I've used this UPS Store several times, and the staff has always been friendly, helpful, and efficient. The service has consistently been good, and I've never had any issues with the employees. Apple Maps showed the store as being open on Sunday, so I made the trip only to find a sign on the door saying they're closed on Sundays. I went ahead and reported the incorrect hours on Apple Maps, so hopefully it gets updated and saves others a wasted trip. Overall, it's a reliable UPS Store with great customer service. Just be sure to double-check the hours before heading over, especially on Sundays. read more

The UPS Store - Closed on sundays - Shipping Centers Near Me - Summerville, South Carolina

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The Customer Service here is awful. It used to be a good location the young man that is behind the counter is very rude and is no help. The young ladies here are usually very helpful but this young man is new He needs a lesson in Customer Service. read more

Online says it's open on Sunday- I went to drop something off and it's not open on Sunday

The folks here have always been knowledgeable and helpful. If I need to ship something, this is the first place I go to even if it's a bit of a drive for me. Service is great! They will also help you determine shipping options and are very patient. read more

The owner of this store is incredibly rude. I had the audacity to think my free shipping label meant free shipping, she tried to charge me for my free shipping, then ripped it up in front of my face and threw a tantrum in front of my toddler. read more

They will do their job but be careful because they'll nickel and dime you to death at this particular location. I go to the other ones in Summerville, they're just fine and very helpful. Here, if you your package is rough (but sturdy), they'll try to repack you and act like you have to. The kid at the register was going to give me a couple pieces of tape and then decided that he wanted to try and upsell me to a repack. When I said no he then refused to give me tape unless I paid a fee. He said each location is different and that if the gas was less than the fee I should go to the other nearby locations if they will do it. Maybe he was just having a bad day or had been dealing with grumpy customers but that wasn't me so I don't know what this problem was. read more

I recently used their services to ship home some fragile items from a convention I was attending, they came to the venue and collected everything, packaged it all up with care and sent it straight to my home. They even called me to make sure I was ok with my shipping options. You are all truly the best. I cannot thank you all enough for your friendly, professional service! read more

Sad they closed the azalea location but drove out to this one and was very grateful for the excellent service! I didn't catch his name but the younger man, I'd say early 20s was great to work with and made my life easy. Never had a great mailing experience till today! read more

Always customer service oriented! I love the safety and security of have a PO Box as I was a victim of mail theft twice. I had a photo of my dad made into a canvas at this location which the whole family liked. Also, my job deals with a lot of documents that need notarized. I refer people to their notary all the time as have a great price and even greater customer service. read more

I frequent this location because it's convenient but I usually come before work because they open at 7:30am. Several times I am here at 7:30 or before and the lights are all off and the gate is closed. This doesn't make for a good customer service experience when you don't open as advertised! read more

I have used this location several times over the past few years. I never had an issue, professional and friendly even when there is a line of people. read more

I have stopped here a few times for shipping services. Each time I was greeted promptly & the staff was very friendly. I was in & out in just a couple of minutes. Not only is this location super convenient, they are quick & efficient. No complaints from me! read more

The website said that the ups store was open until 3:00. We got there at 12:00 and the sign said closed. A clerk named Laurie was inside running the sweeper. She saw us and opened the door and asked if it was just a drop off! It was so she took my package! That was going above and beyond! Thank you!! read more

Today, Amanda at your UPS store at 1605 central Ave. In Summerville, SC went above and beyond her duties at the UPS counter and took her time in helping me tremendously with an Amazon return. This store and it's employees are very competent and helpful read more

This is usually my go to location for shipping. However, I recently overnighted a package to another location that was only 90miles away. The clerk did tell me that the overnight arrival was an "estimate." But, when my packaged was delivered 4 days late, I returned to the store and asked for a refund. I was told by another clerk that they don't "guarantee" any shipping since covid and that they would not be giving a refund. I explained to him that I understand that, but that they should tell people that up front instead of just saying it's an "estimated" time. I expect this from the post office, not UPS. read more

If I didn't have tons of experience with UPS Stores, this place would most likely not get 4-stars out of me; but, I do have tons of experience with UPS. And, this UPS Store is one of the best I've been to. Their shipping costs are way too high (it's a UPS store after all); but, the employees are helpful - courteous even, and they take the extra time to ask me about my needs If one has to go to a UPS Store and one lives in or around Summerville, one would be smart to choose this UPS Store. read more

