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    The UPS Store

    3.8 (40 reviews)
    Closed 8:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Reviews With Photos

    Julie C.

    Harold was super sweet. Very fast and efficient.. did everything lightening fast.... I mean he made it a breeze!!! He should be a trainer!!!! And Cathy was as sweet as pie.... this little store has everything even mailboxes, a computer to use, and a Copier. Super nice!

    Store Hours
    Sabrina V.

    The staff at this UPS store works on their own time and schedule. You can clearly see the hours of operation attached. The employees at this location decided to lock their doors 15 minutes before the scheduled close time. There were only a few people In line when I arrived at 4:47pm. Very unprofessional and unorganized!! The gentlemen in the front with the receding hairline (couldn't get his name, as he wouldn't open the door or acknowledge the customers waiting out front) needs to be trained on how to work properly and efficiently in high traffic location such as Miami Gardens. Very disappointed in the lack of effort from this location and its employees. Do better.

    The very top option is not really available at this location. Bring your own label and box.

    Do not take your Amazon returns to this location! If you do, just print your own label and place your items in a box before heading here! The whole idea of them scanning your QR code and just taking your item is no longer the case as it once was. What they are doing now is forcing customers to pay for a box or envelope to put the return in when what they are supposed to be doing is throwing the items in what is called a polly bag for FREE! Even if you point out the fact that there is a sign on the door that says to have your code ready and they will do the rest, they will go back and forth with you about why you owe them $1.77 to accept your return! The sign on the door says is all caps: "NO BOX NEEDED." But they try their best to convince you that one is needed. I even called their corporate office to get clarification. The gentleman that I spoke with to tried telling me that they have to charge me for printing the label. That's not true! Even the clerk told me that if I come back with a small box then she wouldn't charge me anything. So they want you to pay for packaging instead of using the free Polly bags!!! It's so very clear! The guy at corporate tried his best to convince me that it's not a scam to get money. He even said to ask them to put it in a poly bag himself, which further proved my theory that they are trying to dupe Amazon customers out of money. It makes no sense at all! Do not fall for this dirty little trick! I use to drop off Amazon returns here with no problem all the time. Now they've gone and implemented this little trick! Never again!

    The UPS Store 5800 Store front

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    8 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    7 years ago

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    2 years ago

    Guerlanda was very helpful and kind!! I needed some important documents sent over and she was quick and efficient

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    5 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    amazing and good service enjoyed the customer service k feel like everyone was cooperative and it was well appreciated

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    6 years ago

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    4 years ago

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    3 years ago

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    6 years ago

    I have a postal box here! Great staff and never had an issue with packages. I've been a customer for 3 years now.

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    8 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    The best UPS store in town. I've been with this UPS for more than a year. Customer service is great; communication is always a 10/10.

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    7 years ago

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    David Z.

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    6 years ago

    Everyone I spoke to said this store is crazy. However, my experience was great and Jason at the counter was extremely helpful. Thanks

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    David Z.

    Thank you very much for your business, hope to see you soon.

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    8 years ago

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    4 years ago

    They were almost completely full and still managed to get to me in a timely manner, staff is hardworking and kind :)

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    6 years ago

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    7 years ago

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    5 years ago

    Been using them for a while, good rates, good packing. Always on time and never had issues with packages.

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    5 years ago

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    11 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    12 years ago

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    11 years ago

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    11 years ago

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    10 years ago

    Good service. Two young men assisted me quick and effective. Clean store with good pop music

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    8 years ago

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    10 years ago

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    11 years ago

    Great experience! Very fast and helpful! Shawn Sims helped me process my order and make copies and their notary was very thorough as well.

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    Review Highlights - The UPS Store

    Also Gina acknowledge me the moment I walked through the door.

    Mentioned in 3 reviews

    Read more highlights

    Print & Post - Coming at me yelling "you who're people"

    Print & Post

    (8 reviews)

    The employee Gustavo was a delight. He made me feel like I'm special. This place has amazing…read moreservice.

    I sent a package and cost me well over $150.00 and was promised 3-5 days delivery it's been weeks…read moreand it never got there. They don't answer their phone when you call either. So there is no way to claim. On top of it they were rude and unhelpful when I had to seek shelter inside their store when one of their Amazon and USPS delivery people gaslighted me yelling at me when I asked the USPS driver to please move her (illegally parked) white unmarked vehicle from behind my parked car so I could get out. Suddenly The Amazon worker rushed out of her truck and over to me. I had gotten out to ask the USPS driver after three times to please move and then I decided to get the ID of the vehicle as that was my only recourse. The Amazon worker rushed at me saying I was harassing the USPS driver. I moved quickly into my car for safety but she followed me and she banged on my glass screaming at me "what is wrong with you white people" They Karenized me gaslighting the situation when they were being aggressive. When I ducked into their store to ask them to please get their delivery people off of me they told me I had to leave that it was "too loud" instead one of them went outside to chat with the Amazon worker and smiled as he left the store to talk to her I felt threatened so instead I called 911 as the Amazon worker was outside the shop not letting me leave. I will never set foot in this place again. They work with bullies and thugs. Meanwhile I was late to work and the cops did nothing either. Never set foot in this bizarre palace again - and I escalated the situation to Amazon, because this shop did nothing to palliate that the drivers that work with them bully their customers and they don't care that they block traffic for their purposes

    The UPS Store - shipping_centers - Updated May 2026

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