Absolutely everything about this UPS Store location is top knotch! I used a different location for a several years regularly (PMB) until it was closed. This store's friendliness, professionalism, and all around service surpasses any other by far! If you're deciding on a location for a PMB or just for anythin in general, I highly recommend this one! read more

02/23/2026: I'm using UPS for returning packages. In addition, I sent my sister her March 2nd birthday card which she received THE FOLLOWING DAY--amazingly expedient. I'm so elated, indeed for the expedient service rendered and received. read more

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Always fast and friendly for all your shipping needs, or for your amazon returns. Parking is a bit tight at times, but great service.

I walked into the store and was immediately greeted with a friendly smile and a courteous hello by Kat. From the start, she was super professional and extremely helpful. Kat helped me through the entire process with my order and I couldn't be more thankful for amazing employees like her. Thank you Kat for your amazing customer service you made my day a whole lot easier I will definitely be back. read more

I just want to say the guy that helped me out with an amazon return this evening was so awesome! He basically did the entire thing for me! He went to my amazon account and had me do a few things and within a few minutes my return was in a bag with a label! I am not technically illiterate but I am so grateful for his knowledge and speed!! read more

I came into the store with a package I had originally shipped through them, which had been returned to me. I calmly explained that, had I known the shipment would be handed off to USPS, I would have used a different address... USPS only delivers to PO boxes on that street, whereas UPS delivers to the house. The employee in training initially misspoke, saying it was UPS, but the screen would have shown the handoff to USPS. So, realistically, it was a mistake on both sides. An easy, understandable oversight. What should have been a simple correction turned into an uncomfortable and unnecessary display. The female manager proceeded to deliver the kind of fake friendly but cold, tight-lipped "customer service" that's become all too common. She loudly made it clear that it was actually my fault, despite admitting the error was plausible. She insisted she would "honor it this one time," as if I were someone trying to exploit some loophole... when I had already acknowledged my part in the mistake and was simply trying to resolve the issue. For the record, I was calm and even-toned the entire time. I said very little beyond explaining the situation. Thankfully, the bearded gentleman who ultimately helped me was the complete opposite. He was courteous, professional, and seemed equally aware of how unnecessary the manager's behavior was. He handled the situation exactly how I would have during my years in retail: treating the customer like a person, not a problem. read more

The staff are SO kind it's refreshing. They go above and beyond--running to grab the door for me, happy, talking to my baby. They look like they like their job I hope they get rewarded accordingly. read more

The people who work here are always helpful and cheerful! I absolutely love this business and the employees.

The staff working here are SO terrific in every way. I've been many times over the last few years, and they are prompt, courteous and knowledgeable. Today, I had a sticky issue with an Amazon return that had defaulted to a Staples store (I hadn't paid close enough attention) and the woman helping me showed me exactly how to correct it and send me on my merry way. ALWAYS a pleasant experience with these folks. read more

Just had the worst experience ever at a UPS store with a woman who said she was the owner. After looking on line at what UPS stores charge for passport photos I found a consensus figure of $11.99 so I made an appointment at the Broadway store. Before receiving the photos I was asked to pay $24.99. After saying I had researched the price to be 11.99 the woman told me to show her. I promptly found the figure on my phone and she informed me "she can charge whatever she wants, the store is a franchise." "If you don't want the photos don't take them." The price was exorbitant and I told her as much. I went down the road to 49er Notary across from KFC and got the Two Photos for $12 Even. And service with a smile! read more

I go to this UPS a lot. The employees here are the best at being nice and helpful. Most importantly they give great customer service. I honestly look forward to going. read more

This a very busy store. I have used them for Amazon returns and other services. The staff is very friendly and professional.

