This is not directed toward any staff at our local UPS store because they are all great, however, we just went in to mail out a single hoodie. It was going to be $38 just to mail out a 12 inch soft package, less than 2 lb package!! Said heck no, went to USPS, cost us $13. How is that so?! Unreal! Won't ever be shipping anything with them if I can avoid it. read more

I went in there today Friday, August 28, 2026. I was greeted by Tina and I put my DVD player on the scale to return and she says to me you can't return it like that. It needs its original packaging and I said that's how it came. It's got the sticker on it and she says to me well, you're gonna risk your refund if it's not on a mailing envelope so I said OK but then I showed her the sticker on the other side said OK you can do it your way I was like no I'll get a mailing so we get through the transaction. It cost me like almost 5 dollars which didn't make me happy. She goes to get a mailing envelope from the woman with the blonde short hair who makes a wise crack, like oh you gotta sell those mailing envelopes. The woman with the short blonde hair is rude all the time and it seems like these older ladies that work in there are bitter and unhappy, and just gotta pick on the customer. I love when the young people are in there. They're great. read more

I am extremely disappointed in the Hartman Rd. Lebanon TN, UPS Store laminating service. I had an irreplaceable document to be lamented. I had a bad feeling when I handed it to the young man. I don't think he ever ran the laminating machine before. I didn't want to rush him so I said I would stop back. Well, I came back about an hour later to pick it up and could not believe my eyes. It was practically destroyed with wrinkles and bent corners! There was a sticky note attached saying basically it was my fault because the document had a crease in it. Please train your employees properly before they attempt to provide a service they are not capable of. read more

I have gone to this UPS multiple times and the service and attitude were excellent. The waiting room is large compared to the Mt. Juliet location. I have never had a problem. read more

Grateful for such an efficient and friendly place to ship packages t and run Amazon returns. The line is often long, out the door, but they packages quickly and with a smile. More businesses could learn from their customer service approach that is complemented with the speed in which they process every package, offering many options. Also, they're assorted greeting cards for sale are hilarious (I've bought a few after waiting in line ) read more

Customer service has always been excellent. Employees are friendly, courteous, professional and knowledgeable. Provides quick and efficient service. read more

I've had good experiences here. Have used their notary and Amazon return services, never a problem.

I tried to get through the computer system 3 times and got hung up on trying to talk to a live person. Computer ends up sending me to a live IT person that after 5 minutes or so, sends me offshore. I talk with someone that proceeds to give me all the information concerning this store but is unable to get me through to talk with someone. The call was recorded for quality purpose. I still don't have my issue resolved yet read more

The UPS Store has terrible customer service. I was there recently, since I just moved here and needed to send stuff to my family. The employees spend more time on their phones than helping customers. No one would even acknowledge me. Plus, one of the male employees was super disrespectful. He acted like I was a huge bother and seemed annoyed that I interrupted his time of sitting around and not bothering to help. I think they need better training on how to treat customers." read more

Poor customer service. Very rude female employee. Will not be going back to this UPS store.

I highly recommend this UPS store! I went in today and had a great experience. The gentleman that helped could not have been more helpful!

Since my review 2 years ago oh how this company has changed. They have without a doubt up leveled their staff specifically Emily, Lake and several other of their team members. It's a joy to walk in and have my requests ready, organized and treated with a solutions-based mindset. Their productivity is precise, accurate and when I call ahead they are eager to do their jobs with stellar performance which allows me to dedicate more time to my job. With my vigorous travel schedule, I have no concerns anymore and feel confident in this company. Way to go UPS on Hartman read more

The UPS Store - My latest success with the awesome UPS team. - Shipping Centers Near Me - Lebanon, Tennessee

Second time in the Lebanon Tn Hartman location. Both times I needed documents scanned and emailed to me. 5 minute wait in line 20 minutes to get dox emailed to me. Don't know the man's name that helped me both times. He doesn't know how to scan and email a document. Both times he asked Anne for help. I don't usually make posts but when it's a recurring incident I will. To be direct this and all locations should thoroughly train their employees before putting them at the helm. Secondly, as a former business owner I found it more beneficial to have my employees under a dress code or in a uniform. It looks more professional. The 2 employees I saw both times look like they are going out to mow the lawn. I like UPS and will continue to use them but I have decided I will purchase a scanner now. J. Rocchietti Lebanon Tn read more

Rhis is an above averages UPS store. The team mates are friendly and helpful. Easy to ship items and purchase merchandise.

