I don't normally write many bad yelp reviews. I tend to mainly praise places I thought did well. But I am extremely upset by my experiences with this UPS store location today, and I am rating their performance as low as I can. I had to ship a large framed artwork, that my wife had made, across the country. I packed it in a large box and even though I said I was in no hurry, and wanted the cheapest price, I was charged over $400. I accepted the price because I needed to ship the item. I'm moving, and I had already sent the moving truck away. Later I found a second artwork of hers and I put it in an identical box. This time I got a different person and they offered me a ground rate option that the first person didn't even tell me existed. The cost was now closer to $100. They offered me no refund or even an apology -- just a lot of pushback about how I had made a wrong choice earlier, when I had been given no options. read more

The UPS Store - Artwork in a box that the UPS store on Sherman Way overcharged me to ship. - Mailbox Centers Near Me - Reseda, California

The owner Ghazi Jamshed is very rude and unprofessional. He is not there to help you he is there to take your money and if it's not in cash he will not respect you. He makes jokes out of people's difficulties. I would suggest taking your notary and shipping business where it is appreciated. Definitely not here. Ghazi also charges more than any other UPS in the area because he is a franchise owner and sets his own rules to get over on people. I have a lot of patience for people and have given this store multiple chances but he repeatedly disrespects everyone, I have seen it in line with other customers and also to me. I do not recommend coming here. The girl that works there is very sweet and she is the only reason I gave them another chance. Only way this store can improve is by making sure UPS trains Ghazi properly. read more

Beware of this location as they will try to upsell you the minute they can, was just trying to small a small ENVELOPE, not even a small package. Cheapest option they quoted me was 30 dollars, yeah right ! You must be thinking I was born yesterday. USPS stamps FYW 2 blocks away, just use it as a drop off spot, never to ship pacckages. read more

-28 days too late- I spoke to the owner and said I needed a document to be printed. He asked if it was regular or colored and I replied with colored. "That will be $2" and I said okay. When it was time for me to pay, he added a computer fee of $2 "usage fee 1-15mins" plus the $2 printing fee. I said, "oh, there's a computer usage fee?" Mind you, I did not use the computer, just needed a document to be printed. Maybe it's because I sent the document to the ups computer and he used the computer to access the document I sent him? Either way he should have said there's an additional fee of $2 in the first place. Now my total comes out to $4+(tax). I could've left for misleading me to believe that the cost would be around $2 but I did not have a choice as I was in a hurry. So I paid and left. Lesson learned. I will never go back here. Except when I have a package that's already pre-labeled. I wouldn't be so annoyed if he would have told me about the "computer fee" in the first place rather than saying the printing will cost me $2 Update: accidentally sent a bad review to a different ups near CSUN. The guy reached out to me, trying to make sure if I was at the correct UPS and was willing to refund my computer usage fee because they do not have that in their facility. Since UPS are privately owned, they have different prices. I made a mistake of coming here. Next time I know where to go to print my documents with no computer fee. And that is the UPS near California State University, Northridge! read more

The UPS Store - UPS stores are privately owned. If you don't want a computer fee usage, AVOID THIS PLACE and go to the UPS near CSUN! - Mailbox Centers Near Me - Reseda, California

Its nice for notary, printout, pickup l. I haven't used for mailbox but its great service. read more

Ghazi Jamshed was extremely helpful with notarizing my documents. Great overall service.

The notary here has no idea how to do his job as a notary. Case in point: He notarized some court documents for us back in March, but they got rejected because the notary language was wrong. When we provided him with the correct notary language (per the CA Courts), he refused to notarize it. So, we took our business to another UPS Store and had no issues with getting the packet notarized. Two stars, because if you're simply sending a package, this is still a good spot for that. But do not go if you need a notary (Leslie at the West Hills location is much more helpful). read more

Despite being a constant client of this location, today I left feeling beyond ripped off. It is evident that they charge even for the air we breathe. Today, I needed a stripe of tape, and they charged me $2 plus tax. I was in disbelief of such fee and asked them if it was correct. The young ladies were afraid to tell me I was right but charged me anyway and passed me the business card of Mr. Ghazi. These fees are not fair but rather abusive. More than the $2, it is outrageous that the intention is to take advantage. There is no customer service and much less courtesy. read more

They charge unreasonable prices for something as simple as tape and their employees lack customer service.

