Amazing service! We needed to move in a hurry and we met got an assessment, quote, and booked and…read moremoved my mom in about a weeks time. Everyone I talked to on the phone or in person were so helpful and kind. They were so careful will the packing and unpacking (more careful than I would have been!). I would use them again in a heartbeat!

My experience with Smooth Move was exceptional from start to finish. I was thankful they were able…read moreto help me on a short notice. They were very professional, worked efficiently and careful, extremely helpful and friendly. I will certainly use them again if I move sometime

I decided to leave the outrageous prices of California for life in the Midwest. The notion to move…read moreall my items from California is a big mess, but I was referred to Matt's Moving company from my buddy who convinced me to move to Minnesota. This was my first time using a moving company and it by far was better than I ever imagined. All my items were delivered in perfect condition and they even unpacked my items in their respected rooms. After I got all my items, all I had to do was put things in the shelves, and my house was finished. Talk about a very easy process! God bless Matt's team. I hate moving, but using Matt's Moving service it made it a lot by 1000%.

Our move was scheduled to start at 10:00 am on a Saturday morning. The night before our move, in…read moreJanuary in Minnesota, we got 8-10 inches of snow. The movers were coming to our town from 30 miles away. We were advised at 9:30 am that the movers and truck would be 1 hour late, arriving at 11:00 am. They stated they were having engine trouble and the truck wouldn't start. We understood, this is cold MN in the winter. We agreed this was fair, knowing the road conditions would improve also in another hour. 11:00 am rolled around...no movers. We called customer service. We ended up being told they would arrive at 12:00 pm. This was starting to press our timeline, as we were supposed to be out of the house by 3:00 pm. We reluctantly agreed, what else could we do? Well, 12:00 pm rolled around...still no movers. We called again. My husband ended up in a heated discussion with customer service. We were told they would call us back... they crew was still figuring out their engine issues. At this point, I offered to drive to Rochester to rent a U-Haul if the moving crew would just show up at my house in whatever vehicle they could to load said truck. Customer service told me that wasn't necessary. (Boy, were they wrong!). We went around and around with customer service 3 or 4 times. Eventually we were told that they were sending a completely different truck and crew from the Twin Cities and they would arrive by 4:00 pm. 4:00 pm?!? We were supposed to be out of our house at 3:00 pm! Well, one thing let to another and we moved what we could in our own vehicles...we had already wasted all morning waiting on the crew, we didn't want to waste the whole afternoon as well! Come a few minutes before 4:00 pm, the truck showed up. These guys, by no fault of their own, were already tired. They said they'd already done a full move in the Twin Cities that day and then got sent to our house. Seriously?! I hope they got a huge bonus! Bless their hearts, they worked their butts off!! BUT... we didn't get out of the first house until almost 7:00 pm and didn't get moved into the new house (7 city blocks away) until after 9:00 pm...we were supposed to be done by 4:00 pm! I was in tears, my husband was beyond upset. This was supposed to be a happy, carefree, easy move for us! I called customer service on Monday and asked how they were going to make this right, as customer service on Saturday told us there would be a "significant decrease in the amount due". Well, our bank account got charged the entire $750. When I spoke with the person who could "make it right" they offered me a 5% refund, then a 10% refund, and then settled on their "best offer" of a $100 refund. I took the $100, hoping for no more whammies! Long story short, I can't say I would ever recommend this company. I was not pleased with anything but how hard their crew worked, once they finally arrived. But, I suppose we'll always be able to hold onto the memories of what a nightmare this move was... and hopefully someday we can laugh about it!

We originally rented a unit from Rochester Storage- great- easy and super friendly. Then we found…read moreout they also have moving services- jackpot! Brian (and the other Brian) were super friendly, incredibly hard working, and did not even knick a single wall- we would HIGHLY recommend Brian if you are moving across town or across the country (yes- they travel!) Cost was HALF what Two Men and a Truck quoted me- and BONUS- local Rochester business owner!!

From the owner: We are the top-rated storage facility in Rochester, MN. When it comes to service, we ensure your…read morecall is answered or responded to 24/7 by the owner/operator. Our prominent location (across from a Kwik Trip) is convenient and in a safe neighborhood. We offer drive up self-storage, moving services and trailer rentals. Our self-storage units are modern with bright drive aisle lighting and HD surveillance for your security. Our website makes renting a storage unit super easy and can be done on your phone or computer in a couple minutes, gaining immediate access 24/7. We have a wide variety of sizes including units with extra tall doors, lights and electricity as well as outdoor surface parking spaces. We offer stable rates, provide the lock, free pallets and offer a discount for long term rentals. Give us a call and I can share with you why you should choose our facility and moving services! Thank you, Brian.

