Quick service, efficient,professional Clean store, if you are physically handicapped or in a wheelchair, may have some challenges coming here The first photo is from a chiropractic office next door that apparently everyone thinks is the upstairs store. Thought it was a funny sign, yet prob not so funny if you are the chiropractor Off the Main Street, close to highway , free parking read more

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I continue to be impressed by the UPS Store I frequent & have a mailbox there. They truly go above & beyond for me, on the daily. In addition to helping me out with my larger/heavier packages; one of their employees managed to figure out a package was for me despite the address being nearly illegible! That employee is a young man named Ivan. He noticed that the box was splashed with some kind of toner & the majority of the label, including the name was all but covered in this black ink. The box looked almost similar to a Jackson Pollack painting! Lol! He saw the first 3 letters of my name & figured out that it should be mine. Thank goodness he did, it was some jewelry making tools I had ordered. The UPS Store offers value for my money; what with carrying some of my heavier more awkward sized packages to my car for me & now trying to put the puzzle pieces together of a nearly obscured address label. I am very happy with the exemplary customer service I receive from this stor read more

The UPS Store - Box with obscured address label - Shipping Centers Near Me - San Antonio, Texas

As the owner of a small business for many years, I am keenly aware of the importance of customer service to our success. This afternoon, I was extremely impressed with Ivan, an employee at your store. I came in with a package to ship to my grandchildren in CA. He asked what was in the box and informed me that if there was empty space, he could modify the box and save me up to half the cost. When I agreed, he took the time to cut the box, rearrange the contents taking the time to insert the decorative tissue paper appropriately, fold the sides so that the box was now several inches smaller. This saved me over $20. I have to tell those who oversee this young man's work, I haven't seen this type of attention or kindness in a store setting ever. Ivan is a great representative of your UPS Store and I hope he goes far in his career. read more

I have stopped here early in the morning on weekdays several times for package drop offs. The staff are helpful and friendly. There is seldom a wait. It's usually a walk-in and walk-out situation. Very conveniently located. read more

In all the years I've used this UPS store, it never occurred to me to leave a review, much less a negative one as a couple of people did. Usually, I walk in and ship a package, pay for it, smiles are exchanged and I'm on my way. I don't understand how it could be "hard to find," as one guy suggested. It's there, at that address, right beside wurzbach, with a sign up. It doesn't move around from day to day. During all the times I've walked into the business, it never dawned on me that "it should be condemned," as the sad sack guy whined on. I'm going over this morning to ship a pkg and I sure hope it is still in the same place, as I find it very convenient, and clean also. read more

This place has excellent customer service. I went there for assistance with shipping a package and printing a label for it. I was helped by a young lady who seemed to be in her early 20s and wore glasses. She was calm, helpful and efficient. After about 30 minutes of leaving the post office, I found out that the place where I was shipping the package was under construction so I quickly called the office and the manager of the store, Luis quickly answered. I told him about my situation and he helped me retrieve my package very easily. Thanks to both of them for their help. read more

I have been doing repeat business with this store since the mid nineteen nineties when it was still named Mailboxes ETC. After almost twenty five years of doing my business here at this UPS Store, that should say a lot about how pleased I am with the service I have received here over the years. I have recommended this store over the years to everyone who has asked me where is a good postal and shipping store in the area. I have had people I referred to this store, thank me for my referral to this store it's and helpful staff. read more

This review is for UPS Store 4997 located at 14439 NW Military HWY Ste. 108. Renee, went up and beyond my expectations, helping me with a delicate situation. While I was there, I observed other UPS employees working to help the customers who came in. The employees were all very gracious, professional and made sure the customer got exactly what they needed. This is now the only UPS store I will every use. Thank you again read more

I came in on a Sunday because of my busy schedule. I was thankful that this store was open for me to ship my packages back home. Alyssa who was there all by herself greeted every customer that came in even though she was busy helping customers. She gave each and every customer in front of me along with myself excellent service. Thank you Alyssa! read more

