Be careful. They overcharge for regular postage. The store is messy and they argue with customers

Over-priced. Fax here is $2.99/page. UPS Store down Hayden Road it's $1.80/page. Clerk quoted over $30.00 to send a box. Same box at the other UPS Store was $13.89. Drive the extra 2 miles to go to another UPS Store. Don't support these over-priced services. read more

UPS made a mistake and delivered my package to ups instead of my house. I arrived and the woman tried to charge me $5 extra for their mistake. She was rude and condescending as if it was my fault. She finally goes "fine take it" without verifying my ID or last name or anything. Don't waste your time at this store, I will never be back. Bad customer service is not a good look UPS. read more

They did credit my charges for the failed overnight delivery that took 5 days. Lexi is excellent and was able to find the package and get it delivered. read more

Employees were super friendly and helpful! I needed help printing a label via email to drop off a return. I was in and out in no time!

Extremely unhappy with my experience. Dropped a package off a week ago and it's lost, tracking shows it is still in store, while the staff lies and says they've already shipped it. The staff has been rude and unhelpful. They just say I'm confused and brought it to a different location, while my receipt has their address and phone number on it. And good luck speaking to a manager, I was informed it would be another 6 days before one is back in store, so you're stuck talking to these rude associates with no clue how to help. If you care about your package getting there, don't bring it here. These clowns are clueless. read more

$16.20 for a 20x20x20 box. This is insanity. Always a huge line at this location as well. Go to Staples on Osborn for your UPS needs. They price match as well. read more

I walked into this store to return some glasses to Zenni and had a shipping label from USPS. No problem. The owner was so nice and took care of everything for me. What great customer service. Thank you for your kindness. read more

I tried to return an Amazon package and had to go three times. The owner /manager(?) said they do not have WIFI when they have 2 WIFI routers, for the store and for the Guest! I brought that to his attention and he became very argumentative. saying their WIFI did not work - obviously a lie. If it was not working it would not be broadcasting as available. Then I scanned the QR code for Customer Service complaints on the billboard and he was not happy about that either. Lots of UPS options, pick another! read more

This is my go to UPS store to drop off Amazon return packages. I tried a couple other locations but I found this one to be the best. Friendly, clean store, and efficient! Thank you and I will be calling to see about your PO Boxes if you have them. read more

Very good service here and I am impressed at how efficiently run this business is. There were 2 employees running the counter the day I was there and they got people, including me, taken care of in a good timely manner. Also they were very helpful and really friendly. Always smiling and congenial. read more

Drive to UPS store on Chaparral, or out of your way like I do to avoid this UPS store. In the last decade, the times it was "easier" to go there: they open late, the staff is unhelpful, there is always a line, and last time I went I was told I need to repackage an Amazon item that didn't need to be packaged - oh but he offered to sell me something to put it in (that's happened twice). read more

I've been coming to this UPS Store for almost 6 years now! They are always very friendly and helpful. Thank you for years of great service! Whether you're looking for a UPS Box, copies, or shipping something, I highly recommend this location! read more

Just visited this location to drop off some Amazon returns and the two young guys behind the counter could not even help keep the front door open while I was struggling to get my newborn in a car seat and some packages inside. They just stood there and watched me struggle for several minutes. There was only one other person inside so they were not even busy. A nice older man walking by offered to hold the door open while I managed to get everything inside. While inside no help offered by these two associates and their attitude was like they did not want to be there at all. I didn't expect them to carry my packages but just opening the door would have been nice instead of the blank staring while I clearly had trouble. I'm used to friendly and respectful service by UPS and this was far from that. read more

Very helpful and easy transaction and super convenient location near my home. Thank you.

Very disappointed. Dropped off large package for custom ship. They lost my contact info, ordered wrong size package, took 10 days to realize failures, and still could not get it wright. I wouldn't take anything of value here for any custom services. read more

This is BY FAR the best, most efficient, and most friendly UPS location in the Valley. Every time I come in to drop off packages, no matter how big or how small, the customer service and efficiency are off the charts. Specifically, the owner Joe and his family are so conscientious about giving customers the best deal and fair price. No matter how big or small the task, the wonderful staff here are always eager to help out customers. I can't count the number of times that my Amazon returns have felt overwhelming to manage, but the staff at the UPS Store make it a treat to drop off packages. They are warm, kind, friendly people and if you have anything to ship or any business needs, look no further than this location. Thank you Joe for everything you all do! read more

Came for notary the third time for legal docs that company said were wrong from fedex. They did they for 1/2 price and helped me mail. Relieves stress. read more

