UPS versus USPS. In my mind the equation is simple -- If you want to package your own stuff then you're going to save significant money with the USPS. If however, you need some help especially with delicate items, UPS is the way to go for your peace of mind. Five delicate stars. read more

They charge double the price than staples for most of their services. If you are printing a lot, please don't use them. You could be saving a lot by printing at Staples. The paper quality is bad compared to Staples and cost is double than them. Total rip off. A bit rude. read more

I tried such as Staples and Fedex to get my business cards printed without success and so I decided to try UPS on Princeton-Hightstown Road in West Windsor NJ. Peter there could not have been more courteous and efficient and he had 100 cards printed for me within 3 days. The card layout was perfect and the price was very reasonable. Thank you Peter, Richard Moody 609 819 1359 read more

Shout-out to Dong, who helped us out on Sunday afternoon right before closing when we needed a notary ASAP for an I-9 remote hire verification. After calling around and visiting a dozen or so other shops where the notary was out or couldn't handle these documents, we were relieved to finally find a notary for this. Even with other customers in the store near the end of the day, he was friendly, made time to walk us through the process, and efficiently filled out and notarized the documents. The rate is $20 for the notary services, and took us around 15 minutes right before the notary services closed up shop (they stop here at 2:30 PM on Sunday). read more

"I just want to say that the rating doesn't reflect the amazing service and hospitality of the staff at This UPS Store" As a small business owner, I use this UPS location a lot to drop off my packages. This store is a convenient all-in-one solution for printing, notary, shipping, mailbox rental, and more. Trust me, once you use it, you'll keep coming back!" read more

Very rude lady(believe she is the manager of this store). Got overcharged for their system glitches. Not worth the hassle. read more

I wish I could give this place 0 stars. This UPS store has nothing but rude employees. Also, ridiculously overpriced. And they'll try to upsell you on their "special UPS approved" boxes, which no other location has ever mentioned... And then they say they want nearly $15 to place my items in a box and tape it? Come on, seriously?... It's a franchised store, which I'm assuming is owned/co-owned by the old/rude Indian lady behind the counter(and if its not owned by her, she should work in the back or not deal with customers directly to put things "nicely"). And if UPS corporate is reading this review, well this location needs serious help. Maybe new ownership... Also, doesn't seem like this is a new issue.. Will not be returning. TLDR; go elsewhere, this ain't it chief. read more

Been very happy with the service at this location since ownership changed. Efficient, reliable, helpful and pleasant. The previous owner/manager was never pleasant. read more

My experience is a bit dated (4-5 months) back. The lady manning the shop seemed quite efficient, but not at all customer friendly. She looks for every opportunity to upsell other packing materials which are sold here at much higher process than other retail outlets. Tried returning an item bought through Amazon using the same packaging that I got the items in. She refused to take them unless I repackaged using her expensive materials. I use a different UPS outlet in S Brunswick later in the day (I was traveling that way anyway) that was less picky. This was the second time I had a bad experience and use other outlets that are a bit farther since then read more

This UPS store recently went under new ownership and they provide excellent service. They handle busy Saturday mornings and long lines very well, opening multiple registers and are always very friendly and accommodating. Also, the store is cleaner and better -organized. Happy to continue to give them my business! Hope they do well. read more

Do not come here! I was a customer with a mailbox. Missed work, lost lots of money to arrive here when they say they open to get what I needed for work. Waited 25 mins post posted sign hours of opening. Still nobody. Thanks to them I've lost over $250 which is a lot, especially during covid times. read more

Considering how busy they were they spent all the necessary time with me as I had many different things to accomplish. They were wonderful, helpful and very efficient in getting customers serviced and out. read more

Very rude customer service. I'd rather drive 20 minutes and use the store located in Plainsboro.

