Have completed 8 transactions over past 6 months and have found the people working here friendly, efficient, helpful and knowledgeable. Will definitely be using again. read more

I drop off the package for my Nike return, a little Spanish girl very rude and unprofessional. I asked her what do I need because I don't understand this process. She didn't explain to me what I need to return, she said get out and read the instruction before come to my store. If the customers don't understand, why you don't explain? I don't want to go to your store again. I hope, your manage/owner will train you about communication with customers. read more

Dropped off an envelope containing Insurance information to be sent out that day. Found out from adjuster on a follow up that envelope had not been received more than a week later. Contacted Store and it was no help in tracking package. First had no record of me dropping off the envelope and then pretty much what generic information from what I can see online. Gave me an 800 number to call and can file a claim online. I will be avoiding this store and UPS as much as possible going forward. What can Brown lose for you! read more

I was impressed with Sheila. I had gone into the store to return something to Amazon but had forgotten my phone (that had the scannable return code). I thought I would have to go home and get my phone and then come back to try the return again. Sheila suggested I use the computer there to access my information, which I did, and the return was processed in less than a minute. She also made sure I signed out so no one could misappropriate my account. I appreciated the problem-solving approach -- without judgment for forgetting my phone -- and was happy the whole exchange took less than 5 minutes. Such a pleasant surprise. read more

After a difficult day of packing up my recently deceased mothers home, I brought some momentos in to ship to my home in Florida and Sheila was very efficient and sensitive to the situation. Sheila was friendly and informative as she processed the shipment. Thank you Sheila. read more

Has this store redeemed itself? I visited today and was greeted in a friendly manner and my shipping needs were taken care of expeditiously. I had formerly rated this store poorly, but they may have modified their staff and made improvements. Based on my visit this morning, I would recommend this store to others. Based on ANY other previous visits however, I would not give the same 5 star rating. Keep up the good work! read more

Arrived on Saturday 5 min after close. 2 workers still at site! I had already prepaid for the packages that is being sent out! They wouldn't take it! Lol I guess these small franchise don't want business read more

The worst UPS store around. Did an international shipment with guaranteed shipment. It was delivered 15 days later than the initial delivery date. It was sitting in their warehouse for a week. I called the store and asked them and they don't know why. Called the customer service after delivery and complained and they say the store is responsible and they were notified in time for some missing documentation. The store never called back. For international shipments - never use UPS. they are the worst. use DHL or Fedex. They serve you better read more

I use this store all the time. I like the prices for copies. The prices to mail stuff is a little steep. But store is clean and organized. They have Notary available. No money orders available. Staff has always been friendly, professional, helpful. read more

the guy working behind the counter was totally rude to us . He couldn't get two simple documents we had sent in an email to print. We went to printing solutions and they had no problem. we were in and out in less than five minutes. never going back here. read more

I went in the store with my phone in hand ( for return code)and a fairly large box of boots. There were 2 clerks. One was helping someone and the other one looked up and then ignored me for about 6 minutes. A man finally entered the store and he looked at him past me and said " can I help you"? I don't think he wanted to wait on a woman for some reason. So rude. I jumped to the counter and said " I have been waiting". No apology just an " Oh". This is the first time for 15 visits over the last few years that I have been treated rudely. This employee should not be working there if he has a problem with women. He actually ruined my whole day since I was fuming about it. His problem -but can at least vent here. It was clearly discriminatory. read more

Just went there to get some color prints made. Granted I was there 10 minutes before close - my bad - they had already locked up the printers and closed down the computers. Three employees standing around moving things to shut down. I just wanted to see 1 print sample to make sure the job would look like I wanted because I've had trouble with them before where they wanted to charge me an extra $35 because the "had to work on my file to get it print". This time, if the print looked good and the price was reasonable, I'd leave the job and pick up the 35 prints on Monday (they said it would take until Monday). Why did I even bother going back to this store... After waiting for 15 minutes to see if they could print my jpeg files (which they said they'd have to convert to PDFs for printing - why?) they quoted me $1.35 per 1-sided color print on matte cardstock. Whaaaat??? Guy who looked like the owner said "paper prices have gone up". That is crazy money! Decided to print them myself or will go to Staples. Not impressed. They don't seem to care about customers or their business. Won't go back again for printing services...Learned my lesson. They will rob you. Must have enough corporate business that pays that they don't care about non-business customers. I'm out! read more

I dropped by today to pickup a couple of document envelopes. The guy who served me was very polite and kindly handed them to me free of charge. As I was walking out, his colleague, a young girl (total cow), took exception to the freebee and stopped me by saying "We can't keep giving you free envelopes unless we associate them with your UPS number". WTF? I was happy to pay for the envelopes, and suddenly it's her business to intervene and give me a talking to because she doesn't feel it's right? Needless to say, I'll be avoiding this location in the future. read more

I needed a document notarized so I went to this store. The woman there said she was a notary, but she wouldn't notarize my letter. "By appointment only," she said. "But I'm here," I said. "Can't we do it now?" "No, make an appointment for this afternoon." I was flabbergasted. "Why not now?" "Because someone might come in while I'm doing that and they'd have to wait." "But that doesn't make any sense," I said. "Everybody has to wait for the person who came in before them." She then turned to a customer who had just come in and proceeded to serve him, while ignoring me completely. She was rude and arrogant, and refused to even talk to me about it further. Their website says nothing about appointment only. This is what their site says: "When it comes to your personal documents, The UPS Store has just the 'ing' you need--notarizing. If you're looking for licensed notary public services in Westford, come to The UPS Store. Stop by today and get notarizing checked off your list." Well, I stopped by, and the only thing checked off my list is another store I will never visit again. read more

