Worked for the company for 6 months extremely rude owner at times given unreasonable time to…read moredeliver to Chilliwack alder Grove and then west side of Vancouver missed my friends celebration of life vera very rude in the office got paid on Friday afternoon but if you didn't get back in time didn't get cheque till monday

I know why they are called Phantom, because you never get your package!…read more Our building has a concierge desk yet they call me at work saying I'm not home so call the office to rearrange another delivery time. Okay fine. I call head office and tell them to use our concierge desk, they say okay we'll try again tomorrow. Two days later no package. I call Clearly for a tracking number. I input the number of Phantoms website. Order not found. Weird. I call customer service and they say they shipped my package back to Clearly because I wasn't home! Are you kidding me? They are rude, unhelpful, and the only delivery service I know that doesn't know how to use a concierge desk. Avoid at all costs.

THIS IS THE COURIER COMPANY YOU WANT. Extremely reasonable rates... actually... best I could find -…read morepretty sure they're the cheapest in town. AND YET: very friendly, personable staff - super fast deliveries too - especially their motorbike guy - was VERY impressed (and relieved!) how fast they got our documents delivered when it was a total emergency. Even more, after having chatted with a few of the couriers, it's really clear they are a GOOD company, that treats their employees fairly. Apparently most of the staff have been there for over 10 years - which seems incredible to me for a courier company (think: high turnover industry). Anyhow: my 2 cents. VERY happy with these guys and will continue to use and would recommend unhesitatingly.

PDX Courier Service is an excellent courier company in every respect. Always punctual: they arrive…read morewithin the established time for the rate, courteous people on the phone and accounting, and totally reliable. I have been using them for years. This Christmas, they provided some truly excellent, caring service for a delivery from North Vancouver to Pitt Meadows. The recipient was not at home, and they went out of their way to phone me, and let me know, and to phone the recipient. It doesn't get any better than this!

I spend a lot of my time at postal offices and have never had the interesting and positive…read moreexperiences I had today! I found myself at FedEx this morning, in which the man at the counter kindly directed me here. The UPS here is in a prime location- right near a Dollorama , Bosley's, Shopper's Drug Mart, an a skytrain station. The woman at the counter today had exceptional customer service skills. She had a large purple and pink button on her shirt that said something like "I'm happy, ask me how" and so I asked her. Although I am genuinely a happy person, I couldn't help but ask her about this large button! She was fairly vague about it. I then asked her if it had something to do with the cross around her neck (as I'm a Christian) and she said no. She said she no longer has that 2:00 lull in her day because of one specific thing she does that makes her happy and no longer tired. She said she can't explain it but that it works, and that if I want to know more about it, she can send me a video and I can decide to do whatever I want with it. I wrote my email address on a notepad for her and will be waiting to hear back. For all I know, she's going to send me some information about a cult hahaha. I will update to let you all know. I liked this conversation starter. Our world is more connected yet more lonely than ever and I liked the way she brought humanity and deeper human connection into an everyday errand for me. I also liked that UPS allows her to do this (assuming it's not actually a cult haha).

From the owner: The UPS Store Coquitlam provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

If we had the option not to give a star, we wouldn't give this horrid place a star. We were dealing…read morewith a client that finagled the system but wanted to return a package to us here in the U.S. This depot informed us that the customer was missing forms to ship to the US. We got her the proper forms only to be informed she needed a Waybill. We called asking could we either fax or email it over, the guy on the phone said sure. We then realized, the waybill was multiple pages but wanted to follow up because we wanted make sure it was ok to still send over. The man that answered the phone wouldn't let us get the question out and proceeded to hang up on us. In hopes of getting someone else on the line, we called back to only be told "just email it like I said, its that simple" then hung up.

From the owner: Packaging Depot was established in 1988, we have 7 locations in the lower mainland to serve you. At…read moreour Coquitlam location, we offer air and ground shipping services from all five major courier companies, FedEx, UPS, DHL, Purolator and Loomis all in one location. We will make every effort to find you the fastest or convenient shipping option at the lowest price available, depending on your needs. We offer discounts on all major courier companies and we will beat any competitor's prices, nobody offers lower prices than Packaging Depot Coquitlam in the entire Tri-Cities. Packaging Depot Coquitlam offers additional services, which include Mailbox rental, holding parcels, packaging, moving boxes and shipping supplies, which helps save time and provides convenience. We also ship ocean containers and pallets of any size or weight to Canada and the USA. Visit our Coquitlam location and let our shipping experts take care of all your shipping and packaging needs.

I've dropped off so many packages here for returns and recently got my passport photos done here…read moretoo. I don't know the name of the person who runs this place, but he's always smiling, friendly and helpful.

I've used this service twice. They are in transition to new management, which can be frustrating…read more The managers are trying very hard to provide good service, but that sometimes means they go too slowly . . . and make mistakes that they cannot seem to figure out how to correct. They need to realize that when customers are in a rush--and tell them so--they need to step on it. When they make mistakes, just move on and get the job done. With more experience, I expect this store will be reach the standards of the former owners. One annoying thing, though; they charge you by the minute for the computer plus charge you to print out materials. Seems like double billing . . .

Thankn you Vanload for taking care of my shopping needs. Shipped with DHL and no issues. Happy with…read morethe experience and will definetly keep using them for all sort of shipments.

After 7 years of dealing with different owners at this location my experience with the new owner,…read moreOmar, was very bad and I was forced to move my busines somewhere else. I was forced to return my mailbox keys. All this happened because on February I wrote a review about the experience I had at this location . I mentioned in my review that he needs some customer service training as he was very rude and aggressive in his communication. I mentioned in my review that I'm giving him the benefit of the doubt as maybe he was having a bad day. Two months later, I received a letter telling me to return my mailbox key as I am not welcomed there anymore. Obviously I was shocked but I realized there is nothing I can do about it and the guy is looking for revenge because of my Google review. Found this ridiculous but whitout no choice I moved my business somewhere else. I went to the store to return the key, and to my greatest surprise, Omar told me that I shouldn't return the key, that I should continue with the mailbox. I declined respectfully. To Omar: I hope you're business will trhrive, but treating your clients with disrespect it's not the way to go. The competition is wild out there, and the ones that survive, are the ones that do it better than others. I sincerely hope that what happened here, is a lesson to you.