I have my mailbox here for business. The other day I accidentally left several checks in open envelopes on the counter... they were already written... The store reached out to me to let me know I was overcharged. read more

Unfortunately this is not a UPS store anymore. If you want to do an Amazon return, you must have a printed shipping label whereas before you were able to scan the barcode off your phone. read more

This is one of the closest UPS store where I live. The next one is a far drive and in somewhat questionable areas. I have been to this store too many times. The parking can get a bit just but I don't mind walking from far. All my Amazon return requests and UPS packages dropped off from here were delivered without issues. The store owner works very hard and workers are friendly. So thank you for continuing serving the Montebello area despite how busy it gets ! read more

This place sucks I'm sorry it's always busy, there's no parking ever idk what's going on back there but there should not be long lines at a ups store lmao read more

Byron provided top notch service Extremely patient and helpful with all the last minute changes I have made to the custom label that I was printing for my customer Thank you Byron ! Appreciate you and will surely be coming back read more

Terribly slow service. Stood line just to wait for a label while I watched a customer who needed two reps.

Dear owner of this Montebello UPS. I saw so many negative reviews for your store. Are you tired of defending your staff and store? I've been going to this UPS location since 2007. I don't know when things changed here. I see more staff now. The staff seems unhappy. I was charged $1 just to help me secure my box tape. Some of your staff helped and offered help when a package is large. It's nice of them. Depending on the time and the day. Your store is too packed. It used to be a spaces place. I used to pay for computer use and self printing. I'm giving 4 stars for what's this UPS location used to be. Maybe you can work on supporting your staff morale. Maybe some incentives to get positive reviews. Your store always have long line. Business is better maybe from Amazon return support. read more

Horrible experience, Asian man with a beard was so rude and was not helpful AT ALL. I can see why they have low ratings, DO NOT COME HERE

I was so happy to be helped by BEN at this UPS store! My last couple of experiences were less than pleasant when assisted by the other guy The gal is also quite courteous and friendly as well!! To be honest I hesitated to come here because of past experiences but so glad I did! I even asked Ben if he was the manager because he was assisting the gal's questions and walking her through the transaction she was doing while the other guy just sat at the computer not offering his assistance knowing Ben was in the middle of helping me!! Thank goodness he can multi task !! read more

People working there are too slow you can wait there in line for a very long time and they won't care they would just stare at you like they don't care read more

Excellent Shipper! Byron provided prompt, clear and friendly communication, and a detailed estimate. I trusted them with a fine sculpture and they provided excellent packing. I would gladly do business again and recommend them for shipping art - or other precious things. read more

I can only respond to Notary service at this location. I appreciate the service we received who notarized the document. Service was timely. He communicated well their role in Notary. He clearly clarified the documents and signed the necessary document for notary. Thank you. read more

The UPS Store - Notary service only - Printing Services Near Me - Montebello, California

Came here to drop off a package . The return label just shows in original packaging and they tried to charge me $1 to put some tape on the outside box. read more

Stay away from this store! The owner is an asshole! I went because a package of mine that I mailed out from here was missing and he had the audacity of calling me a thief and screaming at me just telling me off. Looking at other similar reviews I don't know how this store is still open. It's best just to stay away. I left shaken up and mortified this is how he treats people. read more

This is my go-to place to drop off pre-paid UPS shipments (e.g, Amazon Prime returns). The service here is quick and if there is a long line it moves very quickly. Moreover, there are two computer terminals and printer for rent in case you need to print documents. The overall service is excellent. PROS: There is a very low flat fee for using the computer and an equally low per copy print charge. I frequently rent textbooks online from Amazon and sometimes have to print the packaging slip at the last minute. It's a great convenience to have the computer and printer on site for immediate use. Plus, you get a receipt (at your request) with a tracking number when you drop off a pre-paid package. Hours of operation include Saturdays and evenings. CONS: Limited parking since this location is in a strip mall. Often times you have to park by the 7-Eleven and walk over to the UPS Store. Overall, I would recommend this UPS Store for your shipping needs. I've never had a problem. read more

The UPS Store - You can package your materials right at the back counter. Bring your own packing tape! - Printing Services Near Me - Montebello, California