The people who work at this UPS store are so perfectionistic, polite, accomodating and really a pleasure to work with. I had things i needed printed late in the day, and they were SO NICE. This is one of the best group of employees I've ever seen. UPS should be so proud of them for their wonderful work ethic, they treat customers wonderfully, they are just great people and I am so glad I live so close and I was going through a bunch of legal nightmares and they took care of everything so great! Give all of them a raise, Shannon, Richard and I forgot the other guys name but he's the one who fixed the printer like a pro. What great employees! It is a pleasure to work with them! read more

I always use this UPS store. Quick and helpful service thanks to the wonderful employee Alyssa! She's always helpful and working hard. I greatly appreciate the help and will continue to come back! read more

What can I say... let's start by describing my first experience here. Location of this store is not the easiest to find.. and looks down right condemned. Walk in and .. I was surprised that it looked like a normal UPS store. I got in line and as I looked around.. noticed the following: customers in this area are on another level of feeling entitled /finicky, no order to the store layout or line management, people standing at all areas of the counter glaring at employees hoping to be called on next. One older woman I guess couldn't wait much longer so she rushed the counter, stated she was pressed for time.. purchased 4 flattened boxes, then demanded to be helped as she couldn't carry flat cardboard boxes. That was all on the customer side.. Now for my experience being assisted with a staff member. My total transaction time took almost 20 mins, when all I had was 2 items (1 of which was a pre paid postage drop off, and the other I needed to buy postage). Staff did not seem interested to help/ assist/ train one another as the guy helping me obviously did not know how to do a few things. From getting a label printed, to attempting to change toner on his printer.. couldn't complete the task. We moved to another register where a younger employee finally came over my guys shoulder and told him what to do.. then things were on their way. Long story short.. after this experience I can honestly say I will not revisit this location. read more

I just love this UPS Store!!! My father and I have rented a mailbox there for about 5 years so his mail would be separate from ours when he moved in with us in 2014. Everyone there is so helpful and knowledgeable. I have know Richard for years (great guy) and I just met Store Manager Alyssa today! She is very friendly and she really knows her stuff. She treated me as if she had known me for years! This store has great prices on color printing and offers mailing supplies at competitive prices. They have products I did not even know UPS stores offer such as notary services, shredding and more! Just got my passport picture taken there today! This Wurzbach store has succeeded in combining a globally-renowned business with down-home hospitality and quality! Thank you!! read more

Awesome Service!!!! Went in there right at closing time , with a fragile item to ship. Jesse the employee working took the item wrapped it up an began boxing it up. After it was wrapped and boxed up I stated that I was still concern it may not be enough protection, without any hesitation or frustration Jesse said he had an idea. He took the item and repackaged it in a way that makes me believe it'll get to its destination in one piece. read more

This is the BEST UPS STORE EVER. Okay. I've only been to a few UPS stores, but I have to say that I look forward to shipping things at this place. The staff is incredibly knowledgeable and helpful. Whenever I need to send something, they know exactly what needs to be done, and they help me pack it. Often they use recycled materials that they don't charge for. I always walk out feeling like my package is going to arrive safe and sound and as promised --- and it always does. I should add that everyone I've ever dealt with there is also extremely friendly, not only to me, but to everyone I've ever seen them with. It's hard to justify going to the post office if you can go here, and that's probably the problem with our postal service. read more

Very unprofessional. I've been to a lot of UPS stores around San Antonio and in other cities, and this one is the worst. I can't believe they are getting 5 star reviews...must be employees. I had a lot copies to make and the copy machine wasn't working, it had not even been turned on, or something. So, I stand in line with all the other customers waiting while the woman behind the counter took her time to help the guy who was trying to help all the customers himself. She was sitting down texting and could've cared less about helping. Finally a woman got tired of waiting and asked who the owner was...then the women behind the counter (won't call her an employee bc she wasn't working) made a face and came to the counter and started talking about how she was pregnant and tired. boohoo. Stay home then. After waiting 20 minutes, I finally get to the counter and asked about the copier and if they had any discount copy cards like at other UPS stores. She said she didn't know what was talking about. Frustrated with her and the store, I left and went to Office Depot and they even made the copies for me....for less! I do not recommend this UPS Store. My wife has had trouble with the same woman employee and is going to call corporate. read more