Customer service is terrible here. I contacted them via phone and asked where are they located. Her tone was VERY sarcastic. Once I got to the location, as I was telling her why I'm here she cut me off asking for my address. This is not a representation of good customer service skills, it looks unprofessional and comes off rude. The 2 stars: The brighter side is I was in and out in matter of minutes. read more

Soo.. I know all of the women here on a first-name basis. Candy has always been the best in terms of getting to know me and being personable. She was the one who signed me up to get my mailbox for my business as she was training Vick (both did it so effortlessly). If not for my experience with her, I wouldn't have kept extending this long! Erika, Dulce, Lili, Vick, and Bella have all been shining stars. They make all of my shipping needs SO easy. Always have my mail safe. Always greet me when I walk in (ALWAYS). Seriously the best UPS/postal staff I have ever dealt with. Even when I move, I'll keep this mailbox because of their customer service. Thank you ladies so much! Highly recommend for all and any shipping needs. :) read more

The store was clean and tidy! Great customer service, fast and easy transactions. I came in this afternoon, I needed help with notarizing my forms and having them mailed off to the department of health. Ghazi, store owner, paid great attention to detail and personally helped me with everything. This will now be my go to ups store. Thank you Ghazi! read more

This store ALWAYS has the friendliest and most accommodating employees. I live relatively nearby but would drive extra miles to come here. Easy parking and there is a grocery store, Goodwill, dry cleaners and laundromat in the same strip mall with a Bank Of America across the street. read more

This is my second review for this store Everyone is so helpful patient willing to go the extra mile. I want to thank Becky snd Alissa for coming to my rescue. I'm not computer savy and couldn't locate the file on my phone to print out copies so both these ladies went above and beyond to assist and make sure I left a happy lady Thanks again for your great customer service read more

I have come to this UPS store on a few occasions to ship stuff out for my business and let me start by saying the service here is phenomenal! I love coming here because I'm always greeted by the girls and they answer all my questions and are always very helpful. I just recently asked for all the girls names because I wanted to give them all a special thank you! So thank you Erika, Candy, Vicky, Lili, Dulce, Bella for your amazing services; keep up the good work Ladies!! I'll be returning here for all my shipping needs. read more

I return to this UPS store time after time not just for the simple Amazon returns and buying packaging but because the talented staff provides a smile (even if it's under a COVID mask) and keep a tidy store. This is a "go to" for all my shipping and printing needs. Thanks for my neighborhood store:) read more

I absolutely love coming to this UPS location! The staff is amazing and their customer service is unmatched! I usually come in weekly to ship band materials and diff things for my clients and the young ladies at the counter always ensure my packaging is labeled and sent properly, safely , and expeditiously! I feel so safe and secure knowing that UPS and their fantastic team are handling all my needs with utmost professionalism! I just wanted to express my gratitude for the welcome feeling I always receive and the perfect customer service ! read more

I had to return 6 items to Amazon and Vicky and Lili made it really easy to do so. They demonstrated excellent customer service and were extremely helpful. Good Customer service is key to a business. I recommend this store! read more

We stopped by to return a package to Amazon. We specially used "no package" option which we used for most of our return. This UPS store requires us to package the item and the lady was rude. In addition, she sent a few costumers away before us. I thought all UPS stores are consistent but it may not be the case at this one. We will not use this location again. read more

Move going here. The women who work here are so amazing and nice they all help and take care of the customers.. they helped me set up a business box there and I love it. read more

11/05/18 This place does not do live scan for notary. They were not able to assist this time but will be back for other shipping or general notary needs Overall a good go to place to get UPS type things done. read more

Super helpful cheerful ladies to help people with their shipping needs. Very impressive that they make fast work of it and get the customers on their way. I have been there when there is a line of 6-7 customers and gotten helped within minutes. read more

If I can give this UPS Store zero stars, I would. A shipment that was originally set to be delivered to my house was scheduled for Thursday, 9/14 but it did require a signature at delivery. Unfortunately, I was not at home that moment UPS showed up and they left me a note that it will be delivered the following day to the local UPS Access Point on Winnetka. On Friday, 9/15 the package showed delivered to the Access Point location at 12:06pm and signed by a Frances. I went there around 5:30pm to pick up but they (Frances and Tee) weren't able to locate it even though the system showed delivered. I left my phone number for a call back when found, but no one returned my call that night. On Saturday, 9/16 Frances called me before they opened the Store and I'll give her credit to that and that day we talked about 5x as she was trying to do her best to locate the package. When asked why the package was not in their possession, the answer was "UPS dropped it off and picked it back up thinking it needs to go back." I do believe this to be the case because the package was signed for her and delivered, however I feel that it never left the UPS truck. Why would you sign it if you never even saw the package? She then called UPS and sent me to the Van Nuys Customer Service Center. I went but they were much help either after spending about an hour there with a Susan and on the phone (800#) with a Elise from Guatemala. Again, none was helpful and each were giving me different answers. While this is going on, I had scheduled my Home surround system installer to come by on Sunday for installation. This was booked weeks in advance and a $200 deposit was given for the service. Well, I lost that deposit because I had to cancel the service and not even sure if I'll get it back. This will be addressed directly with UPS. I received my package today from this Access Point. It's fair to note that no one (not even Frances) called me to confirm that the package was received yesterday. I asked for the owners/managers name today when picking up my package, but Frances didn't release this information. I thought I can address this with him/her before coming to Yelp (last resort). Being in customer service for many years now, this is not the way to do business. A lot of excuses were used throughout the way. read more