The owner (Jamshed) was so rude not just to me also to other customers while I was waiting. I was going to ship a large bag to Chicago and had an estimate with another UPS store and we showed him the estimate, he said this is not UPS and they measured your bag wrong and because of only 2 inches difference he wanted to charge us $150 extra for shipping. Terrible experience and customer service. Definitely was my first and last experience in that store. read more

I went for a drop off and it was such a nice environment in there. The staff is really nice, and Tania was such a an amazing help! Definitely recommend this spot. read more

Excellent customer service, the staff are always friendly and helpful whenever I have questions or concerns. Would definitely always recommend this location specifically Tania, Daisy and Briza read more

Needed to make a rush delivery and since the post office doesn't open till 10am I stopped by this store at 8:15am. The gentleman behind the counter was very personable and knowledgeable. He made sure that my next day delivery was correct and for the time I needed it to arrive. Pricey but that's what I get for waiting till the last min to send it out. I definitely recommend this store if your in a jam and you don't have time for the post office to finally open. read more

Do not come to this UPS center. Attitude is horrible, condescending. There are planets of other places in the Valley to go to. The UPS store on Saticoy is awesome! This place is no good!! read more

If I could give zero stars, I would. This man overcharges!!!! This UPS ruins the reputation of UPS. AVOID AT ALL COST. And drive 5 minutes away to another location. read more

It's not often these days to find such caring & hardworking people. Farhana really helped me get the best deal on my shipping and the owner Ghazi is a very kind soul as well. It's refreshing these days to feel welcomed like family in a UPS store nonetheless of all places.. Wishing this hardworking family tons of success.. All my best. William H. read more

The UPS Store - Mailbox Centers Near Me - Reseda, California

If you wanna have a good service at usps store go straight here, Mr. Ghazi will help you out a lot. He stayed after 6:30 ( store is closed at 6:30). My track numbers didn't work he made a call to amazon and fixed that. Thank you so much Mr. Ghazi you are the best. read more

The UPS Store - Mailbox Centers Near Me - Reseda, California

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ignore all the five star reviews. all the five stars you see are two sentenced. he asks customers for five stars on yelp. ghazi can charge you for cheaper but would rather make you pay $5 for a piece of tape, $3 a minute to use a computer, and $400 any chance he gets to ship out a package, and no returns but if youd like the package back it is a fee of $150. trust me, you do not have to pay to use a computer, you get full refund from any other UPS. do not support this scammer. but all ghazi has to say is "its a franchise" or "thats just business" read more

Really nice people very friendly and responsable Is close to my house I'm recommended this store read more

After seeing the response from Ghazi Jamshed, the franchise owner of this store, I have to respond. He says that he is unable to find the shipment that was spoken of during our call however, one of his employees along with Ghazi himself, looked up the code that I provided and discussed the specific matter at length. It is one thing for a business owner to push back on a reasonable request (Asking for a refund for one day delivery when it actually took five days) but to outright lie about the matter is unacceptable. I would encourage all readers of this post to sort by worst reviews and you will see that there are a significant number of "1" ratings for this establishment and negative comments about Ghazi. I would highly recommend not supporting an establishment that does not stand behind their commitments and further, lies when confronted by the truth. I must question if the positive postings are real or simply posted by family, friends, and workers to shore up an otherwise poor overall rating. read more

