Maurice was very helpful and productive. Spoke clearly and calmly and made the experience smooth

Horrible customer service and rude employees. I live close by and will drive across town to another UPS from now on. I'd give zero stars if it was an option. read more

Summer is an awesome UPS representative here - at the UPS on Barrancas! Always a pleasure finding her here with a smile on her face. She is quick and reliable! Very welcoming. And, they are open on Sundays! read more

I have been a customer of The UPS Store #2927 since December 2020 until yesterday. To caveat the reason for terminating my PMB, it was because the use of the mailbox became an inconvenience due to my work not being close by the store, not for any decline of service or other reason. If it was still convenient to stop into the store, I would likely have continued to renew my PMB because the cost averaged ~$20/month and there were discounts on services that I used. The value of the small PMB was definitely worth it for the reasons that we got it in the first place. For the first 3 years, the service was great. Jenny was a great employee and very friendly every time I walked in; she has been missed. Most days I would stop in to pick up a package, she would see me and have the package ready for pickup by the time I got to the counter. However, through 2023, the service began to decline as new employees were hired; they just did not have the same level of customer service or seeming work ether that Jenny had. Also, over the past 6-8 months, anytime that I would stop in, the service was fine, but it became more of a transaction-only experience and less of a personal feeling. Overall, the staff has still met my needs (which over the past 12-18 months has primarily been drop off Amazon returns or picking up a package), it just has been a different level of service than I had been used to. I never had an issue with the cost of the services I needed (packing, shipping, printing), but printing a single page from email I sent was pricier than I had hoped (charged for email and for printing). When I needed to ship anything, I have always been presented the "best" option as well as other options at a higher (faster) or lower (slower) costs. One upgrade that I would have loved to see would have been adding the ability to access the mailbox outside of business hours. There is a card reader on the front door which could have possibly allowed access (with a security gate blocking access to the rest of the store). read more

Inconsistent service, slow to help, just stand and talk among themselves. And put 2 amazon returns in one box.

Always quick, friendly service! Been using this location for years. I would highly recommend this UPS store.

Usually my go to place to ship out returns, my last experience was horrible. Associate was very disgruntled to everyone who came in throwing f bomb frequently. When I asked him what his problem was and why he was being so rude he told me he had already put in his notice and was sick of all of us mfers. read more

How are you going to charge $3.58 to print a label?!? What a writ off!!!! Not even a mile up the street does it for free with a smile & excellent service!!! read more

The guy with the man bun has an attitude for absolutely no reason. The only saving grace for this store is the lady. Very helpful. read more

I went to send an amazon return I sent them an email to print the label they charged Me $2.50 for 1hour computer use then .30 cents for the print ? WTF? read more

SCAM ALERT!! They will STEAL your money! I went to this store after comparing quotes with FedEx online to send a package to my brother via 2-day shipping. The quotes I ran online were "detailed quotes" accounting for the measurements instead of a quick quote, which is just based on weight and shipping origin and destination. The measurements of my box were 11"×9"×8" and a guesstimate on it weighing between 3 and 4 pounds was going to cost less than $50 with UPS. I arrived shortly after 5PM coming straight from work not wanting to miss the 5:30PM cut-off. The cashier took the shipping information including the weight (3.21lbs) and measurements using a measuring tape. She rang me up to a shocking $83.47. I told her that I ran quotes prior to coming and the quote showed I could expect to pay less than $50 and she explained that the significant price difference could be due to the measurements, which I responded 11"×9"×8". I proceeded to pay the $83.47 knowing I did not have enough time to run my package to FedEx. Once I got home, I noticed the discrepancy when I read the receipt. The cashier entered 12"×12"×10" as the measurements of my box, which is surprising when I saw her measure the box with measuring tape behind the counter. I called corporate and they were able to get a response from this UPS store quickly, which stood by their employee and measurements and calculation of rates. It was also insinuated by UPS that I (the customer) did not know how to measure a box and that perhaps I measured only the interior space of the box. Even if I was dumb enough to do that, cardboard is thin so I would've only been off not even a quarter of an inch. I asked the representative at corporate if I could email her photos of the box along with measurements once my brother receives the package to prove that I was scammed and she happily gave me her email address. The photos have been emailed to said representative who will be in contact with the store again, this time with the photos. I'm hoping corporate will be able to get a refund to me quickly and that they make "personnel changes" at UPS store 2927. Photos of my receipt and of the package are attached so y'all can see for yourself. TL;DR Avoid this UPS. They enter false measurements to scam you out of more money. read more

See all

Terrible customer service! I went out of town and left an important item behind so my husband went to our neighborhood UPS store to ship to me overnight (Saturday delivery). I knew it would be ugly, but the first quote was over $200. He asked if there was anything cheaper with a delivery later in the day. The clerk found something for $95, which hubby said "go ahead" to do. He told me Sat delivery by noon. Sat afternoon came and no delivery so I asked him to check the receipt. Turns out the clerk booked delivery for Monday by noon but never mentioned that to my husband at the time. To make matters more insulting, there was a $15 fuel surcharge on top of the $95 shipping charge, gulp! My husband went back to the store to see if we could get some sort of refund (or even a store credit) and was told absolutely not. They accepted no responsibility for the miscommunication. One would think that they could meet us halfway... but nope, not one penny. We will never, ever use this location again. read more

