A True Gem of Americana After being out of the country for eight years and two months, it's refreshing to find a small business that still genuinely values customer service. The owner and her superstar right hand--fittingly named Heaven--live up to the name. While I was getting fingerprinted, I watched as customer after customer walked in and was greeted by name. It's the kind of place where everyone's on a first-name basis--a rare, beautiful slice of Americana. Forget the UPS Store and all the big-box alternatives. If you need fingerprinting, mailbox services, or shipping help, this is the place. Support this local gem--you won't regret it. read more

Mailbiz... I entered the building to send a package. I had my mask on as suggested by the health officials. Nobody in the store had a mask on...not the 2 customers before me or the cashier. As a matter of fact i could hear the customer and cashier discussing the mask situation. They exchanged bullshit theorys that justified their going maskless. I would like to think in these times that businesses would be more careful about potentially infecting their customers with this deadly virus...but i guess im wrong. read more

Always a good experience, I've gotten a few things notarized, shipped packages, everyone's always been nice and helpful. I was actually surprised to see negative reviews on here. A+ from me read more

My parents use this little family business to ship all of their packages and this weekend I went in for the first time. Mailing out my sisters Christmas/ birthday box was turning out to be tougher than I'd thought. With her spoiled bottom getting more gifts than the children of some small countries combined, I was having issues finding one large box to ship everything in. This place made it so easy! They were very pleasant, labeled all the fragile gifts and just took them all and packaged it for me! It was 10.00 for the huge box and their packaging and then of course the cost of shipping. It was just so nice to have it all taken care of for me and at such a reasonable price. I was in and out on my way in no time.. Highly recommended! read more

The negative comments on here are completely unjustified. This is a GREAT place to receive your mail..send out packages and other misc things you need when it comes to a one stop mailing shop. They take every precaution to make sure their business is clean at all times and that you are a satisfied customer. read more

Unbelievable this place. They decide to close the day before xmas eve an hour early. Only in Redding. This is the single most busiest mail day of the year. The LAST day to receive or send packages or cards, or letters before xmas. It makes no sense whatever. They told my guy who picks up our mail (from time to time to help us) last sat that they "were going to be open this sat and the following sat before xmas until 4pm." I guess that schedule didn't happen. Not sure who told him that or why. He arrived the usual time between 1-2pm and the mail hadn't arrived or hadn't been sorted yet, but to come back. Then he showed up around 3:15-3:20 and they were closed. Who does this? Only in Redding. I picked up our mail yesterday and they didn't say anything about closing an hour early. You'd think they'd want to make sure they let all customers know. Yeah I know, it's posted on the door. But why? Why did you guys need to close an hour early? I'm glad we are technically celebrating AFTER Christmas because if I was awaiting some last minute gifts to come in, we'd be screwed. I guess we don't have any other option in this town, so we're subject to whatever hours they decide. Is there a holiday here I'm missing? Never heard of anywhere closing the day BEFORE Christmas Eve. Thought most business understood this is the busiest time of year. Too bad they needed this additional hour for whatever reason. I'm used to places staying open a little LONGER around this time of year to accommodate the last minute rush of xmas. Oh well. Baghumbug I suppose. read more

Love my experience every time I go! Super quick, very helpful, and they have everything you might need! I highly recommend using them for anything you want to mail. read more

We get our mail and shipments here. We no longer have to deal with vacation holds. The staff here is always friendly and always helpful. And I frequently run into friends there, which is fun. A convenient location and very helpful to our lifestyle. read more

This place was great at one time but now, not anymore. The women who is in charge is bitch and was not very nice when we were trying to ship a package off that has free shipping but they charge a $2fee for their services. read more

We have been using mail biz on Lake for 10 + years and they are A + in service and they are always friendly. Whether you need to ship something, need a notary, W.U., or like us you need a PMB box, they sre the best. read more

