Update on this. An incompetent female worker forced me to pay the full $1.32 - 3 ounce shipping And then an additional $1.50 charge for each of my 1 ounce letters because the envelope designed by usps for shipping letters she deemed "too rigid" and said she wouldn't mail unless I did it her way as a "flat". In shipping thousands of letters a year I have never heard of this. Well they made it to Spokane and have now been pulled as "exceptions" and likely will never be delivered. Thanks! So to summarize, you CANNOT ship your letters here the correct way we outlined by usps because each of the usps workers here think "differently" about the rules and will pull and mark as return to sender. However, you do it exactly as they say and demand (which you know is incorrect), and they all get flagged in Spokane because nobody in their post office accepts the Missoula way of shipping which is 2.5 times the cost and forces your letters to be undelivered. This place is the worse. Do they even want their letters delivered? read more

After reading reviews about this place I thought it would be a nightmare to get my FBI fingerprinting done BUT when I walked in everyone was so nice. Scott ended up helping me out which was quick and easy in and out. Thank you for all you guys do read more

Can't speak for the other reviews- just Scott in the passport section. He was very helpful, knowledgeable and patient with me. Thank you!

I need to talk to a associate. My UPS driver dropped my package at the post office on Kent st Missoula. I'm still at my address on 108 N Johnson st #3. I am waiting for a new lock put in my street box I DO NOT drive. I am UNABLE to pick up my package!!!!!! What do I do?????? The tracking number for UPS is 926129034363645414136406. I cannot get ahold of UPS, they are not acknowledging their tracking number. All I get is automated answering service who won't transfer me to an associate! read more

This place is an absolute joke! It operates like it's run by 5th graders! We scheduled to have passports done on the 29th, that day comes and their area for passports is closed and we got NO notification! This place is sad and pathetic! read more

I ship about 60 packages a day from Stevensville Post office ( they are amazing there!!) but my business packages hit this Missoula hub to go out to customers and I have no other choice... but they lose so so so so many packages and like others say they tell you "it's to bad it's lost nothing we can do. " I've had 20+ packages drop off of the face of the earth at this hub this year (that i've checked) I have to deal with angry customers mad that their package is lost and it's frusterating that the usps gets away with losing packages and don't have to reimburse. read more

I had a UPS package transferred to the Missoula postal service 3 weeks ago. They told me sorry about my luck, it's gone.

I am never going to give these people my business EVER again. I'd much rather take the extra 5 minutes to drive to the post office on Broadway. I always have a bad experience here, but today was by far the worst. They weren't busy in the slightest and had four clerks. I didn't get a chance to look at which stamps I wanted due to there being no one in line. When I got up to the counter, I told the man that I didn't know which stamps I wanted. He replied that he could "choose them for me". I told him that I'd like to pick them out myself. He rolled his eyes (didn't even TRY to hide it) I decided on the stamps I wanted and asked for half a book... he seriously replied that if I wanted half a book "He would choose which stamps". So I gave up and got a full book for $11. It may sound silly, but I send LOTS of cards/postcards and I like to pick out special stamps. If there had been a super long line, I would have understood no doubt, but this was just uncalled for... Screw you. read more

The negative google reviews are accurate and helpful to say the least about this particular usps location.Between here and Missoula and back mail handlers and carriers have been stealing,opening and throwing away and refusing people's important maiI but this location loses tons of mail more then any of the other Missoula locations and that's echoed by lots of other reviews and they have severe customer service issues.I have had my new driver's licence opened previously but recently my money order was "lost in the mail,"which simply does not happen unless it looks appealing to a thief,nothing gets "lost"in the mail unless someone that opened it was hoping for cash and not the money order that they discovered and threw away because it has not been cashed yet.Other pieces of well sealed important mail have arrived half opened as well.I don't understand why the people doing it want to keep doing it and lose their job and be charged with a crime.They will be found out so why do they keep doing it? read more

do not recommend USPS, especially this location. avoid at all cost! been waiting 2 weeks for package to leave this building.

Even with holidays the line went very quick. Innovative ways of wrapping modified boxes made employees look like they were dancing.

Packages are going to the wrong address all the time. I think Amazon should look into this situation at this location, after all Amazon is helping them out by supplying them work. read more

i had a shipment from oregon sent on 12/20/2018 and on 1/9/2019 the kent post office returned it. the shipment was coming from a company but they used ups vs usps. they did not contact us or anything. very bad customer service. read more