They should focus on printing. They seem to be good at it. Waited 20 mins in a long line up just to collect a Purolator package. Most of the complaints seem to be from the terrible shipping service. They're understaffed and trying to do too many things. read more

If I can give it no stars I would. Haven't had such terrible service for a long time. Greeted by a very disgruntled middle aged middle eastern woman. I asked her if they take prepaid purolator packages. A nod followed. As she was scanning the package I asked her for a receipt, she out right bs'ed said her scanner does not print receipts. Every other company does that I previously visited like Fedex, Canada Post and UPS, but not Postnet? Or is she just too damn lazy. Anyways I didn't want to argue with her so I just shrugged. As I push open the doors to exit, I heard a loud clunk. Turned back to see her throwing my package-unto the floor from the counter. Sheesh, thank god it's not glass. In the future if any retailer uses purolator or requires me to deal with this particular establishment, I am going to pass. read more

Wow this service is awful! They accept amazon returns and the instructions clearly state that you only need to bring the product itself and the staff will package and label it for you. Instead, I got berated and humiliated in front of other customers by a grumpy old man for not preparing and taping the box beforehand. When I asked him how I was supposed to know this considering the terms of the return, he told me that it wasn't his problem and he deals with too many returns. Awfully bitter and won't be returning! read more

Absolutely terrible location service wise. An old crusty owner is pissed all the time. Just got yelled at for dropping a return Amazon package not sealed while Amazon clearly states "no packaging or return label required". He yelled, verbatim, he doesn't give a crap about what Amazon says because he is too busy with all the packages. Why are you in this business? Why are you working with Amazon?? Someone needs to report him. He clearly don't care about his customers. Never going to that location again. Horrible, absolutely horrible service. read more

Lies, Incompetence & Faud: I shipped 2 items through PostNet in Coquitlam via Purolator that were destroyed: a framed print and vintage table, despite the packages being wrapped thickly in bubble wrap (see photos). This was not just minor damage....the packages had to be grossly mishandled to incur this type of damage. The Owner Nasser Tavakoli sold me insurance, which claim was denied by Purolator. Nasser first told me he would refund the insurance premium, then reneged, then told me he'd refund the shipping charges, then went radio silent. Do not use or trust this location...they lie and mislead. Update: Sept. 7: Nasser called me, yelled at me at the top of his voice for not telling him the table was an antique at the time it was shipped, said "you are sh*t", told me to go ahead & sue him and hung up on me. At the time of shipment, he did not ask me if it was an antique. I had just sent him this text thismorning from the local Burnaby Purolator office, which Nasser referred to me to initially. It's clear he screwed up & is now looking for a way out. read more

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This is the first review I have ever posted. I believe it necessary to provide feedback considering all the small businesses that are struggling at the moment. The complete lack of customer service at this location is astounding! Purolator Courier dropped off 3 packages from the same packing slip at their location. When I arrived, the gentleman said that they only received 1 of 3 packages. I asked how that could be possible considering the slip clearly indicated 3. He stated that it was wrong and he may have received the other 2 items with separate packing slips. At no point in time did he offer to go look in the back. After a few minutes of trying to reset my password to research, I mentioned it was 2 monitors. He then walked off and went straight to the boxes and brought them to me without even looking at them! He knew they were there all along but intentionally gave me a hard time! I was gobsmacked! NEVER go to this place! Purolator - I would suggest you find another location as well. Horrendous service! read more

I've printed a lot of colour copies at their location but the last two times they've setup colour printing for me, I've printed my copies, and they've all come out black and white, and I still had to pay them. They don't care about your time or money. They setup the computer and tell you it's fine but if it isn't you have to pay for their mistake. This time they offered to redo the b&w but I know I still have to pay for everything I print and I can't afford it. It's was a real disappointment since I can't print the colour copies now and I have gone there so often. read more

Do not ever go to this place for printing because they will seriously rip you off. They charged $2.25 for 2 pages of black and white printing and that is just insane... There is no standardized printing price and apparently there is also fee for using the computer for printing, so the merchant basically just charges however much they want. I'd rather go to somewhere else that charges for merely a fraction of their price with better service too. read more

I received a phone call today to pick up a package. I came in after work and a lady working there asked what I needed. I told her I came to pick up a package sent to me. She asked for the tracking number. I told her I didn't have it on me- as I received a phone call to pick it up but was not given a tracking number. She then said "well that's not how it works," and walked away. I told her if I gave my ID to match the package if that would work. She signed heavily, and then grabbed a clipboard with lists of people's names, phone numbers and addresses. She said "go look for your name" then walked to the back of the store. After 4 or so pages of looking, I found my name and the other male customer service ended up helping me. He then gave me my package and had me sign a sheet with my initial first to confirm pick-up. Based on the above, I found the lady to be very rude, grumpy and unprofessional and I give 1 star for that reason. If I could avoid post net, I will from here on read more

I had to write a review for the most fantastic service I received yesterday from Ace at Post Net. If I could give you 100 stars I would. I would highly recommend Post Net to anyone looking to have printing services done. You went above & beyond and I am so thankful for all your help. I will be back ! read more

Very rude staff. Especially the old man that works there. Never going there ever again. Would rather walk to another post office than deal with these unprofessional rude people. They also charge you for stuff that they shouldnt charge for. read more

It's easy to miss this postal outlet as you're wandering over to the mall, but it's actually a really great place. The guys inside are super efficient and very friendly. I've only used them as a postal outlet/parcel pick-up place but I've seen reviews that say their other services are also 5-star. Great little place and I've never seen a line-up. Recommended! read more

They are just overcharging people, don't ever go there for any services. The first time I went there was to mail a regular mail, they charged me 2 dollars and didn't give me a receipt or change back. This time I went there for a courier service, they were asking for a doubled price than elsewhere would charge. It is ridiculous! read more