Whether I want to ship something, get something packaged or return an amazon order, this ups…read morelocation on Newburgh and 5 execute it phenomenal. Not just good, standard or any other "typical" word, they're FANTASTIC. Staff is kind, friendly and smiling. There's plenty of staff, something hard to come by in businesses these days. Whatever the manager or owner is doing at this specific location, keep it up (and the staff too, you all deserve the stars in the world too!). I will keep going here for my packaging or return needs and I suggest you do the same (or try it, you won't be disappointed in the service)

Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them…read morefor great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan.

June 1 (and previous visits) this UPS store was going to charge me $2 to print a label for a return…read moreto Amazon. I chose NOT to use that "service". This place nickels & dimes people & over charges for their "service" the term the owner used. I went to another UPS, they charged 48 cents!! My advise do not go to the UPS at 5 Mile & Newburg in Livonia. Gouger. Unfriendly. Arrogant.

This was a good location... unfortunately it took a wrong turn with new ownership. New wasn't…read moreexactly improved. The employees are rude and disrespectful, and they try to up charge for everything. I had an Amazon package I was returning and the instructions specifically stated UPS would box, label and ship it, all they needed to do was scan the QR code. The employee insisted that was incorrect and attempted to extort the price of a box out of me. I'm very disappointed by the quality of service at this location and would advise anyone to try a different carrier. FedEx or even USPS could do a better job than that.

I made some moves and hustled hard today to make it to this UPS store before they closed at 6:30 to…read moredrop off one little box to ship. After great effort, I arrived to the store at 6:27 pm. Made it! I saw the workers inside, and pulled the door handle to drop off the return. Ah, but the door was locked. They closed early. I saw the workers inside, they saw me, I held up my phone, pointed to the time (6:27 pm) and pointed to the little box in my hand. They saw me, walked towards me as if to let me in, but nope, they were closing the security gates. Then lights out, closed early. (insert curse words here).

the $20 charge, per stamp, for the notary service. The…read morehours of service are great, in general, but prices overall are high.

This location is always providing me the most care and stays going above and beyond…read more I use this location to ship all of my packages as I deal a lot on eBay. They always have ample amount of staff that can quickly help to get you out as quick as possible and do so with a smile. Being open on the weekends and until 7 o'clock helps a lot when I am at work from early morning until into the evening hours. I also got my passport photo done here for $15 and I can't begin to say how much care Sergio put into the photos. He was patient, took multiple photos till I was approving and even made sure to cut them properly. I will always be back to this location when I am shipping anything.

The ladies working at this location were so helpful, patient and kind. Great customer service.read more

Thank you Madeline for your always attentive service. You are the perfect employee to train…read moreJanelle who was so sweet! Thank you both for your great service today with my package.

Handled several print needs for a gal on the go with some rush needs for business meetings…read moretomorrow. Alexis the manager was so helpful with my timelines, and as I was ordering and emailing from the plane --- these guys got everything done, and then made local dinner recommendations to boot. A delightfully friendly staff! Much appreciated!!!

This review is for Northville UPS office on Cadycentre.  I…read moremade a notary public appointment earlier this week.  I received email confirmation.  I called and confirmed a few days ago.  I received another email at 5 AM today from UPS confirming the 1 PM appointment (5/23). When I showed up at 1 PM on the dot, I was told the Notary had just left for break and wouldn't be back for 25 minutes.  I informed them I had an appointment and it was confirmed.  I showed the mail confirmation. The staff texted and called him. They said it went straight to voicemail. The notary walked in around 1:30 PM after I waited for 30 minutes.  No apology, no anything.  I was charged the notary fee.   I usually do not complain about much, but this experience was completely unacceptable.  Mistakes happen, but making a customer wait 30 minutes when they had an appointment, not responding to texts or calls from his coworkers, I was shocked at the lack of responsibility, professionalism, and customer service..  Then to not receive a waiver of the $10 fee or at least an apology is unbelievable. Incredibly disappointed with this UPS store.

I had a 5lb box to ship from Northville to Wyandotte. Online UPS was asking about $38 with $1800 in…read moreinsurance for the lowest ground rate. About $48 for a porch pickup. So I went here thinking about $40 out the door. With insurance the young man in the Northville UPS store said $80 to ship! I quoted the online price and he said this price included some sort of "warranty" and that the online rate must have been incorrect. They rip you off here IMO. We took the package to UPS service counter in Livonia and shipped it for $34.40 with $1800 insurance! I also had another experience with an electronic item a few months ago. Where it was well over $100 for what Fedex charged $80 I believe it was. Stay away.

Multiple counters and impressively fast service. Even though it's a busy spot, I was in and out in…read moreunder 2 minutes for a simple package drop-off. The setup is efficient, well-organized, and customer-friendly. One of the biggest FedEx locations I've been to. The store is located in one of the busiest corners in town, sharing parking with other stores like Kroger and Great Clips, so finding a spot might take a moment during peak hours. Still, the convenience of the location and the speed of service make it worth it. If you need a quick and hassle-free FedEx experience, this is definitely the place to go!

This FedEx store has very efficient staff. They always take care of my printing, and shipping…read morepackages.