After 2 years, I finally received the insurance payment of $100.00. The time I spent was worth way more than that but it's obviously the principle. I did everything I was supposed to in regard to the process and procedure that UPS Store/UPS requested of me to process my claim. I also provided proof over and over when the ball was dropped. To this day up till payment was finally given, The store did nothing and proved nothing on their behalf. Just lied. read more

Just stopped in to drop a package off. Angie was extremely nice and greeted me with a smile and took care of everything I needed. I don't usually leave reviews, but this was a very pleasant and positive experience. Thanks for the help! read more

Computers do not print correctly, customer service is slow, you have to explain what you need repeatedly. Its a wonder how they're even in business. read more

Went in there to mail two letter and get one paper print out and they want to charge me 5 dollars. So I told them I didn't want to mail it out instead want to print out the paper the guy told me he didn't want to give me services. Whatever buddy went to post office paid a dollars two mail it out and print my paper at library for 15 cents. Worst service ever read more

This UPS is amazing , the two ladies at the front went above and beyond to help us with what we needed ! One of the best customer service I have received to date, will definitely come back to this location when shipping ! read more

Just returned something to Amazon with a pre paid sticker. They tapped my box closed with two pieces of tape and charged me $2.50. Are you kidding me... Go somewhere else. read more

I went for printing services and got done on the spot (compare to other places with 1-2 days turn around), printing and binding. Jason took care of it. Highly recommended for any services! read more

I always have last minute business demands... No problem thanks to the team at the UPS Store # 2927 off Barrancas St. They are always helpful, efficient, fast and friendly. It is nice not to get through traffic or long lines at checkout! I dig this place and highly recommend it for all you shipping needs etc.! They are more reliable than the post office when shipping/mailing as well read more

Best UPS STORE IN TOWN. Jason and Taylor are outstanding. Always go the extra effort to help me even when I have outsize item to ship. Very convenient location as well for those on SW side of town. read more

I have used these people a lot lately and am always impressed with their knowledge and skill. I needed notes for a class that recently converted to online due to COVID-19 and they cut me a break in the cost to help me out. This is the best and lowest priced UPS store in Pensacola FL I have been to all the others in town and they have to lowest prices full stop read more

The UPS Store on Barrancas Avenue is owned by one great guy. Tom Kuklish really goes out of his way to make sure that his business is firing on all pistons. His team has been taking care of our business for about 2 years now without a hitch. No matter what you need, they'll take great care of you. read more

i have been using the services at this store location for business and personal services for the last 5 years and have never had bad service. The people here are friendly and personal-able and care about meeting your needs. Jason the manger is one of the best asset at this location. read more

LOVE this UPS store!! So quick and friendly always! Jason is most helpful! Always worth the trip!!!

The manager and the vast majority of the employees are very friendly and professional with the HUGE exception of two very old and extremely rude female employees. These women are unbelievably lazy and incompetent when it comes to basic tasks and customer service. They hate military service members so if you are active duty, I would go elsewhere if possible. They should be fired and let to stand on street corners holding cardboard signs. read more

DO NOT USE THIS STORE OR UPS. THE INSURANCE YOU PAY FOR IS A JOKE!!!!! I was never told that UPS should pack nor was it ever suggested to have UPS package my items when I purchased the $5000.00 insurance. Go somewhere else. I went to this store to send my daughter heirlooms from me, it was my first jewelry box from my husband and her father and a lot of expensive jewelry. This was in Nov 2018 I insured every thing for $5000.00 and was told that it would be air shipped and handled with extra care. Yea sure, It arrived at my daughter house box smashed and the jewelry box was totally mashed, a fresh water pearl necklace was completely destroyed and missing some very valuable rings. Well I filed a claim sent the pics and to this day nothing has been done June 2019. So please if you need to send anything that cannot be replaced DO NOT USE THIS STORE OR UPS. THE INSURANCE YOU PAY FOR IS A JOKE!!!!! read more

The ups staff are great. Ive had a mailbox there for years. The staff is friendly ,knowledgeable, and always kind. I love the ups store. They always make me smile. read more

Christian and this store are consistently going above and beyond to print, organize and have ready my business products. The time savings is amazing. They are lucky to have him and I am fortunate to have a store so close to the community I serve. read more

The folks are friendly and professional, but honestly, the pricing, when the dust settles on packing and shipping is TOTALLY OUT OF WHACK!! I paid as agreed, but realistically, for the $80.00 I paid to ship a small, framed poster and two books---I could have driven the 3 hours, hand delivered and returned with gas covered and enough left for a nice lunch...........I blame myself at this point, but will never happen again!!! read more

The store on Barrancas Avenue is under new ownership and the staff is also new. They are extremely helpful and customer service is fantastic!! The two older ladies mentioned are no longer employed. read more