When I lived in Rochester, this Best Buy was less than a five-minute drive from my home. Back then,…read moreI had opened a Best Buy credit card, which helped finance a desktop computer. Before the pandemic, I had been using Roam Mobility, which provided convenient talk, text, and data services aimed at Canadians who travel to the States. When the border between the two countries was shut down to travellers, Roam Mobility folded. During this trip, I needed to get a SIM to get talk, text, and data services. While in Rochester, I decided to check out my old local Best Buy and see if I could find something that fit my needs. Luckily, there are a number of cell phone providers that don't lock you into plans. I found a SIM with a provider that I liked and decided to purchase it. I did some browsing around while I was here. The store's exterior looks the same. As expected, I didn't recognize a thing inside. I loved that there were accessories from my Google Pixel 4a 5G phone at this store. It also had a rower that looked so fancy with a screen and tons of workout routine options. The checkout is off to the left when you first walk into the store. I had a nice man help me pay for my SIM. It was straightforward tapping with my credit card to complete my purchase. Later on that evening, I activated my SIM online. It was easy with the provider that I went with. Some US portals are difficult for Canadians to enter credit card information with a Canadian address. I do have a workaround. You can register your credit card, but need to enter the numbers in your postal code as the first three digits in the ZIP code field, followed by two zeroes. It has worked for me on a few US-based apps, such as BPme for gas. However, if the portal is a stickler for selecting a state from the dropdown options, this workaround may not work well. I am pleased that I can stay connected with my new SIM and prepaid plan that's flexible and suits my needs. It was definitely easier to compare and contrast what SIMs were available at this Best Buy. (447)

They have zero customer service they had me bring my wife's phone in for service they scheduled me…read moreto come in five different days and them said they would call me they still haven't called and I have the total tech plan

My boyfriend and I were traveling from Arizona and were interesting in switching from Sprint to…read moreVerizon. 3 years ago when we initially got our iphones, we had gone through Best Buy in Rochester as well, and had a very pleasant, easy experience. Given the fact that we had tried to do this transition in Arizona and the employees at the Best Buy in Arizona were complete idiots and not helpful at all, we figured we would have better luck in our home state, which, for starters, doesn't rank at the bottom of the educational scale. What a difference in customer service, product know-how, and plan in's and out's. We worked with Cody during the time that we were trying to figure all of this out, and he was amazing. He explained everything in a manner that was clear and concise, and he did everything he could to get us a new plan and some new phones. Alas, Verizon just rolled out a very SkyNet-esque fraud policy that locks down applications that are from people who are out of state. This policy is new and apparently cannot be overridden by supervisors. The minute one person unlocked it, the computer automatically relocked it. It was very frustrating for us and for the people trying to help us. What was most frustrating is knowing that we would have to do this transaction back in Arizona, where printing shopping cart lists off of BestBuy.com seems to be about the extent of the experience their employees have. However, Cody did everything right, and spent a significant amount of time trying to help us. We appreciated that so much, and truly wish that things would have worked out for us to have given him our business. All of you in the Rochester area, go see Cody at Best Buy Mobile...he'll get you all set up...as long as you're not from another state. ;)

Yes, like the other review they are not very service oriented here. I needed a cell powere adapter…read moreand no one seemed interested in helping me, finally a girl showed up and got me served. Their prices seemed a little high too, but I'm sure its because they are at the mall. I didn't have time to shop online.

I appreciated the prompt, affordable service on my Macbook. Also, the heads-up on my charger (it…read morewas a fake Apple product). They're a locally owned business, and they partner with Paws & Claws Humane Society. Bring an item from the PCHS wish list worth $5 or more, and get $25 off your computer service bill.

Excellent service. Efficient, courteous and know what they are doing ! My problem was fixed quickly…read moreand I would use them again. Recommend highly !

First off I'm here to get my iPhone fixed. It's hard to find one sometimes. It a problem with the…read morecharging port (everyone wants me to wait for/get up grade l) so I thought it may need to be replaced, as it turns out to my surprise it was nothing more than years of lent building up.

Needing a key fob? Battery Plus is not where to go. Been waiting 5 weeks after paying for a key…read morefob. Company took my money then ghosted me. Even store employee says they cant do anything to refund or take care of situation.