Came in for a simple transaction. Rude employee gave me attitude when I asked why they would charge me a dollar for 3 short pieces of tape. At first I laughed because I thought she was joking. She did not smile back. I asked if she was serious, she said "yes". I protested and explained I've never been asked to pay for such a small amount of tape. Then as I continued the transaction she engaged me with a rude tone. Another woman working there was polite and tried to take over the from the rude employee. Rude girl continued to argue with me and then brought out the manager (ghazi j.) who also continued to argue with me. He insisted I observe all the packages that were stacked in the office and to observe all the tape customers used. Then he dragged me into a debate about charging customers for tape and explained a customer used half a roll on a box. "Should he be charged" he asked me. I told him he should judge each case on a case by case basis and should totally charge someone for using half a roll of tape but maybe not nickel and dime a customer who uses 3 small pieces. I told him such a small amount of tape should be factored into operating costs. I don't really know how a simple in and out transaction escalated into an argument and then a debate. I suspect the rude employee got the ball rolling. After looking at other reviews I guess I shouldn't be surprised I had such a lousy experience. Looks like they have been abusive and rapacious with other customers. I recommend the only polite representative who was working that day take over all customer related operations. Other two have no business dealing with the public. Especially the really rude girl (young, black hair, glasses I think, rotund, bad attitude). Listen to your negative reviews jizzy j., these people are trying to tell you something. You're abusing your customers with your price gouging. Also, don't lecture your customers jizzy. read more

Great place. Mr. Ghazi and his staff are excellent and very accommodating. Notary public on site anytime too.

Every time I go here, I have an amazing experience. The staff is great, the owner is great. It's always been an easy experience, and I've always loved happy. Easy packing and shipping, easy package drop off, and fantastic and easy notary services. A+++ read more

I had been there a few times before, mostly to drop off Amazon returns, and always noticed they were very slow. Today I arrived with several Amazon returns (including two large boxes containing suitcases), which I unloaded from the car and brought into the store with difficulty. When it was my turn, the owner said the QR code scanner wasn't working, but "it was being repaired". He said he had the same issue two days before, and claimed that the problem was with Amazon and not with his equipment. I waited at least 20 minutes, during which several other people came in with Amazon returns (some with large boxes like I did). The store is very small, so there is no way he didn't see them. Still, he made every person wait in line until it was their turn, and then told them the QR code scanner wasn't working. Since Amazon returns are a huge part of their business, why don't they put a sign on the front door when they are unable to accept them, instead of deliberately wasting customers' time? BTW I called two other UPS stores, who indicated they had no problems scanning Amazon QR codes, so it was clearly not an Amazon problem. So I reloaded all my boxes in the car and went to another UPS store. read more

I've been coming to this location for business every week for over 5 years now and never had any issues with the owner or any of their employees. I was actually at the other register when he came in rudely asking for a discount because he didnt understand why the price had changed on something. Was super persistent about getting a discount because of his cool looks or something and when he didn't he stormed out dramatically and emotionally, sort of like my mom when shes mad at my stepdad. read more

The UPS Store - This man is a liar. - Mailbox Centers Near Me - Reseda, California

I tried to give this new business, my business, however, every time I go in, it's a waste of my time and I end up going to the Tarzana UPS store to get what I need taken care of. First Time: I had an Amazon drop-off: The gentleman was notarizing a bunch of pages for another customer and told me it was going to be 15-20 minutes; I left. I figured I'd try again to give this new business a chance, yet, almost every time I go in, I'm sent away (to the PO, or back to Tarzana UPS). They'll sell me stamps, but not take the mail; I have to go to the PO or to a mail box. Last Visit: I needed a notary. I was told that it would cost me $15 PER SIGNATURE (not $15 per notarization) which is OUTRAGEOUS GAUGING the going rate is $15 to notarize the legal notarization page. This would have cost me $75. I went to Tarzana UPS who charged me $15 for the one Notary Page. read more

Parking not too bad depending on what time you go there. I usually have no problem grinding a parking spot. Every time I go there the staff is friendly. Never have to wait long at all. Usually in and out within 10 minutes. Only place I go. read more

Monday January 11 around 10am I went to into the store, I bought a box for a return and I want it to pay with my cc and the lady kept questioning if I was sure that I did not have cash because she rather get pay with cash . I said I am sorry I don't have any cash and she kept asking me if I was sure !! I started feeling pressure and terrorized you're her . Very bad customer services. read more

