Dropped off package last Sat 10/7 supposed to be shipped on Mon 10/10. Instead shipped on 10/11…read more Package still not delivered Will NEVER use UPS again. Going to FedEx or DHL

Always fast and friendly service. Ample parking. Right next to Pizza, Pizza if you're hungry.read more

I made a notary appointment and got a confirmation email:…read more "Thank you for scheduling your visit to The UPS Store. Your appointment is confirmed, and the details are below: Date and Time: Thursday, August 07, 2025 - 3:00PM CDT Appointment Type: Notary Services Confirmation Number: VQ5SH8H2T Location: The UPS Store #1417 3936-E FRONTAGE RD HWY 52 N ROCHESTER, MN 55901" My husband and I took time off work to get to our appointment with the notary. The 2 people working were not notaries, and they said he left to go on a break. They said we could wait and he should be back in about 20 minutes. It was bad enough that we had to deal with this situation, but the 2 people working didn't seem to see the problem or care that we were put out. If he's on a break but has an appointment, couldn't they have called him? It was frustrating. We had to get back to work and no one could tell for sure if/when the notary would return so we left and went to License Center Rochester Inc and they helped us right away, thankfully. I messaged The UPS Store and got zero acknowledgement. I guess ignoring customers is their corporate motto.

The UPS Store 1417 located at 3936 E Frontage Road in Rochester, Mn. is a scam rip off. The…read moremanager/owner is not honest and upfront with shipping costs. I recently mailed a package and added signature confirmation and insurance. When he printed the receipt it did not have a breakdown of the different costs. I asked the manager to print me a receipt showing how much it was to get $700.00 insurance and also what the cost of signature confirmation was. He said he could not break down the costs. I demanded he do so, so he looked at his computer and then he copied the different costs from the computer and wrote them down on a piece of paper. I asked to take a picture of the screen he was looking at which obviously showed the breakdown of costs and he refused to let me do so. I asked him to print out the receipt on the screen he was looking at, and again he refused to do so. This UPS store and the manager/owner are not honest and will not disclose the various costs associated with a package. In the past I had them pack three valuable pieces of furniture and ship them. They shipped them, but they did not pack them and they all arrived at their destination badly damaged. I filed a claim and they refused to pay the claim. This store and the manager are a scam operation and should be shut down.

Graphic Mailbox is an absolutely wonderful place to get all of your projects done! From shipping to…read moregraphics on the side of your vehicles, the staff here do an outstanding job! Visit with a problem that you need solved, and you are quickly presented with several alternatives. Their problems solving skills are so awesome! I have had several vehicles, as well as my office signage done to perfection by Graphic Mailbox, and have been very pleased with both the design process and the results. They do a great job, and are a wonderful part of the community! Thank you Graphic Mailbox!

My experience at Graphic Mailbox was just what I would expect from a mom and pop copy store…read more The prices were fair and the service was great. If I am in the area again and need printing/shipping services, I will be back.

Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Horrendous experience working with these people. They first wanted to charge over $500 to ship an…read moreitem UNDER freight weight. They then told us we had to hand palletize the item and bring it back in another day. After complying with their demands they refused the package saying they had no way of handling it. They then said they could schedule a pick up but another day but that I had to bring it back but they refused to insure the item. This after saying they wouldn't ship it. The older female working then jumped in saying the whole item was too large and it must be taken directly to the main fedex hub but when I called Fedex they told me Pakmail was the place they would pick it up. I wasted shipping days, 110 dollars on supplies to pack it as they demanded and I still haven't been able to ship it. I was able to contact UPS and found the shipping actually came to $197 dollars and they would come directly to my home and take care of everything for me. I found them to be rude, unhelpful and their lack of knowledge is a disservice to all. Cut out the middle man folks....

One star is pretty generous. The man at the counter was really grumpy and rushy. In his rush,…read moredespite me being the only one in the store, shipped all of my books to the wrong place. I had the labels with the book but he decided it would be cool to ship two books to the university and one to Amazon when that was backwards. This place can suck it!! I will not be going back. THANKS FOR NOTHING PAKMAIL!

I was visiting and needed to ship some things home. They provided excellent customer service and…read morewent above and beyond to help me and answer all of my million questions that I had. Items arrived safely and in tact due to their helpful instructions on how to wrap items being shipped. I don't get there often but I know where I can go should I need something shipped again.

The lady that does the notary services needs to learn customer service skills and not be hateful to…read morepeople.

Fast, been done on time.read more

The staff at this location are over the top genuine and helpful! I stopped in to ship a few…read morepackages and make some amazon returns and they made the experience so easy. I'd opt for this location any day!

How can a less than 1 lb package shipping overnight from Minnetonka MN to Grand Forks ND be…read more$107.00??????? $92.00 for it to be delivered in 3 days. Ridiculous. USPS $30 with guaranteed overnight delivery. Thank you USPS for not gauging your customers.

I really hate USPS. I hope they will get shutdown this year after they run out of money. They…read morelost too many of my mails and packages. I sent out 7 test mails and packages, and they lost 5 out of 7. They lost two of my Amazon orders. Amazon have to refund me. All companies and sellers need to stop using USPS!

we only get our mail intermittently we have had no mail since the Tuesday be for Thanksgiving…read more. they had the gall to report a package as undeliverable on the Wednesday before the holiday. the said could not deliver obstructed we have a great driveway in a very nice neighborhood it was a lie because it was posted as out for delivery at 06:00 that day just to lazy to get it done but had to mark it that way it was from Posh Mart they just lie.. when you drop off packages a lot of time now they do not get scanned till the get to Saint Paul.. yes its time to let it go private n heck on Saturday during a bad storm here we got our delivery from FedEX the person even went the the trouble to make sure it was out of the weather.. the Postal Service is failing so bad and it hurts