Very rude person when I returned an Amazon order. Snatched it out of the factory packaging I had it in and shoved the pieces in a plastic bag. Stuffed the packing back in the box and shoved it at me. All he said was "No Box! We don't recycle!" I won't be back. read more

This is probably the worst customer service experience I have had in a really long time. I drove all the way to this location to get a document notarized. I called a UPS store (on Blanco) and asked if there was a notary on staff. They said yes, I said, "And you close at 7?" And the guy said, yes. I accidentally drove to the San Pedro location. When I got there, the metal closing gate was already engaged. The "manager" was helping another person. He said, "We're closed." I said, "I called you and you said you open until 7." He said rudely, "No one called me." He was literally helping another customer. He could easily help me. Helping me would be helping the company as well. I was in shock. His register is obviously still open, just help the additional customer (me). It is an extra 30 seconds to help another customer. 60 seconds tops. He repeated that he was closed. I thought he would realize how insensitive he was to a customer that is literally inside the store already. I looked at my watch. It said 6:30. That means I walked in at 6:29 or 6:30. Wow, just wow. He cared so little about the customer. The pregnant lady employee escorted me out. I was in absolute shock. This isn't even extra customer service. This is basic human decency and compassion. One thing is for sure, these employees 100% hate their customers and they 100% hate the store and 100% hate their job. I own a small business, this is not the level of care we give our customers. If I had found out one of my employees treated a customer this way, they would be fired on the spot. Given that these 2 employees have zero empathy, they are in training to be future sociopaths or psychopaths. Word to upper, upper management, beware of these ppl. As a person that knows a lot about humans, these ppl are going to destroy your company. I told my husband what happened when he got home, he said it was appalling. SMH read more

Stopped by on a weekday afternoon to return a few items. There were three other people in line when I arrived, but the line went very fast, because there were three employees working. Service is excellent! The employees were super nice, and the store it was clean. There is also a lot of options to purchase gift and package wrapping materials. The parking lot is very easy and spacious; however, not the safest even in broad daylight. read more

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Edna was so helpful with my notary! She made the process so simple and quick. Highly recommend! And a fantastic price!

This UPS store is great. Every staff member was on their toes and helping people quickly. Every client was greeted upon entering and all of the staff was very helpful. It's easy to see that the manager is on top of everything. I won't go to another UPS store after going here. read more

The manager Jesse was fantastic! He helped me ship two packages and went above and beyond to make sure my experience was great and my packages would arrive on time, in one piece and at a reasonable price. Highly recommend this location and will definitely be back! read more

My name is Marc Salas. I have been in the store a couple of times before. I'm always greeted, always helped. The last week I was helped by the manager Jesse for the first time. There was a guy in front of me being help by one of Jesse's employees. He was extremely rude, so Jesse stepped in to assist him. Jesse was very professional when trying to help. The guy was cussing Jesse out bad. how he already gave his info to the girl, but ofc Jesse had no knowledge of the man due to the fact he was assisting a lady at a different register. I can tell Jesse ain't the type to take any crap, and I can see the restraint. Jesse handled everything very well and professionally. No cussing, no shouting back. Jesse Just replied "honestly brother if this is how you are going to be acting, I'd suggest you take a step outside and come back in when you're ready to be civil, or you can take your business elsewhere because we are not having this today" of course i was next and i was wondering if i was going to get quality service, due to the fact you can tell he was a little flustered, And quality service is indeed what I got. Even though the altercation happened I was treated with respect, when I came to the counter his smile was back and I was greeted and he apologized for what I witnessed. I was thanked for coming in, and welcomed back. I had to ask why didn't he have an ounce of attitude with me. He said I will not give someone attitude when they have no fault. It was as if the altercation never happened. Pure professionism. All I can say is as an owner of a company myself. I would offer Jesse a job with no hesitation. Unfortunately I'm not a vulture, but I would love to have a manager like him to come work for me. To the corporate office of this store, you have a fine young man as your manager. Should definitely be grateful. Will be coming back! You guys are now my go to store! Thank you Jesse and staff! read more

I went in to have documents notarized. Angelica was courteous, patient, and seemed to love her job. Great customer service. Lynette read more

This UPS store is super friendly and has great, fast service. Jesse was very helpful in printing out my birthday flyers for my party, made my day! I appreciate the hospitality this store gave read more

I go here often to do my Amazon returns. Angelica ALWAYS greets me with a smile (even early on Monday mornings -Ha!) and completes my transaction with care. I never feel rushed. She is SO sweet and professional -- always answering my questions and often giving me pointers to help me with packing and tracking packages! This is a great UPS location, especially because of her! 100% recommend! read more

Out paces the USPS which loses my mail and pkgs. Bought a box here an mail box here and my mail is finally arriving on time.

Rip-off. They charge a $2 "download fee" for them to open an email with the label. The they charge to print their own label.

This is the best shipping store in town. They're always nice, friendly, helpful, and never nickel and dime you. I will go out of my way to go to this one versus other stores. read more

The UPS Store - Store front - Shipping Centers Near Me - San Antonio, Texas

Jerry, the store manager, makes sure his customers are satisfied and treated right. He helps with any questions to make the process easier. I had a bad experience with my shipping, but he made sure the problem was solved and I was satisfied, which is always appreciated read more

Had an extremely pleasant and helpful experience thanks to Mr. Derek Cantu! He was extremely knowledgeable and super friendly. Great representation of your company! read more

They are always friendly, ready to help in anyway they can. I've been to a lot of UPS stores/ locations and can say without hesitation this location is the best, thanks to the staff. I highly recommend this UPS store. read more

Great store! People were very friendly and helpful! AND they multitask helping 2 customers at a time to expedite the process! I will definitely use this store again. read more

I felt extremely unwelcome at 6 o'clock, when they were already closing the metal gate around their customer service area. The hours on the door clearly say they are open until 630. I got ugly looks from the customer service agents when I came in and was not greeted at all. It was apparent the most important thing was they get out of the door for their Friday night fun and did not care about making sure that their customers felt welcome. Even after she checked in my packages that needed to go to Amazon, once seeing that I might need a little extra help because I just had a separate package that needed to be calculated and paid for, she went back to closing and balancing her register drawer without giving me a clue as to how long it would be before she could help me. I was the only one in the store at the time. Finally when she was finished with what she was doing she came back to me to work on my next transaction. read more

I had the best experience at this UPS Store. I went in to mail a package and was helped by Nina. She was fantastic! The store was busy, but she still managed to welcome every customer. She was efficient and went above and beyond. Because of Nina's excellent customer service, I will be using this location for all of my shipping needs. read more

I have to say in all my 25 years of doing business this UPS store is by far my favorite and the best for shipping all my prized items to customers. Everybody there is so friendly and helpful. Anytime I have to go to their competitor I get the opposite. this is the true benchmark of great customer service I'm a customer for life. read more

I recently mailed a package to my son through the UPS store on San Pedro. Unfortunately, my son never received it, not at the fault of UPS. Jerry the manager made the entire experience pleasant. He stayed in touch with me every step of the way, followed up each time as he promised until the situation was resolved. That is an incredibly good manager who demonstrates excellent customer service. read more

Great service!! Angela was so friendly and helpful! They made my least favorite errand better!!!

Angela is a store associate and she went above and beyond to help with a package that was inadvertently sent to the wrong address. She was in constant communication with me so I was always updated, and she was very professional throughout the process. read more