I use this store frequently for Amazon returns. The staff is helpful and the new Amazon return system is easy and efficient.

I came by here to drop off an Amazon return. It was around 5pm on a weekday and it was slow. There were a few printers available for use as well as good quality office supplies for purchase. They also had gift wrapping supplies and bags for a decent price. The people working were nice and helped get me in and out quickly. I would definitely come back here if I was in the area. read more

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This used to be one of the best stores. I never went anywhere else specifically because the service I received here. NOW, it is terrible. Very lazy people in customer service and rude. I was very disappointed my last time I stepped foot in here. One girl specifically with short hair is extremely unhelpful and you can tell she doesn't want to be there. Such a disappoint. I loved coming here and constantly use it on a daily to weekly basis. Not anymore. read more

Horrible customer service. Whoever the guy was working there, tall middle aged larger male was literally useless. Refused to help with Amazon returns as he sat there doing nothing. When he asked, he Claimed he couldn't do it and that I had to use the machine. Meanwhile I do Amazon returns every other day & they are always happy to help at other locations. He refused to help the poor lady in front of me who couldn't figure out how to use the machine & said he didn't know the answers to her questions... find another ups store if you don't wanna deal with rude / lazy employees. read more

I've said it before and will always support this UPS store. They have always been friendly, supportive and get the job done in sending packages out. Many of my packages needed to be packed up and all of this is always done in a timely manner and cost effective. Thank you read more

I would not recommend this location based on my experience. After shipment, the package weight was adjusted and I was charged additional fees that did not match the original receipt weight. I retained photographs of the package and documentation of the original shipment details for reference. I encourage others to carefully review their receipts and any post-shipment billing adjustments. read more

Worst UPS store I've ever been to. I went to drop off a package and already had the label on there and asked if I could just have a piece of tape to tape the box shut. He told me that would be $1.09. $1.09 for one piece of tape?!?! Are you kidding me?!? I had to go back out to the car to get my purse to pay for a piece of tape. Absolutely ridiculous.. I will not go back to this location- terrible service. read more

Always superior service - helpful, knowledgeable and professional. I've been going here for years.

We brought in computer equipment that my husband needed to return to his previous place of employment. The information needed to complete the return is in his cellphone. The two clerks at the store insisted that additional information was needed. They refused to complete the transaction. They were extremely rude and uncaring. We went the UPS Store on Frank Lloyd Wright and Via Linda. They helped bring equipment into the store and processed the return in 5 minutes. read more

Went into the store to print a document and experienced the most hostile employees I've ever encountered. would not recommend this store

I am in complete shock at how rudely a UPS employee at this store named Katherine just treated me. I walked in the door to complete some Amazon returns at 6:28, and they close at 6:30. She flatly says, "We're closed." I say, "I thought you close at 6:30?" She says, "Yeah." I say, "It's 6:29." She rolls her eyes with no verbal response. So I say ".........so can I complete these returns?" She huffs and says, "Yeah." Then she proceeds to huff and puff and mutter to her co-worker as I pull up each QR code on my phone. A couple times it wouldn't scan so I offered to turn up the brightness, and she just wouldn't even speak to me. Finally I just turned it up, and it of course fixed the problem right away. This employee threw a full-on tantrum for having to stay at work for an extra 4 minutes. I've never felt so uncomfortable in my life as a patron of a business. We've all been there when a customer walks in at the last minute and you're ready to go home after a long day, but Katherine failed to show even slightest amount of patience or customer service skills. read more

I use this UPS store quite often, Ivan is usually the employee who helps me. I am always greeted with a big hello, with an even bigger smile. My elderly parents use this location as well, and Ivan goes above and beyond to help them with whatever shipping assistance they need. I highly recommend this location! read more

Excellent service! I make daily drop offs at this location and I haven't been to a UPS store that is as quick and efficient as this one. Always greeted with a smile. read more

They rejected my Amazon return because of not enough tape. Then they wanted to charge me $1.00 to tape box. No thanks. Will never use this store again. Don't they get paid by Amazon to handle returns? read more

I called ahead of time to see if they had a notary and if so, what time they stay till. I was told 5:30 pm. I arrived at the store at 4:07 PM and said hi I was told you have a notary on duty. There was three people in there and one gentleman said no we don't. Then said, I'm leaving now and I'll be back tomorrow. It literally takes five minutes to notarize something. I stay late at the hospital as a nurse all the time for people to give that extra five minutes of care (more in most cases) and he couldn't wait around five minutes. No wonder the store only has three stars versus some of the others. Bad customer service. read more

