Melissa Marr, the manager, and her entire staff have been absolutely amazing! I visit this location…read moreat least 2-3 times a week for prints or packaging, and they are always timely, professional, and pleasant--with a smile every time. I truly appreciate how quickly they get you in and out, while still making the experience personal. They greet you by name, not just as another face walking in the door! As a co-author of three books and someone who was recently featured in a magazine, I wanted to print my article. Melissa went above and beyond by creating a beautiful layout of the article and photo, which I was able to have framed. That level of care and creativity meant so much to me. What stands out most is that Melissa doesn't just serve as the manager of this location--she genuinely invests in her customers and ensures 100% satisfaction. She and her team are a true example of excellent customer service!

Melissa Marr the manager was amazing at helping me print my documents at ups at store 6215read more

I sent a package from this store as I always do but this time my package took twice the delivery…read moretime. I felt like it was unfair to me that I paid so much for a delivery and the package arrived five days late. I spoke to the store and they were unhelpful in any way. I asked for a refund and they said they could not offer me a refund. I have been using this store for three years and as a customer I feel as if the store could have handled things better. I asked for the manager's support and the manager wouldn't even get on the phone with me, instead they put the responsibility on their employee.

Robert and Vishan were a huge help and a pleasure to work with. Great team here and amazing service.read more

I ship items to other states every so often and have never had a problem…read more I have also done overnight sends and all went well

The pictures were awful. Had some kind of crinkly film on face. Looked like the printer needed…read moreink?? You have to stand there in front of customers. $21.60 for 2 unusable pictures!!!

08/01/25- 1425 I…read morewent to this location about a couple of days ago. Need to print out some documents. Now, you have to log in to your email account using their computers. Before, I just send it to their email address. Because someone put a virus on their computers.

Talk about a place where everyone knows your name. I've been to this The UPS Store a few times over…read morethe past couple of years and they are nothing short of the best. Mailing packages and letters is never on anyone's hit list, but if you must, please go here. I've seen Brandy and Paul on separate occasions help all of their customers , all with a smile and patience. They play Christmas music during the holidays and since they have PO Boxes I have seen them greet the regulars by name. I had to have my brother Saturday overnight some very important documents. This is the only place I would tell him to go to. They handled it quickly and also packed it with care. Nice to have a place you can count on.

Great service always on top of the thing Quick professional…read more like drop my packages with them

I don't usually write reviews but this was my first time visiting this UPS location and man i tell…read moreyou, it was super busy & hectic. for what looked like it could've been and 2 or more man job. 1 person was clearing out the chaos all by herself. I work in customer service so it was fascinating for me to see someone take on such a heavy load. Shout out the employee with the short black and blonde braids. thank you for remaining efficient and productive.

When I think of UPS, I think almost exclusively of a long line of customers with Amazon returns…read more Back in the day, Kohls would offer $5 credits for returning your Amazon packages there. Loved that. Now however, I find UPS is the easiest place to drop off Amazon returns. All the residents of Wylie/ Murphy seem to feel the same way, as any time I enter this location this are at least 1-4 others likewise seeking to return things. There's occasionally some drama like the poor couple being told that their giant rectangular boxes of curtains will cost over $50 to ship back to Amazon and they need to call this number (extends paper to them) to see if they can get that fee waived by Amazon. I've had an increased volume of returns to make lately, and enjoyed making some small talk with others as I wait my turn in the line in this store. It really seems like 80% of the workload here is Amazon returns, but it could be just the windows of time I go in there. There are usually 1-2 people working, so depending how many returns and how many employees, it can take a bit to get through the line, but it's still ALWAYS faster than USPS to reach the front of the line by a landslide. I have no complaints. The employees are friendly, and it must be VERY repetitive scanning in all those barcodes. I work really hard to select "UPS" on the drop down on Amazon and still have accidentally pressed "Whole foods" on at least 10% of my returns. The employees here handle the mix up with patience, explaining to every customer how to cancel the return and select UPS over and over and over again (certainly not just to me!). No major complaints. Only minus one star because if you have to recreate one of your return labels you kind of can end up in a no man's land waiting as they move on to other customers and forget for a bit you had that last label ready. Clean, crisp interior and all my returns have gotten back to Amazon without issue!

Today I went to the UPS location as I do weekly to ship packages for my boutique or Amazon returns…read more Krish was so friendly and helpful . The entire team at this location is personable!

Matt and his entire team at this UPS store are absolutely outstanding! From the moment you walk in,…read moreyou're greeted by the most friendly and helpful staff. I rented a Maibox at this location and needed to have my mail forwarded while I'm out of the area and every experience has been seamless and pleasant. They are always happy to help and they go above and beyond to make sure everything is taken care of quickly and efficiently. It's rare to find customer service this consistent and genuine. I truly can't recommend Matt and his team at this location enough-- 2024 West 15th St in Plano set the standard for excellence! Thank you all , Sheri S.

Always friendly and nice group of people. They work hard and still smile and willing to help you. I…read moredo like the Kiosk they added to do your own packages. Great location, but small and busy at times.

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

cobee, somehow a manager and preventative of the store, was INCREDIBLY rude and unprofessional. I…read morehave never been treated with such little patience and respect in my life

This UPS location always does a fantastic job serving all of our needs! We do a lot of returns…read morehere, as well as some regular mailing. Everyone that works there does their job really well and is very nice. When the line is long, the wait typically isn't very long bc they work together efficiently. Robert is especially pleasant to work with! He always has a smile on his face and a warm, friendly air about him. And he never makes you feel bad for having lots of items to return, lol! :)

Robert and the rest of the team are always so nice, talkative and helpful. I go out of my way to…read morego to this location.