Outstanding customer service. Nice to have my mail box close to where I am currently living.

Aaron was extremely helpful and pleasant as well as efficient. Wonderful customer service!

I came in with several packages to return to Amazon, some with a box required, and some not. I received immediate service. Zach was a tremendous help. His customer service was excellent and so was his willingness to help me. This is the only UPS location I go to and I've always been happy with their service. read more

A+ in Rudeness. He was sarcastic with the people in front of me and very short with me. We just moved here and my first time coming here. Maybe don't come here on Saturdays since he works alone. read more

I had an awkward item to return for a warranty claim. Greg was very eager to help find me the best cost effective way to get my item returned. I was thankful for them going above and beyond as I had no clue how to get the right sized box. My item was sent back in record timing! Will be coming back again. read more

Aaron was rude to me when i found out the your location requires me to return my own amazon item going as far as you bought you return it not my job. this is an individually owned UPS store so whoever the owner is, I would suggest that you have a conversation with aaron because I will not be coming back to your store and I'll be going to the other UPS stores that are more willing to service their customers read more

We have been coming to this store for five plus years. We have always had quality service and were waited on by knowledgable staff. Definitely highly recommend. read more

Girl working inside didn't have the slightest clue what she was doing. If you wanna waste your time head right on in.

I used this store to mail a 50 year old turntable. The lady was extremely rude and difficult. Another customer confirmed this as I was leaving. Additionally I was billed twice on my credit card. There was also a young man working at the time. He was pleasant and helpful. I would have given four stars except for the lady and double billing. read more

Weird thing happened here today. I went in asking for a label to be printed expecting them to say $2. It's always been $2 per paper. She told me it was 5 dollars. Isn't that crazy????? For a single piece of label paper. read more

UPS in general is a failing company who consistently fails customer needs. They have been in decline for several years, and I will never use UPS again. Recently I had this UPS store, ship a package for me using their box, their packing material, and their label. The package went to New York, then diverted to California, then diverted back to New York, then diverted back to California, where it was destroyed, because UPS said it had a fraudulent label. Keep in mind this label was printed at the UPS store. Not only was the UPS store, unwilling to compensate the postage, but also the contents. They simply referred me to UPS because they said it was not their problem, and that they could not do anything about it, even though they boxed packaged and printed the label. The process of figuring this out took four months. We ship the package in October. It is now February. UPS is the worst shipping company out there, even worse than the Postal Service. FedEx will be my primary Shipper from now on. read more

We have been using this location due to convenience but will no longer. We have spent over $700 shipping from this store this year. We were never informed that even after we paid $50 for overnight delivery that it was not guaranteed it would arrive the next day. My receipt was printed at 11:56am When I tracked the document it said the label was printed at 5:19pm. Not sure what the delay would be there. Called the store spoke with Carmen. Went into the store to show my receipt and ask for some explanation. She tried to blame it on Coviid. In our business we receive UPS deliveries at our home almost daily and have never had any delays. Carman h as been rude to us on more than one occasion. I have lived in Myrtle Beach for 30 years and have never considered writing a review on any other establishment. I guess FedX will be getting our business. Jerry though was helpful but did not tell me that there might be a delay "due to Covid" or any other reason. read more

Personnel abrupt. Probably fine for basic shipping but cannot do any cooperate account shipping

Another great visit to The UPS Store in Grande Dunes. I had to ship some fragile items recently for a birthday gift and they helped me pack and ship the items to California. Their pricing was also cheaper than another nearby shipping store I visited the day before. They took the time to determine the best way to pack my items to lower my shipping costs and even packed the items in a decorative birthday box. I also purchased some really cute greeting cards while I was in the store. Great service. Carmen was very helpful. read more

The manager Carmen is VERY disrespectful. She got upset cause I told her $12 for a box was expensive ( and told her I know it wasn't her fault) I asked for tape and she complained very loudly that I was ridiculous multiple times for asking for tape for a box. She told me to hurry up because she was closing (I had 5 minutes) I told her I wasn't used to ups and was used to usps. she told me to take my business else where and proceeded to snatch a box from underneath my stuff that I was picking up. I while I am take a heavy item to my car she put all my stuff outside the store. Also while I was there the phone rang and she was very rude to that customer as well. Carmen has absolutely no customer service skills. read more