I ordered near 200 copies for printing and, not only were they not ready when the website said they would be, the store never printed them at all. On top of this, when I went in to pick them up at the promised time, one of the associates was very rude. I do feel it's important to mention that one of them was kind as well but still couldn't help with my problem of not getting the copies. I emailed the store the files again but they were still never printed. I called the main customer service line for UPS online to get a refund but they dropped my call twice while I was on hold. Then I emailed them and they never responded. So now I am out almost 200 copies and over $100 and I had to find another place to print my papers for my event last weekend. Will never print through UPS again and would never recommend. read more

I'm having a hard time believing the bad reviews and truly think they have either been planted or the customers had unrealistic expectations for this store. I have never been to a UPS store where I didn't have to wait, that is just how it is, they are busy. Also, tape is not free. Come to the store with your own supplies and maybe you won't have any reason to complain. Ivan, the employee who helped me, was so helpful, nice, polite and quick. I would give him extra stars for customer service if I could. read more

They had my missing Medicine from CVS since May 8th it is May 20 Amazon said my package was delivered but no ticket for it. I asked IVAN to please look for it , then he found it Need I say anymore. read more

WOW. I went to do some Amazon returns, and never have I had any issues until I went to this UPS store. I politely asked him to please not cover the Amazon label of the item being returned with the label he affixed. Josh kept socializing and ignoring me, and despite me being ready with a return code to be scanned, he scanned when he was done socializing. He then again puts the printer label on top of the Amazon item label, and I removed it and asked him to please not cover the label, again. He said his boss said he doesn't have to listen to me and he can do whatever the fuck he wants. Excuse me?! Wow. Never had I ever had anyone speak with me so unprofessionally and rude! No need for vulgar language, I was respectful. Despite me having to ask him the same thing several times. read more

I've used this UPS store for many years, and mostly Ivan has helped me with my business needs. This store and its employees are AMAZING, especially Ivan that has been there for many years. He always goes above and beyond to help people. Ivan is a very service-oriented professional, and all the packages I've mailed are accurate. I never had any issues. The store offers many essential services such as printing services, notary services, send/receive faxes, etc. I will continue to go there. Ivan is always there to help with every request. Ivan, thank you so very much for always helping us and also for your great attitude and the evident pride you take in helping people no matter what!!! read more

I stopped by this UPS store to return a package using a postage paid return label. I left the package open as I normally do in order to ensure the shipper that my package contains legal contents. They insisted on charging $1.00 as a "prep fee" for taping the box and label. I have never experienced this at any other UPS store. I drove up the street to another UPS store at Scottsdale and Pinnacle Peak. They closed up the box for shipping without any issues. I'd avoid this particular UPS store. One dollar isn't much in the overall picture, but it's ridiculous to charge for a minute of time and a piece of packing tape! read more

Went in just to buy stamps. They charge $1 per stamp or $20 for a book of 20. The current price at the post office is 73 cents. I understand needing to make a profit and marking things up, but not for stamps. Seems cheesy. Other stores I've been to charge face value for stamps. Makes me wonder what else they are overcharging for. I won't be back to find out. read more

I've been a customer of this store for 4 years and it has been amazing! The staff are friendly, helpful and patient. The store is always clean and organized. The Amazon returns are easy and they keep my packages secure even when I'm out of town. Ivan is awesome and provides the best customer service! read more

This is the WORST UPS store. Just save yourself a headache and go somewhere else. They can't even do a simple Amazon return. They charge $2 Per print for a label too. What kind of BS price is that. The employees are like half dead, inefficient and rude read more

This is the worst UPS store. Associates are always rude and not helpful. There is no customer service whatsoever. Not to mention they overcharge compared to other locations. read more

I have been going to this UPS store for years. All the employees have been kind and helpful. I want to especially point out how Katherine has always been so patient when I have multiple returns. Ivan is always kind and helpful as well. I will go out of my way just to go to this UPS store. They have the best customer service read more

I have used this store for a long time, despite the fact that they are overpriced and have long wait times. Today I brought in an item with a ups tracking receipt. I thought they closed at 7, but they closed at 630. When I arrived, the door was still unlocked and I walked in while other customers were leaving. I was told to leave because they were closed. I have worked retail and it is all about the customer. They obviously don't care at all. They treated me rudely and i will never come back. read more

go somewhere else i have did amazon returns here only to not have my returns from carrier. they can not trace your packages and your out of money nobody cares ! horrible location very unprofessional. read more

Stopped into my regular UPS store today. Mailed out my package and was taken care of by the friendly professional staff. The store is always clean and hand sanitizer on the counter is within easy reach for customers. During this trying time it's good to see that the owner and employees care about my well being in their store. Keep up the great work. This is the only UPS store I go to for all my mailing needs. I still rate this store with a 5+ rate. Thank you for the hand sanitizer. read more

Very rude customer service (must have been the boss): makes every effort to not understand my request and then accuses me of having an attitude just for trying to explain my request ! I am the sure the $10.00 fees for a notary job is not enough important for this busy gentleman! read more

I had the pleasure of being helped by Valerie, she went above and beyond to assist me in my shipping needs. Customer service is 10000/10. I highly recommend doing business with this store. I will be back soon. read more

Usually come here if I need papers printed or faxed. Employees are quick to help and very professional. That's why I usually come back .

