Danny and his team were professional and attentive while providing great service for my returns !

I came into to ship out 3 boxes, I asked for card stock so I could write a note and "Jay's" response who worked there said "this isn't an arts and crafts store. I was shipping nice merch and he threw the merch in an oversized large box, I asked if there was a smaller box because I didn't want the merch flying around in the box and he said, sounds like you want a custom box. I've never experienced such rudeness in me entire life. i asked to give all my clothing back and took the my shipment to another UPS which kindly gave me the proper sized boxes. Disgusting customer service. read more

Dropping off packages at our favorite UPS store where the employees are very helpful with good attitudes and are kind towards their customers. If you didn't tape a package correctly, they correct it for you and don't charge $2 for the tape as another UPS store does. They value our time here. This is my go to UPS. read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

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this is a great location. Efficient & great help! In and out without taking up my whole day.

someone tell the owners of this franchise to instruct and educate the employees with basic customer service skill such as say hello back, and talk instead of point. read more

I am disabled went to return something here a ups truck blocking the ramp that gets me to the store I couldn't get there so I had to leave. no respect for the disabled read more

The UPS Store - Blocking the disabled ramp - Shipping Centers Near Me - Miami, Florida

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The manager wanted to charge me $2 to put tape at the end of one box. Four inches of tape at the most. Greedy Asperger. read more

The UPS Store - They were closed on Sunday. - Shipping Centers Near Me - Miami, Florida

Unfortunetly this is the worst UPS expericne I have ever delt with in all my life. They want to charge you $2 to tape a box that is being shipped abck to Amazon, and the lines are always crazy long with staff that does not seem to care. read more

The fedex next door had MUCH better customer service and doesn't charge you for tape or to print labels in fact the fedex does it all for you for free!!! This ups is always trying to nickel and dime you and the guy w the dreads that is always there is rude 80% of the time then nice out of nowhere like he's bipolar or something. The fedex is brand new, they went above and beyond on a package they told me I would have to pay $6 for a box when the package didn't come in a box to begin w at UPS. I'll never step foot into this location again now that I have fedex as an option! read more

I think, based on my personal experiences, that this store is getting the negative reviews intended for the separate and independent location at 20th street and Biscayne. After an awful experience at 20th street, I drove up to the 68th street location. Plenty of easy parking in its lot behind the store. In contrast to my bad experience at 20th street, John quickly and attentively helped me at this location (68th and Biscayne). He measured my package, brought out the perfect box, packed it with popcorn, filled out a shipping label, provided multiple options and prices, and made me feel safe about shipping my items. I recommend the UPS store at 68th and Biscayne. Avoid 20th street. read more

Parking is a mess, there is always a line and they definitely are not following Covid safety standard. The only thing I use it for is to drop off Amazon returns and I dread the times I have to get here. It's not all their fault, they usually are understaffed and customers get very demanding. I would not recommend getting a box here, their schedule is not the best either. read more

The guys working at the counter are always curious and friendly regardless of how busy the store.

I just came in to drop off a pre-labeled package that was envelope size and asked for a piece of tape to Better seal it. They told me it would cost $2.14 for a piece of tape. Terrible and embarrassing. I'll stick to the beach location. read more

The UPS Store located here is super convenient with early and late hours that can service your mail/package needs. They've got a decent sized parking lot behind the building with a back door entrance which makes it easy to enter and exit. One of my favorite things is that when you receive a package here, they'll text you and even send an email notifying that something's come for you, and you have a couple days to pick it up free of charge; if you come after that then you'll pay a small fee. Another great thing here is that you can send almost anything or receive almost anything large and it's secure with no one trying to take it from the front of your house. They can also pack something for you and offer bubble wrap for those fragile items. Those points alone are worth having a box here. They also have a computer for those who need get online for whateve reason. Service has always been quick and professional with no issues. read more

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I hate UPS. I can't even describe to you how much I hate UPS. I bought something from Amazon that took weeks beyond the delivery date to get to me, after 3 phone calls with customer service, all of which said a manager would call me back (not one did), and a package that finally arrived in shreds and missing parts. I returned it to this UPS store today and was told there was a $2 tape fee to close the box (which arrived pretty much open anyways). Are you kidding me?!? (Did I mention just how much I hate UPS?!) as a result of my frustration absolutely boiling over, and some personal stuff on my mind as well, I just started to cry. In the store. Totally embarrassed, I went to pull out my purse and the Manager (I don't know this for sure, but he seems in charge, tall, long dreads) said "don't worry about it, really" and he took out $2 and covered the tape fee for me. He said "I don't know what's going on but I hope your day gets better." I've noticed him on previous visits before, hard working at a demanding job. I can't say how much I appreciate his humanity today. Thank you. (You and this location get 5 stars, but UPS drivers get 0)! read more

