As a Yelp Elite, I don't write many 1 star reviews and I don't leave them lightly. Please consider that.
Let me first just say, bring back Jerribob's ownership!!!! This place was soooooooo much better when Jerribob owned it. It has seriously, seriously, gone downhill since they sold it to the current owner(s).
As a UPS Store location, one expects to receive certain services so when those services are not available or are now an upcharge, yeah, it's a fail. One of my issues with this place is that it can't perform basic Amazon return services. Amazon is set up so you just bring back your return, have the UPS Store scan a QR code emailed to you by Amazon and then they print a label and ship back your return. Nothing to it. Coastal Postal can't do this!!! So if you choose that option at home and drive all the way over to CP, they can't do it for you. What they can do however, is offer to CHARGE you to do the return by printing out the return label the old fashioned way using YOUR Amazon account, just like you'd do at home. So incredibly lame. Why would I pay you guys to print a return label the old way when I can just do it at home (unless I didn't have a working printer) and leave the package on my porch for UPS to pick up?
They have signs all over the place in here saying they charge a dollar to tape up your package (dude, tape is soooooooooo cheap...take it from me, I've run my own Ebay store for over 10 years), and that's a buck PER package. Signs also say they won't accept prepaid USPS postage items, Etsy & Ebay prepaid postage items, and they won't accept any packages that are wrapped in brown construction paper. What's with all the rules? Seriously? This place has more rules than the actual post office! Basically, unless they can figure out a way to charge you, they won't offer the service to you. Nothing done for free here. You're paying for EVERYTHING...even receipts...
I've been to lots of UPS Stores and none work like this!!! Additionally, this store's owner charges a dollar PER printed UPS return receipt, so if you do a print at home return label for your Amazon return and you drop off your return here, they will print you a receipt for that return sure, but they charge you a dollar per!!!! Jerribob charged nothing. All other UPS stores I've ever been to do not charge either!
Coastal Postal is all about nickel and diming customers to death. Seriously.
And what's with the lame flea market feel inside now? Backscratchers, mosquito repellant, keychains, cheap ass sunglasses, and all kinds of other flea market dollar store crap (priced much higher than a dollar) for sale all over the place in here. Like I said, the place has gone downhill like an avalanche. Oh, and don't let me forget to mention the ankle biting dog that runs around sniffing everybody that waits in line as the guys that work here nickel and dime everyone to death.
Go to the UPS Store in the Kroger shopping center on Carolina Forest Boulevard (its address is on Renee Drive). It's next door to a real dollar store in which you can buy lots of packaging tape and flea market items for an actual dollar.
Without question, Coastal Postal is a fail as far as I'm concerned. read more