Due to new ownership several years back, this place totally turned around. The workers are fun and efficient! Most importantly, no price gauging. Their fees are upfront and you get what you ask for. Yaaaay! read more

It is convenient and the people are nice. If you are shipping add a day to your expected delivery date (at least if you are dropping things off in the afternoon). I have had them send stuff out twice for me recently. Despite dropping the items off before 2pm in both instances the envelopes didn't go out until the next day. Result was two days service became three days from when I gave it to the store. read more

Staff there is always polite, friendly and efficient. So much nicer to do business there than other locations.

I came here at 8:30am and waited around and no one is here and it isn't open. I've been waiting now for 10 minutes and still no one.

For what should've been an (at most) $5 print job cost me $20 because the staff was so unresponsive, unhelpful, and passive aggressive. Some of it was my fault because I didn't know how the machine worked but literally no people were in the shop and they couldn't be bothered to help me. I kept asking them for assistance and all I got was the dude pointing from behind his desk saying "you should've done x, y, z" after I swiped my credit card. It was like they were trying to scam me? Withholding information with every gosh darn credit card swipe I did because I was so confused and needed help. Anyways: I asked for wifi bc there was no cell service to verify me on Google and he just shrugged me off as if I should've known. Because of this I ran out of time which shuts you out and makes you do another session. I didn't know how to extend time and he still didn't come over to actually show me how to do anything. So yup, I had to pay again and for some reason it extended time to 30 minutes.. I could not subtract that time and was forced to pay $20. Then I printed in the wrong color. I get it I'm bad at this but they condescended me saying "there was literally an option for that" (which was not that obvious imo ) Finally as I walk over the printer which is glitching and not printing (the man sees me struggling with it) I just pressed random buttons and prayed it worked. I finally get my colored prints. Like a bad SNL skit, the dude finally comes to my computer and points to where it said color and he goes "see there's the color." It was so infuriating. Like now you come over when I have my prints done? After 20 minutes of me struggling and wasting money? It almost seems like he did it just to prove a point. Which would be so rude yet unsurprising. Id rather USPS just light up a $20 bill in front of my face in two seconds than have to go through this seventh circle ever again read more

It's convenient to the 72nd Street B/C subway station and I got in and out easily enough but it IS tiny and you'll probably have to wait in line unless you're just returning something with a prepaid return label + don't need a receipt. I was here in the middle of a weekday (maybe around 2 pm) so I can't speak for how quickly you'd get done or how crowded it is at other times of the day. read more

Zero stars. $3.79 to print 1 sheet of paper. $1 to tape closed a tiny package. Truly disgusting corporate greed. Ask a neighbor instead!

I dropped off a package today - and since there were no other customers, I had a great & amusing conversation with one of the (two) guys. It was really fun talking to him. read more

Couldn't be nicer or more effficient! Such a rarity in the service industry these days and much appreciated. I hope management appreciates the employees they have! read more

This review is several months overdue. In May of this year I was moving out of my NYC apartment to my new place in Los Angeles. I brought about a dozen boxes to this location on 72nd Street to be shipped. The staff were incredibly professional and courteous and handled all of my needs flawlessly. Omar in particular was extremely helpful. Chris also really helped make a difficult move seamless and easy. Several of the things which I shipped were vintage stereo equipment. All of my items arrived in LA in a timely fashion. And, thanks to their expert packing skills, everything was delivered to my door in perfect condition and not damaged. I highly recommend this location for all of your packing needs and for any advice on pricing and shipping. Thank you again to Omar and Chris! read more

Chris from UPS store is Super Professional,Very fast,Kind,always helps you and remembers you Thank you Chris to be such a Great worker Tamara read more

This is my/our to-go UPS store. A clerk named Chris works there and he is amazing. My husband and I always gush about how friendly and helpful he is. Never in a bad mood and always respectful. Hard to find these days in NYC! read more

This location does not do copies/prints unless you want to go in and rent their computer and print yourself. Standard UPS service. Also they don't explain this they just expect you to know somehow. Staff, it pays to just be nice. It's not that hard. read more

It's 8:51 on a Thursday. The store is not open, though the hours say 8:30AM - 7 PM today. It's disruptive and misleading. Disappointing read more

The UPS Store - Printing Services Near Me - New York, New York

The staff are extremely helpful and efficient and make it very easy on the customer. This is my ideal shipping store because the process runs so smoothly and quickly. read more

