Was such a change from our little UPS at home. Very nice that you can scan your return for Amazon, print out the return sticker and place it in the box. Very handy to do the process yourself. Also on two different occasions to have the knowledgeable staff help to complete the transaction. read more

On a Tuesday I requested to have a box packaged & shipped 2 days priority to North Dakota. I paid $298.00 for 2 day delivery. I was tracking the package and noted that it was stuck in Kentucky State. I typed on the Customer Support line to inquire about the box. They sent me a message on my Gmail account that they would inspect why it was sitting in Kentucky knowing I requested a 2 day delivery. I was also told I would be contacted, which did not happen. Upon sending me another message only stating that facilities are closed for the weekend & so it would be delivered on Monday! I had a deadline to meet & feel I was taken advantage of even after also contacting the local UPS Store of my issue & not receiving a 2 day delivery. No compensation, no call, nothing. I will never recommend this privately owned company again. Not customer oriented! I'll stay with the Post Office. read more

The employees here are always great and super helpful! They're my first stop for all my printing and delivery needs.

Another great experience at the Warrenton UPS store. Thanks Stephanie and Kylee for your great customer service.

Do not use this place. They steal your packages that are confirmed delivered and signed by employees. We have multiple packages of value "missing" even though the UPS driver received signature verification from them. It's under investigation at this time. Will be filling police reports also as well. Due to customer response I'm adding the facts. Ups did deliver the package to this location. It was signed for by one of the employees and this was confirmed. The package remains missing and was not returned. ( why wasn't it, if their claim of unauthorized was true which it wasn't. ) our company was paying for these services. Why don't you fix your problems rathet trying to throw the blame back ? You can see from all the reviews this is an ongoing issue. Why UPS allows thier branding at this location makes no sense. Still proceeding with all I can do to put a stop to this. You were contacted multiple times about many packages. The person that signed for it even admitted he remembered signing for it. It wasn't just this package. It has been multiple packages. So please elaborate on this unauthorized claim of yours. Our company has found an alternative in Astoria to have our items shipped to and will no longer do business at this location. read more

The UPS Store - Tracking info - Shipping Centers Near Me - Warrenton, Oregon

the girls are all nice but the owner is horrible never there and expects her employees to just fend for themselves and then punishes them for doing exactly that. The prices are big city prices for small town living outrageously high. I do not recommend going here you can get better quality out of the post office read more

I've been a box holder at this location for over six years and a UPS box holder at various other locations for 15+ years. The price for this service has increased annually and is now about $260/year for a small mailbox. This location came under new management around October 2022 and, as such, a few hiccups were not unsurprising during the transition. One would expect these to be ironed out as time went on however it seems they have gone from bad to worse. Aside from the utter chaos of unsorted packages and mail strewn throughout the store, I have been advised they have implemented a new policy of not guaranteeing delivery of packages for a day following their receipt. To be clear, if a package has not been checked into their system you cannot pick it up even if you are staring straight at it. Furthermore, if they don't notify me of the receipt of a shipment until the close of business on the day following receipt, I'm looking at a two-day delay before I can pick up. Since I often pay a premium for next-day delivery, I find this policy to be unacceptable. When I reached out to the new owner to express my concerns, surprisingly, instead of discussing actions being taken to resolve the problems, I was basically told I needed to lower my expectations. The owner went on to state they are doing "better" than the previous management had done. Well, I beg to differ. There is no need for the store to offer any further input as your position has been heard loud and clear. And, for what it's worth, I am now communicating with corporate while looking for an alternate solution. read more

One of the fastest and most efficient UPS stores I've been to in a long time even with the line, The guy who I guess was the manager knew what he was doing, and I was in and out in no time. Thank you!! read more

Had a great experience in here walked right in I was helped right away the clerk was friendly and helpful and I got my receipt now was out of there in a Jiffy read more

This is a new review because the arrogant employee I wrote about in my last review no longer works here. These new employees and I'm assuming a new owner now have a customer service that I'm ready to come back to. Thank you for helping this old goat. read more

In general I've found this store to be well staffed and reasonably fast even if there are several people in line. Staff has always been polite and friendly. HOWEVER, 3 stars instead of 4 or more because on my last visit, I didn't have a box for the item so I purchased one from them (not big, something like 14x14x8"), and after it was all boxed up and ready to go he says it's $8 for the box. Seriously? I asked to check and yup that's what it was. Later I looked online and it says boxes are free to UPS account holders. I am, but the guy didn't mention that. Irritating. read more

This is the worst UPS location I have ever had the displeasure of visiting. Even though I had an appointment and showed up 15 minutes early the jerk that was providing the notary service had me stand around and wait for no apparent reason. He then proceeded to find every possible excuse that he could to not do his job, and in the most rude and condescending manor possible. It was obvious they didn't want my business and I will never go back. P.S. I didn't catch the jerks name but he looked like a weasel and an Oompa-Loompa had an offspring. Should be easy to spot. read more

