The negatives of their service ended up overshadowing the positives…read more 1. My cat went missing. I told the owner right away that my cats were in the bathroom. He didn't tell the crewman, and one was let out and went missing. My friends and I spent 3 hours looking for my cat. It was very distressing for all of us. 2. They were not honest with the price they would charge. We communicated up-front that we had larger pieces, we gave them a list of the pieces, lived on the second floor, and the date was a holiday. Their website says $90 per hour, but they charged us $250 per hour. When they say they may adjust the price, make sure you know upfront. They never communicated to us an honest cost beforehand, that stairs would cost more, and that working on a holiday would cost more. We would have chosen another date, we were flexible. They said we just did the date you said you wanted and that's what we charged for working on a holiday, but they never told us beforehand. If that's what they want to charge, that's fine, but you need be up-front with it so that person has a choice to take their business elsewhere. They did do a good job with the moving aspect. They packed things well. They showed up and let us know they were running late. We were very polite to the movers, they never complained to us about the job, we did ask at the end why they charged us that much, but we weren't mean about it or anything like that. We bought them water. We just had standard furniture, like dressers, beds, and shelves. Our new home was about 5 miles away, so they didn't have to travel far. Nothing other movers had issues with in the past.

From the very start Move N Groove had the best of interest for my aunt.Thirty minutes before…read morearriving they gave a courtesy call and when arriving greeted us in a professional, friendly manner. Worked together well and went above and beyond to make her move smooth. I needed to leave and they reassured me that they wouldn't leave until her new place felt like home. And that meant arranging and setting up her entire apartment. My aunt was beaming...what a way to start her new home adventure in such a positive way. Besides the move they took her broken and outdated appliances and graciously took her items no longer needed because of downsizing to goodwill. Wow, again...going above and beyond! Thanks Leon and George, you do a great job and we highly recommend you! Please give them a call...

Amazing service in Rochester! The team is super responsive…read moreand accommodating and they are always super positive about their ability to help. And always deliver it! You can reach them by phone or by text, and they make pick up and payment super convenient. If your items are outside, you don't even need to be home and they will take your payment via Venmo! I also find their pricing very, very fair.

Amazing service! The team is so friendly and positive!…read more I highly recommend them for anything you need!

I am a small business owner in St. Charles Minnesota I was given their name by it computer…read morespecialist I needed immediate service as my computer would not start up at all I had to do payroll today and they had it fixed in four hours. Highly recommend them they saved my business!

MetroConnects helped me get my computer problems all straightened out remotely. I was just amazed…read moreat how the remote assistance worked and they helped me with all my issues. I didn't have to take my computer anywhere and they worked around my schedule. Their services are very affordable and they were very professional. I will definitely use their services in the future. I highly recommend their services. I had placed this review in October and I recently saw that my review was listed as not recommended by Yelp and I would like to know why. Thank you. Please email me with your explanation as to why this review was marked not recommended. Ken Jacobson

MetroConnects were able to help me get my computer running like new again. Their services are…read moreaffordable and the person that helped me was incredible, friendly and professional. Their remote services are simple and fast to setup maybe took 30 seconds and nothing to install or uninstall afterwards. They fixed my problems while I was fixing dinner and I didn't have to have anyone come to my house or take my computer anywhere, who knew? I will surely be using their service from now one and highly recommend them to anyone who needs help like I did. Thanks again.

So happy with the service from Josh and his crew! I admit, when he told me they charge by the hour,…read moreI was afraid that they'd take their time and not be as efficient as someone who might charge a flat rate. Boy, was I wrong!! The communication was wonderful and Josh showed up right on time, with a professional yet friendly demeanor and they wasted no time getting right to work! I was quoted an hour and a half for the items I needed moved, but decided last minute to have them do a little more and they still finished the job in the time I was originally quoted. They were very careful with our things, and our home. There is nothing I would change about the level of service and professionalism we experienced. I would highly recommend Josh's services to anyone looking for a mover. They also do long distance moves!

Josh and his crew are the best we have ever used. We have used them for local moves in Rochester to…read moreand from our storage unit as well as twice to and from Chicago. He is very efficient and is an excellent value. If we move again in Chicago, even if we are simply move to another home in Chicago, we will once again call Josh to see if he is available. Coming all the way from Rochester, he would be a better value than using a local moving service here.