I usually don't visit the ups store but when I do I'm always greeted with miss dulce at the counter. This has been the most helpful location thus far. She is one of the most patient ups employee always looking to help ship out my items! If you're looking to ship anything out do it from this location!!!!! read more

They were very helpful and the service was very quick and easy :) Especially loved Dulce's service, she always has a smile on her face when I walk in and greets everyone read more

Awww .. This UPS store fills the immediate needs for me in this area. I live nearby and have always stopped there each week to take care of mail services & faxing . Mindy is especially nice and greets me with pleasant smiles each time I'm there. I enjoy the service there and it's so convenient and totally done well. As I mail things , the address in computer makes it easy to complete in record time. Fast, courteous, and efficient services. It's not better than that. THANK YOU !!! Andy & Marilyn Romanisky read more

My favorite place to ship anything. Always the friendliest staff i've ever met. They seriously are. It always amazes me how accomodating they are greeting you right at the door and even assisting you with any bulky packages that may be too heavy to carry inside. I always choose them to return my book rentals. I'm so grateful they are literally only 5 minutes away. Side note: it always smells nice there and I told the employee; she said they just changed all the plug ins ahaha read more

They are very helpful every time, all the time I go there. They're fast, friendly, and they even help me with packing the items in the right size box. The delivery is also prompt or earlier than expected, with the nice handling. Very trusting. read more

Love this UPS store. The customer service is great. I'm in and out of there very quickly. They take care of all my issues w ease. They take care of my returns in a promptly manner. read more

NEVER GOING THERE AGAIN. WORST UPS STORE I HAVE EVER BEEN. This is the third time I went to this store because it's close to my house. I will never go there again. Two ladies that work there are very rude , especially Mindy the blonde lady ! Speaking in a condescending tone . I went there to have one single page printed out of my paycheck stub . The website states the price is $0.09 for one page . They charged me $1.66. At first I didn't think much about it , and left to my car and when I left the store I said thank you twice because I was thankful for the service , none of them replied . Mindy instead complained about a little cart with packaging material that my son had pushed to the side slightly while waiting in the store .. after thinking about the high price for one page I went back to ask about the pricing . The two ladies were rude right away making fun of me why I'm even asking and they were telling me that they are charging me for their time they spent walking to the printer etc . They claimed they don't do online print services when I mentioned the price on the website . The dark haired girl then yelled to the back of the store to who apparently is the supervisor that I'm angry about the price . I said excuse me I'm not angry I'm just simply asking about the pricing in your store . The supervisor then walked up to me and said in a very rude tone those are their prices and interrupted me while I was trying to explain my point of view . I told him can I speak please and then you can speak and he said no . I once again asked about a pricing list which they claim they don't have at the store and therefor I would have my receipt . I said I never received my receipt . The blonde lady Mindy was yelling at me saying yes I gave it to you. I said no you didn't . At the end Casey the store supervisor printed the receipt out and said that's it anything else ? I said I would like to have a name and a contact where I can complain to . He gave me a business card and wrote down his name and was laughing as were the other two ladies and they were also making side comments . As I left the store they were saying Byeeeee have a nice dayyyyyy and laughing loud . My toddler son that was on my arms towards the end heard everything and saw and heard the way they treated me . They all have ZERO customer service experience . Nor should any of them work in customer service . They were slurping their coffees while talking to customers and me . They over charge for simple print outs ! Last week I went to a store that was a little further but there they were so nice and had a pricing list every where and for 25 pages I only paid $5.40 . I called UPS corporate after I left the store and complained . They will address the situation with he store but I doubt they will ever change their behavior in there . If you can go somewhere else for print outs please do so . read more

I went to return an amazon order that wasn't the right color as described. The not so funny ups working who thought she was funny but fair from it says "unless you let your dog open your package you can use the same one it shipped in". Well unfortunately i didnt have it on me and they wanted to charge me for packaging. I wasn't gonna pay a dollar extra for this order that wasn't the right color. This is why i use Kohl where they do it all for free. read more

I use this location daily. If you're looking for reliable and accurate shipping while feeling like a part of the family...this is your place. They have since day one gone above and beyond. 10 thumbs up. read more

