I get it, things change. But, when a customer is taken aback by the new cost of returning an item(I did not pre-print my return label) both clerks do not need to ridicule the customer. This is exactly what happened to me today. Maybe it's happening to them a lot. Maybe I just pissed them off, I don't know. I do know I will find other means to deal with my shipping/returning needs from now on. BTW, this happened 6/3/19 in the afternoon. read more

Nathan is a literal gift from above, I am having shipping issues with a table I bought. And even though the UPS store doesn't handle shipping issues, he still searched out an answer and proceed to call us back with information about my package. Nathan went above and beyond for customer service, was kind and incredibly helpful, and truely someone who Exemplifies a helpful can-do attitude. Thank you Nathan!!!!! read more

Thank you UPS store for always providing wonderful service and the staff is extraordinary they always go above and beyond to make sure that you have everything that you need read more

I have a great deal of things shipped to me from here. I have a problem with Amazon as well. I get my mail here. I am a customer. I am also an asshole. The people who work here have to deal with the general public's stupid questions and sometimes even stupider demands. Some examples include: "Well why hasnt it arrived yet?" "Why are your prices so high?" "Can I send my dog? How about my cat?" For people who continue to ask such brain busters, here is a secret. Tracking numbers are your friend. Now bust out the ol jitterbug and educate yourself. Google can be a powerful ally. I know life is hard but when you are stupid life is harder. Point is these guys are professional. Stoic, unflappable like Donald trumps hair. Yeah grandma, Google that shit. read more

The staff in here are the best, we have had a box with them for about a year now, and I still forget my key most times.. not only am I always greeted by name, they are nearly always going to grab my mail as soon as they see me to give it to me. This is good old fashion service from people who take pride in their work. read more

Terrible service. Staff are constantly calling to renew mailbox without checking first. Strongly advise against using this location

Fantastic service. I went in to have a notary done and was out in about 10-15 minutes. Perfect and the price was right. From now on UPS Store for me. read more

Sarah at the UPS store was absolutely terrific. She was most pleasant, helpful and extremely efficient. She was a true joy to work with. This was the fourth time in recents months that she processed my mailings. She should be commended for outstanding performance. read more

The girls that work at the UPS store are amazing! Especially Daniel!! She went above and beyond to help us with some wedding invitations and the printing of the labels. We were having problems, and had tried another spot in redding with no luck... Danielle did not have to do everything that she did for us... But within an hour she had what we saw as a huge problem completely under control and we left there with the invitations and the labels... It's hard to find employees like this, who love their job, and serve the customers 110%... Thank you Danielle!!! read more

Today while dropping off a package I ran into a friend in the office. As we started to have a conversation catching up since we have seen each other in a long time the associate behind the counter told us if we are going to keep talking we need to take our conversation outside as he is helping customers. We were in no way yelling or behind loud. I explained this to him and he told me he has the right to refuse service to me if we keep talking. I would not recommend this location for any mailing needs. read more

I went in today and Chelsea was great. I couldn't find any of my packing tape but they were able to take care of it at the store and even updated my address for me since I just moved. read more

Just printed 3 b&w pages & paid $2 after paying $85 for a 3-month box rental...highway robbery!!!

Friendly and accommodating​. It is a nice and convenient one-stop​ shop and ship.

Specifically states Accounts and Business Services on the windows, but if you've got a business account they apparently can't help you out. I ran out of labels and needed to mail a package; had my account info with me and was told "we can't use other accounts, we can only use our account." I asked for blank UPS waybill labels, but they don't carry them.... Go figure... read more

This store is awesome! Everyone there has been extremely helpful! They are friendly and professional. Everyone that I've dealt with went out of their way to help. I don't know everyone's names, but Nathan went above and beyond helping my family with all our needs. I will definitely recommend this location to all my contacts. read more

They were very prompt in service. There was no line. When someone came in they actually looked up and said hello...im totally amazed. Very quick! And way better than standing in the line at the post office! read more