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I returned 2 Samsung watches, back to T-mobile, both in 1 pkg. The girl that helped me was on her cell phone, checking Instagram or FB. She was not interested in helping me, until the guy in the back told her to help me. She asked what did I need, told her I was returning the box, and I had a label. She scanned it, threw the package on a shelf, and pulled her phone out again. I asked for a receipt. She typed something up, handed it to me, then pulled her phone out again. I walked out and immediately called T-mobile, to give them the tracking number. Not only did 1 of the watches arrive with a crack on the screen, it took this store, 1 week to ship out the pkg. I don't know where the package went, after getting thrown on the shelf, but I do know I was charged a restocking fee, because of the carelessness of these employees.. I will NEVER go back again. read more

Updated review: I would have thought you might have appreciated my feedback in providing better service to your customers. Not the case. All I read was you making excuses as to why your service is lacking - as if this was the customer's fault. As to the flirting as not really flirting but service to a shipping customer - please afford me the courtesy of recognizing flirtation when I see it. Bottom line your customer service is very much lacking and you have and will continue to ignore any effort to improve it. So be it. You will only get business until a competitor comes along. The loyalty of a customer base is only as good as the customer service it receives. ======================== I like this place, the staff, the service is good once you are being served. This is the main reason for the 3 stars instead of 5 is the wait. During the last visit, 3 employees were there to attend to the public, but really only one, and she was flirting with the client. When I got there I was the next to be waited on, when I left, the line of customers was at the door. It took less than 5 minutes to scan the return QR code and get my receipt but waited over 20 minutes to get served. I don't understand why they don't have a line just for drop-offs. Would make so much sense. read more

This was my first time at this UPS store and the staff was very friendly and helpful. The environment was not chaotic and they seemed very organized. Thank you Mayra for your help! read more

We returned some Spectrum equipment and they forgot to scan a piece of equipment and no spectrum is billing us so I your gonna use this store beware of there actions So save yourself a headache don't use there services you will regret read more

So far the rudest, inconsiderate ups center I ever been too. I'm going to opt out from getting my packages sent here. My wife comes in for me because I'm sick with breathing issues and shows my ID with my tracking number and shows her ID and they say they will not hand her the package. It's been done many times before because she does this for me routinely and now this little rude ass check sends her off and now I'm in line sick with the flu and show no consideration after I told her about my wife coming in. UPS will deliver to my home with showing any for of ID bit here an ID is not good enough. Support business that truly care about their customers and speak to them correctly. I urge you to try another facility. read more

The UPS Store - This UPS workers is the rudest employee I ever had to deal with. - Printing Services Near Me - Montebello, California

Very fast and friendly employees, my fav ups for sure! Felix was the best, professional and patient.

I asked could you borrow me some tape to tape the box? She said one dollar. This is the first time I've had to deal with something like this. I'm very angry. But I don't want to have to make another trip, so I gave her... read more

I didn't feel welcome during my visit. Ben helped me and he wasn't very personal toward me in the beginning for some reason. Some ppl are like that. Whatevs. Then he allowed his coworker to interrupt me mid sentence. It just wasn't the vibe. But now I know. read more

Don't do business here! The workers are very rude no personality, customer service is really bad, not helpful with giving best shipping options. I never felt so unwelcome in a business establishment and the workers appear to not care about making customers wait in line when clearly there is another register and plenty of rude staff members to assist but they have no care in the world. Staff needs to look for another job they appear to hate the one they have at this store. By the looks of other yelp reviews it appears the manager responds with a template answer proving the laziness of this establishment. Get it together!!! read more

Emerald helped me with Amazon return in and out in 5mins thank u I even lost the packaging an item came with and I had no trouble returning it. This location is by far the most convenient and efficient. read more

This Montebello UPS store is slow and always short on staff. Usually time the line is out the door and only 1 employee scanning packages and shipping. The management needs to expedite the process of helping customers. If you're in a rush I suggest going elsewhere. read more

The UPS Store - Long lines again - Printing Services Near Me - Montebello, California

