Randy, Danielle and the team at Appliance Village are great!! I love buying local and the customer…read moreservice is great. They also service all appliances purchased from them. We bought our stove from Appliance Village, they know their products and are easy to talk to.

They fixed my oven, they did a good job but was hoping it wouldn't have been so expensive. I should…read morejust use the microwave more!

Great sales staff ,had Thomas , he was professional and helped out tremendously! Where i buy all my…read moreappliances

Stay away from Warner Stellian. They take your money and then you're on your own. Purchased a…read moreSpeed Queen Washer from them one year ago. Now it's broken. Still under warranty, but they won't come and repair it. After many calls all we get is the run around. Our claim is " being reviewed" by the repair dept. Don't REVIEW IT- come and fix the damn machine. So while we wait and wait we have to pay to go to a laundry mat. So done with them and their terrible customer service. When you spend over a $1000 on a washer it should work more than 12 months, and if it breaks should be repaired quickly.

Thoughtful and geniune with his craft. Mark was very helpful over text messages to help…read moretroubleshoot. Once we weren't able to resolve, he made a visit and was very helpful in sharing his guidance and experiences. He's a rare find and someone I'd hire again for any appliance needs!

Mark was prompt with phone reply and shared his vast appliance knowledge! He was able to…read moreimmediately troubleshoot our fridge and gave instructions how to reset the control mode. Mark is very honest!! He saved us hundreds in repair costs. If we had called another appliance service we would have had a service call fee and potentially the additional cost of a control board. Mark~Thank you!!!

We called to have a service technician come look at our washing machine. Not only was the…read morereceptionist very kind and responsive, she was extremely helpful and got us scheduled quickly and efficiently. Our technician John was very knowledgeable and fixed our washer in no time flat. We will only ever call Mr. Appliance of Rochester for our appliance needs! We would highly recommend!

This company is a complete rip off. Don't use them. They ordered the wrong part two different…read moretimes, tech didn't know what he was doing kept going to his ipad. I asked his supervisor to call me and was told he was out of town. We were with out a fridge for 4 weeks and they didn't seem to care. Terrible customer service.

Sold me a lemon of a dishwasher and didn't stand behind it. They don't do any of their own…read moreservice, so they don't care about you at all after your check clears. I bought a 4 piece Samsung set at Appliance Smart about 20 months ago, which included that awful dishwasher. The first time it broke down, they told me to call Samsung. It's not their problem, they said. The third time it broke down, it was out of warranty. Still not their problem, call Samsung. The fourth time it broke down in less than 2 years, Samsung told me I might as well just go buy a new dishwasher. Which I just did, but definitely not from Appliance Smart. Do yourself a favor and go to a place like Warner Stellian instead, where they'll service the product that they sell you.

I was shopping for a microwave and they only had one and it was missing the feet. It's a scratch &…read moredent appliance dumping ground. And they were only knocking the price down minimally.

We've used Matt's three times: twice on a dryer and once on a refrigerator. Each time he was…read moreprompt, clean, and efficient. He quickly found what was wrong and quickly repaired it, saving us thousands of dollars on buying new machines.

My oven wasn't heating up correctly. Basically was off by 100 degrees. Called Matt's Appliance, he…read morewas here the next day. Fixed and out the door in about 20 minutes! Seemed to know exactly what was wrong and didn't try to just sell us a new stove! We highly recommend Matt! Honest, friendly and knowledgeable!

This location is your typical Home Depot. Very well kept up and the employees are knowledgeable…read moreand helpful. Home Depot is a great store, but Menards generally has lower prices on everything, as well as a bigger selection of hardware type stuff. (Thus I usually go to Menards first.

Bought appliance package $4000 with a dishwasher that had a faulty part out of the box. it was…read moredelivered on a Friday and the plumber came the following Wednesday. He discovered the problem. Because it was 48 hours after delivery, we had to work with the manufacturer to get it fixed through a 3rd party. Home Depot's customer service is horrible. will never shop at Home Depot again.

Just purchased a new stove here today, very smooth transaction, can't wait til it comes in. They…read morehave a good selection to choose from.

We would have given zero rating if we were able to…read more This is review is not directed at the brick and mortar Lowes in Rochester mn. But I cannot find any other forum to leave a review regarding a online purchase thru the Lowes website. My husband purchased a husqvarna chain saw and a gallon of husqvarna gas for the saw. We picked up the gas at the Lowe's in Rochester without a problem. The chainsaw itself was getting delivered. After several delays we noticed the chainsaw was getting delivered to our other house on the west coast. We contacted FedEx and they advised that they could change the delivery address with out any problems, but the vendor/seller would have to contact them directly. We called Lowes, spoke with an associate who advised that changing the address would not be a problem. We were placed on hold twice for several minutes, the associate advised that they were contacting FedEx. We had a three way call with FedEx and we thought that the Lowes associate had confirmed the change of address with FedEx, we all spoke for several seconds and the Lowes associate disconnected basically saying everything had been handled. We continued speaking with the FedEx representative and were informed that Lowes did actually not change the delivery address, they had basically just connected us with FedEx customer service, but they could not help because Lowes needed to actually do the address change not us. We hung up and called Lowes back. We spoke with a different associate and he advised that there should be no problem changing the delivery address. We gave him all the updated info and were put on hold for several minutes. When he returned he advised that they (Lowes) would not be able to change the delivery address, even though they advised that they could multiple times. We continued speaking with the associate, advising him FedEx said they could change the delivery address with out any issues. He stated again that they would be unable to change the delivery address. We to say the least, we were throughly confused, Lowes associates stated multiple times changing the adress would not be a problem, then basically they stated they couldn't. To further muddy the waters the associate advised us on multiple times towards the end of the conversation to contact our credit card company to refute the charges. During the conversation with the first associate, we advised that we would pay any fees regarding the change of adresss if we needed to. He advised that there should no additional fees. We find it very sad, the price on the chainsaw was very good, but actually getting it is another story. We will have the saw delivered and then we will have to reship it, to the correct address. Us dealing with Lowes will not happen again. Guess it's time to go to the Home Depot.

Had an old garage fridge giving me some issues. Decided to just replace with a refurbished fridge…read morefrom Bob's. Fast delivery of the "new" one, and pickup of my old fridge. Friendly and helpful, and they were honest about not spending their effort and my money to fix my old clunker with a bad compressor.

He arrived on time to check out my Dryer. He knew right away what was wrong and gave me an…read moreestimate that I accepted. The part arrived and he called and said he would be here the next day. He arrived on time again and repaired my 12 year old dryer and now it runs like new. I would highly recommend Bob's Appliance for any of your appliance needs :) I wish I could give him an 10 star rating!!

They have zero customer service they had me bring my wife's phone in for service they scheduled me…read moreto come in five different days and them said they would call me they still haven't called and I have the total tech plan

Trying to get customer service in this store is ridiculous. I've asked four people a simple…read morequestion, and they have ALL given me the verbal equivalent of a shrug, and pointed me to the next person or less. I'm standing waiting now after the fourth guy told me he didn't know, and I cordially suggested that he might be able to find someone that wanted my money enough to FIND the answer. Where do you find this many apathetic humans?