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The UPS Store

1.9 (72 reviews)
Closed 8:00 am - 6:00 pm
Updated 1 week ago

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Alice J.

This UPS Store used to be located inside the "mall" (2000 Penn Shops) at Foggy Bottom, but now it has relocated to the corner of 21st and I (Eye) Streets (by the newly opened Western Market which is the old 2000 Penn Shops). Very tight crowded space (not like the previous location). Can't breathe in there. But: ok service. I had to drop off a pre-labeled package. It went smoothly and efficiently. The man handed me a receipt upon checking it into their system. All good. More convenient location (street corner, no need to go into the mall), but very small space in there (it's in a half basement).

Walkway to the UPS Store at 2000 Penn

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9 years ago

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16 years ago

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10 years ago

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14 years ago

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11 years ago

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11 years ago

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16 years ago

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8 years ago

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12 years ago

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8 years ago

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8 years ago

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10 years ago

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8 years ago

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10 years ago

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14 years ago

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10 years ago

Came in to get something notarized. The notary wasn't there, but they were able to point me to some other notaries in the area

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16 years ago

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9 years ago

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17 years ago

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16 years ago

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12 years ago

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10 years ago

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10 years ago

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15 years ago

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13 years ago

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12 years ago

I have been a very happy customer here for almost 20 years - excellent service and always reliable!!

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10 years ago

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Review Highlights - The UPS Store

Julio said, "NO PROBLEM." On his break, he walked to the hotel a few blocks away, bubble-wrapped my specs, put them in a box, and send them to me.

Mentioned in 2 reviews

Read more highlights

The UPS Store

The UPS Store

(65 reviews)

Columbia Heights

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

The service is good, the store is dirty, dusty and the desk for in store pc use is outdated along…read morewith that chair which looks creepy and filthy. Having an air purifier at the door won't help the mud dried carpet throughout the store, it's filthy, nor the dust canvas printer, printer, glass upper and bottom, walls and sleeves. Why let anyone walk there dogs in without a vest as a support animal. Some are allergic to their pets. Why not put a standup kiosk for PC use, they can be bought for little money from business auctions? All it will take is over night cleaning or whenever your closed for holidays to be open for a seriously needed deep cleaning including light fixtures, glass, POS's, and some new carpet would be an investment into your business and will boost morale for both employees and consumers alike.

The UPS Store

The UPS Store

(57 reviews)

Downtown

I like that out of around 300 packages they only lost one (a product that was a part of the…read morepackage) unlike my previous po box where out of 100 packages at least 3 would go missing hoping I wouldn't notice. What made me give 2 Star is an attitude of one of the male assistants. He on purpose put me down in front the whole line of customers trying to make it seem like I tried not to pay overage fees ($3! ). When I walk to po box from I don't take my bag with wallet in it because one time I was robbed while walking with purse and I have ptsd from it. so I used to put the extra fees on my tab then pay next time when I drove and had my bag with me and noone ever said it was a problem. That day all of a sudden that man said it doesn't work like that. He sounded very annoyed. He said that I couldn't take my packages and everything he said was hinting that I was trying not to pay. I make $200 per hour as an influencer so it would be unlikely. What is likely is that that man was trying to feel more domineering by trying to put down a woman via being in charge of the Ups shop. Everytime he would give me packages he looked displeased for whatever reason but that day was when he let it out. I get a lot of products sent to me by the brands. I work 7 days a week to be successful at what I do. If that employee finds it triggering he might want to work at a career upgrade i nsteaf of belittling female customers.

I paid about $200 to have a package overnighted from this location. The following day, I got a bit…read morenervous when the tracking information still had not updated on UPS' website. Two days after drop off, I called the location and asked what was going on. The store associate had no idea why the system had not updated but admitted that delivery was now late and that I would be entitled to a refund after delivery completed. Finally, late that day, the status updated and the package was delivered (at least one day late). The following day, I called the local location to request the refund due to the late recovery. The store associate told me it would take several weeks to process, and that I should check back in several weeks if a payment was not received. Several weeks later, I emailed the store manager to request an update on the refund. He said all refund requests must be made within 15 days and it was too late and they had no record of my request. So to recap a) I was told to request a refund, b) I requested a refund the very next day *and was told to check back in several weeks* and c) after several weeks, I was told it was too late to get a refund. I like UPS, but do not use this UPS location. It's either poorly run or the staff lie.

The UPS Store - copyshops - Updated May 2026

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