Requested a Notary Service to verify that my spouse and I were each aware of a monetary action the…read moreother was taking. Kristy provided a reasonable estimate and scheduled a home visit. She promptly completed our transactions with clear explanations where needed. I was very pleased with how the visit transpired.

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Came in 10 minutes before closing and I was told by the employee behind the counter that " if you…read morecould try to have happy or Amazon returns in sooner than 10 minutes before closing that would be appreciated " I responded with " I'm sorry I didn't realize you guys were closing". He responded with "oh hours are posted on the door". I didn't realize that there was a cutoff time for returns.

I have to agree with most of the reviews of this UPS Store off N Loop 1604 next to AT&T and Jason's…read moreDeli...... The old man/owner tries to work this Store by himself and is moody and not very nice. Feels like an unwelcoming atmosphere. I rent a UPS Store box in Helotes for years and never had a problem. This Location's owner says "We are not affiliated with UPS or UPS Stores so you discount doesn't apply. So $3.52 to print a UPS label they normally do for free....... WTH ??? He alsoTears off the bottom of your receipt so you cannot contact UPS or do survey. Proof attached.

I picked up mail here a couple of times. The lady that works here is super friendly and helpful…read more Anytime I schedule pickups etc., everything is ready for me when I arrive.

Fast service, extremely helpful. I brought in some things I needed to mail--no box, no…read moreenvelope--and they gave me several options based on arrival time and cost. They can ship via US Postal Service, DHL, FedEx, or UPS.

The owner is very cordial and works diligently to pack your packages well and send it the best way…read morepossible keeping your budget in mind. My mother died recently and cleaning out her kitchen and desk I had a lot of paper that need to be shredded and personal items that needed to be shipped to my home in Dallas and they did a great job with that.

I've had to use this place several times now. They are fast & really friendly. They get me in & out…read morein no time. Parking lot is tight but all & all I've had great experiences here.

Excellent Customer Service by Angelica. I came in to mail a care package for my BFF who's visiting…read moredaily his Spouse who's in the hospital ICU unit. She was Incredibly Professional, deeply Caring and Compassionate. Her kind words and genuine positivity meant the absolute world to me. She went above and beyond & she is a Tremendous Asset to this 20079 Stone Oak Pkwy location! Both Gals working there today were smiling and so nice She helped with my items in a bubble wrap envelope and made it smaller for cost efficiency

I have been coming to this UPS location for years and years to drop off packages for UPS for the…read morepost office for Amazon and all of a sudden today they told me they were going to charge me a dollar to drop off a USPS package when all they have to do is take it from me put it in a bin and then let the post office come pick it up but they want to charge a dollar, no thank you. That's just unacceptable. Shame on your UPS!

I don't know why this place has such a bad rating, these guys were SUPER helpful and nice and went…read moreabove and beyond their job description to help me. I had kind of a complicated request for printing on card stock and they helped me like it was nothing, i was so appreciative of their help and great attitude. Right before going to them, I was at the FedEx down the street and they were absolutely terrible, these guys made me forget all about it by being super professional and nice. If you need to print or ship or anything that the FedEx down the street can do, come to these guys instead.

Yes I love all the employees. They are all very well versed in the art of printing, packaging…read moreshipping and receiving all sorts of goodies (aka crap) that we all buy and don't want going to our homes; we also occasionally use these boxes they store our stuff in for business. In addition they are very discreet about the cross-dressing items that I've purchased as well as the sex toys that come in the mail too. When I order food delivered they either keep it cool in their refrigerator or they keep it warmed under their heat lamp! During holidays one of these guys, aka, the Boss Man, wears really cool hats and sometimes he'll even hum a song or sing along with really really bad music. I'm not going to use names in case the authorities happen to be monitoring me as in the past. But seriously, this is the best UPS Store in town and if you're looking to really have some fun you can go next door and say hello to Abdul, the owner of the CBD dispensary next door. During breaks you'll find these workers marketing for their UPS store in all the areas businesses including CBD stores, bars, Hallal restaurants, 7-11, or even an occasional H-E-B. Sometimes they're on the nearby intersection with a sign saying will work for food. So if the owner sees this, please give them a raise, they truly make your business #1 in a lot of people's lives! Thank you.

just about every experience I have with the older lady with the accent and different color eyes is…read morea disrespectful and completely unacceptable in a place with so much customer service I went to school I played football here. I run and I've never been treated like that in San Marcos ever but it seems like this is the second time that I've had this her the first time I put it past us but today is completely unacceptable. I don't know if she thinks because I'm an African-American she can talk to me crazy but please my every time I go in there and I have to speak or work with her. I came into the store. I stepped to the side. She asked me if I needed to be helped. I said no not yet. Then all of a sudden maybe five minutes later she's basically yelling and hollering at me. Do you need to be helped I just asked you if you needed to be helped My response to her was "who are you talking to? " Because I think lost your mind speaking to customers like that, and you should be careful who you speak to as well with such hostility. So we're supposed to happen on the third time when I have an encounter with you and you're rude and disrespectful

This is a drop off place for Amazon, which is how I found the location. It is not a UPS store per…read morese, there isn't one in San Marcos. Nevertheless, the6 do take Amazon returns, package them, and label them according to the Amazon guidelines. Receipts are given to confirm your drop off. The counter guy was pleasant and service was quick.

I had a very frustrating experience with customer service. When I initially approached the front…read moredesk, I asked the representative whether I needed to purchase tape for my return. My question was not answered, and I was left without clear guidance. After completing my first return, I had tape ready to purchase for the next item. At that point, the representative informed me that I would be charged for tape. I explained that I had already asked about this earlier and had not received a response, but my concern was dismissed, and he continued with the charge without acknowledgment. The lack of communication and disregard for my initial question made the interaction feel dismissive and unprofessional. It ultimately led me to take my business elsewhere, as it was clear that customer service was not being prioritized.

I've had my box here for several years and the staff are always great, friendly and fast.read more

This review is solely based on first impressions and customer service quality. I was hoping to…read moredrop off my "Amazon" order. I was picking up some dry cleaning next door. I saw the "UPS" sign in the window and assumed that they would be able to take care of a simple scan and hand off. But apparently, this location does not take "Amazon" returns. Well, not every package handling service can do it all. The staff seemed to only be one person, and her name is "Valory". She was very polite and friendly. Though she said she couldn't help, but she was able to direct me to the nearest UPS which was near by. So thank you very much, Valory.

This is my go to spot when I'm sending ANYTHING out. I used to go to the FedEx down the road and I…read morenoticed it would take a bit longer to get my packages mailed out. Service at the mailing spot is extremely quick. There's never a wait and my packages typically send out within the same day!

Great service, very knowledgeable and help selecting the product I needed. I ordered three types of…read moreprints. I was shocked the value (price) of the final bill.

Staff was friendly and professional, turnaround time was fast and prices are good. However, this…read morecompany was highly recommended by our company marketing manager, and after 4 attempts to get it right - even after they discounted the price by 50%, they were still unable to come through! This was a just a business card and timing was critical! A week and a half later, I left empty handed, a full refund, however, totally behind schedule! If you expect quality work with attention to detail - go somewhere else!