always smooth service--even though the line looks long, it goes by quickly. last time i went, the lady at the counter was super nice and made good conversation. read more

Went here on Tuesday March 10th 2026 with my mom. We came here to return some Amazon packages. We entered the store, and went straight up to a cashier. Cashier was pleasant. Scanned our items for our amazon returns and then sent us on our way! quick and easy and highly recommend! read more

Bill Hansen a day ago New Really very inconsiderate. I needed a notary. Came in with all my paperwork with my name, my SC driver's license with my signature. The male refused to do the notary because I signed the form before coming into the store. I'm 72 and never had an issue before with any notary for signing up front and not in front of them. What's the purpose of your driver's license as proof of who you are. Photo id and all information showing who I was on all paperwork and same signature on I'd as paper needing signature. I had to leave and run home for another form. 15 minutes away round trip. When I left there the first time, I was so upset, I left my phone on the counter. When I returned, I asked for my phone. Both employees said I didn't leave it. After the notary paperwork was done and payment made, he said what does my phone look like. I said a black covered pixel. He opened the drawer under his counter and I saw my phone. I said '"you said I didn't leave it." What a jerk. 15 minutes and he couldn't remember I left my phone. Liar. Just wanted to screw with me. I did nothing to make him do this to me. Total inconvenience. Who else would have signed my signature on the form? The Easter Bunny!!!! What a joke and he calls himself a notary. P.S. manager or owner. Don't bother giving me you canned response. All he had to do was have me resign the form in front of him and notarize. read more

I went here to ship a small guitar all boxed up... the lowest price to ship to Texas was $207.29!! I was in shock.... I said no, and proceeded to go to FedEx..... same INSURANCE and they charged $107.61! Still expensive but $100 less! What gives? Still three day shipping/same INSURANCE read more

I dropped off my package on the 14th of November and it sat in this UPS store for 7 days until it was loaded on a truck for shipping. when calling the store to find out what the delay was Amy, replied there was an explosion, good by. Nice! what a rude pice of you know what!!! UPS as well as this store are awful and almost impossible to speak to a live customer representative. what a horrible experience!!!!!! read more

Since new owners have taken over I have seen such a change. Amy and Tara are so friendly and helpful. If you haven't been there in awhile.. try it. They make shopping so pleasant read more

Store#6586 Long story short. They lost a package. Called several times,asked about delivery date,was told no guarantee since COVID. Then called back they said they would call depot,that was on Saturday. Called back today. Mentioned not happy with the girls attitude when I called on Saturday. I asked if she got in touch with the depot,said there was nobody else in the store with her,it was 10 am,I'm pretty sure she wasn't alone. So I told her refund or my package. That they lost it just admit it and fix the problem. She Informed me that she didn't have to deal with me. She went to give a number to call. I hung up on her. So it amounts to she got called out on her attitude and didn't like it. Customer service is horrible at this location. Will never use that store again. I worked for Up's Store in NJ ,I managed it. Never once did I talk back to a customer or push off a lost package inquiry. Horrible customer service and no customer support. read more

Always polite and very helpful each and every time I use this store no matter how busy they are!

The gal behind the counter was not friendly or helpful. Will go out of my way to find a different store.

Do NOT support this sad excuse of a franchise UPS store. The number 1 job they have is customer service. The woman at the front desk refused to service me when I was sending documents to be notarized to the state government AND I needed a self addressed prepaid envelope per the government. "She couldn't guarantee what the government would send back"! Absolutely ridiculous!! Go to UPS on 38th street. They know what customer service means! read more

This store is now under new ownership and it's a 100% improvement over the previous one. The store is now clean, organized, well staffed, and actually has set hours for a notary public to be there when the store is open (a rarity under the previous owner). Service is 100% improved. They've also added lots of new printing services. What a welcomed change. read more

this ups store is horrible the people that work there have no customer service polite ness they can't even get a package to the right place i have been there 4 time's to return a package to hsn it came back to me returned from hsn again same girl another mistake she did all the tracking wrong sent it to the wrong place guess what it is coming back to me again for the second time when back and i was told we are a store front for ups they still make the money told me to go to the real ups went the paper work was so messed up the real ups could not figure it out now waiting for the package to come back to me now hsn has to send me new retun lables . will not use that ups on reene dr. ever again i don't know who owns it but horrible worker and no customer service also i asked on my 3rd trip abpout passport photo oh yes come in after 12pm when they have a full staff so we went and i was told the machine was down because nobody wanted to do it they were sitting in the back. if you need something returned sent to somebody go to the real ups. read more

I go to this UPS store more times than i can count within the last year because it's so convenient, whether it's shipping things through Amazon return or just to family members i always have a great experience! Everyone is always so nice, respectful, and welcoming. I'm also in and out of there in less than 10 minutes even when there is a decent line. It's an easy and simple process. read more

No sense of urgency, they could obviously use more help. This was my second time at this location and the outcome was the same. There was a long line of people and only two employees there, this was around 11:30 am. read more

This is the lowest star I can give. If i could give no stars i would. The manager of this facility is rude and instead of trying to make the experience better he made it barely tolerable. If i have to go further to find another way to return my Amazon packages I will as we will never set foot in the store again. He called my wife a liar all over needing a package or bag to return an item. What was a misunderstanding turned into a loss of business. read more

