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    The UPS Store

    3.5 (8 reviews)
    Open 7:30 am - 6:30 pm
    Updated 1 week ago

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    1 year ago

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    Local

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    3 years ago

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    7 years ago

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    Local

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    4 years ago

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    8 years ago

    Excellent customer service!!! One stop shopping--shipped UPS, purchased stamps and shredded personal documents. All in a day's work.

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    Local

    We appreciate you more than you know, Lori. All the best to you!

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    11 years ago

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    11 years ago

    Fees doubled from prior month. Called other ups store and this is only one that increased.

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    8 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    1.4
    (27 reviews)

    Kaitlin always has smile on her face which I would imagine is hard to do considering some of the…read morerude customers I have seen come in and out of the stores... She is very professional and courteous and she will always make sure she takes care of you... AND she quick!

    I filed a complaint with UPS corporate on July 9, 2026 after repeatedly being charged to print…read morelabels that clearly had a QR code displayed on my return and specifically said a label was NOT required; I could just drop it off at the UPS store. I have more than my fair share of returns as I live remote and it's just easier to order from Amazon than to drive in and around town. When I finally voiced my frustration to the staff member, showing him the screen capture that specifically stated NO label was required, yet they were *requiring* me to have a label and were requiring me to pay a dollar for it, another employee by the name of Tonya or Sonia injected herself into the conversation from across the room and became *very* belligerent. I'm embarrassed to say that after putting up with it for a few minutes, I absolutely matched her energy. This 65-year-old Memaw will be happy to meet you out in the parking lot you meth head POS. Apparently somebody needs to teach you some manners because your mama sure didn't. It probably doesn't sound like much, but when you consider the same person owns the only two franchises in Hot Springs, refuses to respond to any complaints, even to corporate, and allows his employees to behave this way, let's just say i've done the math, and he's skimming approximately three to $400 a day between his two locations six days a week, 28 days a month. That equates to about $11,200 per month the franchisee is padding his pockets with From customers who did not contract with them. We contracted with Amazon. They claim that it cost too much for them to print the labels, but that's like me saying hey, even though you've already paid for this road with your taxes, we screwed up and didn't figure that it would cost us as much as it did to pave the road so in order to use the road you're gonna need to pay more to access it. It's straight up fraud folk And the worst part? His employee is gonna mess around with the wrong person one of these days, and find out just exactly why she needs to keep her hands to herself. Right along with her mouth. And her employer, BECAUSE HE KNOWS ABOUT IT AND ALLOWS IT TO HAPPEN, will then be held financially responsible for her behavior. Corporate is beyond frustrated as their franchisee is the only game in town. Of course they don't wanna lose the location, but at the same time their franchisee is committing fraud. So now the state Attorney General's office is involved. You reap what you sow. Maybe you should stop ripping your customers off and talking to them like the trash that you are.

    The UPS Store - shipping_centers - Updated August 2026

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