I had to ship some packages through UPS like I do weekly. I normally go to one of the stores in my town, but I was around my fathers house in East Windsor. I decided to go to the closest UPS store, assuming they all operated similarly. Holy cow was I mistaken. Where do I even begin? The single guy working, clearly grumpy and sassing customers. I brought in my 7 boxes. All had their shipping labels in the little plastic sleeves ready to be slapped on. I just needed the boxes opened and a paper put inside , then re taped. $2 a box plus tax for "retaping". What??? I have NEVER been charged for taping at ANY OTHER UPS store I have been to. Next, the worker proceeded to cut open the boxes and stuff the papers inside with an attitude that was almost palpable, like I was his parent and asked him to clean up his room. I left, decided I was never going back to this UPS, and didn't think about it since. I read the reviews before I went. I thought, " how can they only be two stars, it's just a UPS store ". I was wrong. I would rather drive 30 minutes out of my way to a different store than come back here. For what it's worth, this is literally the first review I have ever written in my life, that is how bad of an experience this store is. read more

Avoid this UPS location!! I had an awful experience recently and realized that this location is under new ownership after I tried calling and it went to voicemail. It absolutely shows.. This location used to have friendly and helpful people working here and now instead there's a rude, impatient guy. Trying to get something done which I've done here many times before became such a hassle and through it all, instead of suggesting another option until much later in the conversation, he decides to answer customer calls while I'm in front of him, waiting to have my order processed, and proceeds to argue with the customer on the phone in front of me. Very unprofessional! I wanted to let people know that the service at this location has done a complete 180, so please do yourself a favor and don't waste your time here. It's really not worth the aggravation. Update as of 10/19/21: In response to the below comment from the store, it's just not correct. First of all, it was never told to me that printing a label was such a big deal. It's a piece of paper.. I don't own a printer, so the old owners were nice enough to print the labels for me if I needed them after I asked if they possibly could. I've probably only been to the store a handful of times in the last two years. I know I came there since April though because I know I needed to send at least one package out this summer, so that's wrong. Another incorrect thing in the store's response is that there were no other customers in the store when I first came in. You weren't dealing with anyone else and you still weren't giving me your full attention. Also I clearly emailed the correct email address since I'd been there multiple times before and also emailed the same address. I also asked the man working there if the email was correct and made sure to go over it several times because he was being impatient about it. As if my time isn't important. That's why I left briefly and came back. I don't want to stand around and listen to you argue on the phone with a customer who's calling from home. Again, it was just me in the store. So yes, I would much rather go to a different UPS store and incur a charge then ever go back to your store because of how you treat your customers. Have a blessed day yourself. read more

Wow! What wonderful new management. They efficiently and cheerfully handled a return shipment missing a label. Its a pleasure to go here now. read more

Took me 45 minutes to send a package that ALREADY had a label on it. Least effective UPS service I've ever received + I will not be coming back. read more

I had to return a text book that had a pre-paid label. Manager was rude and tried to upsell her packaging and tape at a cost of $14.99. Then she got an attitude when I tried to use a visa gift card for payment and it didn't go through because she didn't advise me to process it as a credit card with a chip. I then used my debit card and she got flustered that I was switching payment methods. She then asked "If I could hurry it up" because she had a call to make. Will never use THIS location again. She is RUDE and a price gouger. The post office and Staples are MUCH friendlier and cost efficient. read more

Went to this place to notarize a bunch of documents (about 22). Believe me when I say this is the worst UPS I have ever seen. The lady in the store wanted $5 for each signature on a document. For example, if you have 2 people signing the document, she would charge $10, even when she has to notarize it only once on the document. I have been to other UPS offices, particularly the one in Jersey City, NJ, and they are just fine charging on the basis of each notary seal. In this UPS, charge for copies of some of the documents was $10 (as against $5) - now this does not make any sense apart from the fact that they just want to extort people. She would also not notarize one side of a 2 sided document. I was still considering getting the work done as I had to apply for my son's passport the next morning, but the this one broke the bank: she wanted charge $10 for each copied sheet of passport (2 pages of passport get copied on each sheet you see!). With this, I promptly took my custom and left to check for other notaries. On top of all this, the attitude of the lady is unparalleled. I would stop using UPS if it wasn't for excellent experience I had at other offices. Tip for West Windsor residents: the UPS Plainsboro office charges $3 for each signature and each copy, including the passport copies. It is only 10 minutes away from this one. Hope this helps! read more

