The atmosphere was not welcoming , the lack of attention for customers not helpful,short staffed , line was beyond long and could've been shorter if customers had more knowledge on how to use the self serve kiosk. They need to implement employees directing customers to use it and giving guidance on that. Hidden fees, everything is so expensive nowadays and I'm on a tight budget so knowing before wasting my time would be appreciated being charged for prints when I could've printed it out at the library for FREE. I will not be coming back. Plus the line is always long wait times long as hel ! read more

I had paid over night shipping and it was delayed and I was waiting for two days just waiting for the ups driver delivery my package because it's needs signature and I was not able to go anywhere I was just very disappointed read more

VERY HELPFUL STAFFS. staffs are working in a fast space. Store 5800 staffs are very efficient, professional and welcoming clients. As a E-commerce who always in rushing mode this store is perfect for me. MD Unlimited. read more

UPS Store #5800 - A Team That Delivers Excellence! I have to take a moment to recognize the incredible energy and service at UPS Store #5800. Every time I walk in, the team is efficient, professional, and welcoming--you can tell they care about making each customer's experience smooth and stress-free. That being said, there's one person who naturally stands out--Fransley Hyppolite. His energy, warmth, and genuine spirit of service are simply unmatched. He doesn't just do his job--he transforms the experience, making people laugh, keeping things moving, and bringing a level of enthusiasm that's rare to find. What makes it even more impressive? He's not doing it for attention--it's just who he is. But this kind of great energy doesn't exist in isolation--it's clear that the entire team at Store #5800 plays a role in creating such a positive atmosphere. UPS is lucky to have such a dedicated, service-driven group of people, and customers like me truly appreciate it. If you need a UPS location that's fast, friendly, and full of great energy--this is the one! read more

I just went in to have a form notarized. The supervisor on shift, Tre'Nardia, was so kind and helpful. Her energy was great and she was very proactive. I work I. Customer service as well, so I never hesitate to praise great service. This was my first at this location although I live close to it. She is the reason I'm likely to return. 5 star service from her. read more

The UPS Store - FedEx Store - Shipping Centers Near Me - Miami Gardens, Florida

Harold was super sweet. Very fast and efficient.. did everything lightening fast.... I mean he made it a breeze!!! He should be a trainer!!!! And Cathy was as sweet as pie.... this little store has everything even mailboxes, a computer to use, and a Copier. Super nice! read more

See all

Store is always fast and efficient! I go at least once a month and they are fast. Luis was really nice and pleasant! Only thing I think is that he should trim his nails, as those long nails collect germs. But the service is always excellent. read more

Guerlanda was very helpful and kind!! I needed some important documents sent over and she was quick and efficient

The staff at this UPS store works on their own time and schedule. You can clearly see the hours of operation attached. The employees at this location decided to lock their doors 15 minutes before the scheduled close time. There were only a few people In line when I arrived at 4:47pm. Very unprofessional and unorganized!! The gentlemen in the front with the receding hairline (couldn't get his name, as he wouldn't open the door or acknowledge the customers waiting out front) needs to be trained on how to work properly and efficiently in high traffic location such as Miami Gardens. Very disappointed in the lack of effort from this location and its employees. Do better. read more

The UPS Store - Store Hours - Shipping Centers Near Me - Miami Gardens, Florida

See all

I have been coming to this store often. Dealing with a lot of shipping, printing, and office work, no matter that they charge extra from USPS. I loved their customer service until this Saturday. I went inside and printed a label for shipment of the item. I have asked the lady over the counter to extra check and maybe add tape on my package just to make sure that is properly labeled and she refused no matter that she did the same thing for a customer before me in front of my eyes. When I have asked her why, she said she is not supposed to do it. The ugly fact is, she knew I am Coming there often and I know she has recognized me. I looked at her and just left, realizing that I am leaving this store for the last time. They have lost a customer. read more

The person helping me today was Armani he was rude and had an attitude as soon as I walked in the door. Maybe he's having a bad day but don't take it out on your customers please. Need better customer service in this location. read more

Do not take your Amazon returns to this location! If you do, just print your own label and place your items in a box before heading here! The whole idea of them scanning your QR code and just taking your item is no longer the case as it once was. What they are doing now is forcing customers to pay for a box or envelope to put the return in when what they are supposed to be doing is throwing the items in what is called a polly bag for FREE! Even if you point out the fact that there is a sign on the door that says to have your code ready and they will do the rest, they will go back and forth with you about why you owe them $1.77 to accept your return! The sign on the door says is all caps: "NO BOX NEEDED." But they try their best to convince you that one is needed. I even called their corporate office to get clarification. The gentleman that I spoke with to tried telling me that they have to charge me for printing the label. That's not true! Even the clerk told me that if I come back with a small box then she wouldn't charge me anything. So they want you to pay for packaging instead of using the free Polly bags!!! It's so very clear! The guy at corporate tried his best to convince me that it's not a scam to get money. He even said to ask them to put it in a poly bag himself, which further proved my theory that they are trying to dupe Amazon customers out of money. It makes no sense at all! Do not fall for this dirty little trick! I use to drop off Amazon returns here with no problem all the time. Now they've gone and implemented this little trick! Never again! read more

The UPS Store - The very top option is not really available at this location. Bring your own label and box. - Shipping Centers Near Me - Miami Gardens, Florida

Luis was great! very kind and helped every customer that walked through the door! all of the employees in the store are always willing to help! read more

First time customer and will be returning. Everyone was very knowledgeable about the services. Great UPS Store in the area! read more

The UPS Store - The UPS Store 5800 Store front - Shipping Centers Near Me - Miami Gardens, Florida

