no help, I would go to Costco where frames and lenses are much cheaper. Next time I will go to Eye Associates. Money lost for Modern Eyez.

First off, their office has moved to 1409 Luisa, in the building across from the cat hospital…read more I came in this morning since my glasses had broken overnight and I'm in town visiting mom. Lynn was very helpful and fixed them in a short time. I offered to pay, but she demurred. I was very impressed with the office staff, their helpful attitude, and the office overall looked very professional and gave excellent customer service. If I ever have another eyeglass emergency, I will definitely come here. I recommend them highly.

The office is very professional and friendly. There's nothing worse than going to a place where…read morethere is rude staff. Dr. Tauchau has been my eye doctor for a long time and I totally trust and love him.

Eye Assoc of Santa Fe, NM; optometrist location. I am new to…read moreSanta Fe. It is difficult to find competent medical care in Santa Fe. I tried Eye Assoc of Santa Fe; location optometrists only. An eye exam by an optometrist is suppose to be free every year under medicare. Instead extra tests were performed without my authorization. Medicare said they will not cover the additional tests. I do not recommend this division of Eye Assoc. of Santa Fe.

Eye Associates in LA (Dr. Johnson) was great! A little bit of a wait, but not too long and nothing…read moredifferent than any other medical office appointment.

Very disappointed. They don't answer any phone calls, don't reply to messages or voicemail…read more Glasses were order 6 weeks ago and had not heard anything back as to if the glasses have arrived or not. Had to physically go to the office and asked if my glasses have arrived (they have) and informed them that multiple phone calls were made and voicemails and messages left for them and gotten no responses.

I was recommended to Dr. Chan by a colleague. My daughter and I had a great experience with Dr…read more Chan. My daughter is a teen and an avid athlete. She was in denial about needing glasses/contacts because she worried how it would impact her sporting activities. We visited Dr. Chan to get my daughter an exam and fitted for both glasses and contacts. Dr. Chan is amazing, intelligent, and truly connects with her clients. Dr. Chan was patient with my daughter and even talked about sports, school and college with her. That helped my daughter ease up during the appointment. Dr. Chan found the perfect fit and prescription of contacts for my daughter. She wore a trial pair home and read every billboard, small sign, and store sign the entire way home. She was excited to see clearly and felt much more confident that they fit comfortably. I'm looking forward to my appointment and my husband's appointment there before the end of the year. Again, I truly recommend Dr. Chan.