Box service, package delivery, notorization,, package wrap, copying. People very friendly. Some turnover in staff. At least two ownership changes. Considering all the changes, this store is doing pretty well in providing good service. read more

No one will answer the phone here! Trying to locate a package but answering a phone must be to hard for the people working here

I end up coming here a lot, mainly to send back Amazon returns. It's situated at a not-so-convenient little area off Brooks Street with very minimal parking. I'm usually in and out in less than a minute. Most times there are at least two people at the counter and sometimes three. They offer copy and fax service as well as have your typical packing items for sale. The staff have always been very friendly and quick. When returning Amazon packages, most times you just need to bring the item in and they will scan the QR code on your phone. They then package it and label it for you. I've never had a bad experience here and highly recommend them. This location is the furthest from my house, but has always had the best service, so I continue to come here. read more

The UPS Store - Printing Services Near Me - Missoula, Montana

Called in for information and they were so incredibly kind. When we got to the store we were met with the most helpful staff and Megan went above and beyond to help us locate our suitcases we bought ourselves for Christmas. We were in the way to the airport! Because of Megan and her professionalism, patience and kind heart we left with pretty new suitcases. Never had a UPS store go so far above and beyond. Thank you all! read more

Alex is always professional and amazing when I come here for mass copies. Megan and Selah are also of great help!

I have had over a dozen packages delivered by UPS in the last year. Every single one arrived in a severely damaged and/or open box with the items broken. The delivery person also leaves the door open to the building afterwards, despite a huge sign saying the door must be closed. UPS has a 0% success rate in delivering undamaged items to my address. The incompetence and gross negligence of UPS delivery personnel is unacceptable. Do not use them for your shipping needs ever. THE ABSOLUTE WORST SHIPPING COMPANY IN THE USA. read more

I Love everything about this store. I switched from Fed Ex to Ups because of the Kindness and Love for People that Exonerates from this staff. I come in sometimes twice a day with my Grandson Monday- Friday to mail packages. The staff is so Welcoming the moment you open the door, their Absolutely Amazing, Always Smiling, Friendly, Upbeat and Professional to everyone they go above and beyond to make sure you have everything you need while in the store. They helped me with my packaging and all my shipping needs, printing and tracking numbers for my items, boxing and tapping. I highly recommend this UPS store to anyone who wants Excellent Customer Service and a Terrific Staff one I was Blessed to come across. Gayle W read more

There's a reason UPS spells OOPS. DO NOT SHIP WITH THIS COMPANY ESPECIALLY AT THIS LOCATION. FOR YEARS THEY HAVE BEEN COMMITTING FRAUD AND SELLING SERVICES THAT UPS DOES NOT OFFER. Good morning Theo, Here's the receipt for payment and the shipment details. When I tracked the package, it was re-routed to a UPS access point. Despite being re-routed, it still shouldn't have been released to anyone except Brando Andexler. I apologize for the frustration this has caused! I will be looking for answers during the claim process. -Mack This is what ups has on their website. No direct signature required option. If you've been selling this as an option for years, you have been selling the wrong stuff, and not actually providing this service since it is not available from ups. Let me know what you find out from ups when you can. Thank you. -Theo You are completely correct. I apologize profusely. For years, I was under the impression that signature required was, in fact, direct signature required as opposed to their "direct adult signature required" which I assumed was the option available for any adult in the household to collect. I called UPS and they have clarified that this is incorrect. -Mack After going into the store and requesting a refund because UPS does not offer this service where only the person on the shipping label can recieve the package: the store became very hostile, began using our great Lord Jesus Christs name in vein, they took my amazon packages I had already dropped off with them, and threw them violently back on the counter saying they won't be shipping anything for me. I said those packages are already in your possession you need to ensure that they are delivered back to amazon. I said it's not worth this time, you need to issue me a refund because you sold me a service you dont offer, and these family heirlooms were intercepted by a family member and it was not delivered as I had paid, directly to the person on the shipping label. At this point, I am invoicing this store for my total purchase price of the shipment, and we will go from there for legal matters. The emails I have from the store blatantly shows they were in the wrong, and should not have sold services they dont provide. For your safety and the safety of the packages you want sent, DO NOT SHIP HERE. P.s. only FedEx offers true direct signature conformation. I found this out after the fact, but UPS does not offer this as a service, and don't let this store lie to you take your money and not ship the package according to the services they claimed to sell. read more