My wife and I had a negative experience with the service at this UPS Store. We went in to get two documents notarized and then sent overnight to an address in New Jersey. We requested a blue pen to sign the documents, as this is typical to prove they are originals. We were told that there were only black pens available to use for free, but we could purchase a blue pen for $2. Ok, fine, we'll buy your pen. But then the notary whips out a blue pen of her own to sign the documents. Why could you not lend us your pen? We are paying you $5/notarization, the least you can do is facilitate the process without an additional $2. It's a small thing in one sense, but it really sums up a lack of respect or generosity towards the customers. The constant scowling at us and our children only reinforced this perception. The moral of the story? If you're gonna use this store, BYOP(en)....and ignore the attitude you'll get. read more

New management is friendly and helpful. Missed my notary appointment and they honored it without issue. Would return!

This ups store female staff attitude is very poor and very expensive ， I often use ups but I will not go to the store again I suggest that you do not go read more

the female middle age Asian Indian who works at front desk, stop working and chat with familiar(maybe) customers about her persona life... just keep other customers waiting who are already in the line and waiting for long...not only that, "The store does not have any floor-scale, all the packages(no matter how big or heavy) must weigh on the table-scale" she said and just stay aside, watch the customer difficultly lift the lager-heavy package onto the very small table-scale, and Did Not offer any helping hands... after all that, she pick up the hand-held scanner and scan on the pre-authorized UPS shipping label which is already on the package...and actually all need to do is just drop-off the package in the store, as people did at Plainsboro branch. Very rude and unkind service, it is not only the attitude, it is the professional ethical issue about this employee at West Windsor!! read more

The service and new hours are great. This store is under new management and it was like a whole new place! The service is so much better, the line moves quickly and efficiently and the store is actually open on time and on the days advertised. Like others, I had stopped visiting this location because of the service and unpredictability of hours but if you're in the area, you should give this location another chance! read more

I had a challenging and unique situation of needing someone to return a business asset back to use. We even paid shipping. Sender made the return very difficult. Even though life half a country away from this store location they provided all the help I needed to get the problem resolved. My experience was great and highly recommend. read more

I was extremely happy with service here. I needed some documents notarized and faxed and they did a great job!

The lady who works here is probably the most rude person I have met. She should NOT be in customer service. I went this evening and was asked to come back 45 minutes later. I went and waited and McCaffreys. I went back 45 minutes later as requested and she had the door locked. She wouldn't open the door even though she saw me outside and just looked away.... This wasn't the first time, but I then left with my packages exasperated and frustrated. Very Unhappy Customer :( read more

One of employees in this particular UPS are not professional. I agree with other reviewers, Indian lady who runs the store is rude. She needs to look into herself and understand she represent UPS. read more

I am using UPS store in Princeton since 2000. Both Ivan and Sweta are long time employees there and are always very helpful. I like the fact that they know the most of the customers and they always try to help and provide good customer service. read more

Wish I could give this negative stars. UNBELIEVABLY rude customer service by what I assume is manager (did not catch her name, female middle aged Indian woman). Pretty speechless. Tried to mail an Amazon package and was told I needed to purchase tape to seal it (although last time was told it could not be sealed so they could place a return receipt in it). Her response was "things change and we have to read and comply with them." Tried to pay for the tape and was told they only take cash under $10. Asked where this was posted and was told "they don't have to post everything." Just flat out beyond terrible arrogant attitude. At least 5 customers in the store received similar treatment. Would rather go out of my way to another store than give them my business again. read more

This ups service is the worst service i ever had! Rude! No respect! Answer questions with no patient! I wish yelp has no star rate!