These guys are great - excellent service, they'll work with you to find the cheapest, fastest, and safest way to get your stuff from point a to b. The employees are all kinds of fun, too; you'll find yourself hanging out and chatting long after your business is done. read more

There should be a 0-option. Dropped my package off on July 1- Still has not gone out.! They "claim" they don't have it, yet UPS says they never picked it up/canned it. I will Never use them again! 1 manager, Jonathan, said he was familiar with the box, saying he knew what it looked like and had all the danger stickers all over it..... It was going to Avon! Clearly does Not know what he's talking about! 2nd manager just said sorry. Now I'm responsible to pay for the contents, which I left in thier business (& yes, they gave me a 'drop off package receipt!' read more

This store always offers the best customer service. They keep their prices real and always cheerful and great hours! They do rock!!!

I've been here several times now, with amazon or Zappos returns. Each time, I am promptly greeted and taken care of. No fuss, no muss. In and out lickety split! read more

Convenient location and good parking. The guys in the store are very nice and took care of everything I needed.

I have used their shipping services twice now and both times have been the quickest, most painless, stress-free, easy-breezy processes ever. I used to only go the the post office to mail anything off and now I'm wondering where the heck my head was at. Something about the post office is cold and official and unpleasant, right? The UPS Store is the exact opposite. It's smaller and more casual and every person I've interacted with has been so warm and nice to work with. And let's not forget those convenient business hours! Hello USPS -- people have jobs. How about some more accommodating hours? Yesterday I walked into The UPS Store with a return sitting in the open box and the printed, uncut return shipping label floating on top. I walked in, was immediately greeted, told them I needed to ship my return off, a gentleman took my box, asked if I would like a tracking receipt ("no thank you"), and he sent me on my way! I'm talking under a minute. I will never set foot in another post office. You guys are awesome. Keep up the good work! read more

Great service, friendly people. Easy access. Quick and easy to ship stuff.

The service I received while dropping off a package last week while I was in a hurry was prompt and friendly.

This place rocks! They have a great service and are so helpful! We found an incredible savings on business cards here. Definitely five stars! read more

The customer service wasn't horrible, but definitely wouldn't even hit the good category! I wasn't given the chance to proof everything and once I looked at my receipt, names were spelled wrong! The staff was more concerned about some type of drama on the phone! I would recommend FedEx Kinkos in Redding! Better service! read more

Honestly, some of these reviews are ridiculous. People have bad days we need to start allowing people to......... The bad yelp reviewers do you never have a bad day. I've personally have always had very good customer service and if for some reason, which happens very rarely, that associate doesn't know my answer they grab somebody that does. The owners are often their which adds more to the quality and moral of the store. People are always saying shop local, well here's your chance let's keep our $ in our community. I have no stake in this business I don't have any friends that work at the UPS I just happen to work nearby so it's convenient. They are nice, they take care of me, I have never once had a problem with them. read more

I love the UPS store! I have been coming to this location for all my shipping needs for several years now. I have never had any issues and the staff is very helpful. I can always count on Nathan, Danielle, Kevin and Daniel to make the shipping experience easy and fast. I feel like their prices are fair and their printing services are very helpful. I had a banner printed a few months back and it was gorgeous! I would highly recommend this UPS store. read more

It's been about 7 months since my last post, I've gone in since then and the people are very professional and my packages have gotten delivered on time. The last post I had to ship a passport my sister in law forgot across the country, I did pay for express, I still didn't know what happened, but I just decided to go with Fed Ex for anything that goes across the country and is in a hurry. read more

This is always for me the best service experience I have had at a store like this, mainly because of one person, who deserves a Yelp for it. If I could give a 6th star for Nathan I would. He is the most conscientious, professional and accommodating person I have ever dealt with at a retail location in over 20 years of being in business. I leave tedious tasks for him to accomplish and he does them more accurately than I do myself and makes sure that I am totally satisfied with the job before I leave. You can tell he is proud to do a good job for you and make sure you are happy. In response to the person who doesn't think there is enough parking, I'd park in a dark alley and walk a mile if I had to. 6 stars here. read more