Walked in gentleman at the counter not wearing a mask giving a lady change. I kept my distance and didn't say anything. He then starts yelling at his employee Daisy. I then walked to my car to get my id. When I come back in he still isn't wearing a mask and yelling at Daisy. I then couldn't hold back and started yelling at him. To put on a mask and to act right. He happened to be the Manager Ghadji. This manager needs to treat his employees right and stop jeopardizing others. read more

I paid for a package to go to Florida and came Before the cut off time but had missed the cut off time and I was charged for a package because rep put the wrong label on the package. The owner is a rude S of a B and tells me I'm not getting a refund. Your rep scanned the wrong package and that's why it missed the cut off time because ups had to create another label read more

Absolutely horrible service, don't ever deal with these crooks and scammers! Don't ever write yelp reviews but i feel i need to today. I went into his branch, which i only went to once before and i visit many UPS branches in the valley (always ship same item, same box size, same weight, DIFFERENT destinations). He tried to charge me over $33 in "Additional Services" fees as well as Insurance charges which i specifically requested not to add. I could tell he was doing something sketchy as it took him an unusually long time to come up with my final bill (was fiddling with charges to make my fee go up). Keep in mind, i ship this same box all the time at different locations. Finally, my total came up to $106 before using my AAA member card discount (5%), totaling around $100-101. I thought maybe due to Coronavirus the fees could have been higher but was skeptical because i had another experience at this store where they also seemed to overcharge me. After he printed my itemized label/receipt, I noticed he charged me the extra $33 dollars in additional services and insurance. When i asked him what these extra charges were, he said due to the size of the box, he has to charge me that fee. When i persisted that no other UPS charges me an extra fee for my box, he reasserts that surely, they all do. I go into my car, retrieve another receipt for the same box, same weight, although a different destination, and prove to him that they do not charge the extremely vague "additional services" fee. He gets extremely defensive, begins shouting at me, and i ask him to process a return for me. Long story short (OR NOT BECAUSE WAIT, THERES MORE!!), i go to another UPS, they charge me ONLY $67 to ship the same box to the same address and take my business welcomingly. THIS GUY IS A CROOK!!!!! I found out that i left my airpods at the store via "Find My" application on my iphone. I go back to the store and told him i left my airpods here and please return them (i remembered leaving them on the counter a mere 1.5 hours earlier). He said he did not have them and so i said no problem and left his store. I was standing by the entrance and used the feature to "play sound" off of the airpods. And although very faint, i heard the distinctive beeping from inside the store and walked in, demanded he return my airpods, which i could also hear beeping! As if confused by what i was asking, he swiftly walked to the back to get the airpods and was uttering condescending statements at me. At first, he was acting like he didn't know what i was saying. He then grabbed the airpods from the back (sound stopped playing) and got up and into my face as if he was looking for me to respond and get into an altercation with him. Mind you, i am recording at this point for my own protection and take two steps backward as i am not going to get into an altercation over his incompetence. He eventually returns my air pods and i left his store. After this experience i found out, by calling Corporate that his wife also charged me extra for "Additional Services" fees, as well as inflating the size of my box to get a larger fee out of me. I filed a complaint for my money. All in all, i would have been overcharged ~$75-100 in both transactions, had i not cancelled this transaction. I am currently awaiting their research/investigation to get a partial refund on my previous order with this branch. HORRIBLE PEOPLE. EXTREMELY RUDE, UNPROFESSIONAL, CONMAN RUNNING THIS STORE. SAME FOR HIS WIFE. THEY ARE NOT HONEST, AND WILL TAG EXTRA FEES ON SERVICES YOU DON'T NEED. SAVE YOUR TIME/HEADACHE AND GO SOMEWHERE ELSE, THESE PEOPLE ARE CROOKS AND TRAINED TO SCAM YOU WITH A SMILE ON THEIR FACE. read more