====Dear Store Owner==== I've been on the other side of the service industry and I don't think I wasn't acting entitled. The packages I'm talking about were delivered by Amazon at 3:28pm. I was at the store around 4:05(I know because I dropped off another package and got your receipt) and there were a bunch of packages sitting on the notary desk, so while I understand you have to follow a process, and I'm not asking for special treatment, I want you to understand my frustration when I ask about my delivery and your employee is flirting with another customer, and then I get the notification at 4:15 from you guys (just a few minutes after I left) that I can go to pick up my stuff now.. Also, I didn't cut in or interrupted any other clients, it was just me and the one they seemed to be flirting g with. Your employee was dismissive telling me " You can come back another day to pick up your packages" when she could've asked me to wait the extra 10 minutes she took to check in my delivery. read more

The worst UPS store ever... They always have a problem - their printer is not working, they don't have internet, there is always a big line bla bla bla... The staff is so disrespectful and not helpful. This place doesn't deserve even one star. read more

This place deserves no stars. I just had the worst experience at your UPS 2778 store. I went in to get a document notarized and the "owner" would not assist me because my child who is less than 2 years of age was not wearing mask. In our county children under the age of 2 are not required to wear a mask. He argued with me that they had to, he said he followed the news. Which clearly he doesn't follow, because it is stated on the la county website who is and who is not required to wear a mask. He offered to give me a mask for my child who is not 2 years old. I told him he could give it to me but she would not wear it. He proceeded to get a mask without even sanitizing his hands. So he expected me to put a mask on my child with his dirty hands when I had just seen him put his own mask from coming from the back. If he was so concerned about Covid why was he not wearing his mask prior to walking to the counter to meet with me. If he was so concerned about Covid why was he not taking other measures do customers walking into the store. Your "owner" needs to be talked to because what he did was not okay. He rejected me service without having a valid purpose. He was rude and disrespectful. He needs to take the day off and review LA County's policy on masks which is located right here--- https://covid19.lacounty.gov/face-coverings/ Update--- Of course the so called business owner would find my review funny. I wasn't yelling at your customers. A girl tried to get in the middle of our conversation and I told her to mind her business. Don't get the story twisted to make yourself look nice which you are not. I did not throw the mask at you I dropped it on your counter. You said i kept throwing things at you? Wow. What you will do to lie to make yourself look good. What did I throw at you? Please post the video so everyone can see what I thew at I'll you. I'll tell you what, ABSOLUTELY NOTHING. Review your cameras so you can see that because obviously you are blind and need better glasses. I don't know what you meant by the comment you made about my daughter but you should really watch your mouth because I already have a case open with corporate about you. So choose your words carefully. You can't make up your own rules if LA county is not enforcing masks on children under 2 you can't either. Not even the airlines enforce masks on children under 2 so what's makes you think you can? Once again as I previously stated your hands were dirty. I saw you start walking from the back of the store and put your mask on you touched your face to put it on and you NEVER cleaned your hands after that. So yes your hands were dirty. You are so concerned about a 2 year old wearing a mask that you were not even wearing one yourself. Goodness you need serious help seriously and you should not be allowed to be an owner with the way you treated me. read more

The UPS Store - The so called owner. - Printing Services Near Me - Montebello, California

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If I can give it zero stars I would! Garbage customer service especially the girl with the tattoos who just keep's telling you to call corporate instead of helping. read more

I want to share my experience at the UPS Store in Montebello, I was greeted by Mayra with a great smile and welcoming attitude. I felt it refreshing in these days to find good let a loan great customer service and that is exactly what I received, she was very attentive and informative of the process she was working on for me. In these days we see a lot of what we don't like with customer service but rarely we'll deserve praise. If you're in the area or want to drive a little further for great customer service stop by UPS store Beverly Blvd Montebello, I'm sure Mayra will be happy to assist you with a great smile and great customer service!! read more

Delivery is not the best. They show up at times that are an incovenience. UPS not the best service.