I agree with the other reviewer. One star is way too much for this UPS store. I had a mailbox here for three years and would NOT advise anyone to spend the money for a box here. They charge a fortune for a small mailbox, but what is worse is that they are supposed to open at 9am and are NEVER open on time. The staff has an attitude and is lazy. They returned a package to sender because they were too lazy to let me know that I had a package arrive. I just tracked down my package and have to have it re-sent. The sender JUST informed me that the package had been opened and re-taped. The UPS store opened my package which is quite upsetting. If you are looking for a mailbox/mailing store find another place to use. You will save money and have a more satisfying experience. read more

Oh boy. I don't know where to begin. -Customer service sucked, generally speaking -Every other UPS place I've been to will pack your shipment for you but this place had no such service. . -I was told to leave, pack it myself and return because evidently there is no room to do it in the store... it was empty, but those were "the rules". I packed a birthday present on the ground, outside the door in 90º weather. I didn't have another choice as I needed to get it shipped before I left for work. -There was only one person working in the entire place and he was half awake at best. In short, a miserable experience. read more

Worst service ever. Rude employees completely disinterested in helping customers.

How does this place stay in business? Does NO ONE read the reviews here? I called them yesterday asking for the price to ship a turntable. I gave them the weights, the exact dimensions, the insured amount, the zip code it was going to, and the way I wanted it packed (double boxed). I was given a firm price of $64 for everything. I actually asked, "Is this an estimate that can change, or is it a firm price?" I was told it was a firm price. After all, what could change? They had all the information. So, I told my ebay buyer to send $64 for shipping, which he did, and I took the turntable into the 72nd Street UPS for packing and shipping. Imagine my surprise when the guy behind the counter told me the total would be $107.55! I told them I had called and given all the correct information, how could they be so far off in their price? At that point, the woman manager behind the counter got involved and said no quoted prices were reliable, that until you were physically standing in the store, they would guarantee a cost. I told her that's why I asked the guy on the phone if the price was firm or just an estimate. She just shrugged and looked away. So now I've walked twenty blocks in the rain with this heavy turntable, what am I supposed to do? Of course, I was coerced into paying their usurious charge, even though it was nearly DOUBLE what I had been quoted on the phone. I think what made me more angry than anything, though, was how little the employees or the manager cared about what had happened. I mean, if you owned that business, wouldn't you at least APOLOGIZE for the mistake of your employee and say something like "I'll have to talk to him and make sure he doesn't make that mistake again, so that we don't keep pissing off customers like you"? Instead, it was just, "Eh, whatever." So, UPS manager lady and your band of fools, don't look for any more business from me. And, interestingly, although I don't normally use this kind of language, when I walked out of the place, like the other reviewer did, I also said "You guys really SUCK." And I don't mean on a lollipop. read more

On two different times I brought a package to be shipped back to Amazon. I had my scannable return code ready on my cell phone. The staff at the store were efficient and I was in and out in about two minutes. Was very pleased with my two experiences there. read more

Just went to thank the gents at the UPS store on this Friday afternoon for going out of the way to assist my errands. You have no idea how you have made My day! read more

If I could give out zero stars I would have... Cost me $11 to send out an envelope to Connecticut (yes, one state over.) I had to call the store three effing times to have them send an ENVELOPE. Unreal, depressing, frustrating, reach around thugs that are there to "help" you. AVOID LIKE AIDS PLEASE! read more

Chris is a outstanding manager. He genuinely knows how to build relationships with his customers. He is a good listener and knows how to correct problems. He takes customers genuine concerns and provides feedback to his organization so changes can be made to improve service. He has changed my viewpoint of UPS into one that is very positive! J. Hammock Upper West Side, Manhattan read more

Just a quick note about the morning employee at this store, Chris. He is a rock star. I had four people in front of me and like a man with octopus arms he got everyone out of there in three to four minutes. He handed a huge box to one guy, scanned another woman's package, received some other lady's returns, got me a receipt for my returns... he's great and I think the company should know it. It's not appreciated enough, most times, until something goes wrong. So, Chris, kudos to you! Keep up the great work and UPS- give this dude a raise. read more

i needed a label printed for returning a package to amazon. They asked me for $3.40 cents to print it. I would have to login in their computer for $3.00 for 8 minutes minimum and then extra .40 cents for printing. Other UPS stores lets you email them the label and they can print it for you. Not this one! They were inflexible and stuck to their guns. read more