Sending back to amazon pre paid small box of vitamins needed 1 piece of tape women running store acted like she was doing me a favor and charged me 1.50 for a 4 inch piece of tape. Won't be going here again that must be why half the shopping center is empty. Piss poor customer service. As you can tell by the owner's response customer service is not high on their list she's right I could've bought tape right there from her I didn't have to get in my car drive back home by tape tape the box and bring it back to our shop and sugar is empty and dirty and I know one thing I will not go back there ever again specially because of the way I was treated then and the response that I got back read more

Needed to print a label... one page. Also asked about USPS priority mail envelope as they have a sign saying they are a provider. They wanted $2.87 for one page, would not let me have an envelope and then don't take credit cards under $5 (I guess they don't make a profit at $3 for a page in black and white). I'll just continue to use staples! read more

I went in today to do an Amazon Return. I dealt with a lady named Lori. I had all my shipping information and just needed my box closed and taped . She told me that my label was to small, I've used a label the same size before and it was not an issue. I then called my sister as it was her return and she needed to do the instructions Lori told her to do. When my sister found out that she did not have the "send to a friend option" she simply said there is not a button to send it directly to an email, and when Mrs.Lori heard that she stated "well there is but okay" . Some options are different on other phones and other apps. Then shortly after I dealt with a much more understanding girl ,couldn't get her name, and she told us just to send the screenshot to the email we were given the label and was able to ship it off. But bad customer service from the start and just caught me off guard , especially since she was listening to my phone call. read more

This UPS location is one of the best in the Summerville/Knightsville area. I can usually get in and out of this location in 2-3 minutes which is amazing when I compare it to other UPS stores. Because this location is in a shopping complex there is lots of parking which is also helpful. They always have supplies on hand and their card selection is very good. I have used their services to send items via USPS but I find it expensive. Even buying USPS stamps incurs a surcharge. Next time when I need stamps I'll just buy them from the nearby Walgreens or CVS at cost price. (I usually use this location to ship items back to business with the pre-stamped labels.) Be warned that if you wish to use your credit card you must spend at least $5. This location also offer notary services for $5 a page. I was going to use that service until I found out that my local bank (BofA) offered the service free to customers. read more

The UPS Store - Shipping Centers Near Me - Summerville, South Carolina

This is an excellent UPS store. Employees are very helpful & offer good suggestions. Everyone is very attentive. Store is very clean. read more

Thank you to Lori and her team at UPS! My business cards turned out fantastic. Lori was very responsive and helpful throughout the design process, and the business cards arrived very quickly after ordering. I would highly recommend their services. Thank you again! read more

Excellent, efficient service no matter when I go and no matter who is working. Very well-run business. Maybe the Burger King down the street could use the management team from this place as consultants. read more

This is a great store, and I have received great service here for years! The employees are always friendly and efficient. The owner seems to really care about the business. I have come in to ship a lot of packages, and have also had things notarized last minute - they come through every time. Plus there is hardly ever a wait - super fast! read more

I needed to get some medication shipped to Greenville by the next day. I showed up at the store at 4:45 pm. Lori was awesome! She helped me "build" a cooler out of styrofoam and kept everything cold until it needed to be put on the truck. It arrived the next morning in perfect shape. read more

We will not utilize this UPS Store again. Every experience leaves us with distrust. They made negative remarks regarding "fragile" stickers and clearly told us that they won't be honored. We were returning a fragile item that was obviously shipped to us with care. Beware. The postal service at Ace Hardware is far better and friendlier. read more

If you absolutely need the convenience of this store... use it, but be prepared to be nickeled and dimed. The have an up charge to use the USPO options and from my experience using the UPS services are much more expensive. They charge you $5.00 for a piece of tape and a similar charge for any other option such as putting peanut stuffing in the box. You pay significantly more here than you would at the USPO..... and they have about the same level of friendliness and professionalism. I suggest taking the extra few minutes to use the Post Office and skip the surly GM and likely owner who can be condescending and rude. read more

I attempted to do business at this location on Central Avenue about a month ago, but the girl behind the counter had a friend in the store she was more interested in conversing with, rather than assisting me. I waited a long time to be acknowledged, then when I was, she rushed through everything and made me feel unwelcome. It was extremely unprofessional. Your customers should be your upmost priority during business hours. I had planed on opening a P.O. Box for my business, getting some advertisements designed and made to mail out, and business cards. I will gladly make the longer drive elsewhere for better service. From the looks of these reviews, it appears I made the right choice. But a word of advice from one business owner to another, be observant of your employees and how they treat customers in front of, and outside your presence. Lastly not allowing them to have friends hang about distracting them during business hours. read more