Went in on several occasions to ask about shipping large boxes interstate via ground-service. Always got rapid and helpful responses. Part of the anticipated cargo was the mountain bike I'd parked outside. The person helping me (whose name I regret not asking) accompanied me outside and took his time to measure my bike so that I'd have an accurate and reaslistic response concerning my queries about shipping the bike. This is terrific customer-service. read more

We have used this store three times and each time the service has been outstanding. The person that helped us, was, primarily, Daniel He is friendly and has excellent customer service skills.If 'Undercover Boss' ever visits this store I have no doubt Daniel will be noticed. We were also impressed by one of the staff that saw us taping a large box outside the store and came out to tell us that they would tape it for us. read more

Notary Took his time and made sure we were completely comfortable with everything we signed. We signed all of our closing documents; then he emailed and overnighted all documents for us. Thank You Nate! read more

The team at this store operates like a well oiled machine. They are each very helpful, a notary, and work quickly so there isn't much wait. Thank you Nathan, Daniel, Kevin, Johnny, and Danielle! read more

Nice store, clean, good service. I only gave them 3 stars because they refuse to ship gun parts. Even if it's not a gun parts but just looks like a gun parts they won't ship it. Tried to ship a shotgun choke through them. It's just a 3 inch piece of pipe. They wouldn't ship it. So now I just go someplace else. Post office actually shipped it cheaper and faster than UPS. W read more

If I could give them no stars I would. I brought in 2 packages to be returned to Amazon. Well Amazon never received either of them. I've spent the last month trying to get a refund read more

I have mailed a total of 2 packages ever with UPS. The first time I mailed a set of steel stove grates. When they got to their destination they were broken in half. I will reemphasize that these were STEEL stove grates. The second incidence just happened. I was mailing a car title so we could close on a loan. UPS lost the package. Even though it had a tracking number they were unable to locate the title and our loan could not close. I filed a claim both times. The first time was straight forward and they paid according to the purchase receipt. The second time they reimbursed the DMV fees for applying for a new title. However, they were unwilling to expedite shipping to DMV to apply for new title. Not only would they not expedite, they would not pay for any shipping!!!! They lost my title and would not help to get a new one. They are NOT competent nor is there customer service good at all. I will NEVER shop the UPS store. I will be mailing fed ex from now on. read more

Have been dealing with this store for 11 months. The customer service is excellent! Whether mailing packages, printing emails, making copies, using their notary services or just handling my mailbox issues, the entire staff has been top notch They are always friendly, knowledgeable and willing to help. I Can only hope that the USP Store at our next destination will be as good. Highly Recommend their services. read more

Owner appears to be inept: ULine box S19940 Q25 are $0.27; Uline S19941 Q25 are $0.34; environmentally sound starch packing peanuts: ULine S1564, 12 cu ft, $20... total materials cost: $0.40... something as a company owner I would have been happy to provide for free in order to have a happy customer and hopefully good word of mouth... but then I guess the $12.71 is more important than a good reputation and repeat customers... I guess everyone runs their business as they see fit. read more

I had an urgent package to send to South Africa - with a critical timeframe for arrival. Every detail had to line up quickly and seamlessly to pull off what felt like a miracle to get the package to the country and venue in time for an event. A store manager Melyssa Baldwin took the lead, being incredibly detailed in ensuring all the customs information was in place for the package to arrive in time which included not just online research but making phone calls to ensure every detail was in place. I came in the day before I received the materials to ship and Melyssa and her team were so friendly and fun - taking a personal interest in their work and lining everything up for the following day. I felt like they really cared if the package arrived on time in good condition - they understood the stakes and were joyful working to make it happen, not just going through the motions of a job. Having lived in the Bay Area over a decade I am so proud to see corporate, big city quality service and performance that exceeded all expectations - better than any service I received in the Bay Area. i would trust this team above any other service provider in town in the future for high stakes or low stakes shipping. They deliver and are a real joy to work with on every front. I almost forgot to mention they also helped me sized the package and work with my pricing options that meet my requirements but for the lowest price available. I will be back - again and again! read more