I recently had a claim dispute with UPS #5800 which was not resolved to my satisfaction & ended in a material loss for me. As I lack evidence to prove my stance there's no point in airing the details here. What I can legitimately Yelp about however, is what UPS #5800 put me through to reach ANY resolution. The employees - either by design or incompetence - are virtually inaccessible. 29 out of 30 phone calls go straight to music with no message to assure you they will ever be answered. I held multiple times - once for 15 minutes - until concluding this must be a deliberate tactic to avoid customer contact. The manager, Edgar Guzman, initially relatively helpful, became completely unresponsive to my emails. I live in a different state, so visiting the store was out. Eventually, I was forced to educate myself on UPS franchises, contact the UPS Franchise Customer Relations department to find the name of the owner, to hunt for David Zinn on the internet and contact him via social media. This felt grossly inappropriate and invasive, but as the store was impossible to reach, I was left with no choice. The legal owner of the store is in fact not Mr. Zinn, but a family member. I had enough empathy and sensitivity to omit that person from the communication loop. Sadly, after hours of my time trying to simply speak to someone, I wasn't treated with the same decency. read more

amazing and good service enjoyed the customer service k feel like everyone was cooperative and it was well appreciated

I have a postal box here! Great staff and never had an issue with packages. I've been a customer for 3 years now.

Charged $67 to mail a title for an Rv, to be able to go on vacation with said Rv. Mailed on 6/29 OVERNIGHTED! yet mismailed by them and now delivery is after the ability to get the registration done. Thanks for screwing up my 4th, UPS. read more

I came in here having no idea what I was doing and needing to ship a couple things that were fragile. Cyndi was super helpful and friendly and made sure that my items would make it safe to their destination. I'll definitely come back and look for her any time I need something shipped. read more

Love the staff here! Always quick and easy. Granted it gets pretty busy here, the staff handles it pretty well. I really like that I can just walk in, swipe my card at the computer in the lobby, go to my email and print stuff out without having to wait in line. Quick in and out. read more

The best UPS store in town. I've been with this UPS for more than a year. Customer service is great; communication is always a 10/10.

Zen & JC were awesome I was so confused & what to do & they both took there time & made sure my package was sent! The best UPS customer service by far. They definitely deserve a raise ! read more

Everyone I spoke to said this store is crazy. However, my experience was great and Jason at the counter was extremely helpful. Thanks

Recently had a great experience at this store! This girl, Mariam, was super nice and helped me out with everything I needed. Definitely going back to this store next time. Good customer service is important! read more

They were almost completely full and still managed to get to me in a timely manner, staff is hardworking and kind :)

Cesar is amazing!!! He was attentive, professional, warm and friendly . He even asked me how my morning was ( which was not so great) but the fact that he asked made me realize that I should be having a great day. Also Gina acknowledge me the moment I walked through the door. She was currently assisting someone at the timing but it did stop her from saying with a smile on her face " Good morning, one moment please". Wow a little goes a long way. Thank you. read more

Love this place. They did an amazing job on our business banner, menu and business cards. Will continue to use them for all my future needs! Gina is a doll! read more

$1.43 in order to print out 2 pages...black and white. Now, it's $.20 per page, which I'm totally cool with, but they charged me $1 for receiving the document on their email that I sent from my phone in order for them to open and print it (I didn't even use their computer). Thanks, I won't be back. read more

Been using them for a while, good rates, good packing. Always on time and never had issues with packages.

I arrived at 6:35pm. The signs clearly states that store closes at 7pm. The doors were locked and no one can be seen on the floor. Just very unprofessional for a major company not to follow store hours posted online and in instore. read more

I was very pleased with the service of this UPS. I've been to a few in the past months and found this to be fast, convenient, and comfortable. Thank you to the manager lady who always helps me with my Stock X shipments, and regular shipping questions. I appreciated the teams hospitality and the bilingual education. Thank you guys will continue coming back. - Jordan read more

I went into the UPS store during Covid and I had to send two letters and I would've given them five stars but they were pretty expensive but they were very nice very kind and the line moves pretty quickly read more

I went to this store last week and service was very professional. They answered all my questions and even gave me deals I didn't know ups offered ! There was a young gentlemen and women , Franklin and kiara . Amazing employees took their time with me , and I had many questions . I will recommend this my family and friends !! read more

I was extremely disappointed. I got to the store on a Wednesday night, the doors where locked with customers inside; it was 6:51PM. The hours of operation on the sign stated close at 7 PM. read more

Gina, the manager of this UPS Store location is so helpful. The staff is knowledgeable and helpful. We ordered name tags for our staff and was ready in less than 2 days. They are eye catching and very professional. Thank you for all your help! read more

Beware of add-on charges. I shipped a medium size box with a weight of maybe 10 pounds to NY. They priced it at 57 dollars, I thought that was a bit pricey but I don't ship a lot of items of this weight and size via ups so I just went with it. A few days later I shipped a much larger box with a weight of 65 pound to the same address but this time I did it directly from the UPS depot in Hialeah and I was charged 71 dollars. So a package that weights 6 times as much and 3 times the size via the same ground shipping is only 14 dollars more? There seems to be a serious markup when you ship items via the UPS store. read more

Great people working here. Very nice and fast. I can run in and out with no issues. Plenty of parking. Will definitely be using this store again! read more

Wow great service fast and simple. What can I say it was my first time at this UPS Store and I felt welcomed like if they knew me there. And the guy that helped me I believe his name was jimmy very professional but with a nice sense of humor. I'll recommend this store to anybody especially if you never used The UPS Store before. read more

This UPS store is great! Shawn Sims helped me and he was friendly and very helpful. I had to send something to Alaska certified, I was literally there less than 5 minutes. read more

Good service. Two young men assisted me quick and effective. Clean store with good pop music