Pleasant employees; efficient and easy! Dropped off my package and left per Vendor RMA instructions. Great service! read more

I had to ship an item to the west coast and asked for a shipping bag to place the item in. The item was in the factory box with the company logo on it. I was worried about it being opened or stolen due to the logos. I was assured it would be placed in a bag. The item was delivered to its recipient today and the UPS pic of the delivery clearly shows it was NOT placed in a shipping bag. I have not spoken to the recipient yet, but the item better not be missing or damaged. read more

The UPS Store - Factory box, no bag - Shipping Centers Near Me - Myrtle Beach, South Carolina

I came in being new here from Az, needed something printed, also needed a UPS mailbox. There were two huge lines of people. The first representative who was at the desk couldn't understand me because he spoke a foreign language. I was getting frustrated because I had to keep repeating myself. The 2nd representative wasn't listening, I was trying to provide proof of address, he wasn't understanding, then he got frustrated & told me he was done & I can go get a mailbox elsewhere! He walked away like a child pouting in front of everyone! Then I tried to pay for the documents I printed, but another staff member told me I didn't need to pay. What a complete unprofessional disaster & what a complete joke this store is. I will be reaching out to the owner; I hope management reads these reviews so they know how customers are treated! Don't do business here. read more

They are very busy store, there's not enough UPS stores around. But these guys do everything they can to take care of their clients. We drive from Myrtle Beach and sometimes North Myrtle Beach to get here read more

Had a large order to ship and Aaron or Erin just looked at me and ignored me. Pack and ship is normally quick and easy. The man obviously didn't want to pack it all up. Go to Jerri Bob's! They have 5 employees awaiting to help you. read more

I highly recommend people visit this store on Sundays. There's normally a minimal line of customers, and Cameron keeps it moving. He does a great job, and is friendly and polite! read more

I had to set up a location for my mail to be delivered and a gentleman by the name of Cameron helped me through the process. It was extremely professional. He also added a bit of sense of humour which made a somewhat stressful experience. Much easier for me to handle. The store is well and I highly recommend the use of this facility. read more

I've been to this UPS on several occasions. I've always experienced long lines which isn't uncommon, but also irritation for Amazon returns FROM the employees, which shouldn't be common. I have witnessed them being rude and short with other customers who are unaware how to do their Amazon returns. Surly employees (plural) may have something to do with an overall unhappy workplace and management. On this particular occasion I did go in to print out some thing. The computer printed out some thing that was on the screen next to the item that I was trying to print. Unfortunately I only have experience with Apple and not other types of computers, particularly ones with a bunch of prompts for their proprietary system. When I was charged six dollars to print out virtually a blank sheet of paper I expressed that that was frustrating and I needed help. If you're unaware, their computer charges by the time used. The manager was extremely rude. He was trying to curtly excuse me out of the store before I was able to sign out of my email account which I was trying to explain to him I don't know how to do, and he was basically calling me stupid for not understanding how this computer works cause 'it's just like any other computer'. When I asked if he was the manager he said 'yes I am' and I said 'is that why you treat customers like this because the buck stops with you?' He said 'ma'am get your stuff, you're done'. Perhaps the manager is going through something in life, but we all are. As an employee and representative for a business, that behavior should never be exhibited in that setting, let alone repeatedly as I'd seen before. I had sincerely apologized for my frustration and explained twice that I was not irritated with him, but that no one was there to help me and that I didn't mean to print the wrong thing. He snapped back 'well I apologize and now we're EVEN'. It's not like I asked for a refund or anything of the kind. I had long before decided to take my Amazon returns to Kohl's even though I personally didn't experience a whole lot of issues from that store regarding that service, just for the fact that I don't like waiting in their line or seeing them treat other people rude. But after this interaction I will no longer be going to that store whatsoever, and after other interactions I've witnessed, I'm sure I'm not and won't be the only one. TAKE YOUR BUSINESS ELSE WHERE. You have been warned. To the manager... You may not be a person to take constructive criticism, but I was sincere in my apology and your response was pretty awful. You manage a store, not the customers. You were condescending and your behavior was piercingly upsetting. I do hope that you find somewhere in your heart to be open to treating people better even if they're not perfect, particularly at your place of work, as I ultimately tried to do. read more

23 Days later after my claim was submitted and still no resolution. The insurance I bought for damaged antique which they packaged so far seems worthless. I'm very surprised with the whole process. read more

I have used this UPS, location twice. Both times to send important legal documents, including one document that needed to be notarized. In both occasions, I found the staff to be courteous and professional. My only criticism is that they need to have more employees working at this location, too much waiting. read more

This is my local UPS store and I removed one star for its peculiar location. It is in a tiny strip mall, but you have to follow a maze to get there. Going in and out of this location can be extremely difficult and I've seen road rage occur as well as people rudely not sharing the entrance and exit. Aside from the odd location, the employees are kind, friendly and patient. There is nothing that is not within their job description that they won't do to help you send your packages out. I love that Amazon returns can be dropped off here, as well as being able to send packages easily to my adult children in the northeast. There is nothing bad I can say at all about this store, except for its location. I do hope they move to a better lot in the future. But this UPS store is the best you can get. read more

this store is amazing !!!! Tim does an amazing job running this store. the customer service he provides and grade A!!!!! I truly enjoy going to this store. read more