So the owner wanted to chime in explaining that this charge has been occuring for the last 8 months. Ive been coming for years. Your comments only confirm my suspicions with your last sentence. Customer service is lacking. You have 1 member of staff who is cordial at all times. 1. The charges are new, and your decision. I didnt need packaging. Stick to my experience instead of convoluting the instance with unecessary information. Do better. read more

This UPS location has the best customer service, everyone who works here is so friendly and kind and hardworking. I've used this location for passport photos as well and shipping packages. I recently had an important package go missing in Los Angeles and Kevin was a huge help in finding the packed and making sure it got to its destination. So grateful for the follow up and the excellent customer service! read more

I am so thankful for this store. The people in it are always super nice and helpful. Today there was a long line and I had a package to return and I was out of sorts and the gentleman at the counter helped me right away and he was so nice and took his time with me and he always has a joyful spirit. Thank you guys so much for being such a great place for Community to come to to return packages read more

Zero stars. I was a faithful neighborhood customer for 5 years, Not anymore. Sometimes new ownership isn't a good thing. Glad to see that the long time past employees found a positive outcome elsewhere. They were the glue of the Broadway UPS Store. Really sad to see new ownership deconstruct such a well oiled machine. I discovered Mountain Mail on Placerville Drive is extremely efficient and has great personalities. Reminds me of the UPS store when Barry had ownership. Out with the old, In with the New! read more

The new owners have made a fantastic impact. Clean, bright, and helpful. They were very helpful in helping me decipher the Amazon rules for sending my orders back. My new "go-to" place. read more

These people have THE BEST service. I've had to return so many Amazon items and they let me email the labels to them in advance and they have them printed by the time I get there making it SO efficient and less time consuming. Like I said-this isn't a one-time occurrence. They are CONSISTENTLY awesome and I appreciate them. read more

I would like to thank Barry at UPS store on Broadway in Placerville for his exceptional spirit and actions of genuine customer service. He has reaffirmed my loyalty as a neighborhood customer. When I called telling him of concerns regarding exposure to Covid in small closed public spaces, he didn't miss a beat and warmly offered to retrieve my pre-addressed, prepaid package from the rear of my car parked in front. In his friendly manner and professionalism, he treated me as a truly valued customer and earned my repeat business. No doubt his excellent approach with me reflects excellence in his management acumen and in his pride of ownership of the store generally. Kudos to Barry and to UPS. read more

I am not sure if this is the right ups distribution, but today a man named Joe delivered my package in pollock. I just moved back to the town after being gone many years. His diligence to get us our mail, with snow on the ground, was impressive! He made sure I saved his number if I ever have any questions about shipments! I told him we receive a lot of mail since we have a sick daughter with a rare syndrome. He blessed her, and just gave me 100% customer service in a stressful time (covid 19) and with a stressful job! I wish there was a way to compliment him more, or just give him recognition for being a great person. Thank you Joe! read more

Very dissatisfied with UPS I sent a Christmas tree packaged in a tube on Tue. 11/28 with an estimated delivery date of Thur. 11/30 to Simi Valley CA. They sent from their sorting facility to the wrong town, then sent it back to the sorting facility where it sat for 3 more days and here it is Mon. 12/4 and it still isn't delivered. UPS IS THE WORST!!!!!!!! I will be using FedEx from now on. read more

I've used this store often and everyone is very friendly, Maria works at the counter has been just wonderful, I sometimes have UPS deliver my packages at the store instead of my house and she is very sweet in taking them for me. read more

I've never had a problem here and is certainly preferred over the mail. The employee's are a little grumpy like the mail but I've discovered that if you kill' em with kindness they loosen up a bit. read more

I had an important painting with huge sentimental value that the UPS store packaged and shipped for me. I couldn't be more pleased with the care taken and the friendliness of the staff. And the package arrived the day they said it would and in the same condition it was shipped. I'll be back with more of my treasures. read more

bad customer service very rude to me just wanted to fax something off the employee was very rude owner didn't bother to help us out our resolve the solution will never use there service again do not recommend this store. read more

I rarely ever have to ship anything and when I do, I usually go to the post office because its the most familiar. The recipient of some big stuff I just had to ship requested I use UPS, so I went on Yelp and saw this store seemed to get good reviews, better reviews than surrounding UPS Stores. The reason for that seems clear to me after going there. They were SUPER helpful and got my stuff packaged in a way that saved me $40 over the way I had it packaged. read more