I have been to several UPS stores and have never been treated so poorly as I had been at the Westford store. The girl behind the counter was rude and unfriendly. I had a few questions because I was shipping food and wanted the best way to ship at the best cost. After attempting to ask a few questions I gave up because she made me feel like she didn't have time . I was the only one in the store. It ended up costing me $177 to ship a box of cupcakes which I could have flown down myself for the same cost. At that point I just wanted to get away from the store and the rude girl. I will drive an extra 20 miles just so I don't have to go to the Westford UPS store. read more

Based on a previous experience, I have avoided this UPS store. I will, when required drive to the store at Drumhill or the UPS store on Daniel Webster in Nashua. However, recently I was in a rush with little time left to meet a deadline and decided to come to this store.... What a mistake! This is not a UPS store - this is a nickel and dime store. They will charge you for everything.....a bit of tape, a single post-it note. I am surprised they have not found way to have customers pay for using their pens for signing...perhaps they have, I did not wait long enough to find out! And the rep would not make eye contact! Not going back here again! I will stick to the friendly and helpful folks at the other locations. read more

During COVID. Walked into the store, there were 2 customers ahead of me. I couldn't figure out where to stand for distancing, the markings on the floor were confusing, but I eventually sorted it out and stood on a circle. There were 4 staff behind the counter, 1 of whom was working with a customer. Another staffer finally called the first person over, and another one made a brushing-away motion at us other two and called, "you have to go outside!" In 30 degree weather, with no line indicators or anything. I'm all for distancing, but if the two staff who weren't working with anyone could have gone somewhere else, then they wouldn't have to kick people out of the store. And why have markings on the floor if nobody is allowed to be inside on line? So I left altogether (as did the other person who got kicked out). They've been operating in this environment for months; if they haven't figured out how to design a clear system by now, there's just no hope. read more

On my way to work this morning I figured that I would drop off a couple pre-paid envelopes. The website and front door both say that is opens at 8am. I waited until 8:10 and nobody appeared. So I decided to leave. Door locked and lights off. Seemed very strange and unprofessional. read more

The rudest staff EVER. I just went there 35 minutes before closing to simply return an Amazon package, the girl at the counter rudely said can you wait a second as soon as I walked in the door because she was on the phone with another customer, which is fine, but she was really yelling at the other customer and screaming at him because they didn't have the mailbox number he was looking for. She was actually screaming like "sir we don't have mailbox 287 here!" Then when she hung up with the customer, she rudely looked at her coworker and was like "oh my God I can't believe how rude that guy was that was super awkward." Then she proceed to sigh, roll her eyes, and then asked me "what do you need?" I nicely said I just have an amazing return, and again with the snarkiest attitude and sigh ever, "CAN YOU TURN THE BRIGHTNESS UP!" Anyways I'm also a millennial, and also work in customer service and I would never treat someone like that, she needs a serious attitude adjustment, I'd fire her ass. Also this is the second time she's been rude to me! It's a shame Amazon returns have to be done through ups read more

This store is terrible. I arrived to drop off a number of packages today at 2:20. They had already locked their door, even though their posted hours are to 2:30 today. What a waste of time. I won't be using this location again. Any store that thinks they can waste people's time like this should be closed since they are obviously not there to provide the services they say they are. read more

Terrible customer service. customer unfriendly polices. Worst UPS store I've been too. AVOID AT ALL COSTS!

Regular customer of this (and other) UPS stores for oddball domestic and international shipments to customers, when not able to work into the regular pickups at my location, as well as notary services. The Westford location is always very friendly, courteous, and professional. Always willing to assist, and are knowledgeable to work with you on getting what you need. read more

Update from previous reviewer . I showed up with the label to get my refund (yes it was two months after the fact, but I traveled for five weeks) the owner said she will no longer refund me because it is been a long time and she saw a negative yelp review. Not sure that's legal but I'm sure it's poor customer service read more

This store drive me nuts. I am an amazon prime member, and whenever I have to return something I always have to do it through UPS, and this is the store in my town, so naturally I try to bring it here. The hours are terrible! I work full time, and I have kids I have to pick up after work, there is little time to spare in the weekday evenings which makes getting to the store before the 6:30pm close nearly impossible. Saturday hours are even worse, closing at 2:30?!? And then closed on Sundays. I understand that pick up and delivery times are set, but I don't really care if my package sits until morning, I just need to be able to drop it off. Which leads me to today, I made it to the store at 5:45. The line was 7 people deep with only one young girl working the front desk. She gave a deep sigh with every person who walked in. I decided to leave, and come back in a half an hour. So I arrived at 6:15, with one package to mail (not an amazon drop off) and one person ahead. The girl continued to sigh and groan as each person came in, she got very flustered with her computer and work load and often mumbled profanities to here self. None was directed at a customer, and she was polite to each customer, but she oozed stress and frustration and it was very uncomfortable waiting in line, and asking for services. She was left alone and in charge and that was a poor choice on managements end. Plus if you insist on closing at 6:30, recognize that patrons will be rushing in between 5:30-6:30, after work but before closing, you should be better staffed for that. The girl even had to manage the driver who was doing the pickup while processing customers. read more

These guys have pathetic service. First they took the package meant for USPS and instead of giving to USPS guy they misplaced it, complete set of careless people read more

Very good service. I had to ship to England and despite the international process normally being so difficult, Emily made it a very smooth and easy experience. The employees are so nice and always seem to work hard to get you the best service they can! read more