Notary service was as expected Convenient location Friendly service Would recommend read more

I'm surprised by the middle star rating. Everything I've done at this store was top notch, problem free, with courteous and helpful staff.

A money grab store. They'll charge you for everything they can and try to rush you for it. Highly recommend going to any store but this one.

Came in at 3:50 along with another customer, both of us disappointed this store can't even honor their own hours. Store was closed during open hours. read more

The UPS Store - Store hours FALSE - Shipping Centers Near Me - Santa Monica, California

Aldo at this UPS location is the DaVinci of packing!!! He successfully packed an acoustic bass guitar (with no case) and a 27 inch iMac (no original box) such that they gracefully survived the belly of two airplanes from California to Central America. I can not give enough stars! If you need anything delicate to move long distances, Aldo is your man! read more

I won't go anywhere else with my high value packages. I run a business which necessitates security and reliability in shipping and will not trust anyone else. I once made a really big mistake and they helped me resolve it in a professional manner. I now use their facilities to receive packages for my business and will continue for the foreseeable future. read more

The ups store further down Wilshire had a long line so I decided to go to this one. It was great timing because there was only one other customer. I already had m,y shipping label printed out so everything was a breeze. Nice service. They have metered street parking all around but lots of spots taken in the afternoon. Had to go around the block a couple times. read more

The UPS Store - UPS on Wilshire - Shipping Centers Near Me - Santa Monica, California

Guys, could you please put in one of those automated machines where you can scan your pre-printed labels and get a receipt instead of having to wait for 20 minutes for 14 people doing their Amazon returns? read more

Great employee, but a rude, inappropriate owner. Upselling is normal but the aggression displayed when unneeded services are turned down is not. Too many choices for shipping to have to use this UPS location again. Terrible! read more

I run an eBay Store so I ship all the time and this is the closest UPS Store to me. I've had nothing but pleasant interactions with all the employees across 100+ visits, but I had the displeasure of meeting the owner on my last (and final) visit. I was returning a defective TV to Amazon. Their instructions plainly stated that no label was needed and that the UPS Store would repackage for me. I repackaged the TV but didn't tape it. The owner tried to charge me $2 for tape. I showed him the Amazon instructions and he proceeded to argue with me about the definition of repackagung - they would box it (which I already did), but I needed to pay for supplies. I told him to f**k off and drove to the UPS Store down the street, that didn't employ such petty nickel and dime strategies. Unsurprisingly, the Yelp reviews are littered with similar run-ins with the owner. I'm fairly certain each franchise location gets paid by UPS corporate for every prepaid package they scan. Well, he's never scanning one of my packages again... read more

Our neighborhood UPS store recently burned down and this one was closest to my rental. I wish I had read the reviews before going. The owner is indeed an incredibly rude person who does need seem to realize that UPS franchises are a dime a dozen and people have choice. I brought my box in and asked if he would print the label for me since my printer burned down with the rest of my house. He charged me three dollars for this privilege, which was neither here nor there as I didn't expect anything for free but noted rudely when I told I didn't have a printed that his house also burned down so he couldn't do anyone any favors. A nasty person. I won't return to this UPS and you shouldn't go either. read more

Needed a document notarized and they handled it quickly and professionally, for less than the online notary service charges.

I'm sure this location does a fine job with traditional shipping and mailing services. That said, you may want to find another location for Amazon returns that require printing. As is his right, the owner has decided to charge 2USD to receive the email from Amazon. Then, on top of that, the usual, customary fee to print the email. My comment to him was "I guess the operational cost of receiving an email has increased significantly", to which he respectfully replied that he advised me beforehand (in fairness, he did: however, I misunderstood based on the ridiculousness of the logic). Be aware that other locations charge a flat fee of 1USD per transaction vs 2.40USD for the same, and decide accordingly. And, best wishes to the owner: these are franchisee locations and being an entrepreneur is very hard work!!! Update: just after posting, I read many other reviews and now see this is a much bigger issue. Proceed with caution. read more

Terrible and rude. Wouldn't take an Amazon package saying I needed a box when the Amazon instructions clearly said no box needed. Would've been no big deal, but the rudeness and finger pointing was out of control. No effort to try to explain or solve a problem - just telling me I was wrong. Went down to the UPS store on 13th and Wilshire and they scanned the items and took them, all smiles and no boxes required. Save yourself the hassle and avoid these miserable folks. read more

I tried to do a simple Amazon return in here this morning. The 2 guys were extremely unhelpful and neither could get their heads round the fact that 1 order had 2 separate packages. They would not help me or accept any explanation. I left and went to the ups store in Culver City who handled the return with no problems at all in less than a minute. Terrible customer service. Ridiculous actually, the sole purpose of this store is to send packages. read more

Never crowded, fast efficient service. Street parking can be tough.