My "go to" for business needs now that we're all working from home. The staff isn't just courteous, they are friendly and outgoing, and their greetings feel genuine. From getting forms notarized to getting a Christmas gift to a parent quickly and efficiently, my experiences here have been good. A+ customer service. read more

NEW MANAGEMENT AND OWNERS!!! We have been here on numerous occasions since the change in ownership and management. We couldn't be happier with the customer support and array of services provided in one location. In addition to packing and shipping, they offer PO Boxes, printing, key copies and much more. Great neighborhood store and super convenient. We will be back again. read more

Came to the ups store to drop of my rental books. Vicky helped me out with the shipping label and boxing my books. She is energetic and nice. Made my visit easier. Recommend this UPS store. read more

One of there employee are rude! Put me on shame. She said to me that there's no address like that and laugh without looking on her computer and I tell her before you complain look first on your computer. read more

Wow just had the best shipping experience! This store is under new management and Candy and Erika were super helpful. Thank you ladies.

Went into the store recently and FRANCIS is GONE! and no longer works there thank you UPS for listening to your customers. I will now be a returning customer and feel great. Bought a lotto ticket because this wonderful news No more condescending Francis and feeling Sh**ty as a customer. I know my pick up's and drop off mornings will be more pleasant. read more

I decided to write a review here on Yelp about this UPS store because I have been going here or at least 5 years, maybe longer...and every time I go in I feel like I am the only customer on Earth!   This shop it's in Winnetka on the corner of Winnetka and Roscoe .  One person I always see and she's always there to greet me is Candy.  She always welcomes you with a smile, great attitude and makes me feel like she has all the time in the world to take care of my every need. She's always very patient about helping me pack boxes, finding the right box, looking at different price points for shipping and anything else I need. I never feel rushed and I always feel so well taken care of when I'm in this shop and especially when Candy is there. I highly suggest using this UPS Store above any others. Even if I didn't live around the corner I would drive to get to this specific shop because they're all so wonderful! And THANK YOU CANDY for an excellent job!!  I see you! And appreciate you! read more

I came here to find out about a package I dropped off. I didn't have a tracking number and Francis who is an employee was telling me there is nothing she could do but with a really bad attitude. It's fine if there is nothing she can but she was not listening to me when I began to ask her another question and she kept cutting me off and saying there is nothing She can do. She was extremely rude. Very poor customer service read more

I Went in for fingerprinting. The woman I spoke with was very unprofessional. Just poor choice of wording. Saying "what's up" instead of "how can I help you". I've been to a couple other ups locations that did fingerprinting for me recently, just not in this area. She replies "most places do not...call around", and turns and continues a conversation with her coworker. read more

Manager Ysabella needs customer service training. She needs to learn how to speak to people. This store is also not practicing social distancing requirements. Ysabella gave my husband directions to pack up an item for Amazon and that's fine. As he's doing so, another employee asks him to move so she can notarize an item. We do that. Then that same customer is breathing down my neck with my 1 year old in my hand. Smh, I guess the pandemic is over. Won't get my business again! read more

Cannot say enough about the entire staff at this location. Special shout outs to Francis and Freddy! You two go out of your way to assist EVERYONE! Thank you for the care and efforts you give me, as well as everyone that walks in your doors! Keep up the good work. read more

This is in amazing ups store there so amazing and always clean and the people inside are so nice.

Mindy is the best! She has wonderful customer service skills and is very knowledgeable about her job. She is very friendly and I look forward to seeing her smile behind the counter read more

I was crazy wrecked trying to get a package sent in time for a friends 50th birthday. I pull-up to the UPS on Winnetka and got THE BEST service from the rep. (I think his name was James or Jimmy.) He was so incredibly friendly, gave me everything I asked for (I needed scissors, tape, et al) and he never once made me feel stupid or ill-prepared--which I was. Thank you UPS for such a great hire! read more

I started going to this store about two years ago and I've never been anywhere else since. The employees at this location are quick, attentive, personable, and efficient. You get the bang for your buck. There really is no where else to go, but this store, for all your shipping needs. I have only great things to say about it. Especially embodying all the best character traits of a person and employee is Dulce. Dulce makes sure to take care of your every need while making you feel as comfortable as funny with the cheerful spirit she carries herself with. Go UPS! read more

Where do I start? I have a box with them that I receive my mail. Now I had my mail going to them for a long time. Just recently they hired this rude arrogant woman who instead of trying to correct the situation just wants to sit and argue. She gave my package away when the package I had been waiting for was clearly marked with my current box number and NAME(my box is the one I paid for). She tells me it's cause of the last name, however my response is I'm sure you guys have a lot of the same last name why wouldn't you check it. She proceeds to get smug with me and snarls at me with her bright stringent eyes. This indeed rubbed me the wrong way because I never had an issue with this store until now.Now I am screwed out of my items because of a careless employee who appears that her extracurricular night time activities are effecting her work. read more

Quick and easy pickup of my package! Also the 2 girls at the front were extremely helpful!