This UPS location has the greatest customer service - every single time. Everyone I've encountered is so friendly and helpful. The staff deserves to be rewarded! read more

This UPS location has the greatest employees that make every experience a good one. Chris is always very efficient and so kind. If only every business had a staff this excellent! read more

Favorite location. Everyone here is friendly and efficient, no matter the time of day or how busy it is. And they always offer a receipt for drop offs. Pleasant experience every time. Kudos to the team! read more

Save yourself time and don't use their notary services. I made an appointment to have some documents notarized and described the documents in detail, only to be told when I got there that they did not notarize those type of documents. What is the point of asking if they ignore the description? read more

Very small.store with two counters..but staff is quick and knowledgable. Any packing materials I needed were available, although a bit on the pricey side read more

I use this store and find the service to be quick, knowledgeable and consistent. Chris really helped me out yesterday with a large, fragile delivery and graciously worked with me as I worked through some delivery/pricing questions with the package recipient. Thanks, Chris! read more

Wonderful experience. I regret that I didn't get the name of the UPS employee who helped me at the store just now. This was my first time using this uws location and I'll be back. I stopped by to pick up a Target box. It was light, but huge, so I asked if he wouldn't mind if I unpack it in the store, assuring him that I'd take the box and packaging with me. He instead helped me to rip the tape and offered to take the box and packaging himself, making my schlepp back to my apartment much easier. Thank you, again! read more

I agree with another reviewer's assessment of Chris. He is friendly, efficient, and a multitasker. Just seeing him brightens my day.

In January, I paid $117 to have a turntable packaged and shipped from New York to Chicago. The item arrived completely destroyed. Luckily (I thought) I ensured the package. But as of today, my claim has still not been filled by either The UPS Store or UPS. It has been weeks of both run around from both parties (each claiming the other was responsible for the damage) as well as requests for documents that were already filed in the original claim. In the meantime, I am out of pocket over two thousand dollars to replace the item. Very disappointed in this service and experience... read more

Everyone here is VERY polite and professional. I have been going to this location for years, often 2 or 3 times a week, and they are always friendly and polite. Wonderful employees. Thank you! read more

Just wanted to mention again how very much we appreciate ALL of Chris' help every week - he is an absolutely incredible employee/person, and without his help, I don't know how we could properly run our business. I can always trust him with whatever we need. Thank you for everything, Chris!!!!!! read more

Agree with the others. The customer service was deplorable. I usually am able to get a ups shipping bag like you would for usps priority mail for free at other locations. They just wanted to sell their products, which were insanely expensive, so i go out and find a box outside to put my stuff in, then they wanted to charge $2 to put a strip of tape on top. They are insane, don't go here! read more

Moving to the upper Westside has been a mixed bag. Living steps away from Central Park, Lincoln Center, Riverside Park and Trader Joe's are all positives. The negatives are the throngs of tourists and tour buses that line 72nd Street on Saturdays and now the UPS store located at 119 West 72nd Street. As soon as I walked in the woman (not Crystal the other one with a hard to pronounce and spell name) appeared to instantly have an attitude. There were two other people in the store who were receiving pleasant and prompt service - they were white. However, when it was my turn she was gruff, curt and rude. Its sad that still in 2011 people are disgustingly ignorant. Maybe she is limited in her mental capacity? Maybe she is not very intelligent? Maybe she doesn't like herself? Either way, DO NOT USE THIS LOCATION. Walk the extra 2 blocks up Amsterdam Ave to the other UPS location. The service is better, the people are nice to everyone - regardless of the color of their skin. How novel?" Please note since YELP requires us to include a star with each of our ratings one star is way too much for this place. A negative start or no star is more appropriate. read more

One star is too much for this place. They charge $2 to accept pre-paid packages!! Their packing rates are FAR above (50-75% higher) than the average rates for other UPS stores in NYC. Boxes cost 20% more!! And I don't even want to look at the numbers for bubble wrap. Honestly, during the second biggest financial crisis in US history one should not allow him or herself to be fleeced by this establishment. Just don't put yourself through the insult and financial punishment of using this store. read more

Avoid this location. They ran a scam on me. Instructing me to seal the envelope then when I realized how expensive their shipping was I decided not to ship here. They attempted to still charge me for their envelope and they refused to give back my shipment. Had to have the police to come to get my shipment. Went down to Kinkos at 72nd & B'way, envelope free & $7 cheaper. Near go back again. read more