The UPS Store - How the box arrived from UPS. - Shipping Centers Near Me - Miami, Florida

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Drive to another UPS Store, the owner of this store does not understand the concept of customer service. If you ask for an UPS adhesive pouch (which is free by UPS), he will tell you he has limited supply, only to charge your $2.14 for taping a 12" box. He will deny you the pouch because he will assume you will use it instead of tape. read more

Great customer service . It's a pleasure to interact with the staff. They are always willing to assist and are very kind. I order from Amazon and not every item is a keeper. I have the option of returning unwanted items to Whole Foods or USP . I choose The UPS store because of their attention to detail to professional customer service. Great job guys it's pleasure doing business with you. read more

Terrible management. Store company need to fire Denise as a manager. . I can to drop a box. Amazon send the box the way it is. He sad he need to be in the second plastic bag. Or he will charge 8 dollars for each box. I sad no I have bag in my car. I packed the second bag. He still did not want to get my package because he want to tape it and charge for it. Oven if the bag do not need to be taped. I sad no there is no holes is the bag. And he just changed his mind and not taken my package. This store need to be addressed from management read more

As per their contract with amazon, they should not be charging you for tape, they should not even be charging you for a box to put your items in. The amazon return labels say : no need to box it, it's free. So I guess they charge you, and amazon for the packing. read more

what you don't do is ask people if they're sending alcohol based on a profiling the bag that's from a restaurant because it says the word tequila on it the bag I used to carry my items have nothing to do with with the taqueria bag. This employee showed signs of not wanting to help the patron & asked if he can check what I'm sending or show him what it is. This is totally unprofessional I didn't know ups was the greyhound of shipping services but now I do. read more

$2.14 for a piece of tape. This is embarrassing . They want to make money with everything. It is a return so considering amazon is already paying for the shipping why charging also for the tape!!!!! read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

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Ups Store 6195 was by far the best ups experience I've ever had! Everyone was so helpful, patient and cheerful. Always coming back to this store for services! read more

Store opens 10 min late and the employee blames traffic - what is this middle school? Then the store's equipment doesn't work (again), so I can't get a receipt for the dropped off package. The. their system isnt integrated with UPS, so no tracking number until late tonight. Hopefully! In other words you I could have dropped off the package with anybody and asked them to call a UPS truck for pick up. I would have gotten better service. Not the first time I experience a total lack of concern for customer service at this store. Can't believe they're in the overnight shipping business. is there a way I can give ZERO stars? On the plus side, FedEx driver was sitting in front of the store on time, waiting for the UPS guy to open up. read more

The UPS Store - Here's my package that (hopefully) will make it onto the UPS truck tonight - if they can find it in this mess ... - Shipping Centers Near Me - Miami, Florida

Friendly, helpfful & quick ! Offer lots of options like certified mail that i thought only usps offered . Amazon returns are a breeze ! Thank you read more

Thoroughly disappointed in the business practices at this location. I was charge $2.47 for one strip of tape. They sell tape for $4. This is disgusting and overly capitalistic. read more

Amazing customer service, great business They were very friendly and effective and the place wasn't packed or disorganized. 10/10 will return, not even compare to the other ups store a few miles away read more

With so many other choices as a consumer run from this location. They continually try to charge for taping packages where other UPS locations do it for free. Any location is better than this place. read more

I came in with 3 prepaid labels and my own boxes provided , only required about 3 strips of tape per box . I was going to be charged $2 for box to tape up. I worked at a ups store previously, there is absolutely no need to charge such an exorbitant price for the little resources used. It appears the owner does not care about customer service or customer satisfaction and only cares about profit and nickel and diming folks. Ridiculous read more

AVOID this UPS location at all cost they will charge you even to be in line! Service is unethical- if you are returning an Amazon package do yourself a favor and take it to WholeFoods because guaranteed your experience will be sour if you step foot at this UPS store. read more