These folks are the very very very best! No matter how busy, they always have a smile! They have saved me $$ numerous times by just changing the packaging I Brot in! They have fun cards too!! I live close by, but I wud come across town to use them!! read more

WONDERFUL! I had to ship a set of VERY fragile crystal goblets that belonged to my grandmother from Redding CA to Lexington VA and I was very nervous about it. Laura promised to treat them with the utmost care and she DID! They were packed BEAUTIFULLY and arrived in perfect condition. I am most grateful and very, very happy! Thank you! : ) read more

Great customer service! Employees and bosses always welcome you with s smile. Everybody there is so friendly! Great service!! Absolutly love the store. I def recomend this store to everyone. Easy to get in and out fast. read more

This is the Best place to ship anything in Redding. I have been using Mail Biz for years and years. They are incredible with their knowledge of shipping, costs, ways to send things the safest and least expensive. Amazing! And they provide many more services, too, from copying, sending money, notary services and a wonderful selection of greeting cards. Here's an example of their services: I was shipping some fragile family china to my niece in Oregon as a wedding gift. For about five minutes, I tried to pack it myself in a special "moving" box, and immediately realized I was asking for disaster. So of course, I just took the set of china to Mail Biz, and they took the time, and had the knowledge and material to pack it beautifully. It arrived in perfect condition. My niece texted me she was crying she was so touched at beauty of the china and our tradition of giving the family china to the bride. (And because I used Mail Biz, she didn't have to cry because it was broken.) I always go to Mail Biz when I need anything shipped or mailed - presents, special letters, cards to a friend overseas. They pack anything that needs to be mailed from the most fragile to the most sturdy. And whatever I ship with Mail Biz gets there 100% of the time On-Time and in great shape. More than that, though, the Mail Biz Staff are the best in town for great customer service. They truly care about their customers. John, Robyn, Jen, Laura - I know I'm forgetting someone, but whoever you have help you is the Best. So if you need any shipping, or a notary, or any of the other dozen services they provide, head on out to Mail Biz. As the saying goes, "You'll be glad you did!" (Easy parking in the Raley's on Lake Blvd. parking lot.) read more

I accidently sent a package 2 day air and had to call back 2 hours later to upgrade to overnight air.... This package had to arrive the next day for a funeral slide show.... The girl sorted through all the packages they had in the store and found mine! She let me pay over the phone to upgrade for overnight air! I really appreciate her going the extra mile for me! Totally recommend this place! read more

Robin is an awesome worker. I love her energy, enthusiasm and all around customer service as well as everyone there. I'd definitely recommend this place to everyone. read more

Absolutely the best! Everytime I go in here to ship packages they are incredibly helpful and courteous. Always friendly to myself and my toddler, which means a lot to me. Even when they are busy they move quickly and you can tell your business is important to them. read more

They close at 5:30 p.m. so when I walked up to the door at 5:25 p.m. I was surprised that they closed the door, locked it and turned their Open sign to Closed in my face. They saw me walking up but would not even look at me. I just stood there shocked. I understand the need to want to get out of there on time and not deal with customers after hours but it was very unprofessional way to deal with a customer. They very easily could have acknowledged me and apologized that they were closing. I would have understood and been fine with it because I knew that they were closing in five minutes. There's plenty of other mail businesses in town. The Mail Biz on Hilltop is great. Go there instead. read more

Thank you, Jennifer! Not only did she give me two sizes of USPS envelops, but gave me valuable tips on how to roll clothing to fit into paper mailers and how to stretch "my shipping dollars" for future eBay sales! Thank you!!! read more

This store was very helpful to me, they treat you like family, and I would recommend this company to anyone needing services.

Wonderful customer service! I needed to do some faxing and had quite a few pages to fax. Even with a line of people waiting both people working made sure to check up on my faxes. They kindly greeted everyone who came through the door. This place feels very warm, genuine and neighborly. They seem to know many of the customers as regulars too. Happy I went here for my faxes! read more

Great customer service, Very helpful, I would recommend the Lake Blvd office to everyone