Rude, obnoxious and insulting. And this was the owner, an older man with an accent. I would stay away from this place. The other reviews confirm this. Customer service is what it is all about. He has none. Do yourself a favor and find another store or use Fed Ex down the street. I would have given it a zero if I could have. Life is too short to deal with people like this. read more

The staff has always been very helpful and nice and the fact they actually have free parking in back makes it extremely convenient.

I have been coming to this store for a very long time. To my surprise Aldo is no longer working at this location. I asked the girl working there and she said he was on break. I have not seen him in the past few weeks and found out by another customer that he quit. They should really stop lying about it. This place will no longer be the same without Aldo. He will be missed. The other employees do not have the caliber of customer service the he has. read more

Always quick, kind and professional. Always very considerate regarding the people in the line. I am annoyed seeing others people reviews. I have seen difficult customers so I guess they love to write reviews how their day goes... read more

Hi everyone It's very important to know about this store, I went this store for drop box for mail UPS but I did not have box so one of work at this store said will help me for package box and I paid for box and after 1 week I checked number tracking online, did not ship yet. then I contacted UPS and my company and they told me need contact this store because this store receive my mail box. I contacted this store they won't help and I asked them can check security camera and they told me not have security camera in store, I'm very surprise why not have it. I feel something wrong with this store. It's so SAD my stuff really expensive and terrible experience. break my heart. I will have to get lawyer. read more

Convenient location but tricky business practices. I had my packages all boxed and wrapped and ready to go. I was told several times that I really needed to use their boxes because they couldn't guarantee that the label wouldn't fall off my own packaging. I even objected and said another UPS location had no problem with my packaging and was told that some stores are different and they won't accept it. So they measure my box then charge me for the next size box which also increases the shipping costs plus box. When I finally saw the receipt, I felt completely not happy. read more

Absolute worst customer service. Monica assisted me and was not friendly or helpful at all. The manager whom was also there was extremely rude as well. Terrible service. read more

I came in today to mail a package, as I assume most people do. It was an average experience, which is all I can hope for when going to a UPS store. I was in and out in less than 5 minutes and on my merry way. Parking: convenient. this is the key to this place. Meters up front, free parking in the back. Customer service: Good. There were two employees when I walked through the back. A man closest to me, who just looked up then looked back at whatever he was doing (hunched over the computer). The female employee greeting me enthusiastically and was able to help me throughout the transaction. She was helpful and informative. Pricing seemed standard. I checked all the major logistics companies and the pricing was standard. No hidden fees or up charges as was mentioned in another review. read more

Really nice service from the staff (especially the guy in there) but the computer to print labels is SO slow. Do no not print labels here if you value your sanity read more

Owner blocked in customer's car because she was nursing her infant daughter in the back seat of car. My daughter went to this UPS store earlier today to ship a package. Her 4 week old daughter was crying hysterically. After she left the store, she jumped in the back seat to give her baby a quick feed (literally 2 min). The owner didn't see my daughter was in the back seat of her car, and he deliberately blocked her in with his car. When the owner came back out of the store and seen my daughter in the driver's seat of her car, he came up to her car and started yelling at her saying the parking was for the ups store only. My daughter showed him the receipt to prove that she was a customer and tried to tell him she was in the back seat feeding her baby, but and he rolled his eyes and dismissed her by waving her away. Not only did this man's action demonstrate his lack of compassion to nursing mothers, but when he intentionally blocked in her car he displayed his cowardly and malicious nature. I hope UPS made aware of this man's unkind behavior. read more

Best in the biz !!!! Thank you for helping me ship my packages so efficiently and at a great rate. The staff is awesome as well !