They did exactly what they said they would when they said they'd do it! No damages whatsoever, but…read morethat relies heavily on whoever packs the ReLoCube. All phone support was very polite and helpful!. Delivery occurred within the hour of being alerted to the delivery. The driver was courteous and friendly. Would recommend!

I am so grateful this was an option for moving my things from MN to CA. It was great to have the…read moretrailer delivered to my place, have a couple days to load it, and then have it delivered to my doorstep about 12 days later. I was quoted a price that was a more reasonable cost than renting a truck and moving it myself. The customer service team was very helpful and accommodating as we arranged delivery and pick up, and when I had difficulty removing the bulkhead due to bent poles, they sent the driver back to assist. The driver Steve was terrific! Because of their tip to load things high and tight, I actually used less space than I was quoted, and saved a significant amount of money. Everything arrived intact. I highly recommend UPack for a cross-country move!

The negatives of their service ended up overshadowing the positives…read more 1. My cat went missing. I told the owner right away that my cats were in the bathroom. He didn't tell the crewman, and one was let out and went missing. My friends and I spent 3 hours looking for my cat. It was very distressing for all of us. 2. They were not honest with the price they would charge. We communicated up-front that we had larger pieces, we gave them a list of the pieces, lived on the second floor, and the date was a holiday. Their website says $90 per hour, but they charged us $250 per hour. When they say they may adjust the price, make sure you know upfront. They never communicated to us an honest cost beforehand, that stairs would cost more, and that working on a holiday would cost more. We would have chosen another date, we were flexible. They said we just did the date you said you wanted and that's what we charged for working on a holiday, but they never told us beforehand. If that's what they want to charge, that's fine, but you need be up-front with it so that person has a choice to take their business elsewhere. They did do a good job with the moving aspect. They packed things well. They showed up and let us know they were running late. We were very polite to the movers, they never complained to us about the job, we did ask at the end why they charged us that much, but we weren't mean about it or anything like that. We bought them water. We just had standard furniture, like dressers, beds, and shelves. Our new home was about 5 miles away, so they didn't have to travel far. Nothing other movers had issues with in the past.

From the very start Move N Groove had the best of interest for my aunt.Thirty minutes before…read morearriving they gave a courtesy call and when arriving greeted us in a professional, friendly manner. Worked together well and went above and beyond to make her move smooth. I needed to leave and they reassured me that they wouldn't leave until her new place felt like home. And that meant arranging and setting up her entire apartment. My aunt was beaming...what a way to start her new home adventure in such a positive way. Besides the move they took her broken and outdated appliances and graciously took her items no longer needed because of downsizing to goodwill. Wow, again...going above and beyond! Thanks Leon and George, you do a great job and we highly recommend you! Please give them a call...

So happy with the service from Josh and his crew! I admit, when he told me they charge by the hour,…read moreI was afraid that they'd take their time and not be as efficient as someone who might charge a flat rate. Boy, was I wrong!! The communication was wonderful and Josh showed up right on time, with a professional yet friendly demeanor and they wasted no time getting right to work! I was quoted an hour and a half for the items I needed moved, but decided last minute to have them do a little more and they still finished the job in the time I was originally quoted. They were very careful with our things, and our home. There is nothing I would change about the level of service and professionalism we experienced. I would highly recommend Josh's services to anyone looking for a mover. They also do long distance moves!

Josh and his crew are the best we have ever used. We have used them for local moves in Rochester to…read moreand from our storage unit as well as twice to and from Chicago. He is very efficient and is an excellent value. If we move again in Chicago, even if we are simply move to another home in Chicago, we will once again call Josh to see if he is available. Coming all the way from Rochester, he would be a better value than using a local moving service here.

On Time and Prepared! Great Communication! Thank you Dennis and Will .. much appreciated!read more

Doesn't come across as a real business over the phone and, unfortunately, they don't work on…read moreSundays, which is a prime moving day for my clients. It's sad, because we'd love to be able to hire additional labor occasionally to augment our crews.