There's a reason UPS spells OOPS.
DO NOT SHIP WITH THIS COMPANY ESPECIALLY AT THIS LOCATION. FOR YEARS THEY HAVE BEEN COMMITTING FRAUD AND SELLING SERVICES THAT UPS DOES NOT OFFER.
Good morning Theo,
Here's the receipt for payment and the shipment details. When I tracked the package, it was re-routed to a UPS access point. Despite being re-routed, it still shouldn't have been released to anyone except Brando Andexler. I apologize for the frustration this has caused! I will be looking for answers during the claim process.
-Mack
This is what ups has on their website. No direct signature required option. If you've been selling this as an option for years, you have been selling the wrong stuff, and not actually providing this service since it is not available from ups.
Let me know what you find out from ups when you can. Thank you.
-Theo
You are completely correct. I apologize profusely. For years, I was under the impression that signature required was, in fact, direct signature required as opposed to their "direct adult signature required" which I assumed was the option available for any adult in the household to collect. I called UPS and they have clarified that this is incorrect.
-Mack
After going into the store and requesting a refund because UPS does not offer this service where only the person on the shipping label can recieve the package: the store became very hostile, began using our great Lord Jesus Christs name in vein, they took my amazon packages I had already dropped off with them, and threw them violently back on the counter saying they won't be shipping anything for me.
I said those packages are already in your possession you need to ensure that they are delivered back to amazon.
I said it's not worth this time, you need to issue me a refund because you sold me a service you dont offer, and these family heirlooms were intercepted by a family member and it was not delivered as I had paid, directly to the person on the shipping label.
At this point, I am invoicing this store for my total purchase price of the shipment, and we will go from there for legal matters. The emails I have from the store blatantly shows they were in the wrong, and should not have sold services they dont provide.
For your safety and the safety of the packages you want sent, DO NOT SHIP HERE.
P.s. only FedEx offers true direct signature conformation. I found this out after the fact, but UPS does not offer this as a service, and don't let this store lie to you take your money and not ship the package according to the services they claimed to sell. read more