This UPS store is the only store to charge you for a piece of tape to seal a box and charges 3.22 just to print a label. What a rip off!! Why are you charging absurd prices when you are the ONLY UPS that is doing that. If you ask me its terrible customer service read more

Parking is tight, but most the times I've been here been able to find street parking out front. Everyone friendly and helpful. In and out quickly! read more

They do it all here! Need a notary? Check. Need boxes? Check. Need to xerox or fax something? Check. Need to ship something? Check. Need to shred something? Check. Just stopped in because I needed a notary & was in the area. Also, the manager, was so kind & helpful! Definitely coming back! read more

Great people. Always helpful. Full range of services. Easy and ample parking. Quick in and out. Reasonable pricing for PMB, supplies and shipping. read more

I bought a mailbox and the service is outstanding. Andrew is the owner and he is super cool. I am very happy at the UPS store, read more

There is plenty of parking in the back FYI. They share the same lot as pacific dining car. Very friendly service.

WOW, MUST READ, please what ever you do dont give your money to this store I make an appointment to have a live scan finger print done, for a volunteer coaching opportunity. I walk in and the owner says its $33 dollars, I explained that he is supposed to bill the account on the form and he say No its a separate charge for his time. UMMM excuse me I have had a live scans done at least a dozen times and NEVER have I ever paid extra or more then $10 bucks. So he says you are looser anyways get out of my store if you cant afford it. WTH!!!! back and forth back and forth So, Apparently If you volunteer your time and dont like to be ripped off you are a looser according to the owner of this store. read more

Let me start with the fact that I live much closer to the other UPS store on at 12th and Wilshire - having promised myself that I would never subject myself to their lousy attitudes and charging for every little thing (scotch tape by the inch), I went online to find another store nearby. As it's just a few days before Christmas I thought the place would be swamped and honestly, I feel bad that it wasn't because their service was SUPERB! Excellent service including: shipping options to fit my budget, an offer to repack one of my items into a smaller box (no extra charge), and a SMILE! Aldo is the person who helped me, and I could hear others in the store being assisted with smiles and a general care to want to help in the best way possible. Do yourself a favor and drive down the road a bit to this store and let that other store at 12th and Wilshire close due to a boycott. You can have a pleasant experience here and save money. Happy Holidays! read more

These guys lose packages ! Go to Fedex ! These guys don't know what they're doing. Save your $$. Use FedEx or USPS. read more

These guys stink! Charged $10 to hold 3 packages for 3 days. Have shipped long distance to countless other UPS stores around the country to hold and never been charged. Charged for day package arrived, next day when we were unable to pick it up and then the 3rd day when we arrived at 10:30 for another full day. Lousy, unnecessary. Won't ship here ever again. read more

The guy who helped me was rude and threw my fragile package carelessly onto the scale and then onto the counter afterwards. At the same time I was also attempting to return an Amazon item and he told me it would be $1.50 to print the label and then also extra for packaging. I get the packaging but $1.50 for a label they need to print anyway? I use UPS stores because they are more convenient and provide more assistance then the post office, but definitely won't be back to this one! read more

I am beyond lucky to have found this specific UPS store. Working for a company, I'm constantly shipping items. Aldo and Andrew ALWAYS provide top service. They know what they're doing and it's a relief to trust them with our company shipments (unlike USPS). Other UPS stores nearby aren't as detail oriented as these guys are. I always go out of my way to come to this specific one because I know they'll take good care of it. The only time I don't is if I need a later cut off time for overnight. In all honesty, I'm now spoiled because of how great these guys consistently do. I did read the negative reviews and although everybody has different experiences and opinions, I honestly can't imagine the employees at this location ever performing poorly. I wish every shipping company worked the ways these guys do! read more

Amazon messed up and sent me a 29 pound, 12' tube with a backdrop in it instead of the light kit I ordered. Yeah, they made it "right", but I still had to drag the thing to UPS to ship it back. I wasn't sure which labels and tracking numbers to remove, (the thing had like 20 on it!) so I brought my new label and tape to do it there. I was pleasantly surprised that the AWESOME expert there ( sorry I didn't grab his name) put the new label on and covered all the old ones for me. He gave me a drop off receipt and was super nice. I'm so not going to any other UPS place! :) Perfection. Totes appreciated! Thanks! Tip: street parking only out front and around the corner... read more