If you have items you need to bring in to mail at this location, choose your customer service representative wisely.
I've gone to this location several times because it is in the area and I've encountered some kind employees--but there is one employee who is very unkind. I didn't catch her name, but she is of Indian descent. She's provided service on a few occasions; she wasn't particularly warm, but I took no offense because everybody has bad days. So I brushed it off, until today.
I went into the branch to mail a gift to a friend. I purchased a box and took it to the counter to be mailed. The employee I speak of informed me I needed to purchase tape. It was the first i ever heard of it; I've had several employees spare a little tape in the past when needed--including this employee. So when I asked if she could spare a little tape, she directed me to the posting that I hadn't noticed and I respectfully understood.
Another employee doing custodial work even helped me tape up my box (he was so kind! Thank you good sir!)
I approached the counter again to pay for my items and the employee I speak of scanned my order--the box, the tape and mailing.
I asked her if she had a bag I could put my newly purchased roll of packaging tape in (I didn't carry a purse with me) she shuffled an oversized envelope at me. When i saw it, I said, "you don't have a bag?" she said to me, "This isn't a grocery store."
I was taken aback.
When I asked her calmly and kindly why would she say that to me, she proceeded to talk over me so I asked her again and again and again until she stopped talking over me and answered. The ENTIRE time I was calm. Finally she addressed my question and her response was, "I can't take back what I said. I'm the only one working today. My mind... I'm sorry i can't take back what I said."
She can't imagine how powerfully disrespectful and ignorant her comment was toward me. And her discard of an apology made me realize how unhappy she must be in her own life that she would treat someone that way. Again, she's always cold when I work with her as a CSR, but today she said something demeaning and i needed to address it. I feel bad for her, but I cannot continue to let her unkindness slide after our last encounter. She must find a way to learn better customer service. read more