Some of the best customer service I have experienced in Missoula. They immediately found a box that would keep my gifts safe but was the most economical option as well. Everything was packaged within minutes. It was so convenient to not have to travel all over to find the right packing material, and I was pretty excited to find out I got a 20% AAA discount as well. UPS shipping prices definitely spike if you're doing anything other than ground, so I recommend getting here a little over a week in advance of when everything needs to reach its destination. I highly recommend taking advantage of their packaging services, too. Having a more efficiently-sized box for your purposes might save you a lot of shipping $$. I can't speak to what the reviewer below experienced, as the UPS Store staff I've encountered are nothing but efficient and helpful. read more

I dropped off a Amazon Package yesterday, and the lady helping me was very short and rude. I owned a shipping store for over 15 years and if I knew my employees were treating customers like this they wouldn't work for me very long!!! ugh!! no wonder everyone misses me in Missoula!!!! read more

Disappointed with service as I asked multiple times yesterday if I could track package I was told yes with meter mail, called today to verify as had trouble tracking, informed I could not track, bad service! No apology or any knowledge meant of error. No follow up from manager or owner. read more

Worst customer service I have experienced anywhere. On two different occasions I have been in this store to send returns. On both occasions the staff was extremely combative and condescending. If they just got a little customer service training, this might be an enjoyable place to do business. As is, I won't be returning to this location. read more

This is the best place I've ever been to for shipping services. I went there twice this week, and even with the rush of the approaching holidays, there was such efficiency here-I saw everyone working with a sense of urgency and as a team-ensuring customers got in and out quickly with all their needs met. I won't go anywhere else for this kind of service if I can help it! read more

The owner is cold, rude and very unfriendly. If you like being treated like poop on the bottom of her shoe this is the place to go. The employees are nice in a remote sort of way. Given the owner's demeanor it's easy to understand why the employees are reluctant to demonstrate much more than eye contact and a slight smile. read more

The ladies at this store are always accommodating and go above and beyond to help me out. I ship a lot of fragile items and they are always willing to pack things up for me! Love how friendly and welcoming the environment is. This will always be my go to store for shipping! read more

After I dropped off a camera that needed to be overnighted for repair, I noticed that evening that my tracking information had not been updated and said the package should still not been dropped off for UPS. I called the store the next morning to find out what was going on. They told me that my package was not there and they sent it out the previous night. They couldn't tell me why the tracking information was incorrect. Unconvinced, I called UPS' main customer service number to get some answers. They told me they had no record of the camera in their system. I went down to the UPS Store in person and was greeted by two very unhelpful employees. I explained the situation and asked them if they could help locate this very expensive package (we're taking about $1800 in misplaced goods here). They checked in their computer and *gasp* there was no record of it. That's it. I stood there for a second waiting for either of them to tell me how they were going to help me find my camera, but no, they just sat there and stared at me. When I asked them what our next step was they had the nerve to tell me that the package was not their responsibility because I had set up the shipment online and just dropped it off in the store........huh?! I asked to speak to the manager, but apparently they weren't able to see me at that time. To simplify what happened after this, I left, about two hours later I received notification that the UPS store had received my package. Turns out my camera had been stashed in I little corner and was forgotten about. It eventually reached its destination, but what was the point of overnight shipping? If UPS can't keep track of my professional equipment and the staff is that uninterested in helping me solve a problem that they created, I can guarantee that they will NEVER receive my business again. read more

Fast efficient and very helpful. Greatly appreciated their help in printing out an email attachment and then got it faxed in no time.