Stay Away From A1A Movers
I rarely leave negative reviews,…read morebut I feel obligated to warn others about our experience with A1A Movers.
My daughter had a move scheduled for July 29 at 10:00 AM, but the crew didn't arrive until 12:00 PM. We have call logs documenting the delay.
Before we hired the company, Ana, the sales representative, was extremely friendly and responsive. She made us feel comfortable booking with them and quoted what seemed like a very competitive price. Unfortunately, once they had our business, everything changed. When problems came up, she became rude and stopped responding to our phone calls, text messages, and emails.
One thing every customer should know is that the company advertises an attractive price to get you to book. However, because they charge by the hour, it was our impression that the crew worked much slower than necessary, which significantly increased the final cost of the move. Based on our experience, we felt the pricing was very misleading.
To make matters worse, the movers broke our large mirror, causing $169.99 in damage.
We also experienced a serious billing issue. We had already paid a $200 deposit before moving day. The agreed total for the move was $732.80, but the movers told my daughter the total was $932.80. She paid $500 through Zelle and then went to the bank to withdraw cash for the remaining balance they requested. The mover asked her to pay $432.80, completely ignoring the $200 deposit that had already been paid. As a result, we were overcharged by $200.
After discovering the mistake, I immediately contacted the company. I sent a detailed email with documentation, payment records, photos of the broken mirror, and requested:
A $200 refund for the overcharge.
$169.99 compensation for the broken mirror.
Instead of resolving the issue professionally, one of the movers called both my daughter and me and started yelling at us, insisting we didn't understand the invoice instead of addressing the overcharge.
As of today, I have:
Called the company 13 times.
Sent a detailed email with all supporting documentation.
Received no response and no effort to resolve the situation.
After reading many other recent reviews, I realized that our experience was not unique. Several other customers describe similar issues involving damaged property, billing disputes, poor communication, and lack of follow-up.
Based on our experience, I cannot recommend A1A Movers. If you're looking for a moving company that values honesty, professionalism, and customer service, I strongly encourage you to choose another company. Spending a little more with a reputable mover is far less expensive than dealing with damaged belongings, billing disputes, and the frustration we experienced.
We are still waiting for a $200 refund for the overcharge and $169.99 for the broken mirror. Until this matter is resolved, I cannot recommend this company to anyone.