Great customer service! Very nice people! I had to pick up an amazon delivery from here only to find out my fragile earthenware was broken upon delivery. So I went on my amazon app and processed a return. They helped me print my return label and packaged the whole thing at NO COST! I mean that full service is rarely seen nowadays. Thank you again! read more

GhaZi provide excellent service. Best dhl store in the valley. The store is very accomodating and family oriented. read more

I've been a customer for the last six months and it's been an amazing experience and very friendly and very professional. Great place to have a mailbox forwarding service and shipping packages. One stop shop! Box 122 read more

So glad this UPS store is nearby. Went to a closer print/copy store but they were closed due to COVID-19. So I found out this UPS store was not far from me and called to make sure they were open. YEAH! When I got there (they all wore masks and social distancing) they were busy (mostly because the UPS delivery drivers were picking up) but I didn't have to hardly wait for assistance. I just needed to get some copies. The lady (sorry I wish I got here name) was very helpful! Got my copies, paid for them and on my way out in 10 mins. Kudos to UPS. Keep up the great job and service! read more

I had this mailbox for more than 9 months now here is the kicker i came in to pick up my mail on may 3th 2022 and let me tell you I"m always on time never late on my payment this dummy had the fucking audacity to say I did not pay because his records show on file I did not pay which I did I always keep my receipts I literally had to stop what ever i was doing drive home then drive back to show I did pay this p.o. box not the first time he did this to me so watch out for this guy and his staff they have no clue who pays and who doesn't word of advice keep your receipt I am leaving after this month for this reason. it's not my job to show a company how to do business but you should have a way to track payments I've been in business for some time now and I use quotebooks to keep track of my bills and payments so if you are a business you can't afford it just copy your receipts in file and staple it to the in a file with a receipt for your clients and do your fucking job maybe this would not happen or fucking hire someone who can do it for you. read more

I would choose another location if possible. The staff was rude to us after we made an online appointment for notarization, which we received confirmation of twice during the week. The person handling these matters was out of the office. The staff member returned and told another member we were there for our appointment. The person came out and immediately started saying she had been calling for the last three days and that since we handled the appointment booking online, which they don't use, that was our mistake for securing it online. A. Why have online appointments if your location doesn't use it? B. She said she called several times, and when I asked if a message was left, she said yes, which is untrue as I use my phone as a business line and no one called, no missed calls, and no voicemails. C. Why can't they apologize and offer times a notary will be available? D. If they don't take online appointments, why keep calling to cancel if that method of setting up an appointment doesn't exist? How did you know to call and cancel in the first place? We left and found a great location on Ventura Boulevard that had to be one of the friendliest postal centers I have ever encountered. I have no problems with issues coming up and appointments being moved, changed, or canceled, but do not like being treated like I was an idiot for using an online appointment maker provided by the company. Other small businesses, including other UPS stores, deserver your money and business, go to them instead. read more

Needed to send a package. I hardly send stuff back online so this was a new process for me. The manager Ghazi very nicely helped me with the process. Was very helpful and provided great service. It's conveniently close to my home and it closes later than all other UPS stores which works for me since I get out of work late so this is the only UPS store I will go to from now on. Thank You Ghazi read more

Absolutely the worst example of customer service that I have ever seen. The owner is rude and condescending and his wife who is the other owner is absolutely unhelpful and unknowledgeable. I will never go back there again. The owner attempted to charge me $6.21 for 17 black-and-white page print outs. This price gouging will not stand. I'll be forwarding this complaint in an email to the UPS corporate office. read more

Never ever ever go here. I've been to a few UPS stores and don't claim to know how to run one successfully. But whatever they are doing at this location is not right. There was no social distancing enforced, first of all, and the woman who helped me didn't know how to tape anything up. I was quoted $90 for a domestic "basic" ground delivery with no required arrival date. Just go to any other location honestly. I also know that the owner of this location likes to respond defensively to bad reviews. He was there today and he was rude to another guest in front of me. I wish i had heeded the other warnings. There are 7,000 other locations so just save yourself a trip and don't go here. read more