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    The UPS Store

    3.1 (28 reviews)
    Open 8:00 am - 8:00 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Faxing

    Mailbox centers

    4 More Services

    Printing

    Poster printing

    Scanning

    Shipping centers

    The UPS Store Photos

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    Reviews With Photos

    Alex J.

    NOTE: Finally posting this draft I wrote on December 5th 2018 upon picking up my 13 Black Friday shipments at 5:30 pm that day. I'd spent half a year planning and saving for those purchases amounting to over $7000 and still have the email exchange with the kindly vendor who immediately sent a replacement to the nearby UPS Primary Shipping Center per my request in starting my severance from this incompetent shop. I thank the owner of this shop for his response in not noticing that I specifically noted that I had brought my business elsewhere "long before my mailbox expired," directly indicating that this was not recent, which prompted me to go searching for the original photo taken onsite to prove my claim and further add details to presented facts. The employees at this location during my stay gave new meaning to hollow work. Demeanor and interactions felt like a job that either people died in or sucked life out of them to that point. I started visiting my mailbox only after hours unless a pickup was necessary in avoiding the "I hate being here" feel that permeated the environment and tinged responses to concerns over dropped packages and requests of service with resentment. Even if I wasn't involved, I certainly didn't care to witness bad service. A mail store provides a transactional service, but I'd never visited any USPS or UPS this devoid of motivation. I was thrilled to find after my switch to another location that it was just this place. I never blame the employees. Leadership, or lack thereof, is the only reason such indifference is able to exist in any organization. Indifference isn't just about personality. It's about the quality of service your customers are able to expect from your team. I found none during my months with this space, to degree I chose to abandon my contract and give back my keys. That should tell the owner a thing or two about the ship he was running. From what a colleague shared recently, it seems things haven't changed. Shame, considering the prime location this space serves. Perhaps that is very reason why change hasn't been a priority - the transactions bring in enough money not to care about actual improvement. Shame either way. Scott, the representative who brought out my over 10 packages dropped one from waist-level to the floor. A heavy battery that should have been on a dolly, it dropped with such force that it bounced on the carpet onto its side. The bounced corner clearly took the brunt of the damage. Onlookers looked from the package to me with widened eyes of as much bewilderment as I had. The representative completely ignored this incident in assuming I would continue to sign out the package with nary even a word of acknowledgment, let alone an apology. Onlookers' eyes of surprise turned into expressions communicating annoyance and empathy in disapproval of his actions - or lack thereof, I should say. Upon my directly calling attention to the drop, the representative attempted to brush it aside even as I informed him that the box contained a battery, going so far as to assume that my being female meant he could brush the incident aside by "informing" me that he'd worked on car batteries before and the battery was fine. Clearly, he missed a few lessons during his stint in that field. At this point, I demanded to file a report and have the package sent back with clear detail of how the package came to be damaged, and the representative's demeanor turned from indifferent to irate. Not trusting him to act with honor after what I'd witnessed of his character, I got a black Sharpie and wrote "DROPPED" on the damaged box before proceeding to load up the rest of the packages. Upon returning home, I immediately messaged the vendor with the entirety of the situation to ensure in event that affected how they chose to proceed with an insurance claim on their end. This was merely one of many times I would witness packages being dropped and damaged - one of two for me personally. Plenty of those times resulted in drops damaging enough to tear or even bare a corner of a box. None of those times warranted acknowledgment or apology from the staff, not even when it was the manager herself who dropped the item right in front of the customer, in front of every onlooker in a line that spanned from the counter to the entrance. Respectful of customer property that is the core of how this business survives, this place is not. Long before my mailbox expired, I chose to sign onto another location. I'm all about supporting good service and refuse to tolerate treatment that compromises my ability to trust in a business's competence. I became far too disgusted with the quality of business here to continue coming by even if I did still have months left to my contract. I never received my key deposit, either. Classy.

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    1 year ago

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    1 year ago

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    3 years ago

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    6 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    5 years ago

    Terrible customer service. There are a lot of UPS stores around town. I recommend avoiding this one.

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    5 years ago

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    9 years ago

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    4 years ago

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    4 years ago

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    Thank you for your kind feedback!

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    9 years ago

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    7 years ago

    Place is a joke!! Waiting for 3 minutes for help, told they stop fingerprints at 1:30pm. It's now 1:31.

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    4 years ago

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    15 years ago

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    8 years ago

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    9 years ago

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    9 years ago

    Great service! Matt is nice and very helpful! Would recommend to anyone who wants to ship or return items! Worth the price of shipping! A+++

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    10 years ago

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    10 years ago

    Chauncey is awesome! Great customer service, professional and so personable. He truly makes a difference.

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    9 years ago

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    Review Highlights - The UPS Store

    Went to Staples and made some copies, the yellows did not not show up and the photos were very poor quality.

    Mentioned in 2 reviews

    Read more highlights

    Minuteman Press New Brighton

    Minuteman Press New Brighton

    (2 reviews)

    I had created brochures for my new business and had them printed at Staples. Since I had designed…read morethem myself utilizing a template they were fine, but I wanted better than fine and I got my wish at Minuteman Press in New Brighton. When I first walked in I was greeted by Heather a very friendly young woman and a fantastic graphic artist. Even though I could barely describe what I wanted she patiently chatted with me and took all of my information, telling me that she would get back to me with a design within the next couple of days. Well, on the third day I emailed her and she apologized for the delay, (she explained what happened and it was understandable), I was impressed that she took responsibility so I had no problem with the delay best of all she had a design to me within the hour! The design was so crisp and clear; it was fantastic and it was exactly what I wanted. The price was very reasonable. I received my brochures today and was blown away by the attention to detail, the colors, the everything. I am so excited! What I really loved about doing business with this small company was that the owner, Sue, kept in contact with me every step of the way. From invoicing to emails to phone calls she didn't leave me hanging; what a refreshing change from ordering my prints online, after you pay the online companies they send you a confirmation and then nothing until you get your items. I will definitely be returning to Minuteman Press!

    I was first introduced to Sue Schabert and Minuteman Press in 2015 via the Twin Cities North…read moreChamber, as we consistently use their services for our marketing and printing needs! From business cards and signs to brochures and invitations, Minuteman Press is our go-to printer for our marketing materials! Not only is their customer service very professional and detailed, but their products and pricing are second to none. Therefore, when I started to plan the stationery for my wedding, it was a no brainer for me to chose Minuteman Press! Heather worked closely with me on my ideas and she transformed my vision into beautiful save the dates and invitations that compliment each other and represent the look and feel I was going for. I am so happy to have found a printer that I can trust for my business AND personal needs. Highly, highly recommend. A++!

    The UPS Store - shipping_centers - Updated May 2026

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