I use this UPs store several times a week. The people working there are almost always very helpful and considerate, although they can be grumpy at times! Their self- serve kiosks save so much time, no need to wait in line. It's also very helpful that they are open on Sunday. read more

My husband and I were in a pinch with needing to ship some things. We landed at this UPS location. This review isn't about the store, it's about the awesome employee who helped us. D.B. Lewis (according to his name tag) helped us and it was such a pleasant experience working with him. I have been talking about our encounter with him all day because it really made an impact. It's rare to encounter genuine, kind people these days...to add to it all, he said our items wouldn't ship until Monday but I just received our confirmation that they left tonight...D.B for the win!!! read more

Took $20 and 8 days to get keys mailed from Astoria to Portland OR, a distance of 98 miles, and 2 hours driving. When opened the box it had ZERO padding (no bubble wrap, peanuts, crushed up paper, etc), so the keys and key fob bouncing around in 4 inch box, with nothing to protect it. While I've contacted the store # 5816 no response in 5 days. read more

Lost a very important package and no one at the store cares . Stay away, not even the owner was interested in helping find it. Not sure if it was stolen or where the problem is but every employee we spoke with was zero percent helpful. read more

I would not give this location even one star, but I didn't have that option. I went to this location in early December and Emilio provided notary services. It took about 10 minutes to complete the transaction. I went back for notary services a couple weeks later. I waited in line for over 45 minutes as I watched customers come up to the front of the line to pick up their packages. None of the employees told them to go to the back of the line. Also, one of the customers did not have her address ready, but was given over 20 minutes to search for the address on her iPad while she held up the line. However, when I finally got to the counter, Emilio told me that he could not notarize my document until there was "no line in the store." He told me I could stand in the corner and wait. Customers were coming into the store about every 30 seconds and after about 30 minutes, I realized that the store would never clear out. I called a place closer to my home and they said that they service their customers on a first-come, first-serve basis. I have no problem waiting my turn but it's hard waiting when you have no idea when you will finally get help. The ease in which Emilio turned me away was very disconcerting and humiliating. It was as if my request for notary services was a major inconvenience. UPS should not offer this service if it is inconvenient to do so. I would have felt better if he had simply said that he couldn't provide the service or asked me to make an appointment. He was incredibly rude and dismissive. I will not be returning to this store, but I doubt they would care if they lose customers! I went to the other shipping store in Gearhart and they were true to their word and very courteous! read more

I love the family that manages this store! The UPS store I used before this could absolutely learn from this one! Efficient, respectful, professional and kind. Excellent customer service, prices are excellent, absolutely recommend! read more

I am a mailbox holder and am very happy with this store. I get my mail and packages at the store and have not had any issues.The staff is helpful, knowledgeable and always willing to help. read more

When I accidentally put a hole in the package I was mailing, the clerk offered to patch it up. He was very helpful and cheerful and I much appreciated his effort. read more

What your package to go missing? You found your place! Sounds like this store has an issue with missing or possibly stolen packages! Not one but two people reporting on here within 4 days of missing packages! Sounds a little fishy. We get no help from the store what so ever. I was told that I would get a call back twice and no one calls. I went to the store twice to see if the package showed up and I was told to go to the UPS hub and see if they had it. Don't you think they can pick up the phone and call them. The entire time this was a me problem and not a them problem. Like I am the one who lost the package. So I could get a replacement item shipped to me I called the store to see if I could get something showing that it was lost/missing and that I did not pick up the package. You guessed it, no help. Police report filed, UPS claim filed. I had to give 1 star as 0 stars is not available. read more

Other than the convenience of their location I wouldn't suggest patronizing this business! A little bit of kindness in their customer service would go a long way if some of the employees actually had some! Wish I would have caught the girls name who's attitude deserved to be slapped right out of her! Their prices are absolutely ridiculous so I wouldn't suggested going in unless you already have a prepaid label. read more

This place is a hit & miss when it comes to service; last time I was there a week or so ago I got the help and service I needed'; today, however I had to give it up completely & walk away before I lost it; the new gal could give a damn about me or anyone else for that matter. Problem is I drive 40 + miles to use them & then I NEVER know if will work or not. So, I think no more ! And I am talking about years of experience with this store read more

'Must be under new management! I arrived with my package packed/taped/labeled (due to prior experience with tape-nazis and strict scissor use protocols) and was surprised to observe friendly/courteous employees offering to pack customers' parcels.... WHAT?! ' read more

The owner was very helpful. I shipped an Amazon purchase to the store and had an issue with the carrier, and he helped remedy the problem so I could get my package. Also, I come in about once a week for Amazon returns and whatnot, and they are always quick, friendly, and helpful. I appreciate you guys! Thanks so much!! read more

My last review was a 1 I believe. Since the rude, awful man isn't waiting on anyone anymore...it is such a better experience! Thanks! Nice people now! read more

