I've lived at VBC for 3 years now, and have transferred between buildings and various floor plans. There have been a few management companies, and I feel I know what to expect during these transitions. Systems change, records are lost, policies evaluated, lessons learned, and careful changes implemented.
First off, I LOVE my apartment. I LOVE the location. Couldn't get much better. The staff has always been friendly which is a big improvement from other places I have lived at. Nikki has been a life saver and we truly value that she's on the team! While there have been times I felt like it took a long time to receive responses, or that I was being accidentally ignored (it took three appointments with Maintenance before they showed up) I think a lot of these can be attributed to transition. I had similar experiences during the previous management transition.
I'm also seeing some complaints about noise levels, which I have to admit are dependent on unit and building. I was afraid to move in originally because so many people complained about noise, but I have yet to have a bad experience. Neighbors are generally nice, and if you ask them nicely, in my experience, they will respond in kind. When I lived in building 1 in several different corner units, I never once heard my neighbors. Having moved into building 2, I received a noise complaint in the first week while watching a movie. Lesson learned, the walls in my unit seem to be thinner than before. Truthfully I can't say it's much worse than other places I've lived.
I've really enjoyed my time here and recommend it to people. But I do have a few complaints that span across management companies, are totally parking related...
There's a lot wrong with parking. Garage doors break a lot, and there are a lot of thefts. I've had my car broken into a number of times, even in the secured parking areas. The cost is $95 per spot, which seems high for Bothell. You will pay this fee whether you're allotted a secured parking spot or one that is unsecured close to the retail spots. In addition, the retail spots are often overflowed during dinner time due to the draw of great restaurants we have access to. This is disappointing, especially because when the buildings were originally built they justified the high prices due to "secured parking". That line quietly disappeared as they started assigning us to unsecured spots, and they increased the prices from $75. It was not transparent how they justified increasing prices unilaterally while forcing many into unsecured areas. This is a bigger concern since there is a long history of vehicle thefts. At the least, those in unsecured spots should have a reduced fee to encourage residents to volunteer for them.
In addition, I recommend anyone with an Electric Vehicle (EV) stay away from VBC. When I moved in one of the original management companies advertised the UW Bothell car charging stations as an amenity of sorts. This was a huge win for me. But as residents, UW students and employees, and retail customers began fighting over access to the 2 charging stations, the UW jacked up the prices and put hour constraints on the spots. If you forget to move your car, you're liable to have a large ticket. And with the new prices, it completely invalidates the benefit of having an EV, to begin with.
With the previous management company, I tried to work out a deal where I could have my parking spot move to one of the locations in Building 2 where there are power outlets. They were uninterested in this compromise. When I asked if they would consider putting in a ChargePoint station for retail customers and residents (these are often free) this was rejected as well, with the excuse that they didn't see enough demand to warrant stations. This of course came at the same time that UW Bothell's stations couldn't cope with the demand. At this point, the $95 I spent on parking was worthless, as I couldn't charge in my spot.
Ultimately I found some retail spaces that had 120v trickle charge outlets and began using those overnight. Even though those spots were listed as 3 hours, I never seemed to get a ticket. I think with the previous management company this was how they were willing to compromise since they had pretty much-left residents with EVs out to dry.
When the new management took over, I received $500 of parking tickets in the first month. I'm now at a bit of a loss what to do. I would happily pay the $95 parking fee if I actually had access to a place I could charge, or if residents with EVs were given amnesty in retail spots so we can charge. With 120v charging stations it takes me 22 hours to achieve a full charge, so it's a joke to think a 3-hour charging session is helpful. I'm active in several EV owner groups, and I've received messages that others have decided against living at VBC due to inadequate support (I received one such email just last week).
Very dissapointing because there are compromises that could be made... read more