Called them Monday. Requested service Thursday morning. Ben said 8:30. They arrived at 8:30…read moresharp, four men. They were very good and very careful. They could teach the professional movers a lesson. Very highly recommended!!

I was looking for someone who would take away some furniture that I no longer need but I also…read morewanted someone who would take the furniture that was still in good shape to the Habitat for Humanity Restore Store first to see if it could be donated there. I believe that Habitats Restore Store will pick up donated furniture but rightly so, they have criteria for what they accept and I wasn't sure what things of mine could be donated to them and what needed to be junked. I got the name of Junk Pros from the Restore Store and I was so impressed with Junk Pros service. They took away my old furniture, brought it to the Habitat for Humanity Restore Store to see what they would take as a donation and the rest they hauled away for junk. Their price was super reasonable. I was so impressed with Ben and his company, Junk Pros.

I decided to leave the outrageous prices of California for life in the Midwest. The notion to move…read moreall my items from California is a big mess, but I was referred to Matt's Moving company from my buddy who convinced me to move to Minnesota. This was my first time using a moving company and it by far was better than I ever imagined. All my items were delivered in perfect condition and they even unpacked my items in their respected rooms. After I got all my items, all I had to do was put things in the shelves, and my house was finished. Talk about a very easy process! God bless Matt's team. I hate moving, but using Matt's Moving service it made it a lot by 1000%.

Our move was scheduled to start at 10:00 am on a Saturday morning. The night before our move, in…read moreJanuary in Minnesota, we got 8-10 inches of snow. The movers were coming to our town from 30 miles away. We were advised at 9:30 am that the movers and truck would be 1 hour late, arriving at 11:00 am. They stated they were having engine trouble and the truck wouldn't start. We understood, this is cold MN in the winter. We agreed this was fair, knowing the road conditions would improve also in another hour. 11:00 am rolled around...no movers. We called customer service. We ended up being told they would arrive at 12:00 pm. This was starting to press our timeline, as we were supposed to be out of the house by 3:00 pm. We reluctantly agreed, what else could we do? Well, 12:00 pm rolled around...still no movers. We called again. My husband ended up in a heated discussion with customer service. We were told they would call us back... they crew was still figuring out their engine issues. At this point, I offered to drive to Rochester to rent a U-Haul if the moving crew would just show up at my house in whatever vehicle they could to load said truck. Customer service told me that wasn't necessary. (Boy, were they wrong!). We went around and around with customer service 3 or 4 times. Eventually we were told that they were sending a completely different truck and crew from the Twin Cities and they would arrive by 4:00 pm. 4:00 pm?!? We were supposed to be out of our house at 3:00 pm! Well, one thing let to another and we moved what we could in our own vehicles...we had already wasted all morning waiting on the crew, we didn't want to waste the whole afternoon as well! Come a few minutes before 4:00 pm, the truck showed up. These guys, by no fault of their own, were already tired. They said they'd already done a full move in the Twin Cities that day and then got sent to our house. Seriously?! I hope they got a huge bonus! Bless their hearts, they worked their butts off!! BUT... we didn't get out of the first house until almost 7:00 pm and didn't get moved into the new house (7 city blocks away) until after 9:00 pm...we were supposed to be done by 4:00 pm! I was in tears, my husband was beyond upset. This was supposed to be a happy, carefree, easy move for us! I called customer service on Monday and asked how they were going to make this right, as customer service on Saturday told us there would be a "significant decrease in the amount due". Well, our bank account got charged the entire $750. When I spoke with the person who could "make it right" they offered me a 5% refund, then a 10% refund, and then settled on their "best offer" of a $100 refund. I took the $100, hoping for no more whammies! Long story short, I can't say I would ever recommend this company. I was not pleased with anything but how hard their crew worked, once they finally arrived. But, I suppose we'll always be able to hold onto the memories of what a nightmare this move was... and hopefully someday we can laugh about it!

Amazing service! We needed to move in a hurry and we met got an assessment, quote, and booked and…read moremoved my mom in about a weeks time. Everyone I talked to on the phone or in person were so helpful and kind. They were so careful will the packing and unpacking (more careful than I would have been!). I would use them again in a heartbeat!

My experience with Smooth Move was exceptional from start to finish. I was thankful they were able…read moreto help me on a short notice. They were very professional, worked efficiently and careful, extremely helpful and friendly. I will certainly use them again if I move sometime