I picked up mail here a couple of times. The lady that works here is super friendly and helpful…read more Anytime I schedule pickups etc., everything is ready for me when I arrive.

Fast service, extremely helpful. I brought in some things I needed to mail--no box, no…read moreenvelope--and they gave me several options based on arrival time and cost. They can ship via US Postal Service, DHL, FedEx, or UPS.

PLEASE DON'T COME HERE. If you want to waste your time and have NO assistance - this is your…read moreplace. Every time I have walked into this store, the manager has stated he just can't help. It's always a new reason. Today - after being informed by the UPS website that I needed to go to the UPS store to sort out a package delivery...I was informed by the lackluster team at this location that since it wasn't sent from their location - there was no possible way they could help. Could they call UPS and help check? NOPE! They couldn't even call UPS themselves...so, yeah, the manager will give any reason why he can't assist you. They aren't problem solvers unless you count the manager informing you that's it's simply your problem and not his.

Excellent service. Quick n easy. They packaged my parcel with care and popped it off without…read morefanfare or fuss.

AWESOME STORE, CUSTOMER SERVICE AND TONS OF LOYAL, LONG TERM CUSTOMERS!…read more I rented a mailbox here early in 2013, prior to moving to San Antonio from abroad, and have been using this store ever since. I have used other stores over the years based on convenience and location, but have always left those stores wishing I had gone to this one instead. I have never experienced any of the issues alleged by those who have left negative reviews. Additionally, I am always wary of the extremely passionate negative reviews, as they seem extreme for a simple visit to a shipping/office store -- it seems more likely that those reviews may have been having an overall bad day, and that translated into a negative review. I also find the comments referring to "elders" and "elderly" owners offensive. What relevance does a person's age have to do with anything related to providing the services at a UPS Store? The man to whom they are referring is Dick, the owner, He has never been anything but polite and professional when doing business with me. My expectations are that I can easily pick up my mail by request -- since my box is at the top row and difficult to reach; easily ship off Amazon returns; take care of simple business-related tasks, etc. For this level of service, the staff has been attentive and friendly, and competent. As a small business owner myself, it is difficult to read the overly-passionate negative reviews, and I really wish Dick would solicit more positive reviews that I am more than certain he would get upon request. That way his overall review on Yelp would even out. I hope my review has offered another side of the story...the only way to find out, is to try it yourself! Everyone experiences everything differently anyway!

Customer service experience…read more I had to return a delivery which was made up of 2 identical shaped packages. All I needed to do since only one label had been provided was tape the boxes together, as per the instructions of the employee. I asked if I could use the tape that that same employee had just set on the counter and was flat out told no! So now I have to leave the store and head home and tape or pay $14 to have them do it. A multi-billion dollar company won't give the courtsey to allow a customer to use a piece of tape. I won't be going back to this location.

The location is perfect. Never had to wait at this location and the personnel is super friendly.read more

This is a small neighborhood location, has friendly staff, and it's perfect for my Amazon drop-offs!read more

Scrambled over here in a Saturday to drop some packages off. Apple and Google maps both say open…read moretill 5. They closed at 3 on Saturdays. Called multiple times before hand. Maybe try having some sort of greeting for your business line instead of nothing. Lazy.

Refused to take my pre-paid and pre-packaged shipment without me paying a $5 "handling fee", which…read moreclearly would only go into the manager's pocket. Told me that if I left the package there without paying, they would throw it away.

They used to be pretty great and I told a lot of people about them. Now my checks take 3 weeks to…read morearrive. Mail is lost. They're ruining my life. Fix yourselves!!!

STAY FAR AWAY FROM EARTH CLASS MAIL!!! They used to be GREAT, but now are the exact opposite. Our…read morecompany was a loyal 5+ year customer, but after multiple address changes, price changes and weak customer service, we finally made the difficult decision to move elsewhere (which was no small undertaking). We paid a termination fee which was supposed to include a ~6 month transition, but now they have advised us that they will NOT be scanning and forwarding our mail as was represented (when I login to the portal it now says "NO ACCESS" on some important 2024 tax documents. I previously LOVED these guys (and made numerous referrals), but ever since they merged with LegalZoom, things went downhill -- they just don't care. Neat idea and service, but a horrible execution. Caveat emptor.

Very friendly and helpful staff. Needee a box shipped. Got my stuff to be shipped out and…read morepackaged it for me. Offered different prices for service. Good value. Like their corporate info so o matter where I am they have my shipping info.

Amazon requires some returns to be dropped off at a UPS so off I went with a cumbersome bbq that I…read moredidn't disassemble (because I didn't know I needed to). Walked into the UPS kinda "hot" because Amazon put me in a mood trying to make me keep the bbq AND use my protection plan to fix it after two uses. Anywhoooo.... I walked in and encountered Jason who told me I needed to disassemble the bbq and buy packaging for it. I immediately gave him an attitude (later apologized). I said fine and Jason got everything I needed for the return. He immediately began disassembling the bbq with lightning speed and perfection. I hadn't asked for this. He then boxed everything up and sealed the box with the gift wrapping precision of a professional. I just stood and watched his amazing skill AND talent. He said, "you're all set" and gave me a return receipt. Writing this review to publicly apologize to Jason and let everyone know - if you encounter Jason - tell him Michelle is still regretting her attitude.

Very rude person when I returned an Amazon order. Snatched it out of the factory packaging I had…read moreit in and shoved the pieces in a plastic bag. Stuffed the packing back in the box and shoved it at me. All he said was "No Box! We don't recycle!" I won't be back.

Stopped by on a weekday afternoon to return a few items. There were three other people in line when…read moreI arrived, but the line went very fast, because there were three employees working. Service is excellent! The employees were super nice, and the store it was clean. There is also a lot of options to purchase gift and package wrapping materials. The parking lot is very easy and spacious; however, not the safest even in broad daylight.

I've been here twice and the service is the best!! The first…read moretime I tried going to another ups store uptown and they wouldn't help me with an Amazon return. Amazon and UPS have an agreement to take their free returns but they were trying to charge me for boxes and shipping. Here they scanned the order and I was done in under a minute. Today I went again to ship something and even though they couldn't find my account at first, Santos at the counter was super patient and helped me figure it out and get me a receipt. They're located inside the Alamo college offices and I find it super convenient and there's easy parking.

Went in today with a simple question and the guy behind the counter was so rude. I'll never go…read moreback there again.

Great service, fast and easy, i highly recommend Hill View Notary services. Fair pricing and great…read morecustomer service.

Ontime, fair prices and very great communications. I would recommend Hill View for your mobile…read morenotary services.