Came to this ups store to drop off my Amazon return and WOW! $2.14 for the most insignificant amount of tape to seal a small bubble envelope is just ridiculous. Like they already make money from just scanning the package, they can't just give away 5cents worth of tape? Lol. But what bothers me the most is that when I decided to buy a roll of tape for $3.99 instead, it seemed like the dude was upset about it... read more

Best customer service and location. The guys are always ready to help and super fast. I'm a regular customer who loves nearby. Thanks guys

I appreciate the store being close to my residence and easy access. The staff are efficient and knowledgeable of what needs to be done to get my packages sent! read more

I recently ordered two bathroom sinks on Amazon. I opened one box and the sink was broken so it was necessary to return the sinks. I went to the UPS store located at 6815 Biscayne Blvd Ste 103 in Miami for their assistance. Neither box had been unpacked and only one box was opened. The man which I later learned was the owner of that store, John Tsialas, appeared to be annoyed with returning the boxes since I did not have them both sealed. I asked him for a 2 foot piece of packing tape to seal the box and he rudely explained that he would be charging me for the tape. I explained that I had a couple of businesses in the area and that I always try to support the local businesses. He replied "if you own businesses then you understand its the cost of doing business". A that point I asked to speak with the owner and he replied "I am the owner". Being a business owner myself I cannot imagine a senario in which I would ever be so disrespectful to a valued customer. That being said it seems Mr. Tsialas has lost sight of the value of the customer. When I left I needed to go to Fort Lauderdale so I stopped in the UPS store located at 1007 Federal Hwy. They were very pleasant. The attendant took the box from me, taped it without my asking and gave me a return receipt. There are several other UPS stores in our area, I would suggest going to one of the others. I will never use Mr. Tsialas's store again. read more

Tried to drop of a box to be sent back to amazon today and this was the 1st ups store to try and change me to use 1 small row of tape!! NO THANKS! read more

They charge $2.14 to tape the package closed, even if it's just an inch or 2 needed. Ridiculous

MUST READ THIS BEFORE GOING TO THIS PLACE. IF YOU HAVE KIDS: THIS IS HOW THEY TREAT THEIR CUSTOMERS. RAISED HIS VOICE TO MY WIFE IN FRONT OF OUR CHILDREN. PLEASE SEE EMAIL TO MY WIFE BELOW FROM THE OWNER. NEEDLESS TO SAY, SHE DID NOT SHIP OR TAKE ANYTHING FROM THE STORE. From: John Tsialas theupsstore6195@hotmail.com Date: July 2, 2014 at 8:40:15 PM EDT Subject: Leaving Without Paying For Services Dear It is a disgrace when an individual comes into a business, asks for help by printing shipping labels and then walks out without paying for the services like you did. What you did today was a bad example for your children that were with you too. If you ever want to come into the store again, please bring the money to pay off those services which was only $1.72 for the 20 minutes of wasting my sales associate's time in assisting you. It is not the amount but your actions which is the surprise. I hope you are proud of your disgraceful act because your actions ruin the trust we set for our customers in general. Don't worry, I will pass the video on to the other stores in the area so everyone knows who you are. Have a great night and feel proud of your disgraceful actions. The Ups Store#6195 6815 Biscayne Blvd Suite # 103 Miami, Florida 33138 P: 305-759-8877 read more

This store makes you purchase tape to return an amazon purchase in box. Also rude salesman.

Staff moves like they are on valium. Brought my direct tv receivers to return. Showed the letter from direct tv that ups store would box and ship at NO COST TO ME. Manager refused I will NOT go back and neither should you! See the letter from direct tv I have attached. read more

The UPS Store - this store refused to take my direct tv receivers. - Shipping Centers Near Me - Miami, Florida

I agree with Shaun B. this UPS store gets one star because I had a box to send back to QVC a package and I didn't tape down the top of the box previously. at the post office , they have tape for you to use but UPS wants to charge you two dollars for a strip of tape to tape down a box flap! what a bunch of cheap bastards! Bring your own roll of tape and if you don't , go next door to subway they have tape that you can use if you ask nicely. I give that subway five stars for helping me out in a pinch. read more

This place is absolutely awful, entirely due to its employees. They are just incredibly rude and honestly just plain stupid. I hate to call people stupid, but really no other word more accurately describes these employees.. if you honestly hate your job or UPS in general that much, just quit. Just drive a few more minutes south down Biscayne and there's another UPS store where the employees are actually competent!!! read more