On March 11, 2022 I had a marvelous experience at your Warrenton, OR location. Your driver, Taylor, really went above and beyond to fix a problem I was having. My husband was on a work project in New Mexico and needed a critical piece of equipment ASAP. Here it was late on a Friday night. Branden at the counter expertly packaged my items. Taylor had loaded his truck but waited patiently until my transaction was completed before leaving. Taylor was very friendly and reassuring. Thank you for hiring such a great guy. Please make sure the manager is aware of how good these guys do under pressure. read more

This place has always been very good. The customer service has always been top notch. They go above and beyond to make sure the customer is happy. Yes as mentioned in other reviews tape and shipping boxes and envelopes are NOT FREE. But I'm not sure why anyone would assume they are. They're very fair here and I usually am not a fan of going to the UPS store but I never mind coming here. Thanks everyone at this shoe for being kind and friendly. read more

I had a similar experience as many of the other 1 star reviewers had. I find their customer service is lacking in a lot of ways. Condescending tones, very rude for no reason. There was a woman working there, wish I had her name, who was so unfriendly and made me feel very uncomfortable asking questions. I will not ever come here again read more

I don't understand the negative reviews here by people complaining they have to pay their own packing and shipping costs, or they don`t like the price of something. American businesses are free to charge whatever they wish, and customers are free to buy or not buy. I`ve been in this store many times. Sometimes I agree to buy and sometimes not, and they're always nice about it. I don`t post personal attacks on the counter people who are just trying to do their jobs, and I don`t rail at the owners who are just trying to keep providing jobs in the face of recent recessions and the epidemic. SHAME ON YOU SELFISH WHINERS! read more

Today will be my last time at this store. Went in there to drop off an Amazon return - no packaging required. After waiting in a very long line, the older man waiting on me stated that this required packaging. I said it did not and showed him the Amazon direction. He insisted that it does said that They sell boxes and tape there. I just left, I know a scam when I see it. read more

The UPS store in Warrenton Oregon is a #1 business. We needed a secure place to receive mail, including mailed Pharmacy items. This was it, and it's been terrific. But it doesn't stop there. They have notary services also. We used that. Sending a package? Need box or other? Bring it in, they professionally package your items. We used that. The store itself is user friendly. No stairs to climb. Very clean, and products are well displayed. The staff is friendly, knowledgeable, and efficient. read more

Don't go to this Store, Avoid at all cost. These people are the biggest Rip Off I have ever seen. $60.00 to send a package? When you could go to UPS themselves and get it sent for about $25.00. Never again will we use these people. read more

This is probably the worst UPS store in the country. Poor service, bad attitudes, and outrageous prices for packing and shipping. The owner/manager acted like he didn't care if I came back. I went down the street to Staples. I received the best service for half the price. read more

We just moved to the area. We were both impressed with the help and professional services. The notary was SO NICE and helpful. The photocopying was promptly done. Our envelope was promptly sent across the country for us. One stop did it all !! We will return. Thanks again. DB & DB read more

I was referred to the store by Walgreens' photo department, as they were unable to make prints of very old slides. I went skeptically, but found them willing and able to make the prints, with only one day turn around! And, I was absolutely thrilled with the quality--the colors are still brilliant! Thanks to all there! read more

Always have a great and efficient experience at this UPS store. Thank you all for being there for all the shipping needs. You're very much appreciated! read more

Great service and excellent staffing. My only complaint would be the people they have to suffer with about the silliest of things such as needing to pay a dollar for taping up your package since you didnt do it yourself or the whole misguided use of the Heppa law to avoid proving you had been vaccination. I feel sorry for these employees who have to stand up against such aggressive and abusive "customers" read more

Do not recommend. Did find a great place right down the road that could get the job done though, they said the same task was easy, they were happy to help, wouldn't take a tip.... the other place treats requests with true grace and kindness. ups did not. read more

Extremely poor and egregious treatment I received at UPS store 5816 by DeBee the manager in an out of control tirade. Is it UPS policy that the method of conveying policy to it's customers is to rudely and loudly lambast them the moment they walk in the door? More importantly, is it UPS policy that to impart store mask policy, ADA violations are allowed and a customer is grilled about their specific medical conditions? Is it UPS policy that when another customer, obviously embarrassed for the customer being poorly and unprofessionally treated, tries to diffuse the situation and is told loudly by the manager to stay out of it and also treated rudely by the UPS manager? Is it UPS policy to offer a face shield to the customer and, after the customer accepts that offer of a face shield, to instead be offered a cloth rag from under the counter, balled up in the managers hand, that has been who knows where, rudely flung on top of the counter? That in and of itself nullifies any assertion that this had anything to do with safety. Would you put that on your face? If the above is not UPS acceptable customer service procedures, regardless of the policy issue, I would think that UPS corporate would want to follow up and address those salient issues. read more