The store manager was very efficient. Even though I had to wait in line for awhile, her method of taking care of customers actually makes a lot of sense. Otherwise the line would be out the door. I also heard her very clearly explain things to other customers about their shipping details and fees. read more

the woman I had to deal with was HORRIBLE, HER MANNERS WAS NONEXISTENT, very RUDE, we are all going thru this issue with this virus, but no reason to be nasty. At times she would be in the back room, and would not open store on time. read more

As a small business owner, I use this UPS location a lot to drop off my packages. It is convenient and a great location. Tim is always very polite, friendly and courteous. I am usually in a rush but he is very helpful and makes sure that my packages get shipped out in time. read more

Charged twice for a single document as it had back and front of license. Charged twice for POA as well as each page needed her signature (but not the seal). read more

Indian lady gave lot of attitude... went to notarized some documents, she asked me to bring all the people signed as well as witnesses so that she can verify their signature. My Suggestion next time anyone wants to go to THIS UPS Store, for your passport notarized make sure to go with Passport Officer else they wont notarized your documents. Very unprofessional.... Yelling at one of other guy before me.. 0 STAR for this store. read more

I wanted to send a package the size of a letter cross-country and have it delivered within 2-3 days. They quoted a price of over $34 plus $8 for a box to put the package in. $34 is a ridiculous price and to pay $8 to put my box inside of their box is outrageous (same box can be purchased at Staples for $1.50). I decided to go USPS Priority Mail. It got there within 2-3 days and the whole thing cost $7.25. read more

I used to ship from this site a lot when my daughter was away at college, but I haven't been in a while. I had three returns. I went on a Saturday morning and expected a line . I was right. The woman in front of me got to the counter and began yelling at the clerk for not answering her question when she first got to the store and walked in front of the line. The clerk patiently explained that even to answer a question, you had to wait in line. I get this policy. If she had stopped waiting on the line to answer the customer inquiry, the eight people in line would have been angry. The customer got quite nasty and her husband kept asking her to stop but she didn't! I have to praise the clerk for never losing her cool! My transaction went fine and I will keep using this site when I have the need. read more

Good experience overall. Parcels were handled with care and patience. Pricing is fair compared to other shipping services. I tried fedex recently but had to drive quite a distance to get to a store that processes fedex. Would use this store in the future read more

I have been a loyal UPS customer for over 10 years. We recently moved to New Jersey. After using UPS in Bellevue, Washington and never having a problem, I naturally chose UPS to send a birthday gift to a friend back in Washington. I chose 2nd day air to make sure that the card and gift arrived on my friend's actual birthday. I spoke to my friend on her birthday and found out that she did not receive the package. When she still had not received anything two days later, I went back to this UPS store to find out what had happened. The manager told me that there was a tracer put on the package to find out whether it had been lost (which seems like bureaucratic nonsense when they knew that I had paid almost 30 dollars to guarantee delivery by August 11 and I was asking about the claim on August 13. They refused to offer a credit or refund for the delivery charges, which obviously I had wasted my money on since the package did not arrive at its destination in 2 days. I went back a second time a few days later to see if they had found my package and to get a credit or a refund. An employee told me there was nothing she could do for me since the manager was the only person authorized to issue refunds, and she was not there. I went back the next day and the manager recognized me and hurried to explain that there was still a tracer on the package and an investigation was pending to see if it was lost. (????) I said that package was obviously lost since UPS could not account for it, my friend had never received it, and the almost 30 dollars I paid to guarantee delivery by August 11th had been wasted since it was now August 18th. She refused to issue me a credit or refund and said that I had to go through the proper claims process. "If you think I am going to give you money back today, that is not going to happen," were her exact words. There was not a single word of acknowledgement that they had let a customer down or that this was an unfortunate situation for me. They simply seemed bent on not having to give me back a cent. They told me I needed to call the main UPS number if I wanted to file a claim for the lost package. While I understand that this claims process may be a corporate-wide practice within UPS, the way this particular store handled my delivery and the unfortunate aftermath was shocking in its utter absence of customer service. If anything, they acted like I was the one who was being unreasonable in asking for a refund. "We are not the ones who lost your package, ma'am," the manager said. (????) She, the owner of a UPS store, chose to distance herself from her company so that she wouldn't have to give me back a cent for losing my package. UPS stores are owned individually as franchises, so I am hoping that this type of callous, careless service is an exception and not representative of the UPS corporation as a whole in this area. I plan, obviously, to take my business elsewhere. It's truly a shame that I would never recommend this store to anyone. read more