Incredible staff and service! Everyone is always so friendly, kind, and patient (especially with my loads of amazon returns lol) and I always enjoy going. Joe, Columbia, Victoria, Markevis -- thank you for the smiles and superb service! You guys rock read more

I highly recommend The UPS Store at Hayden and Indian Bend. Owned and operated by Joe DeMarco and his wife, for 20+ years, they and their staff are friendly, professional and helpful. I recently sent a full set of china, 12 place settings, to Chicago. Joe said he'd pack it as if it were his own and it arrived in perfect condition! I'll use them for all my shipping needs. read more

While vacationing in Scottsdale, I needed to send a fragile pottery item back home rather than risk breaking it on the plane. For a very reasonable fee (including insurance), the guys at this UPS store carefully wrapped the item in miles of bubble wrap, placed it in a box, and sent it on its way. The item arrived back home in perfect condition a few days after we returned from vacation. Great job! read more

This store is so extremely helpful! Everyone that works there is always so friendly and nice. The lines are never too long and the team is very efficient. If I need to send something out and forget to tape it, they are happy to do it for me! I'll never go anywhere else when mailing something out! read more

Love how close this is to me! I send items at least once or twice a week and every time the customer service has been amazing. The girls and joe are so friendly and helpful. I don't have a printer so I am always emailing them my labels, so convenient for me! It's incredibly rare to find a ups store that treats you as a customer vs a burden, in my opinion. Their hours are convenient as well! So basically they're stuck with me lol read more

Above and Beyond! I have done business with this UPS Store for 5 years and they have constantly exceeded my expectations. Joe, Dave and Columbia deliver exceptional service, are friendly, professional and willing to go the extra mile. From the smallest,fragile, treasure to the largest oddly shaped object...they will handle, pack, insure and ship it with care. The team at this store are excellent in providing solutions for special shipping issues. Their custom packing service is stellar and in the rare event there is damage to an item, they handle the claims process professionally and efficiently. They are a pleasure to do business with and a model of Best Business Practices. read more

Amazing customer service. The owner is actively involved and takes his job and his customers seriously. I will only use this location due to his positive attitude and helpful mindset. read more

It's hard to count on shipping excellence during the holiday season, so much can go wrong. I sent an expensive item to my daughter in OKC. Joe DeMarco double boxed, label both, and carefully took care as if the item was his. Then it didn't arrive. He followed up with tracing and called to ensure me that he was personally watching over it. Bingo! It arrived the following day. I am immensely grateful to his excellent care and perfect customer service. All praise to Joe and store #2650. Cheers and applause. read more

I had a bulky desktop computer that needed to be mailed and I had no boxes. I had heard they have over the top customer service so I went to their store. They told me they would take care of it, and I felt confident that they would do it right, so I gave them my business. I was very impressed with the photos they had put on canvas displayed in their store (you should see them!), some with beautiful special effects. We had two photos that were taken by a Vatican photographer, so they were the only copies we had of us with St. Pope John Paul II. They did some touch ups to make the image better than the photo, and worked with me to select the right background color that framed it. We are very happy with the results! What special gifts they are that we gave to our families. So if you need help packing something to ship, or have a precious photo you'd like to see on canvas, you can trust them to take care of your items, and do a great job. read more

This place is an excellent example of what customer service should be. I took my friend in there with me who was shipping some items back to Puerto Rico to her family. Her English isn't the greatest and the clerk (I believe his name was joe) was so patient and helpful with getting all of the information needed (which was an itemized list of all the items) and when he had to step aside to help another customer the woman that took over was equally as nice and patient. It's wonderful when you go somewhere and get to deal other excellent customer service reps and people who excel at their job. This place is definitely one of those places! read more

Came here after being treated horribly at the post office. Not only was the service better, the guy who helped me was very friendly and helpful. I was in and out of there quickly and couldn't be happier with the service. I wish I would of caught he guy's name, but he had dark hair and was kinda slim. Great service. Should of listened to my grandma when she said she always goes there of the post office because this UPS store is good and reliable. Will be shipping packages from here from now on. read more

Joe DeMarco and his staff at The UPS Store have always taken care of my business needs, and now they do my shipping! I had to ship my daughter's magnets for her wedding announcements; the box arrived on time, in good condition. I also had to ship my son's X-Box to his station in the Marine Corps, and the contents arrived in mint condition. Kudos to Joe and his staff! Always ready to help, pleasant and knowledgeable! read more

Great service. Packed my goods and arrived on time on perfect condition. Very happy with Joe Demarco and the UPS Store

Went for a quick copy, 16 cents! Friendly service, they did it for me right on the spot. Good place to do some simple business.

