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Miami, FL

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The UPS Store

3.3 (10 reviews)
Closed • 8:30 am - 7:00 pm
Updated 2 months ago

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8 days ago

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7 months ago

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1 year ago

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3 years ago

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6 years ago

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6 years ago

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7 years ago

Fast, friendly and very patient with me.Store is spotless and very well organized. Easy parking, too. I came for an Amazon return.

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6 years ago

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8 years ago

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The UPS Store

The UPS Store

(22 reviews)

I've been coming to this UPS Store location for a while, and one thing that really stands out…read morelately is the atmosphere inside. There is absolutely no music playing anymore. They used to play good music, and it honestly made the place feel more welcoming and upbeat. Now, the store feels very quiet and a bit uncomfortable. I genuinely don't know how the employees can work all day in that environment--it just feels flat. From a customer's perspective, it even looks like the staff are less upbeat, which is understandable. I truly believe morale and productivity would improve if they were allowed to play some light background music again. The employees still do their jobs, but the overall vibe could be so much better with something as simple as music. Hopefully management considers bringing it back--it would make a big difference for both staff and customers.

UPDATE: I will say that the store owner did reach out to me personally, which shows that he is…read moreinvolved and genuinely cares about customer feedback. I appreciate that effort. However, it doesn't change my previous experiences at this location or the issues I've encountered. Hopefully this feedback leads to improvements, and I look forward to seeing better service at this location moving forward. From the moment I walked through the door, an employee, a larger man with an afro hairstyle was unnecessarily rude. While there was a line of customers waiting, he was speaking loudly about how people who choose to wait in long lines are inconsiderate and that he personally would leave if he saw a business that busy because he is a considerate person. It came across as a very indirect criticism of the customers who were standing there waiting for service. Several customers ahead of me visibly reacted by looking back and rolling their eyes. Unfortunately, the experience did not improve when it was my turn to be assisted. I had approximately 12 Amazon return packages with me. While processing my returns, the employee commented that there was a local clothing store nearby where I could try on clothes before purchasing them. He then laughed with a coworker. The implication was clear, that I should shop in person rather than order items online and return them. Whether intended as a joke or not, the comment was inappropriate, unnecessary, and insulting. As a paying customer, I do not expect to be mocked or judged for using a service that your business provides. Additionally, there was no greeting, no courtesy, and no thank you during the interaction. Just the sound of an employee phone playing music to drown out any clear conversation. I will say this is the usual employee conduct in this location as each and every time I go the service gets worse and worse. Management needs to intervene and correct this ASAP.

FedEx Office Print & Ship Center - Front of the building

FedEx Office Print & Ship Center

(67 reviews)

I have to say I received outstanding customer service by David. I had a ton of questions he…read moreanswered all of them he was extremely patient with me went through a bunch of samples before I picked out the right one for my project. I printed out a great print for my artwork. I feel really good about the way it came out. I will be coming back to this location for my orders thanks to davids great customer service Just following up I had an amazing experience with Jessica just left right now she was very helpful with all my questions and any little hiccups that happened to occur she was able to walk me through the process amazing.

I have multiple wine memberships and often need to have my packages redirected to this location. I…read morehave NEVER had an issue with picking up my wine. I received notification that a box was being delivered to my office and knew I wouldn't be able to get it. It was unable to be delivered so I called FedEx and asked for it to be redirection to this FedEx store. I received a text the following business day that it was at the store. I went to the store and they said it was likely in the truck that was coming in. I saw the truck unloading so went back in and the girl said she as glad I came back. But when she went to find the package she said it hadn't come in. I called customer service and another number I was given. They said that it had been delivered to the store but never scanned in. They opened case and then quickly closed it went through vineyard made a claim. This is the only wine that comes in a branded box. I am sure that an employee never scanned in the box and it was stolen. I made an official complaint with FedEx and will be going to the store to make an official complaint. Just beware if you are sending things to this location. The employees can't be trusted.

The UPS Store - copyshops - Updated November 2026

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