By far the worst customer service I have ever experienced hands-down. The owner/supervisor, Sergio, was nasty and demeaning. Walla Walla needs to have another UPS store option. I will go to the Tri-Cities before I will return to the store. read more

This is a review of the Owner/Manager, Sergio, rather than every employee at this location (there are some kind, helpful staff members but it is kind of like winning the lottery if they are there). Unfortunately, this is the only UPS store that I am aware of in the town, so options are limited. I had not realized that the store owner has a pattern of unkind, rude, unprofessional, sarcastic, condescending behavior towards the people of Walla Walla (his customers), as I had not read the litany of poor reviews from customers of all walks of life prior to visiting the location. When I requested clarifying information about the UPS delivery schedule to his store, he began to recite that his business is not and has no business with UPS, as though I were criticizing his business (or UPS for that matter); this was a simple request for information so that I did not return to the store on the wrong day/time. The latter part of his statement seems misleading at best because they do in fact take money to ship things via UPS so there is likely some type of business arrangement in place to make this happen, even as a UPS Store Franchise. He referenced Amazon a number of times in regards to this package, which was really confusing at first because the package I came to pick up today was not from Amazon. I then realized that he was lashing out because I had contacted Amazon before surrendering items to this store once previously because he refused to look at Amazon's directions for shipping a particular return, handing it back to me so I called Amazon to have them notate my account so I wouldn't be penalized on the costly item- nothing personal towards him (which was over a month ago -- a bit scary). To make matters worse, if you try to speak to him in a civilized, adult way to provide feedback on the unkind/sarcastic statements and tone of voice, he begins making rationalizations for the behavior and ultimately may or may not offer an apology which seems a far cry from sincere. It is best to bring a person with you when you enter this business so that there is an objective witness and to hopefully lessen the likelihood he will lash out with passive-aggressive or other poor customer service. It is very concerning that the UPS Store franchise does not monitor its franchisees for quality, as locations like this degrade the brand and make customers fear or dread to do business there. It seems like he takes advantage of being the only UPS outlet in town and that is disappointing because local businesses are such a rich part of the fabric of our community. Do yourself a favor and select UPS pickup for returns or consider other carriers if you are shipping something until the issues are addressed. The folks at the town US Postal Service and The Postal Annex store (which offers FedEx and other options) are genuinely kind, so in that way, Walla Walla does have other options and you will receive professionalism and care patronizing those other businesses instead. read more

So went there for the first time, no parking available, so parked next to a parking spot in a large open lot. I entered the store, there was only one other customer, where are the people who belong to the cars? So, I go in and am waited on by a nice older woman and there is a young man working the next counter. No one has a mask on, even though they are required. An older gentlemen comes in, he was on the dial a ride and said I have to move my car as she wanted to enter the parking lot through the lot from the next door business. I said I would be right there, he then said I needed to move my car as I was not in a spot. I told him all the spots were full. The young man working the counter then told me, three times in a row, each louder than the last, if there were no spots it meant they could not "accommodate" me and I should leave. The older woman waiting on me, told me not to worry, I could move my car and she would continue to work on my package. So I moved my car, the dial a ride driver, never moved her bus and I was done well before the older gentleman demanding I move my car. I can't say I have ever been bullied in a UPS store before, or really any store. I'm glad that young man employee felt secure enough to tell me he didn't need my business while not wearing the required mask. Probably never go to this store again. Getting two stars because the woman who waited on me seemed competent, but still wore no mask. Anyway, it sucked! read more

The only reason there is one star here is because I am unable to give zero stars. The owner/boss of this store was very difficult and customer service was very poor. I used them only as an access point location for delivery as my street was under construction. The vender and ups told me my package was ready to pick up. Ups store would not release them to me. I had the vender and ups on the phone for communication. Since the ups store (which has no affiliation with ups) would not give me the package I went home and cancelled my order. The vender cancelled this order, re billed and resent to my home address. Well this order was in 2 parts. The second part again was sent to the ups store. I tried to re-route it while in transit, didnt work. Went to ups store again. Owner was going to release this one, but it looked as if the first package he would not release to me which i already cancelled with the vender was there as well. He would not tell me if that was so. He said he gets no money for this transaction. He accused me of "making a scene" by having ups and the vender on speaker phone the first trip as both the vender and ups said the package was there and ready for pickup but he would not release them. I was confused, did not make a scene as accused of doing by Mr Garcia. I was trying to communicate and ups store put me in the middle. To end this long saga, i am not comfortable using this store. I refused picking up the second shipment as I believe this still had the first package within it which he was to return. Called the vender, cancelled this order as well to the ups store. read more

Good folks, quick, easy to work with. There was a line, but the alert employee said, "Anyone here just doing an Amazon return?" and several of us stepped forward, dropped off the boxes and went out the door. Made everyone's day go faster. read more

Worst customer service EVER !! DO NOT TAKE YOUR BUSINESS HERE gave it five stars so people would see.

DON'T TAKE YOUR BUSINESS HERE!!! Wanted to ship a trumpet in the case. No problem, started the paperwork punched in the ship to zip code and it was $33.00. Cool. Then with the final total was rung up it was $87 something... $50.00 FOR A CARDBOARD BOX AND PACKING PEANUTS. I grabbed the trumpet and said that that was too expensive and started walking. Then the manager becomes flip saying that if I don't pay the $50.00 they won't insure it. Ok, now I'm getting mad. And I inform him that about %40 of what winds up on my doorstep is pretty crushed up due to their shipping. So that wasn't a real selling point. Seeing my agitation he smiles at me and starts to "educate" (talking down to) me on the boxing practices of online stores, and why UPS is better. Still it's $50.00 for a CARDBOARD BOX AND PACKING PEANUTS! And now I'm mad. I say a few well deserved angry words and left. DON'T TAKE YOUR BUSINESS HERE!!! read more