My laptop went completely bonkers after an update to Windows 10 saturday. It kept trying to repair…read moreitself and just restarting. Naturally my warranty didn't cover the damage. I needed to get to my files and needed help fast without spending an arm and a leg. I starting researching pc repair businesses in Rochester and found PC Maid had the most positive ratings. She was very pleasant and explained her whole process to me over the phone and that there would be no "surprise" charges. If it was anything serious she would call me first before fixing anything. It turned out a bad software driver had been installed and messed everything up. She repaired it for much less than HP said they would charge me, plus it would probably still be sitting in their repair center somewhere. She has earned me as a permanent customer plus great referrals.

Very pleased with her service. We were in town going to the mayo clinic and our laptop got a virus…read more She cleaned it up and delivered it to our hotel the next day. So afraid we were going to be without a computer for the whole trip.

I stopped in here because my cell was acting up, they were extremely busy and seemed understaffed…read more The store has everythng you would need from computer parts to cell phones. I get my rechargable batteries here. When I finally got someone to help me, he was very friendly and solved my problem.

Only place in town where you can find a coaxial end connector or obscure radio parts. If its not in…read morestock you can probably order it off their website. The guys are very knowledgeable and helpful. They could use a bigger store for sure.

Rochester Pro Music is your typical local music store…read more They have a good number of electric, acoustic and bass guitars from common brands like Fender, Ibanez, Les Paul, etc... As well as a good selection of pedals and amps. As would be expected, they also sell PA equipment, drums and mixers, as well as a pretty hefty selection of used gear. The store also has six (I believe) teaching rooms, and a number of guitar and bass teachers. My former guitar teacher is now working there. As expected, they do repairs on musical equipment. There are a couple of reasons I am giving them four stars instead of five: 1)Their pricing isn't too competitive. 2)The owner does not like "random jamming" on the guitars, because they wear on them a bit. While this is a perfectly valid point, every other music shop I've been to will let anybody borrow a cable and pick and play with their guitars whenever they want. Why? Because they'll buy sooner or later. 3)The brother of one of my neighbors bought a Les Paul guitar there, and brought it in for service on something that was under warranty, and they would not honor the warranty. While I certainly don't know the whole situation, it's still something to consider.

I remember when this Super Target first opened. I lived in Rochester and it was exciting that the…read morecity was going to get its first Target store, let alone a Super one (say Target in French to make it sound fancy). It has been well over a decade since I last visited it. I broke that streak recently when I returned to my old neighbourhood. I did a pitstop here from Eden Prairie. I then did a quick browse around the store. This store still has a Starbucks, which is likely where my love for the cafe started. A number of us back in the day (we were coincidentally all Canadians living here, employed by the same company) would often come here to get a drink and browse around Target afterwards. The women's washroom was clean. I don't recall ever using it before, so that was cool. The clothing section still makes me happy. It's bright and organized well. I did a brief tour of the produce section. It still looks the same as I had remembered it. Veggies look fresh. Fruits look yummy. No complaints on my end! The checkout area seems to have grown. I could be wrong. I don't remember so many cashiers! It was nice to reminisce. Rochester now has two Target stores. This one is in the north part of the city, which is five minutes away from where I used to live. (13)

Just like Dollar General... they don't charge what it says on the shelf... watch out when you check…read moreout!

I brought my 1980s Bernina in for service. The technician came out to talk to me about the machine…read moreissues. I explained I was teaching at a craft retreat in three weeks and he said he would try to look at my machine. Two days later the machine was serviced!! I rally appreciated there effort! Thank you!

What a charming little quilt shop! I am visiting from out of state and am a sewist, but not (yet?)…read morea quilter, but I was really impressed by this lovely shop. I think if I had a shop like this in my area, I would probably more seriously consider taking up quilting! The shop is laid out in a pleasing way, with a good variety of fabrics and many beautiful samples of quilts hanging on the walls and also smaller samples at eye level near the fabrics. They had a bunch of books and patterns to peruse (including some regular sewing patterns for like little bags and things), and most impressively, there were banks of quilting machines that I am guessing may be used by the shop customers, including a couple of really large quilting machines! There were customers using the big machines while I was there, which was really cool. The shop ladies seemed really nice as well, and thankfully not hover-y. I will definitely try to stop by again next time I'm in Rochester! Hopefully I will have some projects in mind that I don't yet have a fabric for by then.

If you're looking for great service and product knowledge go to Appliance Village. No pressure…read moretactics or hype. The prices are comparable to local big box stores plus they care that you get the appliance need!! Thanks go to Marc who went the extra mile to make my experience perfect. Trust me, GO THERE!!!

Randy, Danielle and the team at Appliance Village are great!! I love buying local and the customer…read moreservice is great. They also service all appliances purchased from them. We bought our stove from Appliance Village, they know their products and are easy to talk to.