I have never done a return through Amazon and wasn't exactly sure what to do. The man working was impatient and needs to learn some manners. I will not be coming back to this store read more

Worst customer service. Period. They must hire fired post office workers here. Zero help. If you don't have exactly everything, they seem giddy sending you out of the store. I wanted a quote on shipping something from MB to Wilmington, NC. The guy asked me the zip code. I didn't know it. He refused to look it up. Said there were 'dozens of Wilmingtons in the US.' Really? And your computer can't look up the one in NC! And you won't offer to look on your phone for me? Nope. Bye. Third time I've had to leave this location without getting ANY HELP. Last time I cross their threshold. read more

I wouldn't recommend this location if you don't have to use it...... Store owner marked my package "return to sender" same day it was delivered to his location instead of marking "attempt to deliver again". He wouldn't accept or apologize for the error he created even though the UPS tracking says how the package was marked & is time stamped. Owner even admitted the package was there and that it's not there now but can't/won't say how it happened, only that "he did what his system told him to." My initial interaction with the owner wasn't bad when I tried to get the package but didn't have the needed ID - that was on a Tuesday. By Wednesday when I went back the package wasn't there. The employee on Wednesday didn't try to look into the matter only wanted to give me their business card with the same store information I was already in! Trying to have a reasonable conversation with the owner after the fact was impossible!! He doesn't have a desire to offer resolutions, only wants to repeat his position on the matter regardless if it helps the customer or not. Don't waste your time and energy. read more

The worst customer service ever! I went into the location because my package was sent there due to nobody being home. I stood in line for 10 minutes to be told that my package wasn't there and that it would take 24/48 hours to get there. The guy at the counter was rude when I said I was told by UPS that it was there..again repeated to me it's the holidays and it's not here. Once I called UPS they contacted the store and I was given a call back to say my package was there the whole time!! Once I went back the guy behind the counter was like I already told you it wasn't here and I said well UPS spoke to some and it is...he goes we don't speak to UPS so they didn't talk to anyone here. Then the manager came out of the back with my package and tossed it on the counter...shocking how it automatically got there!!! Rude Ass employees!!!! read more

I am absolutely disgusted in the customer service at this location. I attempted to move from Virginia to Myrtle Beach but things didn't work out after a month. I made an address change to go to the UPS Store Carolina Forest. When packages arrived, they were given to unauthorized family members but also added those unauthorized family members to my account without my acknowledgement or consent. My mail was constantly getting lost at this facility. I got emails saying my packages arrived but they had no record of it even after they had signed for the delivery. I decided to move back to Virginia after a month. I couldn't do a proper address change because it was a commercial address. The owner said to just change my address with my billers and it would get forwarded back to Virginia. Nope! Then I spoke with Jenette. She said they would collect my mail, then forward it for a price! I paid upfront for a year to have a PMB, Personal Mailbox which was $380 some. The owner told me he doesn't "usually" give back money if paid upfront. So I waited for him to give me my money back. .... To me, that sounded like he was going to but no. Nothing. "I don't usually give customers their money back, So,guess what? I'm not!" These people have no idea how to run this this store. The owner and his team need a lot of training. Still, it's been 2 months since I moved back to Virginia and I haven't recieved any of my mail. And yes, I have contacted USPS about this situation as well. I do not recommend this location to do business with. read more

The gentlemen who took our box was nice enough. However we dropped it off on Monday around 5:30 pm for Wednesday de!ivery and according to their website it shipped Tuesday at 6:21 pm and delivery will be Thursday. Unacceptable service especially for the price. read more

I have been a regular Customer at this UPS store for the past 5 years, I have never seen or heard anyone being treated poorly, I have never been treated rudely or unprofessional. Mr. Timms is the most kindhearted person you will ever meet, even the younger staff are very polite. I do not know where these 1 star ratings and the belittling of him and the employees is coming from, I have been in there plenty of times to let you know that Mr. Timms takes care of his Customers, his Employees and his Store. Holding the Man responsible for opening late due to accidents on 501 or weather related issues is pure pettiness. Grow up! This is a Solid Store with a Solid Owner. read more

Honestly I always get great customer service when I go to this location. They're always really busy and they handle the customers with speed and in a respectful way. read more

I went to this location for the first time in need of getting graduation posters done. A man named Joe Brown was the most helpful and polite person I believe I've ever met in a UPS store. I truly hope that he will get the recognition and praise he deserves for his outgoing and positive customer service he provided today. read more

I've been here numerous times and I have never had a problem. It's a busy store so you might have to wait but they move things along at a steady pace. read more

Awful customer service. Worker made 5 copies for me and cut off the bottoms of each page.

Terrible customer service by the older lady working there on the weekend and a big rip off if you get something from there computer $3 usage fee just because I had something sent to the store email. read more

I go to this Ups store because they offer Great customer service. Joe always does an amazing job when I need marketing materials for my business, even last minute printing. The entire staff is friendly & they do a wonderful job. read more

Horrible service... I wasn't expecting a package so when I got a "sorry we've missed you slip" I was very confused. Went in and the man treated me as if I was stupid and couldn't help me at all. Avoid this store at all costs. read more

terrible !! The younger guy put in the address wrong and kept saying it was correct !! The old man is nice but they younger kid is NOT !! Go to the usps store. it is less than a miniute from there !! Also get insurance on everything you ship !! read more