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    The UPS Store

    2.4 (12 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 month ago

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    7 months ago

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    Local

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    5
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    1 year ago

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    Local

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    4 months ago

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    Local

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    10 months ago

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    Local

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    5 years ago

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    3 years ago

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    Local

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    2 years ago

    Multiple mistakes on shipping label - distracted customer service lady taking personal calls while attempting to wait on me

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    Local

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    Owned by a very sweet family. They went above and beyond to help me. Not your typical UPS experience, I'll be back for sure.

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    Nahied H.

    Thank you ! Always happy to help!

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    4 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    3.0
    (45 reviews)

    While they do their jobs, they pretty much come across as hating what they do. I gave a "good…read moremorning" to one guy and he didn't acknowledge my greeting until I left with an, "enjoy your day". I get the feeling he isn't enjoying his. On the service side, nothing was said when I brought my cable box in. I put it on the table, he scanned it and gave me a receipt, and I left. It took me all of 5 minutes. Would I come here if I had a choice, probably not.

    The last 4 days have been absolute HELL and all I needed to do was pick up an extremely important…read morepackage. I went by this UPS store on Saturday to see if the package was there because I missed the delivery earlier that day (my fault). Was told it wasn't there and that it would redelivered to my home on Monday. Received an email at 11am on Monday stating to pick up package at this location for whatever reason. Called the store to make sure it was there. Tony the manager said that he "didn't work for UPS" and couldn't help me but that he sent the package BACK to the sender because they received notification to send back. WHAT?!? Mind you, I called the sender and they stated that this was not true. I went ahead and stopped by the store on my way home an hour later to see what was really going on. Something did not sit right with me. Tony said "I already spoke to you on the phone earlier". He then ignored me, pawned me off to George, and Tony left for the day. REALLY??? Poor George had no idea what was going on and of course Tony was no help.. Tony just left! I called UPS customer service while I was there since Tony said they don't work for UPS LOL. Customer service said that the store was wrong and they should not have returned to sender because they saw NOTHING on their end. Customer service contacted the service center facility across town. Valerie from the service center called me later that night and said that I don't need to worry, that I would get the package on Tuesday morning. That something happened at the store and for some reason my package was "intercepted". Mind you, George from the store could not help me AT ALL and only showed compassion when I started to cry out of sheer frustration. He even went to the back to talk to the actual delivery driver. All George could tell me was that they're not allowed to release the package to me. WHAT??!?! It's like the stores computer system lives on another planet yet they were real quick to "return my package to sender" without appropriate notification. So here comes Tuesday. I called the store again since it was already noon and I hadn't received it. Here comes TONY who again stated, "SORRY .. call UPS customer service because we don't have your package and I can't help you. I don't know anything about UPS or their processes. I do not work with UPS". He then started to interrogate me about where I work and wanted to know so bad so he could make an example out of me and make his baseless claims of not knowing crap a reality it's literally comical at this point. I felt extremely uncomfortable with the way he was speaking to me. It was unbelievable. Again, I called customer service since nobody at the store could help me including Tony the manager. UPS customer service was able to successfully contact dispatch who stated that someone at the store AGAIN marked it as return to sender but they did not know why (LOL). Dispatch outreached the driver who then confirmed that they would redeliver to my home since they have no idea why it was marked as return to sender AGAIN. I finally received my package on Tuesday evening. Tony had zero compassion, empathy, or ANSWERS for my situation. I have already emailed Hardeep the franchise owner. Based on several other reviews, Tony should consider NOT wearing a UPS tshirt with his name embroidered on it and instead wear a shirt that says "Don't talk to me. I will tell you that I don't know anything because I don't work with UPS. Call UPS customer service". BEWARE of this store!!!!!!!! Drive a few more miles out to another location that has better customer service. This has been an outrageous experience.

    The UPS Store - shipping_centers - Updated July 2026

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