If you not understand , plz open your camera at your work ,and you can see how your coworker do it . Thanks . Never go back

We went to this UPS Store because we had some time sensitive tickets to mail to one of our nieces. We paid an extra $50.00 to get it there on time. They did try to deliver it and left a note saying they would be back the next day. She was to sign the paper and put it on the front door. She did that and they never came back the next day. Because of the holidays they would be closed and the tickets would be after the event. I'm not sure why the driver didn't leave the envelope there on the first day. We did not request a signature. Would I come back here? NO! For using regular mail fine, special delivery NO. GO TO FED-EX. DO NOT USE UPS. read more

The UPS Store - Mailing winter classic tickets. - Shipping Centers Near Me - Myrtle Beach, South Carolina

Not only are the employees here extremely rude & barely ever even answer their phone, but they do not take responsibility for delivering packages to the wrong address. I live in an apartment complex & was notified of an expensive Christmas present I'd recently ordered being delivered to my door. When I checked the texted photo it was someone else's door! I called & the MANAGER immediately began shifting the blame from UPS to Amazon, telling me I needed to call THEM. I just hung up in frustration because this isn't the 1st time I've dealt with this issue, as well as my neighbor who had the EXACT same thing happen to her just the other day. It's so common that it's become ridiculous! Worthless, rude employees who make it clear they couldn't care less. After going from door to door, I finally found the door where my package had been mistakenly delivered. Guess it's true if you want something done right, even UPS delivery, you've got to do it YOURSELF. Unbelievable. read more

I have a box here and they are absolutely wonderful people here. Tim and Kim are friendly courteous and helpful always. I couldn't be happier. read more

horrible service very unhelpful, rude customer service from employee, I would go somewhere else! read more

Price gouging, will never return. They charge $8.00/$100. In declared value Coverage. Bottom line my shipment cost just under $80. To send. I did some research (too late). The EXACT services, let me repeat EXACT services from FEDEX was just under $27.00. Total ripoff.. FEDEX forever. read more

I have been going to this store on a fairly regular basis for over a year. Timothy and Ryan are knowledgeable, friendly and efficient even on the busiest days. I can honestly say I've never had a bad experience at this store and I will go to this location, even though there are a couple other UPS Stores in the area, because I know that Tim and Ryan will provide the same high level of customer service each and every time. I wish everyone took customer service as seriously as these guys. read more

There are plenty of options for these services around here but I just happened to choose this one. Don't make the same mistake. Logged in to computer and couldn't get to my email in six minutes. I asked the man if I could email my document to him to print and he said yes. I signed the document and needed to scan to email back. Scanning is down. Two out of the three things I needed didn't work. I hope this helps you to not waste your time. @ Response to their response @ It doesn't matter what email I use or what my password is. You're charging by the minute on a system that may be slowed down on purpose to increase usage time. Fact of the matter is two of the three things I needed done couldn't get done. If your store can't do the basic things, I would advise anyone to take their business to one that is better equipped. read more

Timothy was great! Fast, knowledgeable, and super friendly! Needed a notary, it was just $5 faster and easier than was going to by bank that gave me too many unnecessary issues. Will definitely be back! read more

I visited this UPS store on Tuesday of this week. I needed a document notarized, copied, scanned, faxed and overnighted. The store was very busy having maximum no of people inside and people waiting outside as well. I almost felt guilty taking up so much of the gentleman's time but on the contrary he was very patient and handled my problem quickly and efficiently never once making me feel rushed or taking up too much time. With everything thing going on with the virus, it was a very pleasant experience and very much appreciated. read more

My favorite ups store and the only one I will go to! The man who is usually working here is so helpful and always has a smile on his face! Mailing things is usually a dreaded errand of mine, but going to this UPS store is always a pleasant experience. read more

What amazing customer service- even in the middle of the holiday chaos. Both times I was very impressed at how helpful and kind all of the employees have been read more

I was calling around to check pricing on something I needed done, and the store owner answered the phone. He was so polite and actually made sure the supplies necessary were in stock without my having to ask. He also quoted me prices on other options, giving me a range of ideas. Above and beyond customer service! read more

Awful location, not helpful and just pass anything you have a question about to the automated 800 number. I wish amazon would cancel their contract with UPS and actually fund a useful company with decent customer service and prices. read more

Timothy who usually works in the mornings is so super helpful!! As soon as I pull up to the store, he has my packages ready for me and takes them out to my car - what a service! I think the management of this place should give him a raise. read more

Another great experience at The UPS Store. Handled my freight shipment without any issues and beat competitor prices in the neighborhood. Very professional employees who went above and beyond to help me as soon as I walked in the door. read more

This is the worst company I have ever dealt with , very rude. In order to survive this business and this world, you need to go above and beyond . What makes it so sad , it could be a good company but unfortunately the people you hired they don't care if it survived Coz they are all in for the money. You just can not trust anybody anymore. read more

I have sent close to 20 packages to PA for Christmas, birthdays, etc. Everyone has arrived as promised. The gentleman working there is always super helpful and polite! read more