Customer service with Byron ( The owner) He needs training in customer service I was surprised he actually yelled at me due to a question I asked him, very disappointing. read more

Went to the ups store to get a live scan done. On the oag.ca.gov shows as location to get this done. Was told at the store that they do not provided that service. I informed them why are they listed as a location and they said they didn't know and have supposedly try to get that removed off the internet. I think it's inconvenient of them not trying to get this removed and it's giving false advertising to customers. Also the girl at the register was rude. Wasn't friendly, rang me up for my copies and told her thank you and she didn't say anything just very rude. I use to like this store they use to have great customer service. read more

They toss delivery's around like it's trash. And I waited in line for almost 30 minutes. In a room full of clients with the doors closed. I demanded to get open the doors with these people congregating inside. The girls here are not accountable for the safety of the public or the items we work so hard to purchase. I get the system is in crises but this is beyond unsafe because of one person. Mike Rosa and the little girl behind the register who copped an attitude for asking questions. I don't care about your crises and lack of employment. If they don't follow safety procedures in line with the CDC recommendation. The signs mean nothing of these kids are to scared to enforce them. And a manager hiding in the back refusing to talk to costumers concerns on safety. I hold UPS accountable and have filed formal complaints. You seem to miss the point of all this. It took me to make a stink for your employees and you to get up out of your chair and open unlock the second door which I'm sure is a violation and keeping a grouping group of people in your lobby without circulating air. The o my air inside was pushing around the room. If you can't consider the safety of the public, maybe it's you that should not return. I'll be back and with a letter of confirmation, stating any forms of retaliation in your part will reflect actions of UPS. Safety first. Look at you tape closely. Be accountable and respect our community! Your not the not resource in town. As a matter of fact I would recommend the 201 W Garvey Ave #102, Monterey Park, CA 91754 location. The man works alone, more efficient with process and safety and gets the job done quick and with a smile. Your doing me a favor. And train your employees to maximize the space for service, not storage. If your the owner you can process on your time! But if you think for one second your gonna gas light me with inaccuracies your wrong. Why do all your reviews show you sitting at a co Outer with your back to the costumers. Why did you decide to open the doors after I left? Because you know I'm right! And your business practice and safety measures are less than acceptable. I waited. Left the line do to the time I was standing under an air duct with closed doors and people congregating. I had taken the keys thinking I wouldn't be waiting on one customer with 2 employees and an owner at the computer or whatever it was that was more important than training your employees who are at the heart of the issue. To attend without extra attitude the job they chose to work in helping all costumers with reasonable demands when asking your employee who is assisting a woman that has taken quite some time to get her business in order my question to her was how long does she think it will take for her to complete her transaction 1015 five minutes the reason being as I stood in line and the room was becoming congested standing under an air duct with one of the customers deciding to turn on your fan inside to assist the uncirculated air to roam freely without opening the doors now I find myself having to defend my concerns for your lack of how dare you think for one minute that in a pandemic when the numbers are getting higher and your establishment is part of the grander cesspool of Covid hot zones I would challenge you to defend your behavior and attitude towards a customer thinking of only the safety of myself and the customers within your establishment clearly something you have no concern or regard for. Your responses are in defense of your profit rather than a courtesy and understanding of your accountability and what you're willing to do to rectify the issue so those to scared or carefree are not the ones defending our overall safety. read more

The UPS Store - And certainly not 6' apart. Mask or no mask prior to this picture many people had already been lining up in store. - Printing Services Near Me - Montebello, California

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They just lost a package worth over $2,200 dollars that I had pictures and proof. I was given a check for $220 dollars and told that there's no proof and that I should have bought insurance. Was not made aware of insurance or the fact that you're out of luck for losing your package. There's no trace of what happened to it. There has to be a better way. Won't use UPS or this store again. read more

The customer service here is horrible and worst of all the notary guy is rude. He does not talk to you he talks at you as if he's Sargent pepper. This place is such a drag I'd rather pay more gas and go to Whittier than here nearby. Montebello UPS can do better by closing down and opening up an ice cream shop due to all the saltiness energy lingering with UPS. read more

Do yourself a favor and don't come here. They're usually bare bones staff and the line is ALWAYS long. How come they can't find a more efficient ways to accommodate the high volume of customers? Hire more staff! read more

Update on my previous post. This facility has done made some changes and I have to say it +++. Customer service is friendly and efficient and also with the upgrade to the cart service for them heavy boxes gotta give a +++ to that. Will definitely come back here for services good turnaround. Parking is still on the get in when you can though. read more

Poor customer service The girl at the register was on her phone and did not bother to make eye contact when asking a question read more