I wish I could give them zero stars. I came to this location on Friday, 9/1. I needed to ship clothes to MI for a wedding on 9/2. I confirmed with Terri that that if I selected the UPS Next Day option with a 12 pm delivery time that the package would be there on 9/2 by 12 pm. I paid $237.43. The next day when I tracked the package, it showed that it was in KY. I went back to UPS and was told that Terri accidentally keyed the date and the shipment wouldn't be there to 9/5. I was told to come back on on 9/6 to file a claim. Due to the wedding being on 9/2, additional costs were incurred to purchase new clothes on the day of the wedding. I came back on 9/6 and was told I wasn't eligible to file a claim. The owner said that I couldn't get a refund, even though I was told that the employee was at fault, because I signed the receipt. Do not visit this store. You will be held responsible for their employees' mistakes. Take your business to FedEx. read more

I sent a package for two day delivery and paid $13 for it to never show up and when I go to make a claim they say even though it was $100 declared value that they will not issue any sort of credit or give my money back for the shipping. I went into the store and was told the manager would call me and they never did you can call the store repeatedly and they will never answer the phone. Somehow the Postal Service is actually faster and more reliable than the store. read more

Went to do an Amazon return that the email said just drop it off, show the email and UPS will do the rest. Pure lies. UPS refused to accept it even when showing the email and baroda. Their response was "we don't do that" even though their website did they do read more

We used the Hendersonville, TN UPS to ship 3 boxes of my mother-in-law's china to her daughter in Lowell, MA. Each box arrived intact without any damage or broken pieces. Very impressed. read more

This is the friendliest ups store I have been to! I'm there quite often shipping things off. The location is good but the parking lot is terrible. There are not a lot of spots close to the door (which is unfortunate if you have several packages to bring in) due to there being a nail shop, a barbershop and a dentist in the same tiny little strip. Other than that it's perfect! read more

Seth gave me the best customer service I have ever had! Such a nice guy and honestly made my day. Thanks, Seth! You deserve a raise!

I am having nothing but problems with this place. We bought a mailbox here before we moved to Kentucky and honestly wish we would have gotten on elsewhere. Since purchasing our mailbox we have asked for the mail to be forwarded to us once a week, we put his card on file that way they could charge it when they sent it, as well as giving them the forwarding address to where we are now. We have received mail once in the time since we have given this, yet every time I call and get someone to pick up the phone, I have mail there. Not to mention calling them. You are lucky if you get them to answer the phones at all. I called probably 20 times today and got an answer once, and while we were on the phone, it disconnected and he never called back even though they have my call back number. Can't even get a contact number for a manger to talk to about these problems. Getting ready to make the 4 hour drive from where I'm at and get a mailbox elsewhere. read more

I am here often dropping off, scan to email, even using their notary. The are always welcoming and professional even the youngsters that work after school! read more

If I could leave zero stars, I would. Have had an ongoing problem since the new owner took over 11/1/2012. It has become progressivley worse since his son and new staff took over the latter part of this year. Since August of this year, my mising mail includes utility bills, credit card documents, financial documents, state and federal documents, magazines, and boxes. When I complained to the owner and Corporate Area Franchisees, the store employees sent my boxes back to sender on the same day they were received. The Coporate Area Franchisees told the Postmaster that the "address was incomplete". The Postmaster confirmed through incoming mail that very few UPS box holders have a complete address on incoming mail. Moreover, I have received boxes from the same sender to that address for the past eight years. The employees are retaliating and sending my boxes back. I have confirmation of this, as the employee admitted he returned my box to another customer. The store owner and Corporate Area Franchisees have not taken steps to remedy the mail theft or the employee retaliation. Additionally, the UPS Store regularly gives me other customers' boxes and mail. A UPS Store, Lebanon, TN employee has handed me the slip to sign for other box holder's IRS information three times in the past year. I had the IRS information in my hands before I realized I should not sign the slip. The son of the owner has released my personal information to strangers. The son of the owner has told UPS customers I am "weird" because I hold a personal and a business box at the UPS Store. Most recently I have confirmed checks mailed to my address at the Lebanon, TN UPS Store have been cashed. I did receive or cash those checks. Avoid this store. If you seek to protect your private information and wish to avoid identity theft, do not do business with the UPS Store Lebanon, TN. read more

Had some items of my late fathers estate shipped out to me. The items were dropped off, packaged and sent to me from the Lebanon TN store. I arrived the contents broken and filed a claim with UPS. The broken item(s) were returned and to date (9/22) the items have been in possession of this particular store for 6 weeks and there is no status. When trying to contact, the phone does nothing. I had to have my sister in law take time out of her day to make a trip to this store to inquire as the status of my claim. Its still there and nothing seems to be done with it. I have contacted UPS, UPS Claims and filed a formal complaint with the UPS damage section. They are now trying to get in touch with this particular store and they never seem to answer even when the answering service states that they are supposed to be open. If I was thinking about mailing anything from this store or UPS I would think long and hard about the decision and how long it would take in you do ship anything and then have to wait FOREVER to try to get anything resolved. read more

I went to UPS to drop off my wife Sam terminal for work that's about it they did a great job handling the situation thank you bye-bye not much to say about read more

If you are not going to be open for the hours you have posted on your door you need to change the hours you have posted. I was there well before your closing time and you were locked up. when I arrived one man was beating on the door for you to open he stated he had driven 70 miles to pick up a package. while I was there several other people arrived. This is a sorry way to operate a business. I would like to give you no stars read more