I have been doing business with this Scottsdale & Shea located UPS Store for almost 10 years and have always had a positive experience. From shipping packages of all sizes to dropping off the inevitable Amazon return, the staff has always been efficient, knowledgeable, friendly and always able to provide cost saving options if necessary. I would like to recognize one particular long-time staff member, Ivan, who consistently provides an exemplary level of customer service which in today's world seems to be a rarity. Consider this an unequivocal all-star recommendation. read more

This particular UPS Store location at 10632 N. Scottsdale Road is conveniently located at Scottsdale Road/Shea Blvd. Carrying packages just a few feet to the door is a breeze. I'm always met with a kind "May I help you, a smile and/or with we'll be right with you." I conveniently drop of Amazon returns (if Amazon states "no box, no label needed free of charge), and I'm asked if I'd like a receipt (some UPS locations don't offer this courtesy). Another great service provided is a small fee for packages I didn't have time to package, as required from a company by me for a return. I appreciate the GREAT service here and commend the courteous, professional staff! I've been to many UPS locations and believe this one is the best. read more

Business neighbors!! Love the fact this location is in walking distance from my work. Thanks to Tim and Marcelo; my immediate problem was resolved in a snap. Outstanding customer service FIVE+ STARS!!!!!! read more

I've always had a great experience coming here whether it's for shipping or key cutting needs, yes, you read that correctly, I get keys made here as well. There are always 2 employees working at the counter whenever I come here which is nice because it keeps the line moving and by line I mean the three customers in there, including myself. But hey, at the post office there might be three employees present, but only one at a register despite a line of 3-8 people so bravo UPS Store, I like your style of getting the customers in and out in a timely manner. To boot, the employees here are friendly, professional, and informative. I've brought items I have needed packaged and shipped and just hand it over for guidance and I'm always given options depending on how much I want to spend or how fast I need it to reach the destination. The employees are also really good at spotting packages that just need to be dropped off and will have you walk to the front of the "line" to do so - again, not to waste anyone's time. Despite it saying the UPS Store out front, I will come here to simply get my keys made. Why? Well, of the 7 or so keys that I have had made here there success rate is at 100% which is a number that I cannot give to the two other hardware stores that I've tried for my key cutting needs - there is nothing worse than testing the new key and it not working, ugh. A plain ol' key will cost $1.99 and there is a (small) selection of the decorated ones. This location also offers post office boxes, office supplies, and printing services. I'm a fan. read more

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Wow, I used to live in the area 3 years ago and this was my go to for every shipment I needed, and was awesome, accommodating, and made every effort to get my last min things out. Well, I was just in area today, went in to find new employees and a grossly opposite standard of service, poor employee attitude, and attempts to screw me it seemed instead of try to be helpful or accommodating. Im sincerely blown away at how horrible my experience was, the man behind counter who (didn't) helped me obviously hates his job and other ppl and shouldn't be working anywhere that deals with ppl. Totally unacceptable and absolutely will never go back, in fact wish I could rewind time and not have gone in at all; it left me with such bad taste in my mouth that I now am in a bad mood. Totally stopping everything in my day to write a meaty description in hopes others can avoid this business until the owner of this location opens his eyes to the nasty vibe going on in there. Respect yourselves by going somewhere else next time you need shipping service. read more

I walked back into my favorite UPS store today and was quite happy to see that the masks have been removed and I was greeted by happy, smiling workers. Thank you Dino and Tim for acting quickly and doing the right thing! 5 stars to this establishment from a LONG Time customer! read more

Worse customer service. Management needs to train their employees better. Only one employee knows how to work everything and they're not always there. read more

I have been to this store in several occasions and have been met with nothing but friendly assistance . Not sure why others had problems as I NEVER EVER have . The owners are very nice and easy to communicate with . I visit this area often and when I need UPS service I would never think of using another location as this one has always been great with me . When in need of assistance for any type of mail or UPS delivery service come and visit this location you wil be more than satisfied . Anyone leaving bad reviews has their own personal problems . I have only been met with beyond stellar service read more