My firm has been doing business with Joe and his team for years now and they have never let us down. Every time we needed something quickly, Joe has always stepped up and shown excellent service and always gets the job done by the time we need it. They put their customers first and do a great job. read more

Joseph C. DeMarco (Owner) and Staff are the most professional, kind, friendly and happy group of employees I have ever encountered at a UPS store! They go above and beyond to assist with inquiries, etc. Whenever I find myself in need of sending packages- I go to Joseph's UPS store. I have discontinued patroniazing the other two stations or businesses in past as I am now a loyal Joseph C. DeMarco-UPS-store-customer because of the aforementioned. I constantly thank my husband for guiding me to this store. You will not be disappointed as they sincerely have you feeling as an appreciated customer/client versus an inconvenience. Keep up the fabulous work, Joseph! read more

Joe and his team are awesome! I went to them for some printing needs and they were less expensive and were prompt in getting my work done! read more

Terrible experience with this outlet. We were in this outlet a week ago to ship a used dress to my daughter in Canada. Value listed at $25. We were told the price was $53 to get it there by the following week, in time for a dance she was headed to with her boyfriend. We actually called my daughter from the UPS store in front of the UPS rep, and discussed whether or not it was worth paying to ship the dress. The UPS rep was very clear that shipping the dress was only of value to us if it was there within the week. He never once mentioned the word "customs" or that there could potentially be a delay. We decided to ship the dress, as she was traveling to visit her boyfriend and wasn't likely to have time to purchase a new dress and make any alterations needed. A week later, this dress is still in the U.S. UPS tracking shows that it didn't leave Phoenix until yesterday (a week after we dropped it off). Clearly my daughter has had to make other arrangements now so we don't need the dress delivered anymore. My wife had been in touch with Colombia, Joe's wife (the owner apparently), and she advised that we would get a refund as long as the dress wasn't delivered on time. Colombia and one of her employees reiterated that we'd get a refund if the dress wasn't delivered on time. So my wife called today (8 days after we dropped the dress off) to finalize the refund. We will now have to get the dress re-routed to CT as we don't live in Phoenix. Apparently the dress is in customs but that is somewhat irrelevant given: 1. We'd been told it would be there by this Friday - and no mention of potential delays. Clearly, if there was any mention of a potential delay we wouldn't have shipped it. Timing was tight as it was. 2. Colombia and another employee had already told my wife that we would be refunded as long as the dress wasn't delivered by Thursday this week. It hasn't - it's now gone as far as Illinois. A long way from Saskatchewan! So now Joe, the owner ("with over 20 years of experience" - according to him), calls us and says there will be no refund. This isn't our problem. He refers to this being outside of their control, "not unlike a thunderstorm". Joe - this isn't a weather issue. This is a training issue. Your employees shouldn't be advising a time sensitive package will be there if there is a reasonable possibility that it won't be. We wouldn't have shipped it, you wouldn't have taken our money. All we're asking for is what we were promised by your wife and co-owner: appropriate customer service and a refund. I appreciate your offer to call your regional manager, but have low expectations given the attitude you gave on the phone. Hanging up on a customer is not professional or indicative of someone with 20 years of customer service. I will follow up with all of the appropriate levels on this incident. It's not about the money, but clearly it is for you. read more

I wanted to give credit to this store for spending a good 30 to 40 minutes helping me reduce the size of box for a UPS ground shipment. Anyone who has shipped packages more than 70 linear inches probably knows that shaving just a few inches off could save $100. Now, this was going above and beyond to cut and shape a box to fit and keep the costs reasonable. All employees are always in good spirits and willing to do whatever is requested in the name of customer service. I believe this demonstrates good management and leadership. Small business ownership is difficult and typically one bad review can override a hundred good reviews. Please use logic and critical thinking when judging service. read more

Been in to UPS at the corner of Hayden and Indian bend store a couple of times and the staff is always super helpful and kind. You can tell that they always go out of their way to make your visit fast and convenient. I would recommend this store out of all the ones I've been to. They treat all of their customers with care. You will not be disappointed! read more

They are always so helpful at this store! I would highly recommend all of their services. I have used them for shipping, packing and printing. I also noticed that they do printing on stretched canvas which I am really excited to try! Two big thumbs up!! read more

I have been using this particular UPS store for a year now and have received nothing but quality service. The people are extremely helpful, very professional and make it a point to go out of their way to accommodate you all of the time. The service is excellent and consistent. I am an ebay seller and send all of my items out through this store and have had high end items professionally packed by Dave Many of my ebay buyers have given me feedback on the quality of the packing of the items and the care in which their package arrived to them. Thank you Dave, Joe and Columbia for the outstanding customer service you provide to everyone! read more